BOMA Views Q3 2019

Page 1

Q3 2019

BOMA Members Enhance Their Skills & Networks at International Conference Where do commercial real estate 2,223 hours a year. “People are spendpros go to get updates on industry ing time in buildings where your decidevelopments, learn about products sions matter...how you use technology, and services that improve building configure spaces and other decisions performance, and network with their have a reverberating effect.” peers? The CRE professionals annual BOMA are making decisions International in an era with much Conference & uncertainty—political, Expo. This year’s climate, tech and ecoevent in Salt nomic. “Deep uncerLake City offered tainty warrants deep ample ways questions,” Webb said. for members to “While we can’t predict gain knowledge the future, we can make to take back to connections to reduce their teams and uncertainty and make to strengthen smarter decisions.” Presentation from the House of Wonderful their networks. Disruptive market and BOMA Fellow Peter Merrett challenged From the forces can also present attendees to be superheros in their jobs. opening keynote new opportunities in on “The Real Future of Commercial CRE, such as monetizing empty space Real Estate” by futurist Amy Webb by creating new mixed-use spaces to to the final general session entitled grow, live, work and shop. Or drone “Release the Wonder of Commercial delivery zones may present a commerReal Estate: Lessons from Disney U and cial property opportunity. The House of Wonderful,” numerous Webb suggested that attendees insightful presentations encouraged “make connections to trends that are attendees to take a fresh look at their adjacent to commercial real estate.” current and future operations. While it’s hard to evaluate “trend vs. Also on the final day, BOMA trendy,” she noted that tech trends are International President and COO Henry driven by basic human needs, persist Chamberlain lent his perspective with over long periods of time and evolve. In an annual state of the industry report. decision-making for your organization, don’t look beyond the next few years, Disruption Leads to Opportunities as variables could shift. “Think about BOMA members “have an enorthe actions you can take along the way. mous impact on people’s everyday The future is built incrementally.” lives,” Webb observed in her keynote address. Americans work an average of (Continued on page 8)

What’s Inside Views... n n n n

Beyond BOMA SF • Page 2 Meet BOMA Members • Pages 4 & 5 Fast-Track PM Certification • Page 9 Members on the Move • Page 11

Left: Kim Davis, Allied Universal, at the BOMA International Expo. More photos on page 15.


2 Connections to a Larger Network: Conference Drives Interaction, Advocacy, and Education By Bill Whitfield, BOMA SF President & General Manager and Sustainability Program Manager, Shorenstein Realty Services I returned from BOMA International’s Annual Conference in Salt Lake City with a wealth of information, inspiration and motivation. Although I’ve attended these conferences in the past, this year I participated in the event as BOMA SF Board President and with an added interest in sustainability and property management. The experience reinforced the knowledge that, while BOMA San Francisco is a leader and a driver of many excellent BOMA International programs, our members are part of something even larger—an international network that we can tap into to benefit our companies, our association and our personal networks. (Ask me or Sarah MacIntyre, now Chair of the BOMA International Nominating Committee, how you can plug in.) The conference featured a variety of open discussions, educational sessions and a large and diverse expo that showcased solutions to help us in our day-to-day operations. Below are a few highlights: w BOMA SF member Scott Jones of Jacobs Engineering was elected Chairman of BOMA International. For those of you who don’t know him, Scott manages the Northern California region for Jacobs’ buildings, infrastructure division and was president of BOMA/Fort Worth before relocating to the Bay Area.

Thanks to Our 2019 Corporate Sponsors Platinum Sponsor

Able Services Gold Sponsors

ABM Paramount Group, Inc. ProGuard Security Services, Inc. ProTech Security Services, Inc. Recology San Francisco Electrical Contractors Association

Silver Sponsors Allied Universal AT&T CBRE Clearway Energy, Inc. Columbia Property Trust GSH Group Hathaway Dinwiddie Construction Hines Hudson Pacific Properties McMillan Electric Metro Electric Service by Medallion Unique Elevator Interiors LLC

Bronze Sponsors Boston Properties CBF Electric & Data Clune Construction Cushman & Wakefield GP PRO Impark JLL Kilroy Realty Corporation LAZ Parking Marble West Perfection Services Inc. RiverRock Real Estate Group Securitas Security Services, USA, Inc. Shorenstein Realty Services, LP The Swig Company

Friends of BOMA

w BOMA SF Past President and current BOMA San Francisco Foundation/ CREATE Treasurer Sarah MacIntyre, Ellis Partners, was named Chair of the Nominating Committee for BOMA International. Among her many contributions, Sarah has been very active in our Pacific Southwest Region, leading the development of our scholarship to send an Emerging Professional to the BOMA International Conference. w BOMA SF’s Government and Policy Analysis Committee (GAPAC) chair, Shayna Eskew of Alhouse-Deaton, now chairs BOMA International’s Government Affairs Committee.

Alliance Roofing Company Inc. Ascend Talent Solutions CB2 Builders Incorporated eWaste Direct Field Construction McNevin-Bay Area Cleaning Specialists Rossi Builders The Lawson Roofing Co. Inc. Township Building Services, Inc. Wilson Meany Young Electric + Communications

w Tory Brubaker, BOMA SF’s Member Services Director, chairs BOMA International’s Local Education Services Forum (LESF). The LESF promotes the exchange of ideas and best practices in industry education and training among local BOMA associations. It also provides

California Buildings News San Francisco Business Times The Registry

(Continued on page 12)

Media Sponsors

For sponsorship opportunities, please contact Tory Brubaker at toryb@BOMA.com


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4 Principal Member Profile

Marsha Ramsey, Director, Cushman & Wakefield

Cushman & Wakefield Director Marsha Ramsey’s days are busy overseeing a San Francisco portfolio that includes 345 California, 425 Market and 525 Market; several landmark and historic properties such as the Phelan Building and Pacific Place; and a number of boutique properties including the Tiffany Building in Union Square. Her role is “ensuring each property is managed with our client’s goals in mind and each of our property management teams receive the support they need to perform at their best,” she says. “Regardless of the property team members’ experience level, there are always new challenges, new ways to do things and new opportunities to grow in property management. Helping them be successful is really enjoyable.” Ramsey’s own career took off from her position as assistant property manager of Rincon Marsha Ramsey Center for Perini Investment Properties. Since then, she has managed some very large portfolios and also completed a complex entitlement and CEQA process for a resort development. Ramsey generously contributes her time to BOMA by serving as Vice Chair of the BOMA SF Foundation/CREATE. She is also a past president of BOMA SF. “When I first joined the newly formed Foundation, I was asked to lead a committee that was tasked with finding revenue sources to support commercial real estate educational programs at SF State. Since then, our most successful fundraising endeavor has been the annual CREATE Gala, which I co-chaired for four years,” adds Ramsey. “The Gala’s fundraising success was strengthened by BOMA Oakland/East Bay, IREM San Francisco Bay Area Chapter and NAIOP San Francisco Bay Area Chapter becoming partners, forming the CREATE alliance.” The alliance has been able to expand the CRE Fellows Program to Merritt College in Oakland and explore opportunities at other area colleges and universities. Most weekends, you will find Ramsey cultivating her garden. “I like spending my weekends planting and tending to roses, hydrangeas and a variety of cactus and succulents. There is something about digging in the dirt and watching plants bloom that is both relaxing and inspiring.”

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5 BOMA Members: Feedback Needed on Energy Issues San Francisco’s 100% Renewable Electricity Requirement for Commercial Property Owners San Francisco’s ordinance requiring 100% renewable energy for commercial property owners is now moving through the legislative process at City Hall and will likely be heard at the Land Use and Transportation Committee soon.

EV Charging in Commercial Parking Facilities Mayor Breed and Supervisors Rafael Mandelman and Aaron Peskin introduced an ordinance that will require any commercial parking lot or garage—including those owned by the City and County of San Francisco—with more than 100 parking spaces to provide 10% of them for Level 2 charging stations for electric vehicles. The requirement will need to be completed by 2023.

Read the ordinances and learn more at: http://bomasanfrancisco.blogspot.com. Send comments to John Bozeman, BOMA SF Director, Government and Industry Affairs at johnb@boma.com

Principal Member Profile

Sarah MacIntyre, VP, Asset Management Ellis Partners

Sarah MacIntyre is relishing her new position as VP, Asset Management for Ellis Partners. “I really enjoy working for a firm that is open to a diverse portfolio by location and property type,” she says. “I am excited to work on our retail assets in Palo Alto (Town & Country Village) and Campbell (The Pruneyard Shopping Center). I have spent less time on retail, so this is a good opportunity to hone my skills with that property type. And these are iconic assets.” A former BOMA SF president, MacIntyre is furthering her commitment to BOMA by representing the Pacific Southwest Region on the BOMA International Nominating Committee. “Our job is to interview members who would like to be on the International Executive Committee (EC). Each year we interview people at the winter business meeting and annual conference and recommend a slate for the open positions, including the treasurer and vice-chair MacIntyre enjoys beach roles. We try to assemble a ‘recipe’ of people who can work together to implement BOMA time with her family. International’s agenda and goals. We have made a concerted effort in the last few years to help BOMA become more diverse, so that the EC has lots of different perspectives at the table.” In addition, MacIntyre serves as treasurer of the BOMA San Francisco Foundation/CREATE. She notes that “CREATE is working on many wonderful strategies to bring new graduates into the CRE industry. We spent time this year working on a five-year plan, so you will see some initiatives coming from that soon. We have written a curriculum that is a great introduction to CRE. With my treasurer/fundraiser hat on, we are focused on having long-term financial stability. That means asking new and existing supporters to consider committing to multi-year donations. It would really help us continue to invest in the education and marketing of CREATE.” MacIntyre stays active during her off-hours. “My family and I have fallen in love with Bolinas Beach. It is a great boogie boarding spot. Other than that, my favorite thing to do on the weekends is a 5K run in Golden Gate Park. I never tire of sightseeing in the park with things like disco roller-skating and Sunday swing dancing. So much fun, and it never fails to entertain!”


6 Special Sponsored Report

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8 BOMA Conference & Expo (Continued from front page)

State of the Industry 2019 & Creating Authenticity In his annual industry report, BOMA International’s Henry Chamberlain noted that the market is strong despite some uncertainty. There is a lot of vitality in CRE investing and people are looking for unique opportunities. The desire for “authentic places” is evident as investors take existing buildings and create new workplaces and developments. “We’re all entertainers hosting people,” he said (a perfect lead-in to the following presentation from the House of Wonderful). Balancing service levels and expectations is important, as amenities increase. In addition, how do you differentiate yourself and create an authentic experience? Factors like co-working and flexible workspaces are changing the landscape. The industry is looking at leveraging portfolios and repurposing existing buildings to create those experiences.

Leadership Lessons from Disney Veterans Doug Lipp, former head of training, Disney University, and Peter Merrett, BOMA Fellow and Founder of The House of Wonderful, shared three lessons — or “gems” in the last day’s general session. They left the audience with ideas to enhance service levels, improve tenant satisfaction, and ensure that team members feel happy and inspired. Gem #1: Open your heart and give the gift of attention: that’s where the magic happens. Snow White never had a bad day. Culture is more than a pretty castle. It’s what people do every day without being told. Gem #2: Be all of you. Be in the present and be in the moment. Regardless of the business you’re in, all business is show business and flawless execution is key. Gem #3: Go higher. Be engaged. Think about how you and your properties can go higher. What can you do as a leader? How do you set the stage?

Deep–Dive Educational Sessions Beyond these headlining presentations, there were more than two dozen education sessions organized by these tracks: building operations and management; creating asset value; high-performance buildings; industrial real estate management; leadership, career and talent development; occupant engagement; technology & innovation; learning lab; and solutions showcase. Also at the conference, the Certified Manager of Commercial Properties (CMCP) certification was debuted to help managers fast-track their careers. Learn more about how this can benefit your organization on page 9.

BOMA SF members’ feedback from the International Conference...

The strong West Coast presence provided opportunities to connect with professionals from the U.S. and Canada to understand other market challenges and successes. Education sessions focused on trending issues and operational concerns, including the tenant experience and the amenities race to differentiation, as well as the need to attract and retain talent. The latest products available to the CRE market, from IoT to wellness were displayed on the Expo floor. — Sarah MacIntyre, Ellis Partners

BOMA International’s commitment to the community was on display in Salt Lake City. Real estate isn’t just an investment vehicle, but rather a part of the community. On the tradeshow floor, BOMA set aside a dedicated space to allow attendees to put together toiletry kits for the local homeless community. This social issue can be found in CBD’s all over the country. The real estate community needs to be part of the solution as shown at the conference. — Ben Fish, Able Services

There was a wide range of educational topics, as well as many networking events. One of the most valuable sessions I attended was “Adapt & Adjust: Leadership Styles for Any Situation.” Did you know that a manager’s leadership style is responsible for 30% of a company’s bottom-line? In addition, employees’ retention and productivity are largely based on their direct relationship with their manager. I plan on improving and bettering my leadership style and implementing the tips provided at the conference into my everyday life. — Brooke Barnecut, Kilroy Realty


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Fast-Track Certification for PMs Launched A new certification, the first of its kind in the industry, was launched at the BOMA International Conference. The Certified Manager of Commercial Properties™ (CMCP™) certification provides earlycareer property managers the opportunity to validate their knowledge and experience and take their careers to the next level. The certification can quickly assist employers with on-boarding new property managers by assessing industry knowledge and career potential.

“Supervisors can use the CMCP to evaluate a property manager’s readiness for increased roles or responsibilities,” said BOMA International Chair Brian Cappelli. The CMCP is offered through the Commercial Real Estate Certification Institute™ (CRECI™), an independent certification body formed by BOMA International and BOMI International. Soon to be rolled out is a jointly developed BOMA/BOMI online course to prepare for the CMCP™ exam. Learn more at www.creci.org.


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11 BOMA San Francisco Members on the Move Brooke Barnecut, RPA, was promoted from Senior Property Manager to Asset Manager at Kilroy Realty. She has been with Kilroy for eight years and has managed three different assets during her time with the company. She is now overseeing 1.7M SF of downtown Class A office buildings in the Kilroy portfolio. She enjoys working for a forward-thinking company like Kilroy and is excited about this next step in her career. Ben Fish has returned to San Francisco to serve as Able’s Director of Business Development. He is moving back to the Bay Area with his wife and two children from Chicago, where he was Business Development Manager for Able. The son of Skyline Construction’s Howard Fish, he was introduced to the commercial real estate industry early on. An 11-year veteran of the industry, his first job was as a utility janitor at Levi’s Plaza when he was still in college. He will primarily focus on Able’s strategic initiatives, ESG (environmental, social and governance) planning and business development for the engineering, janitorial and integrated facility management services. Skyline Construction announced that Deepak Lathker joined the firm as Head of IT & Security. Lathker will oversee the implementation of emerging construction technology and is responsible for the secure operation of all aspects of technology including network, server, data-protection, communication/collaboration tools and applications. He brings a deep and broad level of experience and expertise in the IT and cyber-security space to Skyline’s family of companies which include ACCEND Construction in Chicago and Skyline Capital Builders in the Bay Area.

Glenn Good, General Manager of 333 Bush with Tishman Speyer, added the HighPerformance Sustainable Buildings (BOMI-HP®) Designation to his credentials which also include the RPA, FMA, and LEED GA designations. This designation provides learners with an in-depth understanding of how to define, initiate, pay for, complete, and obtain a return on investment for sustainable initiatives within all segments of a building or portfolio. 333 Bush was a finalist in the International TOBY competition in June, and the building received its BOMA 360 designation as well as LEED Platinum certification, which demonstrates that a building is outperforming the competition across all areas of operations and management. Congratulations to Glenn and the entire team at 333 Bush.

Service by Medallion, one of the largest contract cleaning and workplace services companies in California, has been named one of the Top Workplaces in the San Francisco Bay Area. The prestigious annual award, bestowed by the Bay Area News Group, recognizes companies that provide “the best and most rewarding work environments for local employees,” according to the news organization and is based on employee satisfaction surveys. Service by Medallion has been servicing the Bay Area for more than 40 years and provides an array of workplace services, including cleaning and maintenance, to several of the largest corporate campuses and global headquarters in Silicon Valley. Representatives of every department of Service by Medallion attended the awards event. The company believes this recognition will help it attract top talent as business grows. (Continued on page 14)


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BOMA

Emerging Professionals Corner

BOMA Emerging Professionals have been busy with events, including the Summer EMERGING Solstice Mixer and a Tour & Toast building PROFESSIONALS tour of 333 Bush Street. Check out the upcoming events listed below!

SAN FRANCISCO

BOMA Bay Area Boat Bash Thursday, October 10 Co-hosted with BOMA Oakland/East Bay EPs Registration opens soon! Community Outreach at SF-Marin Food Bank Tuesday, November 5 (This event open to entire BOMA community, not just EPs) Pre-event Happy Hour 4:30–5:30 PM hosted by Center Hardware, 3003 Third Street Volunteer at SF-Marin Food Bank 6-8 PM 900 Pennsylvania Street Email sylwiap@boma.com to volunteer

Meet Sylwia Preis, BOMA’s Manager, Events & Education Sylwia Preis has joined BOMA San Francisco’s staff as Manager, Events and Education. She will work with staff and volunteers to plan and execute all networking, education, and training programs to ensure that our members’ professional development needs are being effectively met. Besides her experience working with Hines, most recently as Assistant Property Manager, Sylwia brings a variety of special events planning, marketing, administrative and executive assistance experience to the job. We are thrilled to have her on the BOMA team. Her email is sylwiap@boma.com, and her direct line is 415-362-8567, extension 1114.

President’s Column (Continued from page 2)

a forum for communicating market information, member needs and program suggestions to BOMA International.

w On the advocacy front, the launch of a new, monthly newsletter was announced at the Government Affairs Committee meeting. This communication from BOMA International will focus on advocacy and its related programs, including building codes and preparedness. Stay tuned. w Also as part of its advocacy efforts, BOMAPAC raised a record $22,500 during the annual conference! Members received building-themed or BOMA-branded socks or foldable L.L. Bean backpacks in return for their generous contributions. (Don’t forget to wear your socks to the next BOMA SF gathering!) w The Building Codes Committee unveiled the RS Means Study Executive Summary of the 2018 ICC Code changes. Overall, nearly $10 million was saved with the defeat of proposals that would have raised the cost of new construction and alterations by $49 per square foot. w The Technology Committee continued its ongoing discussion about smart building technology and held an informal networking discussion about available technology resources within the commercial real estate industry. w BOMA International President Henry Chamberlain hosted a town-hall style forum to explore the impact of home-

lessness in our communities and on the commercial real estate industry. Participants, who came from a variety of professional backgrounds and represented regions across North America, shared their unique perspectives and community-specific experiences on the subject to inspire thoughtful, creative solutions for the complex issue.

w The cadre of International Affiliates is growing, with more than a dozen groups across the globe now allied with BOMA International, including associations in Australia, Brazil, Canada, China, Finland, Greece, Indonesia, Japan, Mexico, New Zealand, Panama, the Philippines, Russia, South Africa, South Korea, and the United Kingdom. Committee. This is an invaluable network for your firm to plug into if you’re planning on doing business in any of these countries. In closing, I’d like to encourage you to mark your calendars for the BOMA International Winter Meeting in Washington, DC on February 2–5, 2020. This event will feature a legislative conference and visits to the Congressional offices of our elected officials to discuss key issues facing commercial real estate. The BOMA International Conference heads to Philly on June 27–30, 2020. Don’t miss this chance to learn about all BOMA International has to offer you and your organization. n


13

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14 Last Word (Continued from back page)

Seek out and nurture the strengths and best qualities of the people around you. Pay more attention to that than the shortcomings. Keep your eyes on the big picture. Look for patterns in industry trends, consumer behavior, changing political or economic winds. Envision how they intersect and imagine possibilities. Be opportunistic and create something new. Don’t hesitate to take the calculated risk, but don’t over-calculate! Think before you act, but don’t deliberate forever. Be humble. There no limit to what you can accomplish so long as you’re willing to share the credit. Show gratitude. Marc Intermaggio, CAE, is Executive Vice President of BOMA San Francisco and Executive Director/CEO, of the BOMA San Francisco Foundation whose mission is to recruit and train the industry’s next-generation workforce.

Members on the Move (Continued from page 11)

American Assets Trust, Inc., a full-service REIT, Able Services and BRE, a multi-disciplinary building science organization, recently celebrated a notable achievement. The Landmark @ One Market , one of San Francisco’s most distinctive historic properties, became the first building in the City to be certified using the BREEAM USA standard for existing buildings.

Able Services provided the assessment, spearheaded by Matt Montanez, a licensed BREEAM In-Use Assessor, Engineering Manager. Able worked side-by-side with American Assets Trust and the building’s Chief Engineer, Chris Malabed, to complete the certification.

BREEAM is the world’s most widely used green building standard and offers a credible, flexible and cost-effective method for understanding and certifying building sustainability performance. American Assets Trust Senior Property Manager Jose Guevara was presented with a BREEAM plaque at a recent ceremony and reception.

Breana Wheeler, BRE; Shamir Ghumra, BRE; Jose Guevara, American Assets Trust; Matt Montanez, Able; and Bob Briones; Able.

“To me, every day is Earth Day,” Guevara noted.. “We make sustainability part of our everyday life. Our partners at Able understand that.”

“I am absolutely delighted that we have our first BREEAM certification in San Francisco,” said Shamir Ghumra, Director of BREEAM at BRE. “This is the result of listening to our customers and working closely with clients such as American Assets Trust who have shown global leadership by committing to BREEAM in such an iconic way.”

Developed in 1990 by BRE, BREEAM was the first assessment method for buildings in the world. Today BREEAM has more than 2,250,000 registered projects and 565,000+ certified buildings worldwide across 83 countries. Learn more at www.breeam.com.

Photo credit: Nicole Alfaro.

Send personnel changes or news for Members on the Move to Tory Brubaker at toryb@BOMA.com.


15 Mixing & Mingling BOMA SF members enjoyed productive networking at the BOMA International Conference & Expo in June.

Above left: Ryan Rusler, HARBRO Emergency Services & Restoration, promotes the company’s services at the Expo. Center: Samantha Hoyle, Columbia Property Trust; Ana Duffy, Shorenstein Realty Services; Lee Miller, Cushman & Wakefield; Malcom Stanley, HARBRO Emergency Services & Restoration; and Tory Brubaker, BOMA San Francisco, at the HARBRO party at Lake Effect. Above right: Sam Shapiro and Mark Kelly of Able at their tradeshow booth.

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65th Annual Elmer Johnson Golf Tournament & Wine Tour Oct. 3 Knowledge & Network: The Future of Flexible Space Oct. 16 Annual Emergency Preparedness Seminar Nov. 7 Annual Codes Seminar Dec. 4 Holiday Party See the Events page at www.bomasf.org for details.

About BOMA VIEWS Published quarterly by BOMA SF Associate Publisher: Tory Brubaker Editor: Henry Eason Managing Editor/Ad Director: Ellen Eason Eason Communications LLC For advertising information, contact Ellen Eason at 415.596.9466 or ellen@easoncom.com


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The Last Word: Marc Intermaggio, CAE

Becoming Inspired and Effectively Leading — What Tools Are YOU Using? Effective leadership drives success and sustains organizations. But how does one become a truly effective leader? We certainly have no shortage of literature about how to lead and what it takes to grow your company towards obtaining the best possible outcomes. From very well-known business success authors like Peter Drucker, Tom Peters, or Jim Collins and their collective writings, to really interesting books like Peter Thiel’s “Zero to One,” or Ben Horowitz’s “The Hard Thing About Hard Things,”and a favorite of mine entitled “Management of the Absurd – Paradoxes in Leadership” by psychologist, educator and former CEO Richard Farson, the resources available to us are seemingly endless. But I believe that most everyone can be a leader in their own way, so long as they themselves are inquisitive, inspired and possess a few key qualities.

From where do you derive your own inspiration? Do you perhaps admire and study a successful sports coach or team? Do you like to read about incredibly talented artists like, say, Leonardo da Vinci or Michelangelo? Perhaps you enjoy biographies of effective political leaders like Winston Churchill or you learn lessons from the great book about Abraham Lincoln, “Team of Rivals,” by Doris Kearns Goodwin. Or maybe some of the world’s great past military leaders inspire you. Perhaps on a more personal level you derive inspiration from the successes of your children! As busy as we all are “taking care of business,” doing budgets, filing financial and other reports, dealing with our multitude of interruptions and distractions, and drinking from today’s firehose of information absent the ability to distill it into useful knowledge, it’s important to get out of that trench and take time to do some reading to gain perspective. Try to give some thought to what inspires you. Do some thinking about qualities of leadership you may have observed in others. Watch a Ted Talk for some new knowledge and inspiration or grab one of the many books available to you addressing qualities of and practices in leadership. Here are a few of my own leadership principles that I’ve developed along the way. Listen to everyone, at every level. Everyone can teach you something, so capitalize on the brilliance that can emerge from anywhere. Nobody has a monopoly on good ideas, or, for that matter, bad ones! (Continued on page 14)


Turn static files into dynamic content formats.

Create a flipbook
Issuu converts static files into: digital portfolios, online yearbooks, online catalogs, digital photo albums and more. Sign up and create your flipbook.