FINAL ANN. REP. 0 (Converted)-5 1/17/05 4:23 PM Page 15 C
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Partnership with
Clients: Oiling the Clockwork MITTS Ltd has been one of the agents of change which catalysed the transformation of the Public Service – both in terms of the institutional framework as well as the introduction of Information Technology as an instrument of change. A passion for excellence of service and an unremitting drive to add increasing value for money to clients through the quality of partnership and teamwork and the rigour of business processes remain at the heart of MITTS Ltd strategy to meet clients’ needs speedily and effectively. Moulding technology, people and processes to provide improved and more cost-effective business solutions is the basis of MITTS Ltd success. Working in partnership with clients ensures that MITTS Ltd not only keeps up to speed with policy developments, good practice and emerging opportunities for developing business, but most importantly, MITTS Ltd is placed in a more favourable position to assist its business partners by understanding better their needs and applying state-of-theart solutions for the attainment of their goals by meeting and exceeding their requirements. MITTS Ltd has, however, recognised that it could not continue to operate as an ‘end to end’ ICT services organisation. It was understood that MITTS Ltd would be far more effective if it channelled its resources on the strategic aspects of ICT to the Public Service; whilst at the same time shedding to the private sector work falling outside the defined core business programme subject to the caveat that MITTS Ltd financial sustainability would be maintained. In this regard, MITTS Ltd core business was defined as follows: •
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Composite
Programme management and development of strategic applications to Government, including e-Government. Contract and project management wherein MITTS Ltd acts as client representatives to Ministries on major projects.
