ONLINEBUSINESS COURSECATALOGUE
Welcome
Standard Price List
Genix is working in partnership with eAlliance Learning Technology to provide this comprehensive catalogue of off-theshelf eLearning resources. It is designed to complement our face-to-face business masterclasses and workshops, and provide a flexible addition to the way we can help support and inspire the development and effectiveness of everyone in your business.
Any individual course listed in the eAlliance eLearning & Genix Course Catalogue £20.00 plus Vat
Our catalogue contains over 700 interactive eLearning courses, many with tests, and has been carefully designed to enable you to find exactly what you are looking for. Each category is broken down into a suite of courses or “learning pathways”, which contain a range of individual courses, grouped together to provide relevant learning experiences. Courses are available on an individual basis, as a suite of courses or as a complete category. There is also help available to design your own programme of courses to meet specific learning needs and even to use our resources to support the delivery of business qualifications. These eLearning courses are accessed via the web and hosted by our partner, eAlliance Learning Technology, who provide customer friendly support to guide you through your learning experience. If your business already has a Learning Management System, this can also be used to deploy our courses.
(fees per person)
Any suite of courses as listed in the eAlliance eLearning & Genix Course Catalogue £50.00 plus Vat Any category of courses listed in the eAlliance eLearning & Genix Course Catalogue £250.00 plus Vat For volume purchase discounts please email genix@ea-learningtech.com
The Catalogue at a Glance Skills for Business • • • • • •
Communication in the Workplace Understanding Budgets and Finance Time Management Project Management Advanced Communication Skills Literacy in the Workplace
Sales, Customer Service and Relationships • • • • • •
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Leading People Team Development Personal Development Managing Change Managing a New Team Personal Skills for Effective Leadership Women in Management
Coaching and Performance • • • • • • •
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Effective Selling Behaviours Planning for Sales Making a Difference through Effective Customer Service The Importance of Customer Care Effective Relationship Management Who Killed the …?
Leadership and Management • • • • • • •
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Coaching Skills Training and Facilitation Mentoring Skills Setting Objectives Developing Performance Appraisal Interviewing Improving Individual Performance
Microsoft Office IT Skills
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• Windows 10 • Office 2010 • Office 2013
Workplace Compliance and Legislation • • • • •
Financial Regulatory Training and Compliance • • • • •
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Health and Safety Equality and Diversity Data Protection Bribery and Sustainability HR Essentials
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Compliance Fundamentals Financial Crime Specialist/Management Responsibilities Mortgage and Home Finance Direct Debit
For further information, bookings and prices contact us – Tel: 01787 370735 • E-mail: genix@ea-learningtech.com • www.genix.org.uk
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Skills for Business The six suites of courses in this section have been created to both prepare new employees for the requirements of the business environment, and to provide pathways for skills and knowledge development across both generic and role specific areas of organisational practice.
Communication in the Workplace 35 Courses Average Course Duration 20 Minutes This granular suite of courses addresses each aspect of basic communication in the workplace. The suite of courses in this range include: • Effective Writing in the Workplace • Preparing and Giving Presentations • Report Writing • Use of Numeracy
Understanding Budgets and Finance 24 Courses Average Course Duration 20 Minutes Designed for business managers with financial responsibilities, this suite of interactive courses provides a range of learning resources to enable staff to build on their existing professional skills, whilst testing knowledge and understanding. The suite of courses in this range include: • Budgeting Basics • Preparing Your Budget • Understanding Balance Sheets • Managing Profit and Loss
Time Management 5 Courses Average Course Duration 20 Minutes The suite of courses in this range are: • Avoiding Unnecessary Demands on Time • Ownership of Time Problems • Sources of Time Based Problems • Strategies for Increasing Discretionary Time • Time Planning
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For further information, bookings and prices contact us – Tel: 01787 370735 • E-mail: genix@ea-learningtech.com • www.genix.org.uk
Project Management 6 Courses Average Course Duration 20 Minutes The suite of courses in this range are: • What is a Project? • Agreeing the Brief • Detailed Planning • Implementation and Tracking • Overview Planning • Reviewing the Project
Advanced Communication Skills 7 Courses Average Course Duration 45 Minutes This suite of courses is designed for senior leaders and managers. The courses in this range are: • What is Assertiveness? • Assertive Skills and Techniques • What is Conflict Management? • Conflict Skills and Techniques • What is Negotiating? • Negotiation Skills and Techniques • Negotiating Step by Step
Literacy in the Workplace 21 Courses Average Course Duration 20 Minutes This suite of courses refreshes and tests basic workplace literacy skills, and includes: • Effective Business Writing • Spelling • Punctuation • The English Sentence
For further information, bookings and prices contact us – Tel: 01787 370735 • E-mail: genix@ea-learningtech.com • www.genix.org.uk
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Sales, Customer Service and Relationships Selling is a crucial aspect of many job roles, and it is probably fair to say that everyone in an organisation contributes to the sales process in some way. This suite of courses focuses on the specific skills of a successful sales person, and follows the sales process through team working, effective customer care and customer relationship management. The courses consist of high quality videos to illustrate key learning objectives via practical examples and scenarios. Interspersed with audio, the user is encouraged to think about how the subject matter impacts on them in the workplace. With such a comprehensive and diverse range of resources, these modular courses enable users to dip in and out of learning experiences that are relevant to their job roles, training needs and professional development.
Effective Selling Behaviours 8 Courses Average Course Duration 45 Minutes The suite of courses in this range are: • Speaking and Listening • Active Body Language • Questioning Skills • Negotiation Skills • Planning for Presentations • Giving Presentations • Influencing Skills • Supporting Skills for Influencing
Planning for Sales 3 Courses
Making a difference through Effective Customer Service
Average Course Duration 60 Minutes
8 Courses
The suite of courses in this range are:
Average Course Duration 30 Minutes
• Communicating with the Customer • Managing Yourself and Others • Understanding your Customer
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The suite of courses in this range are: • A problem owned is a problem solved • I’m a customer, sell me something • Napkins to the right • Read my lips, watch my body, look me in the eye • Satisfying customer needs • So, why doesn’t management tell us what to do? • What’s team work got to do with widgets? • Who scored the goal?
For further information, bookings and prices contact us – Tel: 01787 370735 • E-mail: genix@ea-learningtech.com • www.genix.org.uk
The Importance of Customer Care 3 Courses Average Course Duration 60 Minutes The suite of courses in this range are: • Caring for Your Customer • Putting the Customer First • Quality in Practice
Effective Relationship Management
Who Killed the …?
16 Courses
2 Courses
Average Course Duration 30 Minutes
Average Course Duration 45 Minutes
The suite of courses in this range include:
The suite of courses in this range are:
• Making Relationships Work • How to Make Agreements Work • Managing Conflict • Essential Influencing Skills
• Who Killed the Sale? • Who Killed the Customer?
For further information, bookings and prices contact us – Tel: 01787 370735 • E-mail: genix@ea-learningtech.com • www.genix.org.uk
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Leadership and Management Leadership and Management are not the same thing, but they are inextricably linked and complementary. In this section, we have created a suite of courses that can be used to map against competency frameworks or the learning outcomes of recognised qualification programmes, or simply to reinforce the learning and development strategy for each level of management within your organisation. The courses are visually stimulating and use interactive and engaging video scenarios and audio to retain interest and provoke thought. An integral Reflective Notes feature ensures that users don’t just “page turn” through the courses, but are actively encouraged to think about how the subject matter can be applied in the workplace. Users are also encouraged to contextualise and apply learning to ensure that relevant behavioural changes occur as a direct outcome of their learning experiences.
Leading People 6 Courses Average Course Duration 20 Minutes The suite of courses in this range are: • Understanding Leadership • Developing Leadership • Leadership Skills • The Effective Leader • Do or Delegate? • Managing Meetings
Team Development 13 Courses Average Course Duration 20 Minutes The suite of courses in this range are: • Team Building • Working in Teams • Assertiveness • Climate for Performance • Conflict • Communicating a Shared Purpose • Creating the Team Culture • Influencing Behaviours • Empowering the Team • Leading Diverse Teams • Non-verbal Communication • Succession Planning • Team Types
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For further information, bookings and prices contact us – Tel: 01787 370735 • E-mail: genix@ea-learningtech.com • www.genix.org.uk
Personal Development 10 Courses Average Course Duration 60 Minutes The suite of courses in this range are: • Assertive Manager • Decision Making • Making Objectives Happen • Managing Yourself • Negotiation Skills • Plan Your Own Development • Problem Solving • Setting Objectives • Time Management • Working in Teams
Managing Change 13 Courses Average Course Duration 30 Minutes The suite of courses in this range are: • Strategy and Business Environment • Organisational Culture • Brand and Reputation • Making the Change • Challenging the Status Quo • Exploring the Options • Difficult Decisions • Gaining Buy-in • Taking Action • Thriving on Change • The Personal Change Journey • Leading Others Through Change • Seeing Change Through
For further information, bookings and prices contact us – Tel: 01787 370735 • E-mail: genix@ea-learningtech.com • www.genix.org.uk
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Managing a New Team 9 Courses Average Course Duration 40 Minutes The suite of courses in this range are: • Agreeing Team Tasks • Communication • Creating a Positive Environment • Supporting a Positive Environment • Encouraging Participation • Establishing Responsibilities • Getting to Know Your Team • Trust and Motivation • Why Teams?
Personal Skills for Effective Leadership 8 Courses Average Course Duration 40 Minutes The suite of courses in this range are: • Accentuate the Positive • Address your time stealers • Decide What You Want • Identify Your Priorities • Improving Your Time Effectiveness • Leading by Example • Recognising Your Style • Take Responsibility
Women in Management 6 Video Based Courses Average Course Duration 5 Minutes The suite of courses in this range are: • Getting Heard at Meetings • How Do I Present a Problem to My Boss? • Office Politics – How to Play Them • One of the Girls – A Good Idea? • How to Deal With Being Ignored • How to Get Noticed
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For further information, bookings and prices contact us – Tel: 01787 370735 • E-mail: genix@ea-learningtech.com • www.genix.org.uk
Coaching and Performance Coaching and Performance training gives managers the confidence and ability to develop employee skills, knowledge and application at all levels. The learning resources in this section use the same course styles as those within the Leadership and Management Category and are designed to increase self-sufficiency and high level performance.
Coaching Skills 13 Courses Average Course Duration 20 Minutes The suite of courses in this range are: • Assessing Competence • Assessing the Learner’s Needs • Developing a Learning Plan • Reviewing Progress • What’s Coaching About? • Why Coach? • Alternative Support • Coaching Behaviours • Coaching Moments • Coaching Styles and Skills • The Coaching Journey • The Goals of Coaching • Why Coaching is Crucial
Training and Facilitation
Mentoring Skills
6 Courses
5 Courses
Average Course Duration 60 Minutes
Average Course Duration 15 Minutes
The suite of courses in this range are:
The suite of courses in this range are:
• Coaching Skills • Facilitation Skills • Training and Facilitation Skills Mentoring Skills • Mentoring Skills Test • One-to-One Training • Training for Non-trainers
• • • • •
A Helping Hand Before You Accept the Role of Mentor Nobody’s Perfect The Mentoring Relationship What Makes a Good Mentor?
For further information, bookings and prices contact us – Tel: 01787 370735 • E-mail: genix@ea-learningtech.com • www.genix.org.uk
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Setting Objectives 5 Courses Average Course Duration 15 Minutes The suite of courses in this range are: • • • • •
What are Objectives? Characteristics of Objectives Layout and Writing Tips Objective Setting Action Plan Types of Objectives
Developing Performance
Appraisal Interviewing
8 Courses
6 Courses
Course Duration Between 15-60 Minutes
Average Course Duration 15 Minutes
The suite of courses in this range are:
The suite of courses in this range are:
• • • • • • • •
Setting Goals Monitoring Performance Giving and Receiving Feedback Levels of Performance Challenging Performance Improving Performance Rewarding Performance Performance Troubleshooting
• • • • • •
What’s the Point of Appraisals? Opening the Appraisal Interview Structuring the Interview Questioning the Appraisee Listening to and Observing the Appraisee Closing and Follow Up
Improving Individual Performance 8 Courses Average Course Duration 45 minutes The suite of courses in this range are designed for leaders and managers. They are: • Career Planning • Coaching and Mentoring • Disengaging • Monitoring and Appraising Performance • Recruiting • Setting Standards • Succession Planning • Training and Developing
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For further information, bookings and prices contact us – Tel: 01787 370735 • E-mail: genix@ea-learningtech.com • www.genix.org.uk
Microsoft Office IT skills This simulation driven programme of courses provides all staff, irrespective of their IT skills, with a comprehensive, easy-to-use suite of learning resources for a broad range of end-user IT applications.
Windows 10 5 Courses Average Course Duration 20 Minutes From learning how to utilise the Start Menu to exploring Microsoft Edge, meeting Cortana and navigating through multiple desktops and tasks, these interactive courses with video tutorials will help your staff get to grips with the latest Microsoft operating system. The suite of courses in this range are: • Navigating the Start Menu • Explore Desktops and Tasks • Utilising Windows • Introducing Microsoft Edge • Meet Cortana
Office 2010 8 Course suites containing an average of 12 Courses (Please contact us for individual course titles) Average Course Duration 40 Minutes The suites of courses in this range are: • Office • Office • Office • Office • Office • Office • Office • Office
2010 2010 2010 2010 2010 2010 2010 2010
Word for Beginners Word for Intermediates Excel for Beginners Excel for Intermediates PowerPoint for Beginners PowerPoint for Intermediates Outlook for Beginners Outlook for Intermediates
Office 2013 8 Course suites containing an average of 12 Courses (Please contact us for individual course titles) Average Course Duration 40 Minutes The suites of courses in this range are: • Office • Office • Office • Office • Office • Office • Office • Office
2013 2013 2013 2013 2013 2013 2013 2013
Word for Beginners Word for Intermediates Excel for Beginners Excel for Intermediates PowerPoint for Beginners PowerPoint for Intermediates Outlook for Beginners Outlook for Intermediates
For further information, bookings and prices contact us – Tel: 01787 370735 • E-mail: genix@ea-learningtech.com • www.genix.org.uk
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Workplace Compliance and Legislation The suite of courses in this category cover the key areas of workplace compliance and legislation, including Health and Safety, Equality and Diversity, Data Protection and Bribery and Sustainability. Our comprehensive HR Essentials course deals with a broader range of subjects related to Employment Law and Working Practices.
Health and Safety 26 Courses Course Duration Between 30 Minutes - 2 Hours Health and Safety is one of the most important subjects that has to be addressed in the workplace, and is a legal requirement for most organisations. Each of the interactive courses in this range reflects existing legislation, with most including corresponding tests. The suite of courses in this range are: • Asbestos Awareness • Asbestos Basics • Contractors’ Safety Procedures • CPR Essentials • Driver Safety • Electrical Safety • DSE & Workstation Safety • Evacuation Procedures • Fire Safety • Fire Warden • Food Hygiene
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• Hazardous Substances (COSHH) • Health & Safety for Managers • Health & Safety Induction • Home Working • Legionella • Lone Working • Manual Handling • New and Expectant Mothers
• Personal Protective Equipment • Personal Safety in other People’s Premises • Risk Assessment • Safeguarding • Staying Safe with Noise • Slips, Trips and Falls • Working at Heights
For further information, bookings and prices contact us – Tel: 01787 370735 • E-mail: genix@ea-learningtech.com • www.genix.org.uk
Equality and Diversity 10 Courses Average Course Duration 30 Minutes Managing Equality and Diversity is a very real challenge in today’s workplace. With differences in gender, age, social backgrounds, religion and sexuality, allied to differing lifestyle choices, values and behaviours, it is clear that organisations need staff to have access to resources to ensure they understand and recognise the importance of equality in the workplace. The courses that make up this suite have been designed to help organisations ensure that their staff have access to relevant resources, so that they understand and recognise their responsibilities and the importance of equality in the workplace.
The suite of courses in this range are: • Age • Disability • Gender Reassignment • Marriage and Civil Partnership • Pregnancy and Maternity • Race • Religion or Belief • Sex • Sexual Orientation • Overview
Data Protection 12 Courses Average Course Duration 20 Minutes The Data Protection Act of 1988 sets out the rules for processing personal data. It applies to some paper records as well as those held in electronic form. The act gives individuals certain rights. It imposes obligations on those who record and use personal information regarding how that information may be used and requires them to follow the eight Data Protection principles. The courses that make up this suite cover the eight principles, together with the exemptions and conditions for data processing in the workplace. The suite of courses in this range are: • Overview • Conditions for Processing • Exemptions • Principle 1 - Processing • Principle 2 - Purpose • Principle 3 - What Type of Data? • Principle 4 - Accuracy of Data • Principle 5 - Kept Only When Necessary • Principle 6 - Processing Due to Individual Rights • Principle 7 - Securing Data • Principle 8 - Transfer of Data • Summary
For further information, bookings and prices contact us – Tel: 01787 370735 • E-mail: genix@ea-learningtech.com • www.genix.org.uk
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Bribery and Sustainability 2 Courses Average Course Duration 40 Minutes These courses have been designed to help employees understand what constitutes bribery and to become aware of anti-bribery policies. Also, to understand the environmental, economic and ethical issues that affect sustainability, their impact in the workplace and acknowledge the key actions that can affect such issues as carbon emissions. The courses in this range are: • Bribery • Sustainability
HR Essentials 17 Courses Average Course Duration 30 Minutes The HR Essentials suite covers some key aspects of UK Employment Law, and deals with common staff-related working practises, as well as providing an understanding and awareness of personal issues and challenges that might be faced by individuals in the workplace. The suite of courses in this range are: • Avoiding and Dealing with Age Discrimination • Flexible Working • Avoiding and Dealing with Disability Discrimination • Freedom of Information Act 2000 • Avoiding and Dealing with Race Discrimination • Handling Violence and Aggression at Work • Avoiding and Dealing with Sexual Orientation
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• Harassment and Victimisation • Discrimination • Lone Worker Types and Typical Risks • Diversity, Equality and Discrimination • Managing and Handling Stress at Work • Equal Opportunities in the Workplace: Recruitment & Selection • Parents in Employment • Equal Opportunity in the Workplace • Personal Safety in Other People’s Homes and Premises • Preventing Bullying in the Workplace
For further information, bookings and prices contact us – Tel: 01787 370735 • E-mail: genix@ea-learningtech.com • www.genix.org.uk
Financial Regulatory Training and Compliance For those organisations that operate in a regulated environment, this comprehensive suite of courses will meet the training and compliance requirements of all sectors, ensuring that employee knowledge stays up to date as new regulations come into force. These courses are interactive, with knowledge assessments throughout, and vary in duration. A key feature of this group of courses is your ability to self-author our off-the-shelf content, to create bespoke additional materials and course suites.
Compliance Fundamentals 27 Courses Average Course Duration 30 Minutes The suite of courses in this range are: • An Introduction to the New Banking Regime • CASS • Certification Regime • COBS Essentials • Complaint Handling and Regulated Firms • Conduct Risk and Treating Customers Fairly • Consumer Credit - Handling Arrears • Consumer Credit Regulations (Motor Finance) • Consumer Credit Regulations (Personal Loans and Credit Cards) • Culture • Cybercrime • FATCA • Financial Promotions • How to Comply with the Data Protection Act • Information Security • Introduction to Banking • Introduction to BCOBS and the PSRs (Building Societies) • Introduction to the Financial Conduct Authority (FCA) • Introduction to the Prudential Regulation Authority (PRA) • Managing Conflicts of Interest • New Code of Conduct • Risk Management • The Freedom of Information Act • Three Lines of Defence • Transaction Reporting • Vulnerable Customers • Whistleblowing with Confidence
For further information, bookings and prices contact us – Tel: 01787 370735 • E-mail: genix@ea-learningtech.com • www.genix.org.uk
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Financial Crime 8 Courses Average Course Duration 30 Minutes The suite of courses in this range are: • Combating Market Abuse • Complying with Sanctions • Countering Bribery and Corruption • Customer Due Diligence • Fighting Fraud • Financial Crime: The Basics • MLRO Practical Guidelines for Money Laundering Prevention Staff • Money Laundering and How You Can Prevent It
Specialist/Management Responsibilities 8 Courses Average Course Duration 30 Minutes The suite of courses in this range are: • The New Senior Management Regime • Approved Persons • COBS Appropriateness • COBS Best Execution • COBS Client Categorisation • COBS Dealing and Managing • COBS Suitability • Senior Management Arrangements, Systems and Controls
Mortgage and Home Finance 8 Courses Average Course Duration 30 Minutes The suite of courses in this range are: • Advising and Lending Responsibly • Exploring the Mortgage Environment • Handling Mortgage and Home Finance Complaints • Complaints • Mortgages and Home Finance: Treating Customers Fairly • Preventing Mortgage Fraud • Regulation of Mortgages and Home Finance • What Equity Release Is and How It Works
Direct Debit 4 Courses Average Course Duration 30 Minutes The suite of courses in this range are: • Introduction to Direct Debit • Managing Direct Debit • Paperless Direct Debit • Working with Direct Debit
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For further information, bookings and prices contact us – Tel: 01787 370735 • E-mail: genix@ea-learningtech.com • www.genix.org.uk
About our Partner eAlliance Learning Technology
eAlliance Learning Technology is an East Anglian based business that combines the benefits of world class learning technology with a wealth of expertise and experience in the delivery of corporate training and education, to provide innovative learning and development solutions. The core products and services provided by eAlliance include highly flexible Learning Management Systems, off-the-shelf and bespoke eLearning resources, training consultancy, employee development and qualifications for business, all of which are available individually, or as an integrated solution. The eAlliance team has collectively worked in the design and delivery of learning and development programmes for many leading UK public and private sector organisations and education establishments over two decades.
You can find out more about eAlliance Learning Technology on their website www.ea-learningtech.com
The Vision Centre 5 Eastern Way Bury St Edmunds Suffolk IP32 7AB Tel: 01787 370735 E-mail: genix@ea-learningtech.com www.genix.org.uk