Mtel Design Process - Before
Feature Mapping
BUSINESS GOALS
USER GOALS
1. As a tool to expand journey to online 2. Including product (not only books) 3. Create social impact
-Reserve book services
1. Bookmark the book 2. Stock status of books 3. Book suggestion from experts 4. Trial read online
-Piblic reading list
PA I N S
-Scan physical book to application
- Physical workflow support
PA I N S - Membership sign up process
-Create Search behavior
- Search for a book or product. - How many discount they can have (seasonal / birthday / renewal) - Bring out physical membership card
`