www.libyainternationalacademy.com LIBYA INTERNATIONAL ACADEMY TRAINING AND DEVELOPMENT PATHWAY
OUTLINE PROPOSAL FOR The Libya Airport Authority FOR THE ATTENTION OF Head of the Office of Human Resources
INTRODUCTION ALL CERTIFICATION FROM THE UK
The Libya Airport Authority at their place of work, at an Following initial discussions, we are happy to provide this document which will enable The Libya Airport Authority to fully understand the Quantity, Quality and Cost of what the LIA is able to deliver for your Organisation. This will enable The Libya Airport Authority to make an informed decision about contracting with the LIA for the provision of Training & Development services.
This document: • Illustrates the steps for enhancing the Human Capacity of the The Libya Airport Authority • Describes the Methodology which LIA will apply • The Libya Airport Authority • Outlines the Project Process which LIA utilise to deliver the best results for the The Libya Airport Authority • Provides information on the Cost of the Project
Road Map for Partnership Based on the above information and the goodwill generated in the relationship between the The Libya Airport Authority and The Libya International Academy we propose that the following is the ideal route to take in order to deliver the best possible outcome for the Training & Development needs of the The Libya Airport Authority::
• Memorandum of Understanding • Joint workshop • Resource Planning • Contract Agreement • Project Start We invite the The Libya Airport Authority to study this outline proposal in detail, and welcome any and all feedback to develop the working relationship towards a contractual arrangement.
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STEPS FOR BUILDING HUMAN CAPACITY
The Libya Airport Authority a clear and high quality Training
Pathway based on our 4 Key “Pillars of Success”.
The diagram below illustrates how the 4 Pillars cover Key basic skills and a high technology easy to use infrastructure for assessing, learning, participation, monitoring, evaluating, managing and communicating throughout the whole of The Libya Airport Authority organisation. These 4 pillars are all included in the standard fee per employee which we charge.
ASSESSMENT
BASIC & EASY Assessment processes
Appropriate Courses
INHOUSE TRAINING CENTRE FOR ALL STAFF
BLENDED LEARNING
ONLINE ACADEMY INHOUSE TRAINING CENTRE FOR ALL STAFF FOR ALL STAFF
WATCH, LEARN & GROW
Centre managed by Manager/Tutor and Assistant
The platform will provide various lectures/courses/ discussions and the regions
Basic Courses Include; English Language Computer Skills
This interactive Online Academy is a modern solution for Learning Management,
world “Doing what you love is the cornerstone Soft Skills (2 Modules) Subjects Include: Communication at Work Time Management
of having abundance in your life.” Successful Meetings & Minutes
UK BASED EXPERT ASSESSORS RECOMMENDATIONS
INTERNATIONAL BASED CERTIFICATE FOR EACH STUDENT
PILLAR 1
PILLAR 2
(Wayne Dyer)
PILLAR 3
Further Options can be added to the LIA Training and Development Pathway for the Libya Airport Authority. Tailored quotes will be provided to the Libya Airport Authority dependent upon the staff needs as identified by the Assessment Process and the strategic preferences of the Organisation leaders.
EVALUATION FOR ALL STAFF
MEASURE PROGRESS
PROFESSIONAL TRAINING FOR SPECIALIZED STAFF AND MANAGERS
ENHANCED ASSESSMENT PROCESS
SECTOR SPECIFIC TRAINING
AS REQUIRED OR REQUESTED
Continuing Review & Evaluation processes
Optional Diplomas include:
English Language for Aviation
Independent Benchmark
Secretarial Administration Marketing HR Accounting Procurement Information Communication Technologies (ICT)
Airport Security Training
Appropriate Managemen t support
Airport Services Training Optional Diplomas / Certificates in: English for Tourism
Leadership Development Including: Higher Level Assessment Process Leadership courses Project Management General Management for managers
Hospitality & Catering Skills
OPTIONS 1
OPTIONS 2
Event Management Marketing for Tourism
UK BASED EXPERT EVALUATORS
PILLAR 4
METHODOLOGY
After many years of experience our unique Methodology has been developed. Our comprehensive approach employees. Our total support for your training & development plan is provided, including the involvement of managers and students, customizing the online platform to your identity, assessing, reviewing and monitoring your employees’ training results.
There are 4 stages to our Methodology: 1. 2. 3. 4.
Assessment Delivery (in-house center) Online Academy platform for continuing Learning and informing Evaluation and continuing monitoring
1 Assessment The assessment process is important for the following reasons: The process of assessment separates those who need training from those who do not.
• It also ensures that appropriate group sizes are created to minimise time away from the workplace • • It ensures your budget is not wasted as people only attend the courses they need • Time is not wasted as the training can be tailored to the best needs of the learners •
LINKING LEVELS TO TYPE OF ASSESSMENT & EVALUATION LEVEL ONE LEVEL love is the cornerstone “Doing what you TWO
of having abundance in your life.” LEVEL THREE LEVEL FOUR
(Wayne Dyer)
1a/ Outline Process - Assessment Levels One & Two
Stage
Actions
Design
• Input of required skills and competencies against benchmark scores • Input of email addresses • Decisions made re ‘owners’ of the data and quantity of respondents • Input of questions
Process Operation
• Person emailed link to 360 document • They complete the document • Selected respondents complete their view of the person in question • All completed documents are send back to us
Analysis & Reporting
• Creation of a report showing • • Overall rating of skills • • Suggestions for other development required if appropriate
1b/ Assessment Levels Three & Four
However, more sophisticated assessment processes need to be created for the following groups: Level Three
• Functional Specialists eg – Marketing Managers, Finance Managers, Project Managers etc • Technical Specialists eg – Accountants, Surveyors, Lawyers, Doctors etc Level Four
• Directors of the Business The requirement for assessment at these levels is more complex than the outline process shown above and
METHODOLOGY Continued
2 Delivery One of the unique elements of the LIA proposition to The Libya Airport Authority is our intention to provide (at an inclusive cost per student) a purpose built eLearning suite at your premises. This will be Managed by a Facilitator and an Assistant from LIA Staff. Through this hi-tec facility your staff will receive state of the art, world class courses, which will enhance and improve the experience and results of the individual training & development schedule.
“Doing what you love is the cornerstone of having abundance in your life.� (Wayne Dyer)
3 Online Academy A further unique element of our Proposition is the provision of an online platform which cost many hundreds of thousands of Libyan Dinars to develop. their Desktops, Tablet and Smartphone in just a few clicks. This portal, which is dedicated to The Libya Airport Authority, enables Management and staff to continuously monitor progress and develop new skills from the database of videos and other content which is embedded there. Also, The Libya Airport Authority Online Academy is a communication tool for staff to network with each other and share educational and job occupation best practice.
METHODOLOGY Continued
4 Evaluation The evaluation process is important for the following reasons:
• It ensures that the learning from the training courses is being applied to the workplace • It ensures that managers support the learning carried out by their people • • • It creates an independent point to show the client they are getting the ‘returns’ required from the training
big image “Doing what you love is the cornerstone of having abundance in your life.” (Wayne Dyer)
4a/ Outline Process - Evaluation Levels One & Two
Stage
Actions
Design
• Revision of any changes of email addresses from the assessment process • Creation of materials
Process Operation
• Delegates repeat the original assessment • Managers also complete their section • Extra questions are compiled to show ‘how much’ learning has taken place • All completed documents are sent back to us
Analysis & Reporting
• Creation of a report showing: • • Those managers who support their people most and least • Areas of improvement for the training itself
4a/ Outline Process - Evaluation Levels Three & Four
Stage
Actions
Design
• Input of email addresses if not part of assessment process • Decisions agreed around ‘standard of proof’ required • Creation of materials
Process Operation
• Delegates complete a response sheet • Delegates complete an action planning document • Delegates nominate relevant people from whom to receive feedback • After 3 months, delegates and the people nominated for feedback are contacted and asked to submit evidence of learning • All completed documents are send back to us
Analysis & Reporting
• Creation of a report showing: • Overall scores, impacts and outline calculation of value – if required • Those managers who support their people most and least • Areas of improvement for the training itself
COURSES OFFERED
Overview The Courses proposed by the LIA are based on our professional experience, the Libyan Training & Development market needs, and the recommendation of the Libyan Labour Ministry.
Key Courses: • Basic English Language • Basic Computer Skills • Professional Development • Additional Courses: In addition to our eLearning Centre proposition, LIA can provide at any time tailored short
• Specialised English • Advanced English • IT skills • • • Administration • Secretarial • Leadership • Project Management • Marketing • Plus many more Personal and Management Skills options Sector Specific For The Libya Airport Authority: •“Doing English Language what for Aviation you love is the cornerstone • Airport Security Training having •of Airport Services Trainingabundance in your life.” (Wayne Dyer)
STUDENT CERTIFICATION IS ISSUED FROM THE UNITED KINGDOM
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ENGLISH LANGUAGE COURSE CONTENT The Libya International Academy has, in partnership with Leeds English Language School (LELS), developed a process and content which delivers a high quality teacher led course of Basic English for the employees of The Libya Airport Authority. This is exclusive in Libya.
The LIA Training and Development Pathway for English includes: • Pre course assessment • Basic level test • Mark basic level test • Advise on Grade and split of students • Weekly Student schedule over 16 weeks for 140 hours for Basic English • All materials and supplementary materials required • Oxford University Press: English File: Beginner course book (or equivalent) • Standardisation and Quality Control sheets for teachers • Continuous assessment schedule • Common European Framework (CEFR) reference and guidance for teachers • • Individual learning plan assignments PLUS For the staff of The Libya Airport Authority the following exclusive added value benefits are offered at the inclusive Pathway price:
• Online Courses- during and post study • Access to the Leeds English Online (LEO) Course • 120 hours of additional skills work during their study • 12 weeks of additional access to the course AFTER completion to continue to work on their skills QUALITY CONTROL Control to our English Language programmes. These measures make the LIA English language teaching amongst the very best available in Libya.
COURSES OFFERED Continued
BASIC COMPUTER SKILLS COURSE CONTENT includes an Arabic language version of the world leading programme :- “The International Computer languages, across 148 countries.
The 90 hour course includes the following: Module 1 - Concepts of ICT (fundamentals) Module 2 - Using the Computer and Managing Files (includes security for IT users) Module 3 - Word Processing (teaches techniques and skills for Word Processing using Microsoft Word) Module 4 - Spreadsheets (covers Excel and spreadsheets) Module 5 - Using Databases (introduces the database program, Access) Module 6 - Presentation (covers Microsoft PowerPoint presentation software) Module 7 - Web Browsing and Communication (looks at using email and the Internet) The staff of The Libya Airport Authority will have the use of their In-House fully equipped dedicated eLearning centre in order to gain full benefit from this top quality Computer Skills course. of their ability.
“Doing what you love is the cornerstone of having abundance in your life.” (Wayne Dyer)
International Computer Driving Licence Course Details: as well as some of the key concepts of Information and Communication Technology (ICT), such as those relating to networks and security. Module 2 This module requires candidates to demonstrate knowledge and competence in using the common functions of a personal computer and its operating system. Among other tasks, candidates will directories/folders. Module 3 This module enables candidates to demonstrate the ability to use a word processing application processing documents such as letters and other everyday documents. Candidates will be able to duplicate and move text within and between documents. They gain competence in using some of the featuresnassociated with word processing applications such as creating standard tables, using pictures and images within a document, and using mail merge tools. Module 4 This module enables candidates to understand the concept of spreadsheets and to demonstrate the ability to use a spreadsheet application. Candidates will understand and be able to accomplish tasks associated with developing, formatting, modifying and using a spreadsheet, in addition to using standard formulas and functions, and demonstrate competence in creating and formatting graphs or charts. Module 5 This module enables candidates to understand some of the main concepts of databases and demonstrate the ability to use a database application. This includes creating and modifying tables, queries, forms and reports, and preparing outputs ready for distribution, as well as learning to relate tables and to retrieve and manipulate information from a database by using query and sort tools. Module 6 This module enables candidates to demonstrate competence in using presentation tools on a computer. Candidates will be able to accomplish tasks such as creating, formatting, modifying and
terms associated with using the Internet, and to appreciate some of the security considerations. In the second section, Communication, candidates will learn to understand some of the concepts of electronic mail messages.
PROJECT PROCESS
1
Appoint dedicated In-house LIA Centre Manager and Assistant
2
Our process begins with consultative workshops with the key
3
Installation of e-Learning suite at client premises
4
Design of Assessment processes and delivery of Assessment reports to the client
5
Analysis of Assessment reports with LIA Facilitator and line management
6
Design study plan for all students
7
Dedicated Learning portal website and platform live
8
Ongoing diarisation and completion of development modules by Students
9
Monthly review meetings with LIA management and Client Training Managers for students progress and suggesting new tailor made study plans
Final assessment by the In-House Centre Manager at the end of each 10 study plan “Doingstudent what you love is the cornerstone
of having abundance in your life.� 11 (Wayne Dyer)
12
Final review & Evaluating meetings with LIA management and Client training Managers
PRICING
This outline Proposal to The Libya Airport Authority is based on a minimum of 100 staff all of a broadly similar employee banding (”The Students”). Our quote includes:
• The establishment of a dedicated e-Learning Centre • A full time Facilitator and Assistant on site • • Electronically based assessment of The Students • A diarised and managed programme of development course completions • • One 9” Tablet per student to be retained • A dedicated online Learning Portal for the Libya Airport Authority Our charges for this are LD3750 per employee - this covers the "4 Pillars of Success" as described earlier in this Outline Proposal.
Employee Groups less than 100
As the current requirement from the Libya Airport Authority is for our Basic Training & Development Pathway and is for just 30 members of staff, all of the above is included in the price, EXCEPT for the establishment of a dedicated e-Learning Centre and full time Facilitator on site - all of the delivery will be at the LIA facility in Tripoli.
SUMMARY
This Outline Proposal offers The Libya Airport Authority a unique and modern solution to the demands of your employee training & development. We are providing you with the resources and tools to build a stronger The Libya Airport Authority Organisation as a whole. Our charges are clear and transparent, and through this you are able to budget exactly for the coming year what the training costs for The Students will be. Our Process and Methodology - “The Libyan International Academy Training & Development Pathway” has time you wish to increase the number of employees on the Programme, we can accommodate this quickly, As described in the Introduction, we believe that Next steps should be as follows:
• Memorandum of Understanding • Joint workshop • Resource Planning • Contract Agreement • Project Start Our highly experienced In-House team and our International Advisory Board are ready for your feedback and to answer any queries that you may have. Our vision, motivation and commitment behind our business are driven by our love and passion for helping our People and our Country. If you require further information please feel free to contact any of our team and we will be happy to facilitate your requests.
“Doing what you love is the cornerstone
We look forward to discussing the outline Proposal with you further at a convenient time.
of having abundance in your life.”
(Wayne Dyer)
Kairi Gadah Dean September 2013
Andy Grainger Executive Director
www.libyainternationalacademy.com