How to Perfect the Art of Client Consultation in your Salon?
A client consultation is a prerequisite in the beauty business. It sets the tone for the client’s entire experience and gives them the comfort that you care about their wishes. While all stylists know that client consultation is very important, they tend to skip it most of the time, especially for regular clients. They feel like regular clients always have the same haircut or treatment. However, you should never make assumptions. For example, a long-term client may be thinking of going in for a bob cut contrary to their usual trims. Thus, as a stylist, you never know. Whether it’s a new client or one coming to you for years, always execute a full consultation at the start of the appointment. Also, in a few countries, it is a legal requirement to perform a consultation before the treatment to prevent the client from suing you. If your team lacks client consultation skills, it’s important to upgrade them. When done right, consultations make the client: Continue reading.