What our community has told us

We regularly ask our community what is important to them through our community satisfaction survey. We have also specifically investigated how they want us to communicate with them and how they wish to share their thoughts with us.

We also know through the conversations we have with our community they expect we:

• will keep them informed in a timely manner • are transparent in our decision making • provide opportunities for two-way communication • provide opportunities for them to participate in decision making in a meaningful way • make decisions informed by community feedback • inform and involve them in ways that are accessible to all • keep them informed by using the channels and spaces they use

*Community Satisfaction Survey results

Consultation outcomes – what the community told us

To support the development of this strategy, we undertook a number of surveys and activities to gain feedback from the community on how they want to hear from us and how they want to share their thoughts with us.

This included randomised phone surveys, surveys of attendees at our Community Conversations sessions and online and hard copy surveys available for the general community. We also conducted 12 pop-ups across the region.