I
am inspired to write this column for Business Mandate after witnessing the resounding success
of the recent presentation of Ritesh Andre, Spokesperson for Mumbai Dabbawalas, and our associate Raja Atmamayan, Vice President, ASCENT Transformation Ventures, Coimbatore. MMA reported that two thousand viewers tuned in for a Sunday session and many provided positive feedback on the session. It is hoped that viewers would consider making a donation to the Dabbawalas. MMA is to be felicitated and thanked for this success. The viewers learned in the presentation
that
exemplary
performance is possible when and only when the level of internal excellence is high. In the case of Dabbawalas, theirs is a Six Sigma operation and the Dabbawalas are Varkaris, intensely devoted to customers and whom they consider as God. Internal excellence and emotional excellence are two sides of the same coin. When emotional excellence rises, the level of internal excellence too will rise. Pursuit of high levels of emotional excellence is a wellposed scientific problem. Emotions can be measured, and the process with which to enhance
