01 01 -MENSAGEM DE BOAS-VINDAS -WELCOME MESSAGE p.02
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02 02 -CLIENTE PRESTIGE-PRESTIGE CUSTOMER p.03
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03 03 -PRODUTOS E SERVIÇOS -PRESTIGEPRESTIGE PRODUCTS AND SERVICES p.07
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04 04 -ENVOLVIMENTO -CORPORATE COM A COMUNIDADE SOCIAL RESPONSIBILITY p.11
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101 Mensagem Welcome de Message Boas-vindas Welcome to Millennium bim Prestige. Here you have the support Seja bem-vindo ao Millennium of a dedicated bim team Prestige. andAqui, a network tem oof Branches present in every apoio de uma equipa dedicada province, designed e um conjunto with detail de Balcões to serve Private Customers who presentes em todasfavor as aprovíncias, personalizeddesenhados service with an aoemphasis on privacy. pormenor para servir Clientes Particulares que privilegiam um atendimento personalizado e com Come and see privacidade. these excellent venues and the team of professionals available to assist and support you in the Venha conhecer estes management espaços de excelência of your financial e a equipa assets de and those of your family. profissionais disponívelWhen para you o atender visit us,e book apoiara na space gestão to park your vehicle with your do seu património financeiro accounte manager, da sua família. take advantage Quando nos of free Wi-Fi and the instant visitar, reserve um lugar usede of estacionamento your personalizedjunto debitdo card. seu gestor, beneficie de Wi-Fi gratuito e da emissão “na hora” do seu cartão de débitoAnd personalizado. because innovation and dynamism are values that distinguish us, we have a new website and the Smart IZI app for you, where you E porque a inovação ecan o dinamismo check and make são transactions valores que at nos any time of the day. caracterizam, temos para si um novo site onde pode consultar e efectuar transacções This is our commitment a qualquer hora to our do Prestige dia. Customers. And that's why we can say we'll always be here, with you. Este é o nosso compromisso para com os nossos Clientes Prestige. E é por isso que Josépodemos Reino daafirmar Costa, que estaremos sempre aqui, consigo. Chairman of the Executive Board José Reino da Costa, Presidente da Comissão Executiva
0202 Prestige PrestigeCliente Customer NUM MUNDO CADA VEZ MAIS GLOBAL, IN AN INCREASINGLY GLOBAL WORLD, THE DIFFERENCE IS THE DETAIL. A IN DIFERENÇA ESTÁ NO DETALHE. Being a Prestige Customer Ser Cliente is enjoying Prestige a é usufruir de um personalized level of atendimento service, having personalizado, a ter um gestor dedicated account manager dedicado whoe issempre always disponível, que lhe nearby, and can recommend recomenda you soluções suitable adequadas para os seus solutions for your financial objectivos objectives; financeiros; it is é ser recebido numa being received in a sala, room,com with total complete privacidade e acesso gratuito privacy and free accessà to rede theWi-Fi, Wi-Fi network, sempre que se deslocar a um whenever you go to a Branch; Balcão;itéister having ao seu a setdispor um conjunto de of products and services produtos at your e serviços disposal que só um Banco sólido e that only a solid bank conhecedor with knowledge do mercado of the pode oferecer. Ser market can provide. Being Cliente a Prestige Prestige Customer é valorizar o tempo, o rigor e valuingPrestige time, precision o profissionalismo, and professionalism, e desfrutar de um serviço “SerisCliente é “Being a Prestige Customer and enjoying a service onde where o pormenor the smallest ganha relevância e o valorizar o tempo, o rigor is valuing time, precision e o profissionalismo...” aspects become relevant detalhe andfaz detail todamakes a diferença. and professionalism...” all the difference.
“ .. um conjunto de produtos “…a range of products and e serviços que só um Banco services at your disposal that only sólido e conhecedor doa solid bank with knowledge of the mercado pode oferecer.” market can provide”.
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Dynamic PrĂłximo
Innovative Dinâmico
Inovador
0303 PrestigeProdutos Productse Serviços Prestige and Services
MILLENNIUM AT MILLENNIUM BIMNO PRESTIGE GET A BIM PRESTIGE TEN DISPOR UM SERVIÇO PERSONALIZA CUSTOMIZED SERVICE AND A RANGE OF CONJUNTO PRODUTOS E PRODUCTS AND SERVICES AT YOURDE DISPOSAL, DESENHADOS A PENSAR DESIGNED WITH YOU AND YOUR FAMILY IN MIND, EM SI FAMÍLIA,OFPARA MELHOR GESTÃ FOR BETTER MANAGEMENT YOURUMA ASSETS. GESTOR PATRIMÓNIO.
O Cliente Prestige tem acesso a um atendiment personalizado por um gestor dedicado que lhe r ACCOUNT MANAGER mais adequadas para a The Prestige Customer as hassoluções access financeiras to a customized service seu património realização dos seus from a dedicated account manager whoecan recommend the projectos investimentos. most appropriate financial solutions for the management of
your assets and the accomplishment of your projects and MEIOS DE PAGAMENTO investments. Para tornar as suas transacções financeiras ain PAYMENT MEANS rápidas e seguras, o Cliente Prestige dispõe de com vantagens à suaand medida. To make financial transactions even faster with more security, the Prestige Customer has cards with tailor-made Cartão de Débito benefits.
DEBIT CARD
• OFERTA DOS SEGUROS de Acidentes Pess Civil Familiar e Protecçã • INSURANCE OFFERED forResponsabilidade Personal Accidents, Family Compras;Protection cover Third-party Liability and Purchase • DESCONTOS compra de bilhetes nos C • DISCOUNTS when purchasing tickets atnaLusomundo Lusomundo. Cinemas.
Cartões de Crédito Credit Cards • OFFER* of miles and access to exclusive benefits • OFERTA* de milhas e acesso aos benefício associated with LAM's Flamingo Club program exclusivos associados ao programa Flami • OFFER of Personal Accident Insurance when Travelling da LAM; and Assistance when Travelling • OFERTA dos seguros de Acidentes Pessoa • DISCOUNT of up to 35% at partner programs Viagem e Assistência em Viagem; associated with credit cards • DESCONTO 20% nos parceiros do pro • DISCOUNTS when purchasing ticketsaté at Lusomundo descontos associado aos cartões de crédi Cinemas. • DESCONTOS na compra de bilhetes nos C Lusomundo. *For Flamingo credit cards, in partnership with LAM
*Para os Cartões de Crédito Flamingo, em parceria com
FINANCING SOLUTIONS We offer a financing line tailored to the requirements of a Prestige Customer who wishes to give a new impulse or maintain the steady pace of their business activities. Prestige Personal Credit: Access to a short or medium-term credit solution that meets your specific financing needs. • Term: 60 months • Exemption for the early settlement fee (total or partial).
SAVINGS SOLUTIONS By saving, the Prestige Customer can increase their income by setting up simple and effective saving products. Prestige Monthly Income Term Account. Appropriate saving product for those who value a complementary financial flow to their monthly income. Prestige Valorisation Term Deposit Savings product designed for customers who want to create medium and long-term financial assets. • Minimum opening balance: MZN 500,000.00 • Term: 180 days.
0303 INSURANCE Prevention is an important element for a quieter and safer everyday life. The Prestige Customers may choose how best to protect themselves by subscribing to the most appropriate insurance product(s) for them and their family and benefitting from a discount on the following insurance product(s): • Life Insurance • Car Insurance • Travelling Assistance Insurance • Personal Accident Insurance • Domestic Worker Insurance • Multi-risk Housing Insurance.
YOUR EVERYDAY LIFE MANAGEMENT The Prestige Customer has at their disposal the Bank’s access platforms, that offer support with financial management on a daily basis, anytime and anywhere. Mobile Banking With Smart IZI or Millennium IZI, ease and mobility are real benefits. Several features are available through your cellphone for a user-friendly financial management. IZI on WhatsApp Here it is IZI to make inquiries on your balances, transfers, payments and other bank transactions through WhatsApp. To access IZI on WhatsApp send a message to +285 82 181 0181. IZI on Facebook To use IZI on Facebook, access to Millennium bim’s page and, through Messenger, type any word or sentence. This allows you to interact with the Chatbot, through which you have access to the Millennium bim products and services information menu, as well as the “IZI on Facebook” transactional channel.
EXPATRIATE SOLUTION In partnership with Maputo Relocation, we provide the Prestige Client with a range of assistance services for immigration, mobilization and other bureaucratic processes inherent to expatriate status. Pre-Mobilization Services • Cost of living and housing analysis in Maputo • Reconnaissance visit • Guidance visit. Post-Mobilization Services • Basic home search package • Meet and Greet at the Airport • Temporary accommodation search for short stays • Hotel reservation (includes check-in support) • Furniture rental coordination • Assistance in finding schools • Welcome basket • Assistance in opening bank account at Millennium bim • Intercultural training. Work Permit • Assistance in requesting work communication within or outside the quota • Assistance in requesting for temporary work communication. Visas • Accompanied assistance for the processes of Business Visa application, Work Visa, Residence Visa (DIRE), extension to Residence or Work Visa and Exit Authorization. Other Documents • Assistance in applying for the Equivalence Certificate • Assistance service for the exchange of foreign driving licenses • Declaration of Proof of Residence / NUIT (Taxpayer’s number).
SERVICE WITH PRIVACY
DEDICATED ACCOUNT MANAGER
FREE WI-FI
INSTANT PERSONALISED DEBIT CARD
04 Corporate Social Responsibility SUPPORT FOR SOCIAL RESPONSIBILITY PROJECTS WHICH CONTRIBUTE TO THE COUNTRY'S DEVELOPMENT IS PART OF THE BANK'S MISSION. Gorongosa Business Club Gorongosa National Park is currently one of the most biodiverse places in the entire planet. Millennium bim's membership of the Gorongosa Business Club enables the Bank to support the "Girls Clubs" program which focuses in educating children and young girls on issues such as personal safety, nutrition and family planning, thereby making a strong contribution in the creation of opportunities for an improved integration and sustainable growth of the local population. A Clean City for Me An environmental education project that has as its main objective to create awareness about new waste treatment habits within the students, focusing on the issue of recycling and the importance it has to maintain the city clean. There have been several activities carried out in schools with the purpose of alerting them to the importance of environmental protection, promoting the basic principles of sustainability: Reducing, Reusing and Recycling. Having started in 2017, approximately 10.800 students from primary and secondary schools in Maputo, Matola, Vilanculos and Tete have participated.
Banking Olympics A financial literacy project that has focused on the training of a new generation of consumers of financial services, instilling in young people the importance of money management in their personal development. Ten secondary schools represented by 400 students have participated in this project. After the exams, 4 students from each school have been selected, involving a total of 40 finalists. They have attended an entrepreneurship workshop where, together with their teachers, they have worked on various financial topics in order to promote their ability to develop an innovative idea, presented the idea at a grand finale, using the right financial instruments for their practical implementation. Corporate Volunteering Corporate volunteering project that encourages the bank’s employees and their families to participate in actions of social and community interest, implementing projects that the institutions concerned wish to undertake, but for which they don’t have enough volunteers or the financial literacy to do so. Musiarte The National Conservatory of Music and Dramatic Arts offers musical education to children from an early age and promotes the artistic, intellectual and personal growth of their students. The Bank has supported this project financially and by promoting joint initiatives for the development and diffusion of Mozambican music and drama.
Millennium bim Mini Basketball Tournament Set up by the Bank in 2005 and present in about 10 cities across the country, over 20.000 children from 6 to 11 years old have participated in this social sports training project. Some of the biggest names in national basketball began their sporting careers at the Millennium bim Mini Basketball Tournament.
Other Projects We Support Women of this Millennium In order to inspire more women to take a leading role in society, Millennium bim has promoted every year the Women of this Millennium event. "The event has brought together individuals from various sectors to discuss and share experiences about the role of women in the Mozambican society through their life stories, revealing the diďŹƒculties and challenges they had to face until they succeeded.
Millennium bim Race With the aim of encouraging physical exercise and the adoption of a healthier routine, Millennium bim has been holding this sporting event every year, in which national and international athletes, people with disabilities and fans of the sports of dierent ages and proďŹ les participate.
Commemorative Dates below For those who like to plan everything in advance, this calendar will be the perfect guide. Find here the dates commemorated nationally:
JAN FEB APR MAY JUN SEP
1st January Worldwide day of Fraternity
3rd February Mozambican Heroes Day (In honour of Eduardo Mondlane)
7th April Mozambican Women’s Day (In honour of Josina Machel)
1st May International Workers’ Day
25th June National Independence Day
7th September Victory Day In honour of the signing of the Lusaka Agreement 25th September Armed Forces Day In honour of the start of the Armed National Liberation Struggle
OCT DEC
4th October Peace and Reconciliation Day In honour of the General Peace Accords 25th December Family Day – Christmas Day
Commemorative days for Provincial Capitals FEB MAR JUL AUG
5th February Matola City
21st March Tete City
16th July Chimoio City
12th August Inhambane City 20th August Beira City 21st August Quelimane City 22nd August Nampula City
SET OCT
23rd September Lichinga City
7th October Xai-Xai City 18th October Pemba City
NOV
10th November Maputo City
Here with you a genuine Prestige experience
