Utility August 2022 Digital Edition

I N DUST RY INS IGH TS

ELEVATING CUSTOMER SERVICE WITH NEW TECHNOLOGY

By Christopher Allan, Journalist, Utility magazine

A recent industry panel session at the 2022 Digital Utilities conference in June brought together utility sector leaders to discuss the role of digital technologies in elevating customer service. Here, we revisit some of the critical debates that emerged from the panel, including topics like what customers are looking for when engaging with utilities, and emerging opportunities for collaboration. 26

UTILITY • AUGUST 2022

WWW.UTILITYMAGAZINE.COM.AU

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Utility August 2022 Digital Edition

Published on Jul 19, 2022Agriculture

Monkey Media

Integrating more renewable sources and decreasing reliance on coal power; the future of Australia's energy network; Marinus Link; virtual power plants; Future Grids panel insights; 2022 supply chain issues; implementing effective compliance program; critical success factors for community engagement campaigns; flood recovery tools; climate-resilient wastewater infrastructure; UV disinfection systems; reducing customer water leaks and bill shock; choosing the right check valve for your needs; biochar innovation; security seal numbering; using machine learning for bushfire prevention; digitising utilities; critical fault clearing in closed transition switching; Western Australia's energy future; Intelligent SCADA; LIDAR and aerial imagery.

Utility August 2022 Digital Edition

Articles inside

New horizontal directional drill packs a punch

Biochar innovation paves the way to net zero

Australia’s pathway to 100 per cent renewable gas

The challenges of remote monitoring of assets

Australian-first robot trenchless technology

Project Symphony: Western Australia’s energy future

Critical fault clearing in closed transition switching

Solving real-world problems at the edge of the grid

How digitisation is preparing utilities for the future

Who will drive Vehicle-to-Grid?

Renewable energy infrastructure – an opportunity to drive business transformation?

Using machine learning for bushfire prevention in Australia

Why security seal numbering matters

How South East Water is reducing customer water leaks and bill shock

Balancing current needs with future network demands

After the storm: what the floods have taught us

Choosing the right check valve for your water needs

Flood recovery tool improves SEQ resilience

Smart water meters tackle water losses in tropical North Queensland

New high-tech rotary lobe pumps

Dealing with supply chain issues in 2022

UV disinfection system lighting up SA Water treatment

Climate-resilient wastewater infrastructure

Critical success factors for community engagement campaigns

Four practical ways to implement effective compliance programs

Delivering new capital projects is only getting riskier — make it predictable

Elevating customer service with new technology