Community‐Driven Strategic Plan

A collaborative process

For many successful organizations, the voice of the community drives their operations and charts the course for their future. A "community-driven organization" is defined as one that maintains a focus on the needs and expectations, both spoken and unspoken, of customers, both present and future, in the creation and/or improvement of the product or service provided. In order to ensure that the community remains the focus of our organization’s direction, community input in the strategic planning process was used to develop this strategic plan.

The Mobile Fire Rescue Department must ensure that its core services are in line with the demands and expectations of the community. Private citizens and businesses alike must have a chance to make their voices heard. Therefore, the Mobile Fire Rescue Department has used an approach that involves the community in its planning process. This allows the planning process to be specifically targeted to the wants and needs of the customer by focusing precious resources while reducing risk and wasted effort.

In 2019, the Mobile Fire Rescue Department attended multiple community group meetings with members of the residential community. There were also meetings held with members from the business and industrial community. Each group was asked to complete a questionnaire from which we obtained the information needed to assist in our Strategic Plan. Due to covid restrictions, the Department was unable to facilitate physical meetings in 2020 and 2021, in an effort to ensure continued community input a survey was developed and distributed through multiple platforms.