12
The Malta Independent | Thursday 23 July 2015
Employees: “keep personal information private on our mobile devices”
M
ore and more work is being done using personal mobile devices and employees expect employers to keep personal information private on those devices, according to new research from MobileIron. The 2015 MobileIron Trust Gap Survey examines the privacy expectations workers have when using a mobile device for work. The online research surveyed more than 3,500 employed adults who use a mobile device for work in France, Germany, Japan, Spain, the UK, and the US. Mobile workers, especially younger workers, have an expectation of privacy when using mobile devices for work. Many would leave their jobs if their employer could see personal information on their device,” said Ojas Rege, Vice President, Strategy, MobileIron. “In a world where smartphones contain increasing amounts of sensitive personal data, CIOs must remember that every device is a mixed-use device and must protect employee privacy as fiercely as corporate security.”
usage (45%), the information in all the mobile apps on their device (44%), location (42%) and the list of all the apps on the device (41%).
their smartphone or tablet. Though the vast majority of these workers trust employers to keep personal information private on mobile devices, they are still concerned about specific types of personal data. According to the study, mobile workers are not comfortable with their employer seeing personal email and attachments (52%), personal contacts (49%), texts/instant messages (48%), voicemails (45%), details of phone calls and internet
Gen M workers are more comfortable with employers seeing personal information Gen M workers, defined as mobile workers who are either men age 18-34 or people with children under age 18 in their households, are more likely than non-Gen M workers to be comfortable with their employer seeing personal information on their mobile device. Among Gen M workers, 62% are comfortable with their employer seeing at least some personal information on their mobile devices, compared to 51% of non-Gen M workers. Gen M workers are more likely to be more comfortable with their employer seeing Location: 43% (non-Gen M workers: 34%); List of all the apps on the device: 43% (non-Gen M workers: 33%), De-
Workers expect employers to keep personal information private The research found that 86% of mobile workers own the smartphone they use for work purposes, as do 37% of tablet users. 61% trust their employer to keep their personal information private on their mobile device. 30% of people would leave their job if their employer could see their personal information, such as personal emails, texts, or photos on
tails of phone calls and Internet usage: 41% (non-Gen M workers: 31%), The information in all the mobile apps on their device: 40% (non-Gen M workers 29%), Texts/instant messages: 38% (non-Gen M workers 26%), Voicemails: 37% (non-Gen M workers 29%), Personal contacts: 37% (non-Gen M workers 25%), Personal email and attachments: 34% (non-Gen M workers 22%). Global highlights • Of the six countries in the survey, workers in Germany are the most likely (74%) to trust their employer to keep their personal information on their mobile device private. • This is in contrast to workers in the Japan who are the least likely (53%) to trust their employer to keep personal information on their mobile device private. • Spanish workers are the most likely (52%) to think their employer can see any information on their mobile device. • Male workers in the UK (49%) are significantly more likely than female workers in the UK (35%) to believe that their employer can see personal and corporate information on their mobile device. • French workers are the most likely (71%) to be comfortable with their employer seeing personal information on their mobile devices. • Male workers in the US (64%) are significantly more likely than female workers in the US (55%) to be comfortable with their employer seeing personal information on their mobile device.
The study found that depending on their policies, employer could actually see the following information from your mobile devices Carrier and country, make, model, OS version, device identifiers (e.g. IMEI), phone number, complete list of apps installed, location of device (opt-in for the end user), battery level, storage capacity and use, corporate email and attachments as well as corporate contacts. The study found that employer cannot see the following Information in apps – unless the app has been built to transmit information to a corporate server, personal email and attachments, texts, photos and videos, personal web browsing activity or voicemails. What employers can do to meet employee trust expectations When employees trust their employer to protect their privacy, they more quickly adopt new mobile enterprise services and BYOD programs. To drive trust, employers should consider the following: • Establish clear and logical policies • Communicate them clearly • Make privacy information obvious and accessible to employees • Use the privacy controls available in mobile operating systems To download the white paper visit, http://bit.ly/1MmmDII
What do diners want from technology?
A
study has recently been conducted on what diners want – and don’t want, from technology before, during and after their dining experience. The study, “Technology and Dining Out”, was conducted by OpenTable, a provider of online restaurant reservations. It explores everything from whether googling diners before they arrive is creepy or cool to what diners think of emerging inmeal technologies like on-table touchscreens and mobile payments. Before the meal Having a menu online is important because 86% of diners regularly check out menus online before dining out. Having good reviews about your restaurant and food is also important because one in every four people are more likely to trust reviews from other diners than from professional critics. Moreover the study found that 85% of diners wish they knew how long the wait for a
table would be and 83% would love to add their names to a waitlist before arriving. Is Googling guests creepy or cool? 31% of respondents think it’s creepy for restaurants to Google them before arriving; 64% of consumers wish restaurants knew their seating preferences before walking in the door; and 18% want restaurants to know “absolutely nothing” about them. During the meal Mobile use etiquette seems to differ depending on the type of restaurant. 63% of diners eating out at a fine dining restaurant say they rarely or never use their phone during the meal, as compared to 35% of diners at a fullservice casual restaurant. Additionally, 25% of diners always or frequently use their phones during meals to research and decide what to order, and 23% take photos to purely remember the experience. When it comes to payment, 46% of diners say they have never used a mobile devices to pay at a restaurant
but like the idea. After the meal The use of technology extends beyond the meal at the actual restaurant. 18% of diners said that they routinely interact with a restaurant’s loyalty program using technology. On the other
hand it seems that restaurant mobile apps don’t seem to be a big hit - just 6% of diners are “very likely” to download the app of an individual restaurant or restaurant group; 31% are “very unlikely” and 24% percent are “somewhat unlikely”. The survey also revealed that
Americans embrace technology and dining very differently depending on their location, with some cities interacting with and embracing technology more than others. “At OpenTable we sit right at the intersection of food and tech, which makes us infinitely curious about what people want from technology when they dine out,” saidLeela Srinivasan, OpenTable’s VP of Restaurant & Product Marketing. “Dining out, like virtually every area of life, has been transformed by technology, but in an industry in which hospitality is paramount it’s important to strike the right balance for your restaurant concept.” The survey of more than 6,000 diners across the United States concentrated in ten metro areas, including Atlanta, Boston, Chicago, Dallas, Denver, Minneapolis, New York, San Diego, San Francisco and Seattle. The respondents were aged 18 or over and had made at least one reservation on OpenTable in the past 12 months.
13
The Malta Independent | Thursday 23 July 2015
Roderick Spiteri
Roderick Spiteri is Marketing and Communications Manager at MITA and editor of Malta Independent ICT feature
The Malta Independent ICT Feature
Q
uite a number of us work in roles where it’s difficult to completely unplug, even on weekend or leave days. Our tablets and smartphones are constantly beeping or vibrating. Our employers provide us with mobile devices and therefore we’re reachable every day, all day. Unless we have two of every device,
we end us using these devices for personal matters too. A new study found out that as a result, the majority of us expect our employers to keep our personal information private on such mobile devices. Technology is disrupting (mostly in a positive way) every part of our life – including dining out. A new study has found out
what diners really want from technology before, during and after their dining experience. Last week, officials from Huawei together with Malta’s General Consul and Special Envoy to China met with officials from the Malta Communications Authority (MCA) and the Malta Information Technology Agency (MITA) and discussed Malta’s
ranking in the Digital Agenda Scoreboard and Malta’s National ICT Strategy - Digital Malta. All ICT Features are available on www.mita.gov.mt/ictfeature
Huawei visits MCA and MITA
A
s part of their visit to Malta, officials from Huawei together with Malta’s General Consul and Special Envoy to China have visited the Malta Communications Authority (MCA) and the Malta Information Technology Agency (MITA) to learn more about the various programmes and initiatives that both these entities are responsible for. At MCA the Management Committee briefed the delegation on the competitive scenario in the communications sector in Malta and the Authority’s role, functions and priorities. It was positively noted that the Digital Agenda Scoreboard, recently published by the European Commission, had once again confirmed Malta as the top performer when it comes to next generation network broadband coverage. On Saturday they visited MITA’s Tier III Data Centre in Santa Venera where they had a meeting with the Executive Chairman, Mr. Tony Sultana, as well as with MITA’s CTO, Dr. Godwin Caruana and Mr. Emanuel Darmanin, who heads the Strategy and Business Department. Following a brief about MITA and a short presentation of Digital Malta, the National ICT
Strategy (2014-2020), discussions ensued about the Memorandum of Understanding and how the relationship can be of benefit for ICT at a national and government level. The delegation was then given a tour of MITA’s Control Centre
and Tier III Data Centre. MITA personnel explained how Government’s entire ICT infrastructure in Malta as well as Maltese embassies abroad are monitored on an ongoing basis and in a proactive manner.