Shopping : Functional language I.
Read the dialogue between a customer and a shop assistant in a clothes shop.
A : Good morning, Can I help you ? C: Yes, I’m looking for a green top to wear with my pink skirt. I saw a nice one in the shop window. Where can I find it? A: The tops are just over there, opposite the cash desk. C: Thanks. Later… C: Excuse me, I’d like to try this on. Where are the changing rooms? A: They’re at the back. Follow me, I’ll take you to them. Later… A: Does it fit you?
1. True or false ? The tops are behind the cash desk
…
A: OK, I’ll just go and see. What size are you normally?
The fitting rooms are at the back.
…
C: Medium usually, but this one is too small.
The first top isn’t big enough.
…
C: No, it’s too small actually. Do you have it in a bigger size?
Later… A: Here we are, the last one in stock. C: Great, I’ll try it on. Later…
The customer thinks the top is a good price. The customer pays by credit card.
… …
A: Is this one OK? C: Yes, it fits perfectly, and I really like the style. How much is it? A: It’s only £ 15. That’s not expensive for a top like that. C: Yes, I agree. that’s really cheap. I’ll take them. A: Thank you. I’ll put them in a bag for you. Later… at the till. A: That’s £ 15 please. C: Here’s 20 pounds. A: Thank you. So, that’s 5 pounds change and here’s your receipt. C: Thank you very much, goodbye. A: Goodbye. Across 1. piece of paper that shows how much you've paid for something 5. person who works in a shop 7. the window at the front of the shop 8. not big enough Down 2. costing a lot of money 3. the money you get back 4. a room for fitting clothes in 6. to put on a piece of clothing to see if it fits you
2. Find the correct word in the dialogue
II.
Here are some useful phrases.
For the assistant
For the customer
Hello, can I help you ?
Yes, I’m looking for (a pair of jeans)
What size are you?
No, I’m just looking.
They’re just over there?
I’m being served, thanks.
Do they / Does it fit you?
Where are the changing rooms?
I’m sorry. I don’t have it in a bigger / smaller size.
They fit perfectly.
Here you are.
It’s too big / small / short …
I’ll just go and see.
I’ll take it or I’ll leave it.
I’ll put it in a bag for you.
Can I pay by credit / cash card?
That’s £ XX please.
Here’s XX pounds.
Here’s your change and your receipt.
How much are they / is it.
III.
Complete these shopping dialogues with a suitable word or phrase.
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Can I help you ?
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Can I help you ?
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Yes, I’m _____________________ a pair of jeans.
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No, it’s OK I’m ______________ thanks.
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And what _______________ are you?
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How much are they ?
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They’re £ 110. Shall I put it in a bag ?
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Oh, I’m sorry but that’s too _________________. I’ll _________________ them.
IV.
Make up a new dialogue. Ask for and try on different items in a clothes shop.
Fluency: Speaking to the class /teacher (no reading) Speaking too fast/slowly, not loud enough (checking notes now and then) Don’t know what to say, checking notes a lot Only reading Pronunciation Excellent – a few mistakes – a lot of mistakes 3 2 1
3 2 1 0
Vocabulary Rich vocabulary & complex sentences, no mistakes Basic vocabulary & basic link words, few mistakes Poor vocabulary & a lot of mistakes Mother tongue & difficult to understand Content (functional language) Excellent – a few mistakes – a lot of mistakes 3 2 1
3 2 1 0
Remarks