Thank you for choosing
Elderplan Advantage for Nursing Home Residents (HMO I-SNP) Here’s what you can expect in the coming weeks: • Verification Letter—Stating that your application has been received and we are in the process of reviewing it. • Welcome Call— Once your enrollment is confirmed, a Case Manager and a Health Practioner will call to introduce you to our plan and answer any questions you may have. • Welcome Packet—You will receive the welcome packet containing important information about your plan. To request a hard copy of the Evidence of Coverage, Provider/Pharmacy Directory or Formulary (a list of covered drugs) call Member Services or visit www.elderplan.org. • ID Card—Now you are all set to start accessing your benefits.
Elderplan puts you first. We will reach out to you throughout the year to help make sure you are taking advantage of all of the programs the plan has to offer: Speak With Your Dedicated Case Manager • A Case Manager is a health case professional assigned at enrollment. They will ensure that you or your loved one is getting the care they need. Once coverage begins, your Case Manager will help connect you to programs and services. They will also make their contact information available so you are able to reach them. Speak With Your Practioner • A nurse practioner, physician assistant or MD will be assigned to check on you or your loved one’s health status on a monthly basis. They will work with an Interdisciplinary Care Team (ICT) whose goal is to develop a tailored treatment strategy. The ICT includes your entire team of medical professionals including: nurses, social workers, nurse practioners, rehab therapists as well as your PCP. Consider Advanced Care Planning • Several documents are available for our members to express care wishes and help others know what type of medical care is desired. Ask your Case Manager for more information.
Member Services: 1-800-353-3765 (TTY/TDD 711) 8 a.m.–8 p.m., 7 days a week 6323 Seventh Avenue, Brooklyn NY, 11220 www.elderplan.org H3347_EP16953_C
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