EMPLOYEES SHARE THEIR WHY

“I have been with Methodist for over 13 years and in this role for almost 2 years. I have always been passionate in taking care of others from a very young age, and I feel so blessed to assist with high-risk pregnant mothers in our community. In my role, I coordinate care for these mothers who are going to deliver within the Methodist System. There are so many uncertainties for these high-risk moms as they prepare for delivery due to complex conditions with their baby, themselves or sometimes both. I thoroughly enjoy serving these patients by providing support and education, collaborating with their care team to come up with the best delivery plan for both mom and baby, taking them on private tours in Labor and Delivery, NICU and Mother-Baby to better prepare and understand the hospital process, and serving as a point of contact for our hospital. I am very much a planner myself, and I know it helps to ease these mother’s minds knowing their care team has a plan in place for when their little one arrives. I often times try to imagine myself in my patients’ shoes as they anticipate a very stressful childbirth journey, and do my absolute best to provide compassionate care that I would want myself.”

–Ashley Klatt, BSN, RN, Perinatal Navigator, Methodist Children’s Hospital

“When I was in nursing school, I contracted meningitis and became so sick, the nurse taking care of me became my voice.

Throughout my nursing career, taking care of vulnerable and very sick patients, those unable to speak for themselves, I have always centered my nursing care to be their voice. Now in Quality, every audit, Deep Dive, and process improvement initiative represents a patient, and I am their voice.”

– Melissa Weinman, VP of Quality at Methodist Hospital | Stone Oak

“Patient Access is one of the first departments a patient encounters when they arrive to the facility. We always strive to provide exceptional service, by treating the patient like family during registration. This can include explaining the patient’s insurance benefits during a difficult time in addition to what to expect for the remainder of their care. We are the department to set the tone for the patient’s visit right from the very beginning. As a leader for Patient Access, my goal for the patient - from the time they register through continuing with their medical services at the facility - is to guarantee they are treated like family, know we are here to serve and help them and ensure my team is held accountable to the Methodist I-CARE Values.”

– Mike Milligan, Director of Patient Access, Methodist Hospital | Northeast

“I have been with HCA for going on 12 years. I began my nursing career in the NICU and have always known without a doubt that it is my passion. Other than being a mother and wife, I believe it is my purpose to be caring for the smallest and sickest patients. It was always a goal of mine to become a flight nurse, and MCH is where God placed me to achieve that. I absolutely adore my team members that take to the sky and roads with me as we outreach in our communities to provide top-tier care from the time we arrive until the time we hand off to the care team waiting for them at Methodist. Whether it is to be present for delivery of an extremely premature infant or stabilize a full-term infant with complications, I am blessed to be a part of the team chosen to make sure a baby receives the best care he/she deserves. I treat all my patients how I would want someone to treat my daughters, and that keeps me coming to work to learn and grow.”