Engagement with Delivery Team Select few achievements Enhanced Testing Efficacy for a Large Program • 350% increase in scenarios identified in 2 days • 129 % Increase in valid test case identification • Technique Used: Functional Analysis, What-if
Reduced Effort Spent in Analyzing Digital Creative Assets • Effort reduction: ~40% for new users; 25% for existing users • Reduced localization effort by 7% • Techniques Used: Time Slicing Technique, Functional Analysis, Knowledge Map, Wiki
Generated Value-add Ideas Across an IG • 350+ ideas generated by the teams • 120+ ideas shared with delivery leadership for selection and investment • Techniques Used: Paradox Frames, Silent Brainstorming, Ritual Dissent
Increase Test Automation Productivity of QA & Automation Team • Productivity of the team was improved by 77% • Reduced time to market for customers • Techniques Used: Functional Analysis, Ritual Dissent, TRIZ 40 Principles
Created Structured Account Level KT framework • Slashed account level assimilation time by ~14% • Techniques Used: Concept Map, Account level assimilation template, eLearning module
Reduced Assimilation Time for a Global Credit Card Customer • 10% reduction in overall account induction time • Technique Used: Time Slicing Technique, Functional Analysis, Knowledge Map, Wiki
Reduced Time & Effort Spent in Validating Localized Brands for CPG Client • Reduced localization testing effort by 33% • Content verification time dropped from 20-30 mins per page to 5 mins/page. • Technique Used: Selenium Automation Framework
Projects Engaged ‘Cat A’ accounts
30 1 (Unlikely)
Better Quality Higher Productivity Faster Response Times Increased Speed of Delivery Shorter Learning Curves
5.9 (Highly likely) 7
Net Promoter Score
KM’s engagement with our customer projects improve profitability, customer satisfaction and employee satisfaction. The figure above shows how KM engages with project delivery.
KM applied in Delivery (span across 30 projects)
The 30 projects mentioned are proactive engagements with specific business outcomes.
Illustrative Question for NPS
You and Murali have been involved in ABC activity during May'2011. I hope you had a pleasant experience so far. “How likely is it that you will recommend KM and what KM does to a colleague or a friend?” Please reply back with what you think on a scale of 1-7 (1 = Unlikely …. 7 = Highly likely).
Ad Verbatim The KM function has been phenomenal in supporting the accounts in sharing their learnings and industry knowledge. You collaborate quite well in creating a suitable platform for teams to come forth and widely share their knowledge.
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I see an immense potential to unlock values using a function like KM.
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KM is making a difference to the raise in our in-house Framework adoptions! We have won 2 customers already. Thanks for being a good ambassador of our Frameworks.
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Communities of Practice Selected 2011 success stories
Community Participation
more
8823
Building Configuration Management Expertise for the Benefit of the Community • • •
6031
The community taught itself skills that are required by most developers where the need for a structured training didn’t make sense. 240 members participated and got the opportunity to get insights in build automation They were exposed to tools and techniques of how to do successful build automation in projects, irrespective of project size
4782 3539 3078
Community Sharing Weekly Tips and Tricks of Testing ‘Web Applications’, using Browser Plug-ins and Add-ons • • •
Testing community got together in discussing hacks that have worked for them. 417 Minds attended across locations in interesting sessions. Testers got insights on practical ways of using add-ons while testing web applications.
• •
The community created an experts database. This is a step higher than an organization bestowing the mantle of expertise. Young minds who felt apprehensive about speaking up, demonstrated their expertise to their seniors. Experts shared APIs of different third party tools, provided key insights and tips to members on how best to develop and integrate web tools Consolidated 47 in house experts. Built ‘Tool Integration Expert Matrix’ (TIEM) which enlists experts, tool name, flavor (Search, Ratings) identified across Java, .NET and PHP technologies
J2EE Community Reaching Out and Networking with the Larger Community •
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The 2 day event provided the platform for like-minded people from IBM, Huawei and MindTree to network with each other, share their expertise and chart out channels for further collaboration. One attendee noted, “I gained a lot in few sessions, what I was struggling for the past few months.”
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Q3 11
Q4 11
Q1 12
Keeping tab on technological advances in a large ecosystem is best achieved by a community than a few individuals. This COE leveraged community platform to get up to speed with the fast consolidating and changing technology world of SAP. During one of the meets the community discovered that 3 different teams were trying to achieve the same utility in 3 different ways without interacting with each other! Face-to-face conversations, helped in improving customer perception. Customers appreciated the fact that MindTree has a community and their teams are not working in isolation.
A Thought Leader, Leading by Example to Clear Myths on Agile with the Community • •
Champions Hand-holding the Community on Shell Scripting •
Q2 11
A Center of Excellence (SAP BI COE) Leverages Community Platform
Community Helping Build Tool Integration Experts Matrix for Consumer Digital Brands •
Q1 11
Another example of community teaching itself skills that are required by most developers where the need for a structured training didn’t make sense Over 200 community members participated. One of the attendee said, “I attended all the sessions. It’s really a great effort giving a foundation of shell scripts. The sessions really helped me in learning shell scripts as it involved case studies also.”
Around 1500 MindTree Minds have read and commented on 15 myths that was addressed and explained. A speaker in Agile India 2012 conclave said, “The ‘Agile Myths and Misinterpretations’ is an extremely useful and informative compilation on myths prevalent in Scrum waters. What I liked immediately about it, was that it went beyond simply listing the myths; it dove deep into issues, how myths are introduced into the process and take root, and what people can do to prevent such problems from plaguing their teams and clients. I have used it whilst preparing for my session in Agile India 2012, and would have no hesitation doing so again.”
54 Communities | 87% of MindTree Minds involved | 4% Championing | 3 in-person events everyday | Avg. 30 members participate in each | 1 external speaker invited every week
Outcome of MindTree Community Survey 2011 Perception of Community Activity
23
Community Impact on Daily Work
8
%
saw a great progress in the way community initiative has evolved in 2011.
Personal/Professional Impact
47
%
said the community activities made a direct impact in the work/project and it was a life saver for them.
%
noticed a positive impact (personally/professionally) on themselves and others.
(Other 43% said the initiative helped them to fair extent)
Ad Verbatim
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Jyoti Sangam
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I was never a speaker before. By organizing various activities for the community, I can now speak confidently in front of a crowd. Lot of people look forward to me as a role model which I consider as a great compliment to the work that I have been doing.
Srivatsa Kondapalli
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I was very new to android, rather I thought it is out of my way. While taking the sessions in Linux community, a manager provided me an opportunity to work on android. Now I am a proud developer of Android. It gave me a window to see the world outside!
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Cloud Computing Sessions, helped me connect with new people and it has helped me shape my thinking for towards cloud computing technology.
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Prashanth Tavalam