Tech Focus

Tech Focus | INDEX INFOTECH

Digital Transformation in India: Unfolding modern ERP solutions

Murtaza Ezzi, CEO, Index Infotech, shares valuable insights about enhanced customer experiences and the adoption of ERP systems in the Indian Manufacturing industry

Murtaza Ezzi, CEO, Index Infotech

Key Highlight: Epicor ERP services practice, we started two new services divisions in 2019 within the organization, one focused on Robotic Process Automation and the other on Governance, Compliance and Risk Management. 3. Reduction of Total Machine Downtime 4. Reduction in Cost for Quality 5. Reduction in Time to Market

What impact will the emerging technology paradigm such as Industry 4.0, big data & artificial Intelligence have on the evolution of ERP Systems in the manufacturing Industry?

The term Industry 4.0 is the Fourth industrial revolution—that the advanced manufacturing machines can manage themselves and the production process with the Internet of Things (IoT) so that they no longer needed manpower.

Manufacturing systems are interconnected to computer, communicates, analyzes, and use information or data to drive further intelligent action to manage itself virtually. In summary Industry 4.0 helps enterprises with the ability to make informed decisions using AI (Predictive, Diagnostic and Predictive Analytics) Some of the benefits customers gain from Industry 4.0 leading to quick ROI are: 1. Increase Productivity 2. Reduction of Maintenance Costs The adoption of ERP Systems in Indian Manufacturing System is very low compared to that of advanced and even emerging Market. Infact the Indian subsidiaries of offices of global manufacturing leaders have low adoption of ERP. What are the main factors behind this according to you?

True transformation has a big impact on an organization, and it affects strategy, talent, business models and more. For customers to be competitive, the organizations in India have started realizing the importance of Digital transformation for which they realize that the automation is the key.

In this transformation journey, Organization needs to evolve ∞ New business strategies or business Models ∞ Integrating all the facets/departments within a company by deploying ERP ∞ Reorganizing processes for possible business outcomes ∞ Education & Adaptability – Company culture changes ∞ Treat data as the Valuable Business asset ∞ Talent: Recruiting, developing and maintaining ∞ Manage Cyber Security For companies embarking on a transformation journey: a continuous, long-term effort is needed to successfully implement industry 4.0

In what ways can the smart ERP systems help Indian Manufacturers maximize growth & Improve customer Experience?

For Indian manufacturers ERP software can manage both sides of an organization’s operation, that is an extended ERP handling supply and the customer side. ∞ On the Supply Side: the procurement and accounts payable, ∞ On the Customer Part: the order-to-cash and accounts receivable. Managing Supply and Customer side equation are critical to the financial health of any company.

Managing the customer touchpoints and nurturing of customer relationships leads to a better customer experience leading to the growth of the business and the retention of customers. Therefore, an ERP system is essential to an organization

Can you take us through the Journey of Index InfoTech and its different offering? how long are you operating in India &future plans?

I founded Index InfoTech back in September 2011 with a vision for us to be the leading IT service provider in the region. With my close association with Epicor and advanced understanding of their ERP offerings from past experience, I decided to focus on Epicor ERP consulting services as a core business model. Initially we were associated with Epicor as subcontractors only but by 2014, we were one of the top Value-Added Resellers for them. In terms of team strength, we grew multifold in 2015 and 2016. It was then, that for the largest regional implementation ever undertaken by Epicor, they appointed us their key partners to deliver a challenging project. We did justice to the task and for over a year we were engaged with delivering the project. As they say, this was a game changing event for us. We had established our expertise locally and globally to different Epicor stakeholders and then there was no looking back. We till date continue to partner with Epicor on key implementation from West Africa to Far East. It was in 2017 that I conceived the idea of adding a Research and Development unit in Pune, India. What started as an R&D centre, soon spurred into an active player in the Indian market registering one success after another.

Index InfoTech is the certified partner of Epicor, how long you are associated with Epicor and what are you offering in Indian Market?

2018 was year with another marquee achievement, Index InfoTech attained the status of Certified Partner for. With a stable Epicor ERP services practice, we started two new services divisions in 2019 within the organization, one focused on Robotic Process Automation and the other on Governance, Compliance and Risk Management. We are now delivering Epicor ERP and RPA services primarily from our Pune office. We continue to invest in our existing human capital and are adding exceptional resources to our team almost every day. And at the same time, our think thank is evaluating exciting technologies that are changing the way businesses are run and adding them to our array of offerings.

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