Europe
Russia
INDIA
China
Vietnam & CAMBODIA
GROW YOUR BUSINESS WITH UNIWORLD Visit USA: uniworld.com or uniworld.com/agency (log-in required) CANADA: uniworldcruises.ca or uniworldcruises.ca/agency (log-in required) Contact Your Local Sales Manager 800-868-7905 (toll free) 818-382-7654 (fax) Make a Reservation 800-733-7820 (toll free) 818-382-2709 (fax) info@uniworld.com Monday – Friday from 6:00 am – 6:00 pm (PST) Saturday – Sunday from 6:30 am – 3:00 pm (PST) Contact the Group Department 800-425-0043 (toll free) groupinfo@uniworld.com Monday – Friday from 6:00 am – 5:30 pm (PST) Saturday from 6:30 am – 3:00 pm (PST)
Uniworld is a member of the family-owned The Travel Corporation, and is renowned and trusted for its outstanding quality, service, value, reliability, and financial stability. TheTravelCorporation.com CST #2075415-20 TICO Reg. #50018458
T R AV E L P R O F E S S I O N A L REFERENCE GUIDE Discover why the road best traveled is a river, and why it is best traveled with Uniworld.
Travel Professional Reference Guide
1 Give your Clients the BEst
possible Vacation Experience
2 Why river cruising with Uniworld?
3 Uniworld’s destinations 5 Uniworld’s fleet 7 Uniworld’s Hallmarks of Distinction
8 Uniworld & Red Carnation Hotels
9 A place to dream Give your clients the best POSSIBLE vacation experience River cruising is one of the most desired vacation experiences and
10 The art of fine dining 11 Exclusive excursions—for Uniworld guests only
also one of the most lucrative due to the rapid growth in the river cruise industry.
13 Tailor-made travel in Europe
Categorizing various river cruise lines and pairing them with your
14 More to explore in Europe
clients can be challenging. This Reference Guide is designed to help you—our valued Travel Professional partner—in growing your Uniworld business and ensuring the best possible river cruise vacation for your clients.
& Russia
15 Exotic Destinations: India,
China, and Vietnam & Cambodia
17 From solo travelers to families
18 Group Travel with Uniworld 19 Benefits for Past Guests 20 The many advantages of working with Uniworld
21 Frequently Asked Questions
Visit us on social network sites:
#ExploreUniworld
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Why river cruising with Uniworld? From guided land tours to road trips to ocean cruises, travelers have many options from which to choose. River cruising is growing in popularity but some clients may not be aware yet of its numerous benefits. Here are a few reasons why it’s best to cruise with Uniworld—the world’s only authentic boutique cruise line.™
UNPACK ONCE From the moment guests step onboard a Uniworld luxury ship (and find their luggage whisked to their stateroom), they’ll feel welcome and well cared for. They simply unpack once and relax as their floating hotel takes them from one exciting destination to the next.
CONVENIENCE ABOUNDS
PEACEFUL WATERWAYS
River cruise ships dock in the heart
River cruising is a very relaxing,
of great capitals and fairytale
elegant, and sophisticated way
villages that are inaccessible to
to travel. Your clients never have
big ocean vessels. There’s no
to worry about motion-sickness
waiting in long lines to get on or
thanks to smooth sailing along the
off the ship, and no need to tender
world’s most legendary rivers.
into ports.
RIVER VIEWS Travelers can enjoy the unforgettable scenery—such as Venice’s Piazza San Marco or Budapest’s Hungarian Parliament Building—from the comfort of their luxuriously appointed stateroom or suite, the Sun Deck, and other public areas.
INTIMATE AMBIANCE With an average onboard capacity of 130 guests, Uniworld guests can move about freely without being encumbered by crowds. They may choose one of the public spaces to socialize and connect with others; or seek out a quiet alcove to read or gaze at the ever-changing view.
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Uniworld’s destinations Let us fulfill your clients’ dreams, as you increase your earning potential. Uniworld offers over 500 departures sailing on 21 rivers in 28 countries throughout Europe, Russia, China, Vietnam & Cambodia, and India, our new 2016 destination.
EUROPE
RUSSIA
Truly All-Inclusive Cruising Onboard Luxurious Boutique Ships
A Grand Exploration of Russia along the Volga, Neva & Svir Rivers
13 uniquely designed ships, including • NEW in 2014: S.S. Catherine
• NEW in 2015: S.S. Maria Theresa
comfortable Russian-style river ship A • River Victoria 1 itinerary • 13-day Imperial Waterways of Russia cruise from Moscow to St. Petersburg (or reverse), departing June – August
32 itineraries • Ranging from 8 to 29 days, departing March – December
Best itineraries for new river cruisers • Enchanting Danube Budapest to Passau | 8 Days
• Castles along the Rhine Basel to Amsterdam | 8 Days
• Paris & Normandy Paris to Paris | 8 Days
• Your clients will sail the Golden Ring—a ring of cities northeast of Moscow
• The UNESCO-designated Kizhi Island’s Transfiguration Church is built entirely of wood without a single nail
Best cruises for repeat river cruisers • Eastern Europe Explorer
• Portugal and Spain
• Longer “Grand” or “Ultimate” cruises
Best special interest cruises • Springtime Tulips
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• Holiday Markets
• Multigenerational Family-Friendly
ood to know G • The Volga River is Europe’s longest waterway, and has long been a major route of trade, settlement, and conquest
Must see” sights include “ • Catherine’s Palace and the Hermitage
• The Red Square
• The Kremlin and Armory Museum
• St. Petersburg for a ballet performance
Expertly planned itineraries with custom-designed shore excursions will immerse your clients in history, traditions, and culture. Visit uniworld.com (USA) or uniworldcruises.ca (CANADA) for more information.
CHINA, VIETNAM & CAMBODIA
India NEW for 2016
Cruises/Tours with Exclusive VIP Benefits
Authentic boutique river ships • Century Legend & Century Paragon (China)
• River Orchid (Vietnam & Cambodia)
5 itineraries • 4 itineraries in China ranging from 11 to 18 days, departing March – October • 15-day Timeless Wonders of Vietnam, Cambodia & the Mekong, departing January – March and July – December
Stays in five-star luxury hotels, including • The Ritz-Carlton, Beijing
• Waldorf Astoria Shanghai on the Bund, Shanghai
• Park Hyatt Saigon, Ho Chi Minh City
Exclusive VIP benefits, including • Dining in the VIP Restaurant with complimentary wine, beer, and soft drinks during dinner (China)
• Welcome drinks, fruit platter, and flowers (Vietnam & Cambodia)
Cultural enrichment excursions • Kung Fu show, Shanghai Acrobats, Tang Dynasty show (China)
• Apsara dance show with dinner (Cambodia)
• Thang Long water puppet show (Vietnam)
Cruise/Tour
tunning all-suite ship S • NEW in 2016: Ganges Voyager II 1 itinerary • 13-day India’s Golden Triangle & the Sacred Ganges cruise/tour from Delhi to Kolkata, departing January – March and September – December pulent five-star resort hotels O • The Oberoi in New Delhi, Agra, and Jaipur ood to know G • The 56-passenger Ganges Voyager II is the most luxurious ship serving the Ganges River
Four UNESCO World Heritage Sites • Humayun’s Tomb, Delhi
• Taj Mahal and Agra Fort, Agra
• Jantar Mantar, Jaipur
Who will enjoy this cruise • Adventurous travelers
• Experienced river cruisers
• Students of history and spiritual seekers
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Uniworld’s fleet Uniworld is the only river cruise line to offer an authentic boutique experience. In Europe, old-world luxury meets modern convenience, with exquisite furnishings designed and decorated by our award-winning sister company, Red Carnation Hotels. Each ship is uniquely appointed and includes all the comforts needed for a memorable trip.
NEW for 2015
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NEW for 2014
S.S. Maria Theresa
S.S. Catherine
– EUROPE –
– EUROPE –
S.S. Antoinette – EUROPE –
Guests: 150 | Staff: 57 Royal Suite: 1 (410 sq ft) | Suites: 10 (305 sq ft) Categories 1–3 Staterooms: 54 (194 sq ft) Categories 4–5 Staterooms: 10 (162 sq ft)
Guests: 159 | Staff: 57 Royal Suite: 1 (410 sq ft) | Suites: 5 (305 sq ft) Categories 1–3 Staterooms: 61 (194 sq ft) Categories 4–5 Staterooms: 12 (162 sq ft) Category 5 Single Stateroom: 1 (120 sq ft)
Guests: 154 | Staff: 57 Royal Suite: 1 (391 sq ft) | Suites: 8 (294 sq ft) Categories 1–3 Staterooms: 53 (196 sq ft) Categories 4–5 Staterooms: 15 (163 sq ft)
River Beatrice
River Queen
River Royale
– EUROPE –
– EUROPE –
– EUROPE –
Guests: 156 | Staff: 53 Owner’s Suite: 1 (300 sq ft) Suites: 14 (225 sq ft) Category 1 Staterooms: 17 (150 sq ft) Categories 2–5 Staterooms: 46 (150 sq ft)
Guests: 128 | Staff: 41 Suites: 4 (215 sq ft) Categories 1–5 Staterooms: 60 (151 sq ft)
Guests: 130 | Staff: 41 Suite: 1 (217 sq ft) Category 1 Staterooms: 26 (140 sq ft) Categories 2–3 Staterooms: 38 (151 sq ft)
River Countess
River Duchess
River Empress
– EUROPE –
– EUROPE –
– EUROPE –
Guests: 130 | Staff: 41 Suites: 4 (214 sq ft) Categories 1–5 Staterooms: 61 (151 sq ft)
Guests: 130 | Staff: 41 Suites: 4 (214 sq ft) Categories 1–5 Staterooms: 61 (151 sq ft)
Guests: 130 | Staff: 41 Suites: 4 (214 sq ft) Categories 1–5 Staterooms: 61 (151 sq ft)
Uniworld’s ships in China were designed by an international firm specializing in luxurious marine architecture. Our ship in Vietnam and Cambodia is handcrafted in charming French Colonial style, and our new all-suite ship in India, carrying no more than 56 guests, provides the perfect vantage point to view the sacred Ganges’ captivating scenery.
River Princess
River Ambassador
– EUROPE –
– EUROPE –
River Baroness – EUROPE –
Guests: 130 | Staff: 41 Suites: 4 (214 sq ft) Categories 1–5 Staterooms: 61 (151 sq ft)
Guests: 116 | Staff: 41 Suites: 4 (256 sq ft) Categories 1–3 Staterooms: 54 (128 sq ft)
Guests: 116 | Staff: 41 Suites: 4 (256 sq ft) Categories 1–3 Staterooms: 54 (128 sq ft)
Queen Isabel
River Victoria
River Tosca
– EUROPE –
– RUSSIA –
– EGYPT –
Guests: 118 | Staff: 33 Suites: 2 (323 sq ft) Junior Suites: 18 (215 sq ft) Categories 1–3 Staterooms: 39 (161 sq ft)
Guests: 202 | Staff: 110 | Pres Suites: 2 (409 sq ft) Jr Suites: 2 (334 sq ft) | Dlx Suites: 6 (269 sq ft) Categories 1–3 Staterooms: 62 (210 sq ft) Categories 4–5 Staterooms: 26 (135 sq ft) Category 6 Staterooms: 3 (161 sq ft)
Guests: 82 | Staff: 60 Presidential Suites: 2 (651 sq ft) Suites: 39 (325 sq ft)
NEW for 2016
Century Legend & Century Paragon
River Orchid
– CHINA –
– VIETNAM & CAMBODIA –
– INDIA –
Guests: 398 | Staff: 150 Presidential Suites: 2 (1,140 sq ft) Uniworld Signature Suites: 34 (301 sq ft)
Guests: 58 | Staff: 28 Suites: 2 (232 sq ft) Staterooms: 27 (168 sq ft)
Guests: 56 | Staff: 36 Maharaja Suite: 1 (400 sq ft) Heritage & Viceroy Suites: 4 (280 – 360 sq ft) Colonial & Signature Suites: 23 (261 sq ft)
Ganges Voyager II
UNIWORLD | 6
Uniworld’s Hallmarks of Distinction Uniworld’s six “Hallmarks of Distinction” set us apart from the competition and showcase our dedication to delivering the highest standards of excellence in luxury river cruising in Europe.
EXPERTISE
Mrs. Beatrice Tollman with Uniworld Pastry Chef, Delio Vargas
CHOICE
As a family-owned boutique river cruise line, Uniworld handles all
Uniworld offers more European itineraries than any other river cruise
aspects of our onboard operations—nautical, hospitality, and
line, and more options for guests. Our innovative onshore programs
culinary—so nothing is ever left to chance.
include “Choice Is Yours,” “Go Active,” and “Gentle Walking” options.
SERVICE
TRULY ALL-INCLUSIVE
“No request too large, no detail too small” are the words to live by
Uniworld’s European boutique river cruises are value-packed with
for all Uniworld staff, who go above and beyond to create an
everything included so our guests have every comfort and
extraordinary experience for our guests.
convenience of home.
Truly All-Inclusive
Luxury Boutique River Cruises in Europe INCLUDE
All gratuities onboard and onshore All scheduled airport transfers
LUXURIOUS SHIPS, UNIQUELY DESIGNED Uniworld’s one-of-a-kind, exquisitely appointed ships are each a work of art, with original paintings and fine antiques.
nlimited beverages onboard, including distinctive wines, U craft and regional beers, spirits, cocktails, soft drinks, juices, a selection of coffees and teas, and mineral water ll meals onboard prepared using the finest and freshest A ingredients sourced from farmers’ markets and other local suppliers to guarantee meals burst with flavor A variety of onboard dining options and special culinary experiences for the most discerning of palates hore excursions hosted by English-speaking local experts, S with options to personalize Internet and Wi-Fi access onboard All entertainment and cultural enrichment programs onboard Well-equipped fitness center with exercise classes
CULINARY Uniworld has crafted a culinary experience to please even the most discerning of palates. With every meal onboard, guests are treated to a rich selection of complimentary distinctive wines, craft and local beers, spirits, and soft drinks. 7
Use of bicycles and Nordic walking sticks for onshore enjoyment Note: Beverage and gratuities policies, along with ship amenities, vary in Russia.
Uniworld & Red Carnation Hotels Designed with the same elegant flair and operated with the same attentive passion, Uniworld ships reflect the benefit of our association with our sister company, Red Carnation Hotels—an award-winning group of luxury boutique hotels.
S Y N E R GY With the synergy Uniworld shares with Red Carnation Hotels—whose founders have over fifty years of rich experience owning and operating luxury boutique hotels—we have created the world’s only floating luxury boutique hotels.
UNIWORLD | 8
A place to dream
Lux
urious
Staterooms
& Suites
THE FINEST STATEROOMS AND SUITES ON THE RIVERS
WORLD-CLASS COMFORTS
Luxury has a feeling all its own, embodied in the sumptuous
Every stateroom has world-class comforts such as built-in closets,
surroundings and fine furnishings of Uniworld’s staterooms and
flatscreen-TV with an infotainment center (featuring music,
suites. All staterooms and suites on Uniworld’s ships are elegantly
movies, and satellite channels), and individual climate control.
appointed and uniquely decorated. THE “SUITE” LIFE HANDCRAFTED SAVOIR® BEDS
Guests in suites are treated to extra special amenities and services,
Every bed is handcrafted by Savoir® of England—bed makers to
including:
the world’s finest hotels—and draped in Egyptian cotton linens
• Complimentary laundry service
and European duvets, with a wide array of pillow options to ensure
• In-room breakfast and daily fruit plate
a restful night’s sleep.
• Nespresso coffee machine • Complimentary in-suite well-being treatment*
MARBLE-CLAD BATHROOMS Every convenience and luxury has been provided in our gleaming
The NEW S.S. Maria Theresa (2015), S.S. Catherine, S.S. Antoinette,
floor-to-ceiling marble bathrooms, from L’Occitane en Provence
and River Beatrice offer in-suite butler service as an additional
products to backlit magnifying mirrors, plush towels, cozy
courtesy. And for truly once-in-a-lifetime pampering, book
bathrobes, and slippers.
the Royal Suite on the S.S. Maria Theresa, S.S. Catherine, or S.S. Antoinette; or the Owner’s Suite on the River Beatrice.
FRENCH BALCONIES Many Uniworld staterooms and all suites feature French balconies, so guests can savor the panorama of ever-changing scenery from the comfort of their own private sanctuary.
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These expansive super-suites are the most lavish on the rivers. Note: Amenities on non-company-owned ships may vary. * 2015; excluding Portugal, Russia, India, China, and Vietnam & Cambodia.
The art of fine dining
elicious A d
Culinary
Journey
Variety is the spice of life
Dining Experiences
Uniworld’s onboard menus change every day and reflect the
In addition to award-winning cruises, Uniworld offers a variety
appropriate season and region of the itinerary. Our ingredients
of experiences for your clients’ dining pleasure:
are sustainably produced and locally sourced, so meals are fresh and bursting with flavor. No wonder Uniworld was voted “2014 Top Culinary Cruise Line” by readers of Saveur. • Local, regional, and seasonal specialties with a gourmet flare:
• Early-riser breakfast • Al fresco dining in the Sky Lounge or on the Sun Deck, weather permitting • “All-Day” Bistro Menu for snacking
We feature authentic cuisine cooked to order. For example,
• C aptain’s Welcome and Farewell Receptions
guests indulge in prosciutto di Parma pizza in Italy, fresh oysters
• Welcome and Farewell Gala Dinners
in France, and wienerschnitzel in Austria. • Signature Dishes: Wholesome comfort food is designed to
Unlimited Beverages onboard
soothe the soul and warm the heart. Mrs. Beatrice Tollman
Guests on European cruises enjoy unlimited beverages onboard.
regularly shares her culinary passion with our Global Master Chef.
All craft and local beers, spirits, and distinctive wines are carefully
These Signature Dishes, including Bea’s Chicken Soup and her
selected by acclaimed sommeliers at our sister company, Red
delicious cheesecake, are perennial favorites with guests.
Carnation Hotels. A selection of soft drinks, juices, specialty
•T raveling Lite: For guests who prefer a meal that is rich in flavor but not in calories, our Traveling Lite menu offers a host of healthful and vegetarian options.
coffees, fine teas, and mineral water are always available, too. Note: Inclusions of wine, beer, and soft drinks may vary on non-company-owned ships in Russia, India, China, and Vietnam & Cambodia.
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Exclusive excursions—for Uniworld guests only From a private cocktail party with a real-life princess to after-hours access to top historic sites, Uniworld guests are treated to once-in-a-lifetime exclusive experiences offered by no other river cruise line in Europe.
Wachau Valley Hike Sauternes Wine Tasting “Do as the Locals Do”
AUSTRIA
New Year’s Eve Gala Dinner & Dance
Wachau Valley vineyard hike and wine tasting
Available on “Grand Christmas & New Year’s Cruise”
Available on “Danube Discovery & Prague” and “European Jewels”
Guests can celebrate the New Year in a glorious Viennese palace,
This “Go Active” hike in Weissenkirchen explores local vineyards
where they will delight in a festive dinner and a private concert
with an expert naturalist. Guests enjoy views of the Wachau River
with the chance to dance to famous Strauss waltzes.
Valley and tastings of local wines.
FRANCE
“Taste of Christmas” walking tour
Cadillac, châteaux, and vineyards of Sauternes
Available on “Danube Holiday Markets,” “European Holiday
Available on “Bordeaux, Vineyards & Châteaux,” “A Portrait of
Markets,” and “Grand Christmas & New Year’s Cruise”
Majestic France,” and “Ultimate France”
Travelers can see Vienna decked out in dazzling holiday finery on
Artisanal lunch and Sauternes wine tasting at Château d’Arche,
this guided amble along elegant Graben Street and Kohlmarkt’s
a 100-acre vineyard with a 17th-century French manor house.
chic shops. Cocktail reception at Artstetten Castle
HUNGARY
with Princess Anita von Hohenberg
“Do as the Locals Do” Budapest walking tour
Available on “Enchanting Christmas & New Year’s Cruise” and
Available on “Enchanting Danube,” “Delightful Danube & Prague,”
“Grand Christmas & New Year’s Cruise”
“Eastern Europe Explorer,” “Imperial Capitals of Europe,” and
Guests will raise a glass with Austrian nobility at a 13th-century
“European Jewels”
castle owned by a princess descended from the Habsburgs.
Highlights include the Central Market Hall, a pastry-making demonstration and tasting, and Karoly Garden.
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Below is a sampling of exclusive excursions available on select itineraries. Visit uniworld.com (USA) or uniworldcruises.ca (CANADA) for more information.
Vinegar Tasting Riesling Wine Tasting Pasta Workshop
GERMANY
ITALY
Doktorenhof vinegar estate visit and tasting
Bologna excursion and pasta-making workshop
Available on “Castles along the Rhine”
Available on “Splendors of Northern Italy, Venice, Florence &
Guests can discover the complex, elegant aperitifs made with
Rome” and “Venice & the Gems of Northern Italy”
ultra high-end vinegars at this unique estate’s atmospheric tasting
Full-day tour of Bologna, famed for its cuisine. Guests enjoy a
room in Speyer.
delicious lunch and learn to make pasta at a legendary food hall.
Nierstein vineyard tractor ride with Riesling wine tasting
Special evening opening of St. Mark’s Basilica
and naturalist-led vineyard hike
Available on “Splendors of Northern Italy, Venice, Florence &
Available on “Rhine Discovery & Prague”
Rome” and “Venice & the Gems of Northern Italy”
A scenic ride with a local vintner, tastings of Riesling wines with
Rare opportunity to experience a special after-hours lighting
bread and sausage, and a hike back with an expert naturalist.
ceremony at St. Mark’s, without the massive daytime crowds.
CROATIA
PORTUGAL
Full-day tour of Vukovar and Osijek, with school visit and
Dinner with flamenco show in Madrid
home-hosted lunch
Available on “Jewels of Spain, Portugal & the Douro River”
Available on “Imperial Capitals of Europe,” “Grand European River
Travelers will get a taste of the vibrant nightlife in Madrid—
Voyage,” and “Eastern Europe Explorer”
Spain’s capital and largest city—as they enjoy a spectacular
This up-close look at Croatia includes insights into Croatian-style
dinner and flamenco show at one of the city’s finest venues.
food preservation, a tour of Osijek’s historic quarter, and lunch in the home of friendly villagers.
UNIWORLD | 12
Tailor-made travel in Europe Customizable shore excursions are just another luxury that comes standard with Uniworld. Your clients can personalize their voyage with our innovative “Choice Is Yours,” “Go Active,” “Do as the Locals Do,” “Village Day,” and “Gentle Walking” programs.
Freedom of CHOICE AND FLEXIBILITY
GET READY TO “GO ACTIVE”
Uniworld’s included excursions are a wonderful way to introduce
In select locations, guests can join our guided “Go Active” hiking
your clients to Europe’s most memorable attractions. If they’ve
and biking excursions. Those who wish to explore on their own
already seen these essential sites, our “Choice Is Yours” options
are welcome to use our complimentary bicycles and Nordic
provide enticing and complimentary alternatives. From Vienna to
walking sticks, weather permitting. Our well-equipped fitness
Amsterdam, and Paris to Avignon, guests will be treated to
center, private training lessons, and yoga classes are also available
options to personalize their experience more.
for travelers who prefer to stay onboard.
TAKE IT EASY
Authentic and immersive experiences
Life moves at a slower pace along the rivers. We took that
For a deeper understanding of the heart and soul of a region,
lifestyle to heart when we created our guided “Gentle Walking”
Uniworld created two exclusive guided programs. “Do as the
excursions, which are ideal for guests who prefer to explore at a
Locals Do” allows guests to walk in the shoes of local citizens
more relaxed pace or have more time to linger or shop. If they
and taste regional food. “Village Day” provides an up-close look
wish to relax onboard, our Serenity River Spa™ offers guests
at rural life, with visits to local homes and artisan workshops.
wonderful treatments.
Savor the flavors On every Uniworld cruise, guests are treated to a variety of epicurean delights that showcase regional flavors. Highlights include: tasting Germany’s legendary Riesling at Castle Vollrads, savoring saffron-infused truffles made by the only saffron grower in Austria, and enjoying a traditional country dinner and Moscatel wine tasting at a century-old family-owned winery in Portugal.
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More to explore in Europe & Russia Get even more value out of your clients’ international airfare with one of Uniworld’s pre- or post-cruise optional land extensions in Europe and Russia. Guests stay at superior first-class hotels conveniently located near major sights, and also enjoy the expert assistance of a local Uniworld host, special excursions, and transfers to or from their Uniworld ship.
Exciting optional destinations include: Irresistible Aix-en-provence
The Golden Age of Amsterdam
Old-world Basel and Lucerne
Aix’s Mediterranean climate soothes the
Glide along the waterways of the
Basel offers stunning glimpses of the past
senses while its many cultural offerings
magnificent “Venice of the North,” and
in a thoroughly modern metropolis, while
nourish the mind.
see the Dutch Golden Age come to life.
Lucerne provides a picturesque retreat.
Romantic Budapest
Paris, the “City of Light”
Dynamic Porto
Enchanting Budapest offers visitors a
This beautiful and romantic city along the
The historic city center of Porto, Portugal—
vibrant mix of east and west, medieval
Seine continues to capture the hearts and
the birthplace of Port wine—is a UNESCO
and modern.
stir the imaginations of lovers and artists.
World Heritage Site.
Bohemian Prague
Elegant Vienna
Fascinating Estonia, Latvia
Beauty and drama abound in the Czech
The former home of the Habsburgs, Vienna
& Lithuania
Republic’s “City of One Hundred Spires,”
is famous for its world-renowned music,
Experience the flavors of the Baltic capitals,
with its cobblestone streets, lively cafés,
art, and architecture.
with their captivating blend of history and
and old-world ambiance.
vibrant optimism.
UNIWORLD | 14
Exotic Destinations: India, China, and Vietnam & Cambodia Your clients can experience exotic Asia in style and luxury, including India—the NEWEST addition to our cruise and tour collection—China, and Vietnam and Cambodia.
A World of
Inclusions
FIVE-STAR LUXURY HOTELS Uniworld has selected the finest hotels throughout Asia, known for their impeccable style, service, location, and fine amenities. • I ndia: The Oberoi, New Delhi, Agra, and Jaipur • China: The Ritz-Carlton, Beijing; Waldorf Astoria Shanghai; and Shangri-La properties • Vietnam & Cambodia: Park Hyatt Saigon; InterContinental Hanoi Westlake; and Victoria Angkor Resort & Spa, Siem Reap ELEGANTLY APPOINTED RIVER CRUISE SHIPS Each ship in Asia is designed to create an authentic experience reflective of the destinations visited. • India: Ganges Voyager II – This new ultra-luxurious, all-suite ship has a maximum capacity of 56 guests and features breathtaking suites with all the amenities of a five-star luxury hotel. • China: Century Legend and Century Paragon – Guests can enjoy Signature Suites with private balconies, elegant public areas that include a six-story atrium and lap pool, and exclusive VIP benefits that provide additional comforts.
▲ Clockwise
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• Vietnam and Cambodia: River Orchid – The intimate atmosphere, comfortable staterooms, and tasteful public areas provide a genuine cruising experience along the Mekong River. Complimentary wine, local beer, spirits, soft drinks, and coffee and tea are available throughout the cruise. DELICIOUS, ELEGANTLY PREPARED CUISINE Guests can discover new cuisines and traditional favorites with a variety of menu options that offer something for everyone. Special-themed meals include a Peking duck dinner in Beijing, and an Apsara dance with dinner in Cambodia. EXPERT-LED EXCURSIONS Small group excursions allow your clients to delve into Asia’s fascinating history and traditions under the guidance of Uniworld’s experienced Cruise/Tour Managers and insightful English-speaking experts. TRANSPORTATION, FLIGHTS, AND TRANSFERS Take comfort knowing that your clients’ transportation needs are covered throughout their entire journey, including intra-Asia flights, hands-free luggage service, and airport transfers.
from top-left: Ritz-Carlton, Beijing; River Orchid buffet; Local Guide; Ganges Voyager II Viceroy Suite (artist’s rendering)
From the bustling streets of Kolkata to the hushed hutongs of Beijing, and from the peaks of Tibet to the dynamic energy of Vietnam and Cambodia’s capital cities, your clients will experience Asia as a feast for the senses.
India, China, and Vietnam & Cambodia
Highlights
INDIA HIGHLIGHTS – NEW for 2016 Uniworld’s new “India’s Golden Triangle & the Sacred Ganges” presents a broad spectrum of enticing travel experiences. Your clients will enjoy fully hosted excursions in Delhi, India’s capital and third largest city; the Taj Mahal in Agra, one of the New Seven Wonders of the World; the bazaars, fortresses, and palaces of Rajasthan’s Pink City of Jaipur; Mother Teresa’s tomb and former home in Kolkata; an enormous Vedic temple in Mayapur; gardentombs and mosques, as well as colonial-era buildings and monuments.
CHINA HIGHLIGHTS Iconic and UNESCO-designated sites are plentiful in China, including: The Great Wall; Beijing’s 180-acre Forbidden City and the Temple of Heaven; Xi’an’s Terra Cotta Warriors and Horses; Tibet’s Jokhang Temple and Potala Palace; Guilin’s karst landscapes; and Suzhou’s Humble Administrator’s Garden.
Guests will also visit four UNESCO World Heritage Sites throughout the course of their journey—Delhi’s Humayun’s Tomb, Agra’s Taj Mahal and Agra Fort, and Jaipur’s Jantar Mantar.
VIETNAM & CAMBODIA HIGHLIGHTS Uniworld’s “Timeless Wonders of Vietnam, Cambodia & the Mekong” provides guests with an opportunity to discover two cultures joined by one life-giving river. From Vietnam’s everchanging cities of Hanoi and Ho Chi Minh City to Cambodia’s UNESCO-designated Angkor Wat temple complex, every traveler will discover these countries’ timeless wonders.
While sailing the sacred Ganges, guests will be treated to villages inaccessible by road, as well as surprising encounters with a variety of wildlife, including freshwater dolphins, parrots, and many other colorful species.
The legendary Yangtze provides the perfect backdrop for an exhilarating cruise through the Three Gorges, with rushing waters and vertical cliffs perpetually enveloped in mist and clouds.
Sailing the mighty Mekong, guests will be treated to authentic experiences: a water blessing by local monks, visits to floating villages, and a cyclo ride through Phnom Penh. And as the sun sets, guests will fall into the peaceful rhythm of life along the river.
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From solo travelers to families Do your clients wish to travel solo, or dream of seeing the world with the special young people in their lives? Whatever their preferences, Uniworld provides incredible travel memories they’ll cherish forever.
Uniworld’s Multigenerational Family-Friendly Program Uniworld’s enriching family-friendly river cruises are conveniently scheduled during summer vacations and the winter holiday season. Plus, your clients can SAVE 50% off the cruise fare for young travelers between the ages of 4 and 18 years old. Our all-inclusive, award-winning multigenerational cruises in Europe include all meals—including kid-friendly options—onboard entertainment, complimentary use of bicycles and Nordic walking sticks, and all scheduled airport transfers. Custom-designed family activities include: • A fun cooking class onboard with the pastry chef • A special ship tour with the Captain or Hotel Manager • Exciting family-friendly shore excursions specially designed for each itinerary
Freedom and flexibility for solo travelers
Uniworld’s FAMILY-FRIENDLY 2015 ITINERARIES AND DATES
Uniworld understands that solo travelers are seeking both freedom and flexibility in travel. Therefore, we have reduced or waived our single supplement on select European itineraries and dates—which means they can enjoy their own private, luxurious stateroom at no extra cost. For your clients who wish to travel on their own, a few of these itineraries include: • Enchanting Danube Budapest to Passau | 8 Days • Bordeaux, Vineyards & Châteaux Bordeaux to Bordeaux | 8 Days • Venice & the Gems of Northern Italy Venice to Venice | 8 Days • Portugal, Spain & the Douro River Valley Porto to Porto | 8 Days (cruise only) • Classic Christmas Markets Nuremberg to Frankfurt | 8 Days • European Holiday Markets Nuremberg to Vienna | 8 Days For more information on eligible itineraries and dates, visit: uniworld.com/solo-travelers (USA) uniworldcruises.ca/solo-travelers (CANADA)
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ITINERARY DATE Paris & Normandy
Paris to Paris | 8 Days Castles along the Rhine
Basel to Amsterdam | 8 Days
July 5, August 2 July 8, July 15
Classic Christmas Markets
Frankfurt to Nuremberg | 8 Days December 13 Note: For every accompanying adult, one child between the ages of 4 and 18 qualifies for the 50% savings. Visit uniworld.com/family-programs (USA) or uniworldcruises.ca/family-programs (CANADA).
Group Travel with Uniworld Hundreds of different groups cruise with Uniworld each year, including college alumni, wine clubs, garden societies, and more. A minimum of 10 guests traveling together at the same time qualify as a group, and our dedicated Group Department will gladly assist you with your booking.
GROUP DISCOUNTS Group discounts are combinable with Past Guest Savings and other Uniworld promotions. SAVE $100 per person on 8 to 11-day European cruises SAVE $100 per person on 11 to 18-day China and Vietnam & Cambodia cruises/tours SAVE $150 per person on a 13-day Russia cruise SAVE $150 per person on 13 to 14-day European cruises SAVE $200 per person on 15 to 18-day European cruises SAVE $200 per person on a 13-day India cruise/tour SAVE $300 per person on a 19-day or longer European cruise GROUP AMENITIES* For European itineraries, groups receive a one-hour cocktail party with hot and cold canapés (minimum of 20 guests) or a shipboard credit for each guest (minimum of 10 guests). 50 per person shipboard credit on 8 to 11-day cruises (also $ available in India and China, cruise portion only) $75 per person shipboard credit on 13 to 14-day cruises $100 per person shipboard credit on 15 to 18-day cruises $150 per person shipboard credit on a 19-day or longer cruise *Not applicable to Russia or Vietnam & Cambodia itineraries.
TOUR CONDUCTOR BERTHS A group of nine full-fare guests on most European itineraries and our Russia itinerary receives a complimentary tour conductor berth, while a group of 15 full-fare guests receives a complimentary tour conductor berth on the following itineraries: Rhine Discovery & Prague Danube Discovery & Prague Imperial Capitals of Europe Splendors of Northern Italy, Venice, Florence & Rome Portugal, Spain & the Douro River Valley Delightful Danube & Prague Eastern Europe Explorer Jewels of Spain, Portugal & the Douro River India’s Golden Triangle & the Sacred Ganges Any China or Vietnam & Cambodia itinerary
Contact Uniworld’s Group Department at 800-425-0043 Monday to Friday 6:00 am – 5:30 pm (PST) Saturday 6:30 am – 3:00 pm (PST) Submit a group proposal by logging-in to uniworld.com/agency/groups (USA) uniworldcruises.ca/agency/groups (CANADA)
UNIWORLD | 18
Benefits for Past Guests When your clients book again with Uniworld, or with one of our select sister companies in The Travel Corporation family of brands, they’ll be recognized with exclusive rewards and Past Guest savings.
All Uniworld guests automatically become respected members of Uniworld’s River Heritage Club, entitled to extra savings and benefits. The Travel Corporation Whether your clients are traveling as part of a family, couple, group, or solo, The Travel Corporation offers something for
1/ 3 of Uniworld’s Guests are Repeat Passengers
everyone. Our multiple award-winning portfolio ranges from luxury hotels and boutique river cruises to independent vacation package companies and a variety of guided travel experiences. Our philosophy is very simple: create enriching travel experiences for our guests by combining an unbeatable mix of exceptional service and incomparable quality at a great value. Operating in 60 countries, we are a worldwide expert in
Enhanced and exclusive savings on ALL programs
travel. And as a fourth-generation family-owned business, we
(combinable with ALL promotional offers):
work hard to consistently provide outstanding service, experience, and value, no matter which of our companies you
7 to 12-night cruises = Save $150 per person
choose for your clients.
13 nights and longer = Save $250 per person Exclusive River Heritage Club cocktail party
Visit TheTravelCorporation.com/your-loyalty for more
hosted onboard by the Captain*
information.
One (1) category stateroom upgrade, if space is available (excluding suites), which is reviewed by Uniworld’s corporate headquarters 45 days prior to departure*† Complimentary fruit platter in your stateroom upon arrival* Complimentary onboard laundry service (once per week)* For more information on Past Guest benefits, please visit: uniworld.com/river-heritage-club (USA) uniworldcruises.ca/river-heritage-club (CANADA) * Available on ships operating in Europe. † This benefit is also applicable on cruises in Russia.
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The many advantages of working with Uniworld River cruising has proven to be a strong and growing market. This is why Uniworld provides helpful marketing tools and resources that make it easier for you to book Uniworld and maximize your earning potential. Below are some benefits of working with Uniworld.
Global Sales Meeting in Bordeaux, France
SALES EXPERTISE
Co-Branded Website
Uniworld’s highly trained and experienced National Sales team is
Give your clients all the content and imagery of Uniworld’s
on hand to provide you with knowledgeable insights and expert
consumer website, but with a customized URL featuring your
guidance to help grow your business.
agency logo or headshot, contact information, agency name, social media links, and more.
COMPETITIVE COMMISSIONS Uniworld offers very competitive commission levels and overrides
Travel Agent Online Booking Engine
for top producing agents, agencies, and consortia.
Make real-time bookings on Uniworld’s River Currents online booking engine, a convenience available solely to Travel Agents.
GROUP SALES Uniworld’s Group Department is dedicated to helping you grow
River Cruise Specialist Program
your group business, with generous group incentives and an array
Take advantage of the program’s many benefits, including a
of helpful marketing resources and tools.
chance to earn a complimentary cruise for you and a guest.
ONLINE TOOLKIT
RiverTalk™ Webinar Series
Ready-made brochures, DVDs, email blasts, and an extensive
Stay up-to-date on new itineraries, ships, and more with webinars
image library are at your fingertips. Plus, the convenient Smart
presented exclusively to Travel Agents.
Suite toolkit allows you to create and print customized marketing materials with your own computer, or have them printed on your
E-Partner and Customer Relations Programs
behalf and delivered.
Stay top-of-mind with your clients before and after their cruise with Uniworld’s automatic, co-branded emails. “Thank you for
Cooperative Marketing
booking,” “Know before you go,” and “Welcome home” messages
Your local Uniworld Sales Manager is a wonderful information
include valuable information and your agency contact details. Plus,
resource and sounding board for creative and effective co-op ideas.
we’ll email you when your clients complete our post-cruise survey or request a new brochure.
SPECIAL AGENT RATES & FAMILIARIZATION TRIPS Come onboard for a first-hand experience of Uniworld’s awardwinning boutique river cruise collection.
Log-in to Uniworld’s Travel Professional Center to access helpful tools and resources: uniworld.com/agency (USA) or uniworldcruises.ca/agency (CANADA)
UNIWORLD | 20
Frequently Asked Questions BOOKING & PROGRAMS
When is the best time to book a Uniworld cruise? It is always best to plan early, as Uniworld guests tend to book at least six months in advance. Plus, Uniworld always rewards your clients for booking early with significant Early-Booking Savings options and other valuable offers. Visit uniworld.com/savings (USA) or uniworldcruises.ca/savings (CANADA) for more information.
Which direction of the cruise should I book? It does not matter which direction your clients choose, as both contain the same included features. Timings of activities may vary somewhat due to cruising times up- or downstream, but guests otherwise have identical travel experiences. The direction of the journey is usually just a matter of preference; for example, your
Are there wellness or fitness facilities onboard?
clients might want to start in the east and cruise their way west,
Uniworld is proud to offer well-equipped fitness centers on all
or vice versa.
ships in Europe, India, and China. Exercise classes are available
Are there group travel benefits with Uniworld?
onboard in Europe, and your clients can try a folk dancing or
Hundreds of different groups cruise with Uniworld each year,
tai chi lesson onboard ships in China. Complimentary bicycles
including college alumni, wine clubs, garden societies, music
and Nordic walking sticks are also available to guests in Europe
and art lovers, and many more. Book your group with Uniworld
who wish to explore a bit on their own.
to receive tour conductor berths, group savings, and group
Which Uniworld ships have elevators?
amenities. For more information, please refer to page 18. You
All European ships (with the exceptions of River Ambassador
can also login to uniworld.com/agency/groups (USA) or
and River Baroness), as well as our ships in China, have an elevator
uniworldcruises.ca/agency/groups (CANADA) to submit a Group
onboard.
Travel Proposal, or call Uniworld’s dedicated Group Department
Do you recommend river cruising for guests with physical disabilities or mobility issues?
at 800-425-0043.
Most Uniworld ships have an elevator and we offer our “Gentle Walking” program for those who wish to explore at a more leisurely pace onshore. However, please note Uniworld ships are not wheelchair accessible and travelers with mobility issues may find cobblestone streets, narrow/uneven walkways, steps, or longer excursions onshore to be rather challenging. SHORE PROGRAMS
Are any pre- or post-cruise extensions available? Uniworld offers value-packed pre- or post-cruise optional land extensions in Europe, Russia, India, China, and Vietnam & Cambodia to help maximize your clients’ international airfare and vacation time. Extensions range from three to five days and ONBOARD THE SHIPS
feature first-class hotels conveniently located near major cultural sites or places of interest, an English-speaking local expert to make
What is the dress code?
your client’s stay as pleasant as possible, plus special excursions,
It is a common misconception that river cruising requires formal
many meals, and transfers to or from their Uniworld ship. Please
attire. Uniworld encourages country club casual or business casual
refer to page 14 for more information on extensions in Europe
attire onboard, and comfortable/weather-appropriate clothing on
and Russia, and visit uniworld.com (USA) or uniworldcruises.ca
excursions. Business formal or cocktail attire is welcome at the
(CANADA) for details on extensions in India, China, and Vietnam
Welcome and Farewell Receptions and Dinners, but is not at all
& Cambodia.
mandatory.
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