Owner’s Letter

A LETTER FROM THE PRESIDENT

WHETHER THIS is your rst visit to Rosen Hotels & Resorts or if we have had the privilege of previously hosting you, we sincerely thank you for selecting us as your home away from home during your Or- lando stay. Our primary goal is, of course, to provide our guests with the very best in service and accommodations. It is with this in mind that we wish to share some information about our company through our custom magazine, Rosen Reveal.

In this issue, we recognize our Rosen family and the Rosen Difference. Having celebrated our 47th anniversary on June 24, 2021 one of my proudest achievements is that while we have grown to more than 3,000 associates, we operate much like we did when we started, as a small company that worked together as a great team. In fact, many of our associates have been with us for more than 25 years! When guests arrive, they are welcomed with open arms and warmly embraced as extended members of our family. Our associates are empowered to provide the highest level of service and hospitality to create for our guests a most engaging and enjoyable stay. We have heard on occasion that this makes us different from other hotel companies.

You will discover that we are a company that is not comfortable resting on our laurels. We are continuously dreaming up new ideas in an effort to exceed even your highest expectations. As such, we will look behind the scenes at some of the inventive handiwork of our culinary masters that seem to continuously “wow” our guests. And we will share more about our highly regarded self-insured healthcare plan, created over 31 years ago as an innovative solution to better meet our associates’ and their families’ healthcare needs.

We also will take a peek at the Rosen family history, where I hope you will enjoy reading my personal story. Growing up in New York City’s Lower East Side, I learned from my Russian and Austrian im- migrant grandparents that honesty, hard work, perseverance, respect for others and a philosophy of remaining free of debt (which we are) is a solid foundation upon which we can live our lives. I also learned from them that if one hopes to accomplish much in life, the ability to dream is absolutely essential.

We will tour our restaurants, the majority of which pay homage to my family members and thank them for their courage, kindness and tenacity. Sam & Bubbe’s and Harry’s Poolside Bar & Grill at the Rosen Centre are named in honor of my grandparents, who dreamed of and strug- gled mightily for a better life in America for themselves and their children. I hope you will enjoy an in-depth look at my father, Jack Rosen, whose whimsical autographed caricatures hang on the walls of his name- sake restaurant Jack’s Place at the Rosen Plaza. We will introduce you to 3NINE, our entertainment venue, and ’39 Poolside Bar & Grill, also at the Rosen Plaza, themed by my son Joshua for his dad’s birth year. Throughout the magazine you will see mentions of the Tangelo Park Program, an educational scholarship initiative created 29 years ago, about which I am most passion- ate. This program provides a free preschool

We are a company education for every 2-, 3- and 4-year-old that isn’t comfortable in the Tangelo Park community and a full scholarship to include tuition, room, resting on our laurels. board and books for every Tangelo Park high school graduate who is accepted to a Florida public college, community college or vocational/trade school, and now Rollins College as well. In the meantime, it is with tremendous excitement that I share with you that we have implemented a similar program in another underserved neighborhood, the downtown Orlando Parramore district. Since the spring of 2016, we have awarded an abundance of college scholarships to Jones High School graduates. We also are now funding the 24-classroom Rosen Preschool, which opened in August 2017. It is our hope that others will witness the extraordinary success both initiatives have achieved and will consider replicating a similar program in their own city. We are a relatively small, independent hotel company that prides itself on being responsive to the ever-changing needs of our guests. It is with this in mind that we would like to get to know you a little better and ask that you please send us an email with any comments to hrosen@rosenhotels.com. Sincerely, Harris Rosen, President & COO Rosen Hotels & Resorts