Top Reason Why ERP Projects Fail
Many Enterprise software (ERP/CRM) projects are failing due to this single problem!
During Analysis, Customers often prescribe ‘Solution design’ rather than ‘Requirements’ to ERP Consultants.
You cannot afford to ignore this problem! Otherwise, it can cost you a fortune to complete the project. And, you may get negligible value from your investment. The Problem When you build a house, do you specify every detail to the Builder?
Oh, can I have taps with ‘ON’ and ‘OFF’ button? How about ‘Hot’ & ‘Cold’ buttons?
Instead, you choose options from the given Home and Land package. Therefore, the package is your starting point.
Yet, in many Enterprise software implementations, Customers specify the solution to the Consultants.
Oh, can you add a button, so when I click, I get two options? Poor consultants, trying to please Customers, start customising the standard software. All unnecessary customisations add to the cost, time, and reduce ROI.
If you do not control this, you end up with the over-customised system. It may cost you double the original price and time. You get the little beast that is difficult to support and upgrade. The Solution The Enterprise applications are like Home & Land package.
So, get your team (Key Users) to illustrate Business problems, processes, and requirements. Never suggest how the software should meet your needs.
Refer to the following practical tips: Set a clear expectation on the role of Customer (Key Users) and Consultant:
Key Users should explain existing processes, pain points, and requirements. The Consultant should propose solution options and design. Simple! Read more‌
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