The Support Team Based in Oklahoma City, DD Audio’s entire staff is at its headquarters where its flagship subs are still hand-built. The sales and support team from left to right: Douglas Dustmann, Jack Smith, Aaron Trimble, Lewis Jackson, Kevin Holden, Seban Helms, Kevin Doyle and Shane Chandler.
With a strong SPL heritage, brick-and-mortar business model, unwavering respect for its dealers and solid Midwest values, DD Audio delivers not just the goods, but its good nature to all. WORDS BY JAMIE SORCHER
Deep in the heart of America, based in Oklahoma City—a place nicknamed the Big Friendly—is where DD Audio has made its home. The company’s products, including marine, mobile, home, professional and industrial markets, as well as OEM, are American-designed and manufactured. “We are very well known for our big subwoofers,” said sales and service manager Kevin Doyle, who has been with the company for nine years and is one of its 35 employees. “Our heritage is competition.”
38 Mobile Electronics November 2018
Always Available to Assist Dealers, Above and Beyond Today, DD Audio not only continues to carry that torch, but also maintains the incredibly strong rapport it has built with its dealer base. Part of that foundation comes from DD Audio’s sales team that is armed with solid product knowledge, and equally important, availability above and beyond what might be expected. “We’re different from a lot of companies in that we don’t work through any outside distribution or rep firms,” Doyle said. “We have four salespeople domestically and every one of them has a pretty
in-depth knowledge of the products, how they work and the technical issues. Our sales team can talk most of our dealers through just about any situation they might have. Whatever the question might be, nine times out of 10 it is going to be the rep who should be called— and in today’s climate, the reps are very accessible. They have to be. Our reps are constantly monitoring Facebook, their personal phones, work email and office phone.” For the infrequent situations where there is a need for back-up, there are two service techs and a manager who handles administrative things like service
