MITC SERVICES PORTFOLIO
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FROM A LEADER IN WORKFORCE MANAGEMENT SOLUTIONS
www.mitcsoftware.com
MITC SERVICES PORTFOLIO
INTRODUCTION Use MITC services to leverage a world-class services portfolio and global resources. Every organization has different needs, faces varying challenges and possesses stronger or weaker project management and change management skills. Work with MITC to select the service plans that are right for your organization at the right phase of your implementation. MITC offers a comprehensive services portfolio. From small and midsize organizations to large enterprises, MITC has service plans that make sense for you. MITC provides assistance every step of the way, including implementation, business consulting, employee training, and technology support. When you invest in an MITC solution, you get the latest technology complemented by your choice of service and support. MITC helps customers get the best return on their investment and a lower cost of ownership. Implementation: Obtain value from the first day of your implementation with full discovery, project planning, business
“Every organization has different needs, faces varying challenges and possesses stronger or weaker project management and change management skills.�
assessment, system building, certification and testing, and golive support.
Documentation: Ensure your organization has accurate
Consulting: Get the most out of your solution by leveraging
documentation on how MITC is to be implemented by your
our consulting expertise, including productivity and product
staff. MITC provides customers with transition documentation
extensibility services, industry and education consulting.
as part of all major engagements.
Education: Provide your employees with in-depth product and
MITC has strong expertise in eliminating paper timesheets
technical knowledge with best practices training, all provided
and successfully deploying advanced time and attendance
by certified experts.
solutions. We have a history of success in deploying on time
Support Services: Enjoy your MITC relationship with
and on budget, with solutions that address critical objectives.
comprehensive support that is designed to deliver value to
MITC can provide a full team of product and industry experts,
every facet of your organization. Choose from different service
specific to your organization. Our practices bring intelligence
plans.
and momentum that shorten project lifecycles and improve return on investment.
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MITC SERVICES PORTFOLIO
MITC SERVICE OPTIONS PROJECT MANAGEMENT Workforce management solutions present a unique set of challenges not found with other software implementations. Very few solutions affect every employee in the organization. More importantly, this application has the potential to impact employees on a personal level, because it affects their paychecks and work schedules.
detailed implementation planning, organizational assessment,
BEST TIMEKEEPING AND PAYROLL PRACTICES ASSESSMENT
project control and roll out management. This is designed
Designed for organizations seeking to take full advantage of the
To reduce the risk of this discontinuous change, MITC provides
for organizations with limited resources to enable them to manage the transition to a new time and attendance solution. It also aids those who are concerned about their ability to make effective use of the technology without close guidance.
transition to a new time and attendance solution to ensure their organization is following optimal practices and procedures. Review standard practices and discuss organizational implications. Determine procedures for managing cost centers
Project management covers various stages. First is a project
against budget and schedule, and missing punches.
overview (conference call) to develop milestones for the
Develop rules for managers approving or disapproving
implementation. The detailed project plan will begin with 8 hours onsite transition services for technology implementation and organizational deployment. These will be followed by six one-hour progress reviews (by conference call), and a plan update lasting 4 hours and taking place after payroll integration but before roll-out.
timecards, time and attendance deadlines for employees and managers, and other critical day-to-day activities. The assessment consists of an initial overview conference call, 8 hours onsite service, documentation with recommendations, three 1-hour progress reviews at monthly intervals, and an audit at 6 months.
MAXIMIZING RETURN ON INVESTMENT Learn about the optimum procedures followed by other organizations to control payroll costs, minimize overtime, prevent payroll leaks, track frequent offenders, and spot unauthorized attendance and overlapping shifts. Discuss and develop a plan for the successful implementation of these procedures within your organization. This includes an initial overview conference call, 8 hours onsite service, documentation with recommendations, three 1-hour progress reviews at monthly intervals, and a lost payroll audit at 6 months.
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necessary steps are being followed in the optimum sequence. Use MITC to schedule all the different services – installation, transition services, integration services, roll out, application education, and audit.
INSTALLATION SERVICES Performed by in-house IT with remote assistance from MITC, 3rd party local IT with remote assistance from MITC, MITC or MITC Certified Installer
EFFECTIVE SCHEDULING Learn about the optimum procedures followed by other organizations to organize schedules and fill open positions. Plan
Install MITC Software/Database Test installation using demonstration company Create customer database(s)
and discuss whether a centralized or decentralized scheduling
Install network user workstation(s) and configure
solution would be the best option for your organization.
Install MyMITC (if purchased) remotely
This includes an initial overview conference call, 2 hours remote
Install Intel Dialogic Voice Processor
service by conference call and internet, 8 hours onsite service,
Test phone lines
documentation with recommendations, three 1-hour progress
Install other hardware (Time Data Terminals) and configure
reviews at monthly intervals, and a 6 month audit.
DOCUMENTATION SERVICES Time and attendance affects everyone in an organization. Ensure all employees and managers within the organization have the correct information. Update Employee Handbooks and revise employee agreements to ensure compliance. Roll out announcements for employees, instructions for managers, and clearly documented procedures for payroll and human resources to follow. This takes place after transition services. For organizations with complex payroll and/or accrual rules, MITC will discover how all differential and holiday rules apply to different groups and individuals and provide a map of
TRANSITION SERVICES
how these will be implemented in an automated time and
The key part of most implementations
attendance solution.
For more complex implementations
PROJECT COORDINATION
Performed onsite due to the number and variety of
MITC will help you to manage your implementation with
Multiple transition services offered for different projects
detailed guidance throughout the implementation process.
(Time and Attendance, Employee Scheduling, Personnel
Regular follow up emails and calls will help to ensure all the
Manager, Payroll, MyMITC for the Web)
customer staff required. Usually 16 hours per engagement
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MITC SERVICES PORTFOLIO Consists of
INTEGRATION SERVICES
Discovery process to confirm current timekeeping
Usually associated with payroll, billing, General Ledger
procedures and rules
Performed remotely by MITC, often involves 3rd parties
Determine and document new workflow and timekeeping/ payroll rules Determine implementation priorities and responsibilities Configure MITC database using rules determined above Hands-on training to set up pilot program
Determine data/format to be imported to MITC Determine data/format to be exported from MITC Confirmation by customer IT / Payroll Department Customization of MITC Integration Software Deliver to customer for test/acceptance of integration software
ADVANCED APPLICATION EDUCATION Get up to speed on all your applications Provides services for additional applications not requiring transition services
WRAP AROUND HANDS-ON IMPLEMENTATION SERVICES
May be performed remotely or onsite
Optional service provided after transition services to help organization migrate from paper timesheets to a completely automated processes.
MANAGER ROLL-OUT ORIENTATION Managers are important to your organization. The success of the organization depends on their ability to manage the day-
Consists of
to-day decisions in their area of responsibility. Consequently,
Hands-on onsite training for key payroll, billing and
whether they are hired from outside or promoted from within,
accounting staff in using the procedures selected during
managers are selected based on a variety of criteria, including
transition services
education, experience, past successes, and performance in similar situations. However, one thing managers are rarely
and/or Hands-on onsite training for managers using MyMITC to
implement
the
procedures
selected
during
transition services. The training will enable managers to show employees how to use MyMITC, approve time changes and PTO requests from employees, manage
selected for is their ability to manage a time and attendance system. Even in organizations that have managers who are knowledgeable about time and attendance, they often have little experience managing the system and may receive limited training or guidance to help them to do so effectively.
schedules, fill open positions quickly with qualified
Consider a missing punch, an overlapping shift or unauthorized
staff,
attendance. The manager needs to know what to do to resolve
and
and budget.
approve
timesheets
against
schedule
these issues. They will need to consider the policies and procedures that are reasonable to most employees, protect the organization from payroll fraud, and are in compliance with government regulations.
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MITC manager roll-out orientation is a training class for managers. This class will help motivate your managers to ensure the overall success of the implementation plan. This class should be scheduled after managers have access to MITC and immediately before they are required to use it (after the successful completion of the Pilot Program). To minimize disruption, MITC might be rolled out to groups of managers over several weeks.
Agenda No-show alerts options and how to respond
FUNCTIONAL AUDITS
How to use voice messaging to communicate with
It may have been months or even years since the greatest effort
employees Check awake calls Automated manager alerts What to do if an employee forgets to clock in How to approve PTO requests How to fill an open position quickly How to enroll employees using a biometric unit
associated with your implementation was complete. MITC works – paperwork is reduced, payroll inflation lower, some returns from your investment visible, but: Has your organization changed? Is your strategy the same as when you started your implementation? Are you just collecting timekeeping punches or are you truly managing your workforce?
UNIQUE CUSTOM SOLUTIONS
Are you taking advantage of everything invested in?
Take advantage of MITC’s flexibility, rapid design and
Functional audits provide the visibility you need to see the
development skills to create unique software solutions to
greatest opportunities to leverage technology investments in
unique problems
MITC, helping to better align workforces with organizational goals.
CREATING YOUR OWN REPORTS
Functional audits help to build a roadmap for long-term
Learn how to use Crystal Report or ACCESS with MITC
success, raising the bar for what can and should be expected
databases
from your MITC deployment.
EXCEL INTEGRATION
If you’ve recently implemented a solution, or recognize the
Learn how to use Excel directly with MITC tables or export
reap the full rewards of your investment through:
data to Excel using MITC data generator Use MyCEO to create powerful trend bar graphs Delve into the details of the operation of your organization
need to take your solution to the next level, MITC can help you Solution review and optimization Upgrade analysis and planning Analytics and advanced reporting Training and change management
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MITC SERVICES PORTFOLIO
PAYROLL AUDIT Is your organization using the optimum procedures other organizations follow to control payroll costs? Does your
Annual or quarterly database optimization to maximize performance Installation of software updates
organization follow procedures to minimize overtime, prevent payroll leakage, track frequent offenders, and spot unauthorized attendance and overlapping shifts? Lost payroll audits are conducted to evaluate the effectiveness of payroll controls and to ensure that customers’ procedures follow industry best practices.
THREE STEP PROCESS: Discovery and documentation of current systems. This involves an in-depth analysis of the customer database using Labor Management and MyCEO. Full report after careful review to identify possible areas for improvement and ways to avoid risk and lost payroll. Presentation and discussion of audit recommendations directly to senior management. An internet/phone meeting to discuss findings and go over the lost payroll audit reports (which will be provided to you).
DATA CONVERSION Use MITC software development resources to eliminate data entry for large databases such as employees, payroll, cost centers etc.
DATA ENTRY Eliminate temping services or tying up key staff with repetitive tasks Use MITC skilled resources to enter data quickly and accurately
MITC MANAGED SERVICES
SOFTWARE SUPPORT SERVICES MITC SERVICE PLANS INCLUDE: 90 days Business Class Service Unlimited service requests Internet training classes Warranty Publications Documentation and manuals
BUSINESS CLASS SERVICE Customer Self-Service Center access 24hrs a day, 7 days a week, 360 days a year Unlimited service requests with phone and email response All published software updates
Reduce expenditure on 3rd party IT consultant
Documentation and manuals
Ensure IT infrastructure is always optimally configured for
Internet training classes
MITC
Extended Warranty 4.5% per quarter
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Tap into their knowledge on how time and attendance may be applicable to your particular situation Receive practical advice on how to transition to automated time and attendance and how to achieve maximum benefit The Certified Consultant will provide guidance on: Reducing payroll-related costs Streamlining timekeeping Ensuring policies and procedures are consistent with goals Compliance with Federal and State audit requirements
CERTIFIED INSTALLERS PAY AS YOU GO
Provide assistance with hardware and software installations Provide additional hands-on training and guidance
Request service as required
Create custom reports using Crystal Reports
Billed hourly
Reduce travel costs (installer may be locally based)
UPDATE ONLY Purchase updates at any time based on need, tax changes
Deliver service onsite or remotely via the internet
MITC LOCAL WORKSHOPS
SPECIAL SERVICES
As the leading provider of Workforce Management Solutions
Re-installation on new server
to Agencies, MITC’s workshops deliver the latest information
Overnight hardware service Telephone Timekeeping re-installation Onsite seminars for large group of managers
on industry standard best practices for agencies, combined with presentations on how our solutions are used at agencies throughout the US and Canada.
CERTIFIED CONSULTANTS AND INSTALLERS Certified installers and consultants bring direct MITC customer experience to your organization.
CERTIFIED CONSULTANTS Work with an executive at an organization that has successfully automated time and attendance
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MITC SERVICES PORTFOLIO These workshops are designed for organizations using paper timesheets or an existing generic time and attendance solution. This day-long class includes a workbook for use during the class. The workbook also includes an appendix with sample policy and procedure documents that can be used at your organization.
FREE INTERNET TRAINING CLASS MITC CUSTOMER WEBINARS Hosted frequently by MITC to keep your organization up to date
MITC provides pre-recorded internet training classes for customers on our Customer Service Center. Individualized classes can be requested and are free for Business Class Service customers and for the first 90 days for new customers. For more one-on-one learning opportunities, contact bridgetr@ mitcsoftware.com to discuss your individualized training needs.
and provide free training on new and existing applications.
ABOUT MITC MITC provides modular workforce management solutions and services to support all the needs of service organizations — time and attendance, advanced employee scheduling, payroll rules and reporting engine, workforce analytics, payroll and billing integration, and more. For 25 years, MITC has grown to serve over 1,500 organizations (with anywhere form 5 to 10,000 employees) in the USA, the UK , Africa, Australia, Canada, Ireland and New Zealand. They have selected MITC to help control costs, save time, improve productivity and ensure compliance.
Visit www.mitcsoftware.com to learn more.
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