EXPERT PROVIDERS OF SOFTWARE FOR VACATION OWNERSHIP
WHAT IS Feature Rich.
? Merlin is feature rich, integrated business application software for the vacation ownership, fractional and hospitality industries providing a complete, cost effective software solution for today’s developers and operators.
Interactive Software.
Merlin is interactive software that allows clients to transact in real time via a website with all activities written back directly into Merlin. This integrated interactivity allows clients to check availability, book online, make payments and receive confirmations.
Online Trading.
Merlin is an online trading platform allowing you to trade reciprocally with others in your industry utilising your exchange, rental and re-sale inventory and opening a wealth of new business opportunities.
WHO USES
SOFTWARE? Whatever your business and whatever your product or service, Merlin Software for Vacation Ownership can support you. Using the latest web-based technology, Merlin has been designed to support all types of businesses including: • Resort developers
• Association management
• Fractional developers
• Re-sale organisations
• Management companies
• Trustees
• Mixed use developments
• Travel clubs
• Vacation clubs
• Rental agencies
• Condo hotels
• Exchange businesses
• Lead generators
• Mature resorts
• Call centres
• Trade associations
WHY IS
DIFFERENT? What sets us apart from other software providers is that Merlin has been built by people who know and understand the vacation ownership, fractional and hospitality industries. All those involved in Merlin’s development have direct experience in these industries. Merlin’s business logic and functionality is based on more than 25 years of knowledge, understanding and practice.
WHAT
DOES? Merlin is a web based application built on the Application Service Provider model where the software is hosted on the web and database servers in a secure data centre and served to clients over the internet. The technology platform for Merlin consists of a Microsoft SQL Server 2005 database back end with the front end built using Active Server Pages (Browser Front End).
WHAT DOES MERLIN MEAN TO YOU?
FOR ME, IT’S THE
PROPERTY MANAGEMENT MODULE From fixed weeks and points to fractionals and private residence clubs, Merlin’s property management and front office functionality allows you to manage, control and track every aspect of your front desk operations including reservations, check-in, housekeeping, deposits, exchanges, maintenance and much more.
With Merlin’s web-based technology you can: • Create and manage all reservations, rentals and exchange inventory • Automate owner deposits, member enrolments and fixed week bookings • Perform all front desk functions such as registration, payments, night audit
• Manage inventory across multiple resort properties from one central location • Integrate with your current website for online availability search, bookings and payments • Have a complete audit of ownership available online 24/7
• Handle all rotational booking rosters • Interface with Merlin’s own multicurrency accounting package or with your own accounting systems
• Control and track inventory • Undertake fee/levy invoicing and guest accounting
www.quickmerlin.com
WHAT DOES MERLIN MEAN TO YOU?
WE LOVE THE
SALES MODULE Developed by industry professionals with over 25 years’ experience in vacation ownership, fractional and property sales, Merlin’s Sales Management functionality covers the entire sales process from initial contact and tour to purchase completion and future upgrades and sales.
Merlin’s user friendly interface means you can: • Create and manage all types of sales inventory • Handle all cessions, conversions, trade ins, re-sales, upgrades and downgrades • Manage and record all sales and financial transactions and link back to marketing information • Track the success of your sales agents, automatically calculate
sales commissions and credit agents’ accounts • Prepare and print sales documentation • Manage multiple properties, sales decks and projects • Collect all payment types • Balance reports and track the status of sales
www.quickmerlin.com
WHAT DOES MERLIN MEAN TO YOU?
FOR US IT’S THE
NEW OPPORTUNITIES FOR EXCHANGE But what if your software could also open up new business opportunities, increase your revenue and make current procedures more streamlined? That is also possible with Merlin Software for Vacation Ownership.
Merlin’s unique TRUST technology means you can: • Display and trade your rental, exchange and re-sale inventory with resorts and businesses securely online and in real time • View the availability of other resorts and businesses and transact with them directly • Offer new exchange or rental services to members that you
manage and reduce your reliance on third party organisations • Increase the number of businesses you work with and generate greater income from your inventory • Use this software independently from all other Merlin Software functionality
www.quickmerlin.com
WHAT DOES MERLIN MEAN TO YOU?
I COULDN’T OPERATE WITHOUT THE
MARKETING MODULE Developed in conjunction with experienced industry marketers, Merlin’s marketing management functionality allows you to handle every aspect of this diverse sector of the industry. Marketers can build a database of clients, telephone, e-mail or mail them from Merlin and track the success and costs of these activities. Merlin’s cutting edge technology means you can: • Integrate with your current website for lead generation, owner referrals and online bookings • Build a complete database of leads, track responses and sales and determine the costs at each stage • Data mine and market to your database using different methods such as direct mail, e-mail, telephone and SMS. • Build complex marketing cascades and set these to run automatically • Book tours into tour time slots, allocate to sales representatives and
view statistics with customised reports • Manage leads and tours from all source types such as OPC, lead generators and your own programs • Build call lists, allocate to users and monitor their success • View demographic information about your leads, tours and sales • Manage and track premiums and gifts • Easily build and monitor referral programs
www.quickmerlin.com
WHAT DOES MERLIN MEAN TO YOU?
THE
BACK OFFICE MODULE MAKES MY LIFE SO MUCH EASIER
With Merlin’s Back Office functionality businesses can remove the need for a separate accounting package. Integrating seamlessly with all Merlin’s modules, the accounting package allows businesses to handle multiple companies and products – while maintaining separate accounting records for each.
Merlin’s industry specific technology means you can: • Perform and maintain all accounting records for multiple companies and in multiple currencies
• Track, collect and report sales, management fee billings and accounts receivable
• Raise annual maintenance fee/levy invoices and collect payments
• Have a full and complete audit of ownership
• Integrate with your current website for online payments, bill viewing and update contact information
• Track all activities linked to payments • Include charges such as taxes and late fees
www.quickmerlin.com
WHO IS
? Merlin Software for Vacation Ownership has been developed by experienced industry professionals. This development grew from the founder’s need for a software package to manage his property developments including whole ownership and timeshare. But more importantly, because he had pioneered fractional schemes and points club programs in the early 80’s at a time when there was no “off the shelf” software to cater for these groundbreaking products, he decided to develop the software himself. Over the next twenty years he built one of South Africa’s largest timeshare and points clubs with close to 40,000 members and 16 managed properties. Integral to this business success was that the software on which the businesses operated was developed in house. It is this belief in the importance of software to this industry that led to the development of Merlin Software for Vacation Ownership. Established in 2000, Merlin was launched in 2005 and now provides software solutions to a large number of successful businesses across the world.
Whatever your business, whatever its size and whatever your needs, Merlin Software has it covered.
ONE DATABASE,ONE WORLD Merlin brings to the vacation ownership industry a new generation of software for the next generation of clients. Using the latest Cloud Computing technology resorts use the internet to access hardware, software and data resources for their computing needs. This replaces the traditional on-site IT model where businesses install and run software applications on their own computers and use expensive hardware, restrictive software licenses and large IT teams to support their operations. With Merlin’s Cloud Computing expertise, resorts are equipment and location independent with the internet becoming the server and data centre.
The world is waking up to the benefits of Cloud Computing technology
The benefits of Cloud Computing technology are wide-ranging but for today’s resorts it significantly reduces up-front capital expenses, lowers operating expenses, frees up the IT budget, provides superb scalability and allows resorts and organisations to get into business immediately. Instead of purchasing new hardware and software licenses, companies simply open new employee accounts and no longer have the burden of software maintenance, upgrades and support. And internet security is no longer the issue it once was so your data is as protected as it would be if held on expensive servers in your resort. Some of the world’s biggest technological players such as Amazon, Google, Sun Microsystems, Salesforce.com are already involved in Cloud Computing. Indeed, you may already be using Cloud Computing in other parts of your life and not know it. If you use online banking, instant messaging, Gmail, Google Docs or any web-based photo storage service then you already know the benefits. By using Cloud Computing Merlin Software is able to bring high quality, industry specific, secure and up-to-date applications to all our clients at a fraction of the cost and time of traditional on-premise software providers. Just as you regularly update your mobile phone and home entertainment technology, it is time to update your business technology. Move away from outdated, traditional systems and look to the clouds. With Merlin’s cloud computing technology you can rely on the internet to satisfy your computer needs and profoundly improve the way you work and your business operates.
It really is one world, one database and it is time to join in and reap the benefits.
Tel. USA +1 646 233 3503 Email. info@quickmerlin.com
Tel. UK +44 (0) 870 803 4418
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www.quickmerlin.com