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GrowAgain! Continuous Refinement: Quality, Teamwork and Process Improvement In today’s complex, competitive and rapidly changing business climate, three critical success factors drive every business – People, Processes and Technology. With this frame of mind, throughout 2003, MITTS Ltd maintained its commitment towards a continuous effort to improve the level of service provided through the management of the Information Communications Technology (ICT) infrastructure base and through the ever increasing investment in its intellectual and human capital. MITTS Ltd has recognised that developing organisational talent is a key leadership responsibility critical to its success. MITTS Ltd has also acknowledged that these cornerstones must be present for continuous improvement to work. If one is left out the Company will lose the battle to develop an organisation that will last. Quality without teamwork leaves MITTS Ltd competing against itself. Teamwork without process improvement leaves the Company vulnerable to the market forces. Process improvement without quality and value for money leaves MITTS Ltd without clients. In this regard, 2003 has been characterised by a sustained effort to continuously streamline business processes and provide higher levels of customer service. As part of the Company’s continuing investment in improving efficiency and effectiveness a number of resources were also shifted to more productive and value added roles. This is the dawn of a new era for MITTS Ltd. The improvements constantly carried out represent a refreshing approach to continuously contemplate better ways to work each and every day. MITTS Ltd really believes that every single team member has the capacity to make a difference that will steer the Company forward through own ideas, can-do attitude and enthusiasm. This philosophy represents the beginning of new opportunities to continuously invest in new technology and tools, and further streamline
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