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Q&A WITH JEREMY PEARSON DIRECTOR, FORT DODGE FIBER

WHEN WILL I BE ABLE TO HOOK UP TO FORT DODGE FIBER?

Pearson: Construction is set to begin later this month. Keep an eye out as you’ll soon be seeing construction crews working in the community.

They will begin installing underground conduit, fiber lines, and other necessary facilities throughout the community. We will make sure to update Fort Dodge residents when construction begins so that everyone is aware as to whether or not they will have crews in their neighborhoods. As network construction continues throughout 2022, we are hoping to begin hooking up a limited number of customers by the end of 2022 for internet and phone services.

Most areas will be ready for connections in 2023, unless of course, we run into weather or other unforeseen factors that could impact the construction timeline.

Q&A

WITH THE JEREMY PEARSON

WILL FORT DODGE FIBER SERVICE BE RELIABLE?

Pearson: Yes! Our goal is to serve Fort Dodge with reliable service both in service and customer experience! Fiber networks are, by their very nature, extremely reliable. There’s fewer things that can go wrong in a fiber network that can cause a service interruption. Of course, some things can’t be planned for, like someone accidentally cutting a buried fiber cable. But that’s exactly why we have a welltrained and experienced local staff. We want to ensure that our customers have the best possible experience and that if there’s any issue, that we’re aware of it immediately and can resolve it quickly. You won’t wait days for repairs with Fort Dodge Fiber. We are municipally owned which means that we also use the very same service in our homes and businesses, so like you, we understand how necessary it is in today’s world.

WILL I HAVE TO SIGN A LONG-TERM, YEARSLONG CONTRACT FOR SERVICE?

Pearson: No. Fort Dodge Fiber will not require a contract for service. We’re confident in the quality of our services and customer experience, that if you’re not satisfied, you’re free to switch providers with no early termination fees. Fort Dodge Fiber will also not charge any installation or activation fees for first time customers.

I’VE REGISTERED FOR UPCOMING SERVICE AND WAS TOLD I’D HAVE A SITE SURVEY. WHAT DOES THAT MEAN?

Pearson: During a site survey, a technician from Fort Dodge Fiber will visit your home or business to determine where best to run a service line. On the outside of the building, that will include determining the best path for the fiber to be run to avoid any obstacles on your property like trees, underground pet fences, irrigation systems, etc., as well as to determine the connection point on the building. Inside, they will determine the best location for the fiber interface device and wireless router, as well as determine what wiring might be needed inside the home or business. Due to the fact that the technician will need to access your home to make these observatory determinations, we will need someone over the age of 18 to be present during the appointment.

WILL THERE BE DATA LIMITS ON FORT DODGE FIBER SERVICES?

Pearson: No. All Fort Dodge Fiber internet plans will include unlimited data. You’ll have plenty of bandwidth for all of your streaming and surfing needs.

HOW MUCH WILL IT COST TO HAVE A FIBER SERVICE DROP INSTALLED AT MY HOME OR BUSINESS?

Pearson: During the construction phase, installation of the fiber service line and whatever services you choose will be at no cost to our customers. It is easier to run these service drops during the construction phase than later on, so we encourage residents to register for services now. Registering does not obligate you to have services once construction has finished and customers are being hooked up.

AS A RENTER, SHOULD I REGISTER FOR FORT DODGE FIBER OR SHOULD MY LANDLORD?

Pearson: Even if you are renting, you should still register for Fort Dodge Fiber. On the questionnaire during the registration process, please list the name of your landlord, an email address, and phone number. We will need to get the landlord’s permission to run a fiber service line to your building or home.

We know that there are many more questions that residents have about Fort Dodge Fiber, service drops, construction, service plans, and more. If you have questions, please the City of Fort Dodge or email us at Fiber@FortDodgeFiber. com. Our goal is to provide residents with the best customer experience possible, and that includes answering all of your questions!