A 2 Day Workshop
Office Secretary
Skills for the Administrative Assistant
MindMerge Training Khobar Corniche • Block C • Floor 1 • Al‐Khobar, Saudi Arabia. Tel. 03 896 1700 | Fax. 03 896 0450 | info@mindmergeinc.com
http://www.mindmergeinc.com
FOREWORD: Work is not the only thing that matters in life, but most of us want to take pride in what we do. While we don’t have to like the people we work with, or report to, at the very least we should be able to interact positively with them. The biggest influence on job satisfaction is our relationship with others.
This is a two‐day workshop designed for those who work in support positions, to help them improve their everyday performance in an office environment. The two days will help you improve your communications skills, make a good first impression, and develop personal management skills.
Workshop at a Glance
We all want some measure of success in life. However, our work should not be a burden to us, and our offices shouldn’t be battlefields. We are human beings working with other human beings, so this workshop is about working to the best of your abilities, and encouraging the best in those who work with you or for you.
Key benefits
Understand the importance of professional presence on the job. Learn how to self‐manage to become more effective and efficient.
Improve your communications skills, including listening, questioning, and being more assertive. Increase your effectiveness in recognizing and managing conflict, and dealing with difficult people.
YOUR COURSE LEADER
Your course leader will be a certified safety professional who will deliver as per your expectations. A separate CV will be sent to you for your review and approval.
We can also arrange an interview with the trainer before he conducts the training program!
Contact us now for more details: info@mindmergeinc.com | 00966 3 896 1700
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AGENDA | DAY ONE
Introduction and Course Overview You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives. Personal Best, Professional Best To begin, participants will discuss what affects a first impression and how they can improve the impression they give to others. Putting Others at Ease One part of making a good impression is to get so comfortable with who you are that you can forget about you and concentrate on the other person. During this session, participants will explore ways to do this. Distorted Thinking Participants will explore types of distorted thinking through a case study and large group discussion. The Steps to Feeling Good This session will give participants a three‐step process to turn negative thinking or emotions around. Assertiveness Assertiveness is a word we tend to use without really understanding what it means. This session will get participants thinking about what assertiveness is, using a lecturette, quiz, and group discussion. Improving Your Assertiveness Next, participants will explore how they can become more assertive in difficult situations. Communication Skills Participants will discuss different forms of communication and barriers to each. Asking and Listening During this session, participants will learn about two key elements to verbal communication: asking questions and listening. Non‐Verbal Messages Next, participants will explore various types of non‐verbal communication and their possible interpretations.
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AGENDA | DAY TWO
Writing Skills This session will look at how to improve written communications, including using the four C’s, editing, and proofreading.
Getting Ahead Two main components of getting ahead in the workplace are identifying what you want and helping others to get what they want. This session will look at both of those concepts.
Self Management
This session will give participants some tools to help them improve themselves, including establishing rituals, time management, organization, and planning.
Setting Goals Next, participants will set some goals using the SMART format. Working as a Team
Administrative assistants are often a key part of a workplace team. This session will explore some of the benefits and challenges of working as a team.
Working with Difficult People
This session will give participants two tools to deal with difficult people: blending and redirecting.
Learning to Say No Next, participants will learn about some formulas for saying no. They will then have an opportunity to practice these formulas in a role play and case study.
De‐Stress Options You Can Use Right Now
To conclude the workshop, participants will learn some easy relaxation techniques.
Workshop Wrap‐Up At the end of the day, students will have an opportunity to ask questions and discuss key points learned.
WE TAKE GREAT PRIDE IN HELPING COMPANIES BECOME MORE EFFECTIVE & EFFICIENT!
Office Secretary
Payment Options: Checks made in favor of "Al Rammah International Co." B2B / Wire Transfer Bank Name: Riyad Bank Branch: Riyadh Branch Account Number: 2180447989901 All major credit cards are accepted
TRAINING COST
SAR. Maximum participants per batch: 25
Duration: 2 Days (9:00 am – 5:00 pm)
What’s included?
Instruction by an expert and a certified trainer Live interactive classes Pre‐ Training Assignment Specialized manual and course materials Personalized certificate of completion Post Training Report
Quality Guarantee
Contact us for further information
All of our courses are subject to evaluation by participants to ensure 100% customer satisfaction and to assist us in continually updating and improving the course content. If any of our courses fails to fulfill your requirements we will happily offer you a complimentary place on another course.
Mind Merge, Inc. Mousa Center, Block C, Floor 1 Khobar Corniche, Saudi Arabia Tel. +966 3 896 1700 Fax. +966 3 896 0450 Email. info@mindmergeinc.com http://www.mindmergeinc.com
Proposal submitted by: Tayyab Qureshi, CM | Director Business Development Cell. +966 55 2545 691 | Tel. +966 3 896 1700 | Fax. +966 3 896 0450 Email. bdm@mindmergeinc.com | http://www.mindmergeinc.com Mind Merge, Inc. • Khobar Corniche • Block C, Floor 1 • Al‐Khobar, Saudi Arabia
© Mind Merge, Inc. 2011. All Rights Reserved.