Printer Firmware Guide

HP FIRMWARE UPDATES GUIDE

WHAT ARE FIRMWARE UPDATES?

Updating your printers firmware was meant to keep it running longer, or improve its performance! Recently it’s been exposed as a way manufacturers can update the ‘dynamic security’. What this means is they can without your knowledge ‘update’ your printer to block the use of anything other than genuine and expensive Inks/Toners.

CAN I STOP MY HP PRINTER PERFORMING AUTOMATIC FIRMWARE UPDATES?

Absolutely! It’s possible to simply turn the automatic updates off and this can be done via the printer, via your computer or via the HP app.

Here is a guide to help you. If you have any questions at all about HP firmware updates then please email our customer service team - support@ijtdirect.co.uk

Click on the dark blue bar at the top (the one with a setup sign, Wi-Fi sign and an ink drop).

New menu appears. Click on Setup at the top left of the menu.

The configuration menu will open. Scroll down to Printer Maintenance.

Click on Printer Maintenance and then on Update the Printer.

Choose Printer Update options and then Do Not Check.

METHOD 1 STEP 1: STEP 2: STEP 3: STEP 4: STEP 5: STEP 6:

Press NO when asked if you want to turn on Printer Updates.

METHOD 2 STEP 1:

Select ‘Config’ from the main menu.

STEP 4:

Select Update automatically and press OK.

STEP 2: STEP 5:

The configuration menu will open. Scroll down to ‘Extra’ and press ‘OK’.

Scroll down to off and press OK.

STEP 3: STEP 6:

On the following screen, scroll down to Update the printer and press OK.

You’ll see the following screen. Just press ‘NO’

Going forward HP will not be able to alter your firmware and you can continue using IJT Direct Own Brand cartridges without any issues.

DISABLING AUTOMATIC HP FIRMWARE UPDATES

USING THE CONTROL PANEL ON YOUR PC

STEP 1:

Open HP update option:

Windows 10: Click Start, click All apps, click HP and click HP Update.

Windows 8: Choose Windows + Q on your keyboard, type HP Update in the search bar and click on HP Update in the results list.

Windows 7/Vista: Click Start, click All programmes, click HP and click HP Update.

Windows XP: Click Start, click All programmes, click on the HP map and click HP Software Update.

OS X: Mac uses its own software! No updates will take place via OS X.

STEP 2: STEP 3:

Click on the ‘Settings’ button. The HP Update Settings popup will appear.

Select ‘Never’ and click on the OK button.

DISABLING AUTOMATIC HP FIRMWARE UPDATES USING THE CONTROL PANEL ON YOUR PHONE

(Available on Android and Apple smartphones and tablets)

1. Click the printer image on the home screen.

2. Click ‘Advanced Settings’

3. Click ‘Tools’.

4. Click ‘Printer Updates’ and click ‘Firmware Updates’

5. Select ‘Do not check for updates’ and click ‘Apply’.

6. A pop-up will appear with the following question: ‘Do you want to turn on printer updates?’

7. Click ‘No’.