ServiceNow Online Training
Introduction to ServiceNow ServiceNow is a cloud based platform specializes in delivering IT service management (ITSM) applications. It incorporates agile development environment with reduced risk of failed deployment. The extensible platform enables a single system of record for IT and standardizes process. Performance analytics manages the insights of business solutions can drive performance improvement. ITSM ServiceNow online training enable students learn to build an App Store and create data visualizations for businesses with infuse social collaboration as per the industry requirements
Course Curriculum Unit 1: Introduction to ITIL Topics- Introduction to ITSM, Incident Management , Problem Management and change management, Service Request Management, Configuration Management Database, SLA’s and OLA’s Unit 2: Introduction to Service-Now Topics- Tool Introduction, Current Competitors, Releases, User Licenses, Using Wiki and Community Unit 3: Basic administration Topics- Customizing Home Pages, Form Layouts and list layouts, Adding Users to Groups, Granting Roles to Users, Introducing Applications and Modules, Creation of tables and Modules, Creating tickets and raising Requests, Creating SLA’s, Performance Metrics
Unit 4: Advanced Administration Topics- UI Policies, Notifications, Dictionary Entries and Overrides, Data Policies, List Control and Calculations, Exporting the Data from Service-Now, Update sets imports and Exports, Scheduling Jobs Unit 5: Scripting Topics- Business Rules, Client Scripts, UI Actions, Script Includes, Jelly Scripting Unit 6: Reporting Topics- Bar Charts, Pie Charts, List Reports, Pivot Tables, Using scripting in Reporting, Scheduling Reports, Making Gauges
Unit 7: Cloning and upgrades Topics- Need For cloning and ways to implement, Upgrading the instance for new Release
Unit 8: Integrations Topics- Web Services: Direct Web Services, Transform Map Web Services, Scripted Web Services, Email Integration: Inbound Actions, Event Registry, Creating and Triggering Events Unit 9: Content management Topics- Introduction to CMS, Creating Sites, Creating Pages, Creating Blocks using Scripting, Login Rules
Unit 10: Configuration management Topics- Classes in CMDB, Mapping Configuration Item to Asset Records, Loading the CI’s into Service-Now, Relating Configuration items
Unit 11: Import sets Topics- Loading Data of different Formats, Using Data Sources, Using Transform Maps and Transform scripts
Unit 12: Service catalog Topics- Creating Catalog Items using Variables and Variable sets, Creating Record Producers, Design the flow using Workflow, Creating Execution Plans, Writing Catalog Client Scripts and Catalog UI Policies Unit 13: Workflows Topics- Creating Workflows on different tables, Approvals using workflows, Using Different Activities in workflows Unit 14: MID Server installation Topics- Installing MID server on a instance, Testing the Mid Server using another Logins, Importing Files by Using MID Server.
Our Servicenow Online Training batches starts every day. You can attend a DEMO for free
We Provide Online Training On TIBCO BW Tableau QlikView TIBCO Spotfire SAS BI SAP Hybris IBM BPM Selenium Oracle DBA Oracle SOA Oracle Financials IOS Development Android Data Modeling- Erwin Performance Testing SFDC MSBI SAP UI5 SAP Hana
We offers You 1. Interactive Learning at Learners convenience 2. Industry Savvy Trainers 3.“Real Time" Practical scenarios 4. Learn Right from Your Place
5. Customized Course Curriculum 6. 24/7 Server Access 7. Support after Training and Certification Guidance 8. Resume Preparation and Interview assistance 9. Recorded version of sessions
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