End of Term Report to the Mosman Community Mosman Council – August 2012 ss406 & 428(2) Local Government Act 1993
The Local Government Act 1993 requires that all Councils report to their communities on progress and achievements at the end of each Council term. This report, presented to the last meeting of the current Council on 7 August 2012, responds to these legislative requirements. It also contains an overview of the Community Environmental Contract works delivered over the past 12 years.
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Introducing the ‘MOSPLAN Review’
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Contents 1. Introducing the 'MOSPLAN Review'
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2. Introducing Mosman
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2.1 Our Place 2.2 Our People 2.3 Our Organisation
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3. MOSPLAN – Our Vision for Mosman’s Future
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Reading this Report
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4. Our Vision
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5. Vision 2050
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3.1
6. Delivering the Vision 25 7. 10 Year Objectives 29 8. MOSPLAN in Review – Our Progress
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8.1 Community Views – What do our residents think? 38 8.2 Our Achievements 8.2.1 8.2.2 8.2.3 8.2.4
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Governance 43 Environment 71 Social 109 Economic 149
8.3 Delivering Financial Sustainability 155 8.4 Measuring Performance 159 8.5 Meeting Our Commitments 191 the Community Environmental Contract 9. Appendices 217 MOSPLAN Theme/Program/Sub-Program/4 yr Objectives matrix MOSPLAN Review 2008-2012 – (Community Summary) End of Term Report to the Mosman Community
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1 Introducing the ‘MOSPLAN Review’ The MOSPLAN Review 2008 – 2012 is Mosman Council’s response to the end-of-term reporting requirements introduced as part of the NSW Government’s Integrated Planning & Reporting Reforms. The current Integrated Planning & Reporting Guidelines, established in accordance with s406 of the Local Government Act 1993, set out mandatory requirements that councils must comply with. These Guidelines require that a report be produced by all NSW councils at the end of each term of office outlining the council’s progress in implementing its Community Strategic Plan over the preceding 4 year period. The Guidelines specifically provide that this report is to be presented at the final meeting of an outgoing council. Section 428(2) of the Local Government Act 1993 also requires that this report be included in the Annual Report published in the same year as an Ordinary Election. The report has been presented to the 7 August 2012 Ordinary Council Meeting, and a summary report also distributed to all Mosman households in July this year.
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Introducing Mosman
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2 Introducing Mosman 2.1 Our Place
Mosman is a place of great history and beauty, located 8 kilometres north-east of the CBD on Sydney’s lower north shore. It is one of Australia’s premier suburbs, with an unmatched setting on Sydney Harbour. The area is characterised by beautiful localities such as Balmoral, Beauty Point, Clifton Gardens and Georges Heights. Occupying some 8.7 square kilometres, Mosman features numerous stunning bays and beaches punctuated by rugged headlands and sandstone cliffs. Natural bushland areas and foreshore parklands complement busy shopping strips and suburban neighbourhoods. The major thoroughfares of Military and Spit Roads both divide the area and connect residents of Mosman and those from further north to other parts of Sydney. Mosman’s history began with the Borogegal and Cammeraigal people and the area has since been renowned for activities as diverse as convict farms, whaling, artists camps, and military fortifications. As a destination, Mosman today is a great place to sample some unique Sydney heritage. The area is home to the world famous Taronga Zoo, as well as excellent harbour-side swimming and recreation areas, top restaurants, and high-end retail experiences.
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2.2 Our People
Mosman is home to some 28,000 residents, having experienced only minimal growth in its population in recent years. This trend is likely to continue, with the most significant demographic shifts likely to be in the age structure of the population as the proportion of residents aged 60 and over grows. Slightly more of our residents are female than male, and just under 30% have moved here from another country. In the five years to the 2006 census (the last census for which data is currently available), over 20% of Mosman residents has moved here from interstate or elsewhere in NSW. Fewer residents in Mosman come from nonEnglish speaking countries or identify as being of Aboriginal or Torres Strait Islander descent than other areas of Sydney During the same period the number of young working-age residents (18 – 34 years) fell, while the greatest increase was experienced in persons aged 60 – 69 years. Despite being below the Sydney average, the number of children aged 0 – 11 increased, however young people aged 12–17 years declined in numbers. We are a highly mobile community. At the 2006 census Mosman residents were significantly more likely to catch a bus or ferry to work than other Sydneysiders, and less likely to drive to work. Residents were also more likely belong to a one-vehicle household than people in other areas of Sydney. When travelling to work, Mosman residents are most typically heading to the Sydney CBD (36%), while a further 20% work within the Mosman local government area. Of jobs offered in Mosman, the largest percentage (35%) are filled by Mosman residents, with the next largest proportion of workers travelling from the northern beaches. Of more than 11,000 households in Mosman, the average household size in 2006 was 2.3 persons, although Mosman also has a significantly larger number of lone-person households than the Sydney average. Over 31% of Mosman homes are occupied by only one person, with family households (at 59%) remaining the predominant household type. Mosman residents live in a variety of dwellings, with separate houses still being the major type of dwelling. The proportion of separate houses (34%) is , however, significantly smaller than for Sydney as a whole (57%), while the proportion of medium and high density dwellings is significantly above the figure for Sydney overall. The qualifications of Mosman residents are higher than those for the average Sydney resident, and Mosman also has a significantly larger proportion of high income households than the Sydney average. There is a significantly higher proportion pf managers and professionals living in the area, and unemployment is also low when compared to Sydney overall. Mosman is a connected community, with a significantly higher proportion of volunteers than the Sydney average. Our connections via the web are also well above average. Council has recently received first release data from the latest Census (August 2011) and further data will be received later this year. Once this information is available, updates will be made to the Community Profile on Council’s website and further analysis of local demographic trends will be possible.
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2.3 Our Organisation Mosman Mayor and Councillors During the 2008–2012 Council term Mosman has been governed by an elected Council comprising nine (9) Councillors across the three wards of Middle Harbour, Mosman Bay and Balmoral. The current term of Council commenced in September 2008 and will conclude with the next local government elections on 8 September 2012. Councillor Dom Lopez OAM passed away in January 2012 and Councillor Belinda Halloran resigned from office in April 2012; leaving seven (7) Councillors in office at the conclusion of the 2008–2012 term. Over the past four years Mosman’s Mayor and Deputy Mayor have been elected annually by Councillors. Councillor Anne Connon is the current Mayor and Councillor Simon Menzies the Deputy Mayor. At a constitutional referendum held in 2008, it was determined by the Mosman community that, from 2012, voters will popularly-elect the Mayor for a period of four years from 2012 onward. In 2011 Council also made application to the Minister for Local Government to abolish all ward boundaries and to reduce the number of Councillors to seven, including a popularly elected Mayor. This application was approved in early 2012 and the resulting changes to Mosman’s governance arrangements will take effect from the local government elections to be held in September 2012. Details of Councillors elected for the 2008–2012 Council term are provided below. Following the September 2012 elections, details of the Mayor and Councillors for the 2012–2016 term will be published on Council’s website. Balmoral Ward Dominic Lopez OAM
Middle Harbour Ward Jim Reid
(Passed away January 2012)
Mayor 2008–2009
Tom Sherlock
Denise Wilton
Libby Moline
Warren Yates
Mosman Bay Ward Anne Connon
Mayor 2009–2010, 2010–2011 & 2011–2012, Deputy Mayor 2008–2009
Simon Menzies
Deputy Mayor 2009–2010, 2010–2011 & May–September 2012
Belinda Halloran
(Resigned from office April 2012) Deputy Mayor
September 2011–April 2012
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Council Management Leadership and management of Mosman Council is a collaborative effort between the Mayor, Councillors, the General Manager and staff. The General Manager, Viv May, is responsible for the effective and efficient delivery of Council’s day-to day operations, and is assisted in this task by his senior management team and 159 (full time equivalent) members of staff. Council’s organisational structure is illustrated below:
Mayor and Council
General Manager
Director Corporate Services
Director
Director
Environment & Planning
Community Development
Manager Information Technology Services
Manager Environment & Services
Manager Community Services
Manager Ranger Services
Manager Assets & Services
Manager Library Services
Manager Finance
Manager Urban Planning
Manager Library Resources
Manager Governance
Manager Development Services
Manager Cultural Services
Manager Organisation Development
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MOSPLAN
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3 MOSPLAN Our Vision for Mosman’s future
Mosman Council’s Community Strategic Plan is known as “MOSPLAN”. This plan has been developed and refined over many years, meaning that Council was very well placed to respond to State Government requirements introduced in 2009. MOSPLAN, which is updated annually, contains the following key elements, as stipulated by State legislation: A Community Strategic Plan – a 10 year+ strategic direction for Mosman, supported by a Resourcing Strategy which details Council’s approach to long term financial planning, workforce planning and asset management planning A four year Delivery Program – detailing the principal activities (including Programs and Sub-Programs) that Council will undertake to achieve the long term vision contained in the Community Strategic Plan A one year Operational Plan and Budget – outlining the actions Council will carry out in the coming financial year to achieve the four-year Delivery Program and Council’s long-term vision MOSPLAN is an integrated plan that not only articulates a long-term Vision for Mosman’s future, it also identifies how Council intends to deliver on that Vision across 10, 4 and 1 year horizons.
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MOSPLAN
Community Strategic Plan
10Yrs+
Governance Environment Social Economic
Resourcing Strategy
Asset Planning Workforce Planning Financial Planning
Major Strategies and Polices
Local Environmental Plan Development Control Plan Governance, Environment Social and Economic strategies & policies
Delivery Program
4Yrs
Operational Program
1Yr
Quarterly, Annual and 4-Yearly Reporting
MOSPLAN takes into account an extensive range of other strategies and plans prepared by Council to address specific service areas or issues and is designed to ensure that Mosman Council can deliver services to the Mosman community in a manner that is effective, efficient and planned in a logical and financially viable way. Council has a measurement framework in place to gauge performance against key MOSPLAN deliverables. Quarterly and annual reports are prepared in relation to MOSPLAN progress, together with this four-yearly report required at the end of each Council term. The next major review of MOSPLAN will be undertaken following the 2012 elections, with the new Council responsible for development of the next plan (MOSPLAN 2013-2023) to take effect 1 July 2013.
3.1 Reading This Report
Much of the progress detailed in this end-of-term report has been structured around the 4 key Themes of MOSPLAN – Governance, Social, Environment and Economic. The report provides a comprehensive account of Council’s delivery against the MOSPLAN Objectives that underpin each of these themes over the past four years. It critically analyses Council’s performance and highlights major achievements and advances across the period. In reporting on progress over the 2008 – 2012 period, this report also specifically focuses on Council’s financial performance, the extensive efforts being made to address a huge infrastructure challenge, and what the most recent research says about community views on Council performance.
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Our Vision
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4 Our Vision MOSPLAN is based on a clear Vision for Mosman’s future and how Council will help deliver that future in partnership with our community. MOSPLAN aims to bring this Vision to life, to provide a great place for current and future residents to enjoy.
Our Vision Proud to be Mosman Protecting our Heritage Planning our Future Involving our Community
Our Mission Council’s Mission is: To protect and enhance the distinctive qualities of Mosman in a responsive, friendly and caring way
Our Values Council’s Vision and Mission are supported by a set of values that guide the way services are delivered. These values are: Integrity Leadership Selflessness Objectivity
• Accountability • Openness • Honesty • Respect
Our Commitments A number of core guiding principles or commitments ensure that Mosman Council remains progressive and responsive to community needs. These include: Sustainability Innovation Collaboration Social Justice
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Sustainability Mosman Council has a strong commitment to sustainability in its broadest sense, including economic, social and environmental outcomes. From the environmental perspective, Council in 2010 adopted an Environmental Sustainability Action Plan which details objectives across 3 and 10 year timeframes for corporate activities, atmosphere, water, biodiversity, land, waste, environmental education, engagement and community activities. The plan details actions and performance indicators for environmental sustainability that inform MOSPLAN programming and facilitate an integrated approach to planning and service delivery.
Innovation As a relatively small local government authority with limited resources, innovation is a key element of Mosman Council operations. Council staff are actively encouraged to consider new and innovative approaches to service planning and delivery. This focus has been acknowledged through several awards and accolades including recognition of Council’s Community Engagement Strategy, its cultural and community programs, the consultation process for Mosman’s Local Environmental Plan and our leading practice in web innovation.
Collaboration Mosman Council is committed to working with local government partners through SHOROC and other alliances to deliver the best possible outcomes for Mosman residents. This spirit of collaboration also extends to many other community and government partners, who collectively and individually work with Council to fund, facilitate and deliver local services.
Social Justice Council supports and advocates the social justice principles of equity, access, participation and rights in both service planning and delivery. These principles are reflected in the objectives and activities detailed under MOSPLAN’s Social theme. In 2010 a Social Planning Overview was prepared to identify community development and service issues relevant to Mosman, and to provide input into MOSPLAN following conclusion of the Mosman Social Plan 2005-2009. The 2010 Social Planning Overview highlighted emerging social directions for Mosman, including the strengthening of community connections and inclusion, development of family friendly communities, supporting positive ageing and promoting local health and well-being. This social analysis has continued to inform MOSPLAN, and is illustrated through the kinds of activities proposed to support and nurture our community members in future years. The Social Planning Overview 2010 can be accessed on Council’s website.
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Vision 2050
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5 Vision 2050 In 2010 Council undertook extensive community consultation, enabling Councillors to develop . Vision 2050 is a glimpse into the future of Mosman and a reflection of Councillors’ long-term aspirations for the Mosman community. It builds on Council’s adopted Vision and Mission, providing further detail and focus. The 10 year objectives contained within this Community Strategic Plan, the 4 year objectives contained in the Delivery Program, and the programs, projects and initiatives detailed in the Delivery Program and Operational Plan are all linked to Vision 2050. Vision 2050, depicted on the following pages, is based around 5 key priorities – Urban Planning, Environment, Transport, Community and Economy.
Urban Planning Domestic scale architecture maintained except on Spit/Military corridor. Traditional strip shopping centre appearance and vitality reinforced. A maximum population of 30,000 in 2050 (presently 28,356) A maximum 700 new dwellings provided over the next 40 years. A diversity of housing choice to ensure a demographic mix including ‘ageing in place’. Adoption of sustainable lifestyle and building options for new and existing buildings encouraged. The special natural and man made qualities of foreshore and open space areas protected and enhanced. Mosman’s heritage conserved. Spit Junction recognised as having potential for imaginative commercial/retail/residential development to complement the traditional Military Road strip shopping precinct and the new village hub and commons.
Environment Climate change addressed using strategies that include mitigation, adaptation and resilience measures in order to play our part in the global future. Long-lasting sustainable behaviours fostered and improved through raised awareness/knowledge of sustainability concepts. Lifestyle and the environment enhanced through sustainable building practices. Biodiversity preserved and enhanced on both private and public property including beaches, reserves, bushland and green open spaces. Green renewable energy sources, and energy efficiency and conservation measures adopted for both private and public property. Total water cycle management approaches used that maximise conservation, efficiency, reuse and recycling of water including stormwater harvesting and reuse. Waste reduced significantly through avoidance, minimisation, reuse and recycling via local and regional initiatives. Sustainable transport taken up using an integrated network of walking and cycling paths throughout Mosman. Sustainability outcomes improved by lobbying Federal and State Governments to advocate for stronger policy and legislation. Sophisticated approaches such as sustainability indicators, lifecycle management and systemsthinking used to address sustainability challenges.
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Transport State/Federal Governments lobbied regarding rail option on Roseville corridor. Bus and ferry services for Mosman and the Northern Beaches improved so that people prefer using public transport as the mode of choice. No further expansion of capacity of the Spit/Military corridor, but reallocation of that capacity to give buses priority when needed. No further elimination of parking along the corridor. Wynyard bus interchange capacity issues solved. Reliance on private vehicles for short journey to work/ recreation trips reduced. Community transport expanded. Opportunities for pedestrian and bicycle transport maximised at local and regional levels. Local accessibility within Mosman improved for the convenience and lifestyle of residents. Northern Beaches linked more directly to the metropolitan freeway network.
Community Community services enhanced for all age groups including affordable child care, parent support groups, youth, ageing in place and people with a disability. Cultural facilities developed including the enlargement of the Library and Art Gallery, and provision of a local performing arts theatre. Community connectedness for all age groups encouraged by: àà enhancing volunteering opportunities àà facilitating intergenerational activities àà providing social outlets such as Men’s Sheds and community gardens àà involvement and enjoyment of Festival activities àà neighbourhood activities such as street parties àà people-friendly community spaces Innovative and accessible consultation methods continuing to be provided for residents to engage with the Council and become involved in community life. Active recreational pursuits encouraged, especially for young people through provision of sports facilities and support of local sporting groups. Health and wellbeing of residents improved through developing programs and linkages that promote healthy lifestyle, and working with other levels of government and medical practitioners to ensure the provision of local health services including mental health services. Cultural and spiritual diversity celebrated.
Economy Diversity and safety in centres with a mix of business and residential uses in proximity to leisure and entertainment throughout the day and evening. A tourism destination built on our artistic heritage and marketed in conjunction with local business representatives and landholders. Roles of small and large business centres reinforced by diverse local outlets catering for the community, especially the elderly. The unique character and heritage of all Mosman’s business centres enhanced by appealing, highamenity public spaces. A range of suitable accommodation options for visitors including B&B and small residential hotels. Shops and services easily accessible by walking, riding, driving or community/public transport. Business activities including home businesses and clusters meeting emerging work patterns and expectations.
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Delivering the Vision
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6 Delivering the Vision There are 4 key MOSPLAN Themes that direct Council operations, according to the adopted Vision and Mission, Vision 2050, and the underlying values and commitments that support them. These Themes are: Social Environment Economic Governance The GOVERNANCE theme addresses the civic leadership of Council and Council administration. It overs Council meetings, civic involvement, community safety, ranger services, finance and budgeting, maintenance of Council property and assets, and Council operations such as information technology and human resource management. The ENVIRONMENT theme addresses and encompasses urban planning, heritage planning and protection, development assessment, ecological sustainability, biodiversity conservation, waste management and street cleaning, environmental health management, water, air and noise management, sustainability education, traffic, transport, roads and cycling, open space management, and recreational facilities. The SOCIAL theme is Council’s people theme. It covers areas such as community needs and services for all ages and abilities, volunteering, Aboriginal culture and heritage, library services, Council’s website and electronic engagement, art gallery, cultural activities, festive events and friendship communities. The ECONOMIC theme covers areas such as local business business liaison and support, local employment, marketing Mosman, tourism and regional planning and cooperation. These themes are supported by a series of 12 Programs and 70 Sub-Programs that form Council’s 4-year Delivery Program and 1-year Operational Plan. The MOSPLAN Themes, Programs and Sub-programs are designed to draw upon and collectively work towards delivering “Vision 2050” - the long-term Visions agreed to by the Council of 2008-2012 in 2010.
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10 Year Objectives
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7 10 Year Objectives Each of the 12 MOSPLAN Programs specify a series of 10-year Objectives (reproduced below) that help guide service delivery. Progress against these objectives during 2008-2012, organised according to the 4 MOSPLAN Themes, is detailed in Section 8 of this report.
Governance
Council, Community & Consultation 1 To have continual improvement in the provision of support and services to councillors and the community. 2 For the community to have total confidence in the Council as an ethical and continually improving organisation that practices good governance, promotes and nurtures ethical behaviour and strives to apply best practice principles to all that it does. 3 To have a pro-active approach to setting the direction and evaluating the performance of the Council through information and consultation, including e-communication, resulting in a community which proudly identifies with the local area and which fully supports the direction and management of Council. 4 To have achieved constitutional recognition of local government. 5 To have innovative and accessible consultation methods continuing to be provided for residents to engage with the Council and become involved in community life.
Resource & Asset Management 1 To have provided directly or on behalf of other levels of government adequate, equitable and appropriate services and facilities for the community and to ensure that those services and facilities are managed efficiently and effectively; and are always of a high quality consistent with the requirements of the Mosman community. 2 To aim to have Council’s unrestricted current ratio at 2:1. 3 To have business systems which will meet the increasing demands for management information and that add value to the Council and community by providing integrated, accurate, timely, cost effective and responsive service. 4 To have Mosman Council regarded as an employer of choice by all its stakeholders. 5 To have risk management strategies in place to ensure Mosman is a safe place to live, work and play. 6 To incorporate integrated sustainable practices into Council’s Asset Management planning and implementation.
Community Safety 1 To achieve the following 10 Year Objectives in Mosman’s Community Strategic Plan: To have a manned Police Station in Mosman. To have a community where individuals are aware of and accept their respective responsibilities necessary to maintain a safe community. To have responsible and informed animal owners. To have a responsive and effective emergency management network covering Mosman
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Environment
Urban Planning
1 To have the local character of Mosman maintained by: Conserving its heritage Ensuring Sustainability Effective land use planning, including protection of the foreshore Requiring high quality development Improving amenity 2 To have Mosman recognised as a desirable place to live, work and recreate with a population of 30,000 by 2050 (700 additional dwellings). 3 To have the domestic scale of Mosman maintained while providing for large scale development opportunities along the Spit/Military Road corridor.
Built Environment 1 To have the local character of Mosman maintained by: Conserving its heritage Ensuring sustainability Meeting community needs Effective land use planning Requiring high quality development Improving safety and amenity 2050 Objectives Maintaining its domestic scale except on The Spit / Military Road Corridor Adopting sustainable building options for new and existing buildings Providing diversity of housing choice including ageing in place Protecting and enhancing the natural and man made qualities of the foreshore
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Sustainability, Environment and Health 1 Climate change addressed using strategies that include mitigation, adaptation and resilience measures in order to play our part in the global future. 2 To have long-lasting sustainable behaviours fostered and improved through raised awareness/knowledge of sustainability concepts. 3 To have lifestyle and the environment enhanced through sustainable building practices. 4 To have biodiversity preserved and enhanced on both private and public property including beaches, reserves, bushland and green open spaces. 5 To have green renewable energy sources, and energy efficiency and conservation measures adopted for both private and public property. 6 To have total water cycle management approaches used that maximise conservation, efficiency, reuse and recycling of water including stormwater harvesting and reuse. 7 To have waste reduced significantly through avoidance, minimisation, reuse and recycling via local and regional initiatives. 8 To have sustainable transport taken up using an integrated network of walking and cycling paths throughout Mosman. 9 To have sustainability outcomes improved by lobbying Federal and State Governments to advocate for stronger policy and legislation. 10 To have sophisticated approaches such as sustainability indicators, lifecycle management and systems-thinking used to address sustainability challenges.
Parks & Recreation 1 To have sustainable recreational facilities including: Parks and Gardens Bushland areas Civic spaces Sporting facilities Beaches and marine structures Swim Centre Playgrounds that are maintained and embellished to meet the changing needs of the Mosman community.
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Transport & Traffic 1 To have the State and Federal Government support a rail option on the Roseville Corridor. 2 To have the Northern Beaches linked more directly to the Metropolitan Freeway Network. 3 To have an improved bus and ferry network so that public transport is the transport mode of choice. 4 To have no further expansion of the Spit/Miitary Road corridor but reallocation of that capacity to give buses priority when needed. 5 To have no further elimination of parking along the Spit and Military Road corridor. 6 To have a multi-modal sustainable transportation network which meets the community’s needs in terms of safety, user comfort and local access and amenity. 7 To have an asset management program that comprehensively and sustainably maintains and protects all of Council’s assets (infrastructure and natural). 8 To have a well maintained network of roads and footpaths. 9 To reduce the reliance on private vehicles for local trips through the expansion of community transport and pedestrian and cycling facilities. 10 To have minimal incidences of traffic accidents. 11 To have an upgraded car park at Mosman Junction.
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Social
Community Development & Services 1 To have Council lead and positively shape community well-being, respond strategically to the social impact of change, and advocate for social justice on behalf of the community with external organisations and agencies and Commonwealth and State Governments. 2 To have a well informed and engaged community that has access to a wide range of community services and programs. 3 To have Council and other service providers deliver high quality, integrated community services and programs that are accessible and inclusive, strengthen social capital and contribute to the health and wellbeing of the community. 4 To have well designed and accessible community facilities which are recognised as community hubs which support the effective delivery of community services and programs and promote healthy lifestyle. 5 To have highly valued and supported volunteers with a range of skills engaged in work which makes a positive contribution to the community. 6 To have a cohesive, harmonious, and caring community, where residents are supported throughout their life cycle and that is inclusive of people with a disability, people from culturally, spiritually and linguistically diverse backgrounds, and people of Aboriginal and Torres Strait Islander descent.
Library & Information 1 To have the Library recognised as a community hub and a ‘place of connectedness’. 2 To have a library building that is a functional, multi-purpose space accommodating intellectual, cultural, recreational and information services, lifelong learning opportunities, resources and activities for all age groups. 3 To have library services that are free, accessible and which anticipate and fulfil community expectations. 4 To have resources including books, audio-visual material and material published in electronic format, which cater for the information, lifelong learning and leisure needs of all ages. 5 To have information technology resources which support the Library’s services and to maintain external partnerships such as the Shorelink Library Network in order to provide the community with access to resources held in the Library and beyond. 6 To have a Local Studies Collection that celebrates Mosman’s heritage, reflects all eras of Mosman’s history and is appropriately housed, exhibited and preserved for future generations. 7 To have information on Council services, facilities and events effectively disseminated in a range of media so that residents are aware of opportunities to participate in and contribute to a vibrant community life. 8 To have a web presence that provides the best possible means of interacting with our community.
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Cultural Development Services 1 To have strong community spirit through people of all ages, backgrounds and beliefs respecting and caring for each other, involving themselves in planning and enjoying the Festival of Mosman and other cultural activities and entertainments both communitywide and at neighbourhood/street level, and celebrating individual and community achievements. 2 To have a local performing arts theatre and a vital performing arts scene in Mosman where musicians, singers, actors and dancers of all ages can develop their skills and present their work for the benefit and enjoyment of the local community. 3 To have highly regarded public art which engages residents and visitors alike. 4 To have optimum income from the Mosman Art Gallery & Community Centre as a comfortable, high quality venue for hire, whilst being sensitive to community needs and aspirations. 5 To have a vital visual art scene in Mosman where the Mosman Art Gallery & Community Centre is highly regarded and recognised as one which celebrates our artistic heritage and fosters art for all ages with an enthusiasm for contemporary visual arts and crafts and design, and the processes associated with their production. 6 To have enlarged the Mosman Art Gallery to accommodate the expansion of the range of programs and workshops. 7 To have a broad range of cultural programs and civic, community and commercial events which maximise community involvement and are widely promoted. 8 To have Friendship Agreements which foster friendship, goodwill and co-operation between our communities.
Economic
Local & Regional Economy 1 Keeping the unique character and heritage of all Mosman’s business centres enhanced by appealing, high-amenity public spaces. 2 Reinforcing roles of small and large business centres with diverse local outlets catering for the community, especially the elderly. 3 Business activities including home businesses and clusters meeting emerging work patterns and expectations. 4 Having shops and services easily accessible by walking, riding, driving or community/public transport. 5 A range of suitable accommodation options for visitors including B&B and small residential hotels. 6 To have Mosman recognised as a tourism destination, building on its artistic heritage, marketed effectively and appropriately and to welcome visitors in a manner which is sustainable, which enhances the lifestyle of residents and the economic opportunities for local business, and which reduces any adverse effects.
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7 To have the SHOROC region recognised for its economic wellbeing, quality of life, efficient transport systems, service orientation, shared resources and practices, community spirit and natural and clean environment. 35
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MOSPLAN in Review our record of progress
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8 MOSPLAN in Review our record of progress 8.1 Community Views – What do our residents think?
The latest Mosman Community Survey was conducted in June 2012. 400 randomly selected residents from across the municipality participated in this telephone survey, sharing their views on local issues and Council performance. The topline results from the survey are provided below, with comparisons (where possible) to earlier surveys and external benchmarks.
Overall Council Performance Survey respondents in 2012 have given Council’s overall performance a mean score of 6.6 out of 10. This is just below the 2010 score of 6.7 and just above the NSW benchmark of 6.5. The comparable score in 2006 was 6.53
Value for Money When asked if Council services represented value for money in terms of the amount outlaid by households on rates and charges, the 2012 survey respondents gave Council a mean score of 6.5 out of 10. This compares favourably against the 2010 score of 6.22 and the 2006 score of 5.85.
Councillor and Staff Performance The 2012 Community Survey results indicate that overall satisfaction with the performance of Mosman Councillors has remained relatively stable since 2010, and above the NSW benchmark, with higher satisfaction recorded for survey respondents who could recall recent contact with a Councillor. Satisfaction with Council staff – specifically those with whom the survey respondents could recall recent contact – fell marginally overall.
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Services & Facilities In June 2012 the top-rating Council services and facilities in terms of resident satisfaction were (in order): Provision & maintenance of parklands Library services Waste & recycling collection services These were also the top-rated services in 2010. The following services and facilities also rated comparatively well for community satisfaction in 2012: Overall cleanliness, appearance & management of public spaces Enforcement of health & food regulations Management & protection of the environment Cleaning of streets Although there were generally only marginal shifts in satisfaction (both up and down) across all services and facilities, the largest upward shifts were recorded for ‘Condition of public toilets’, ‘Provision of car parking’, “Providing & maintaining local roads’ and ‘Enforcement of parking restrictions’.
Of 18 comparable measures for local government services and facilities provided by NSW Councils, Mosman Council scored above the NSW benchmark for 13 of these services and facilities. The categories of services and facilities rated most important were Waste, Health & Environment, followed by Infrastructure & Traffic. The lowest mean satisfaction scores were recorded for (in order): Development approvals process Services & facilities for people from culturally & linguistically diverse backgrounds Providing & maintaining bike paths The services & facilities with the highest ‘performance gap’ (the difference between perceived importance and satisfaction) were: Providing & maintaining footpaths Traffic management Provision of car parking
Community Connections The 2012 Community Survey results show that Mosman residents generally feel safe – with slightly more feeling safe to walk in their local neighbourhood than in 2010. Residents’ overall sense of being connected to their local community is slightly down, however, on 2010. The table below shows how respondents rated various statements about community safety, pride and well-being (out of 10) in both 2010 and 2012.
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Overall 2012
Overall 2010
I feel safe in my own home
8.76
8.83
I feel safe walking around my neighbourhood
8.66
8.63
I can call on a neighbour or local relative if I need assistance
8.13
8.04
I feel I belong to the community I live in
7.73
7.85
My neighbourhood is a friendly place to live
8.04
8.05
I make a contribution to the community I live in
6.73
7.16
I mainly socialise in my local area
6.27
6.47
People in Mosman are generally proud of their area
8.45
8.55
Local Issues The 2012 survey responses identified the top issues facing Mosman in the next 10 years as: Traffic – management, congestion, control, Spit Bridge/Junction, Military Road Development – controlled, overdevelopment Parking – provision, payment Population – overpopulation, growth, ageing Roads & Footpaths – maintenance, upgrades Environment – preservation, climate change, sustainability Public transport Of all issues raised, traffic represented 45% of responses, clearly demonstrating its importance to local residents.
Satisfaction ‘Drivers’ Analysis of the 2012 Community Survey results has shown that there are a number of key ‘drivers’ of community satisfaction. The most significant of these drivers is ‘Council engaging with the community’, followed by: Council leadership on matters important to the community Access to Council information and Council support Overall range and quality of community facilities & activities
8.2 Our Achievements Included in this section are a selection of key Council achievements between 2008 and 2012, organised according to the Themes and Programs of MOSPLAN. As well as program highlights, a series of ‘snapshots’ provide a birds-eye view of the type and scope of services and facilities delivered by Council during this time. Performance measures (at Program level) are also reported on in this section, together with some of the awards Council has won for its work and some of the forums in which Council staff have shared their experience and expertise over the period. A chronological summary of key achievements over the last four years is also included in the Community Summary publication appended to this report.
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Governance 42 | MOSPLAN Review 2008-12
8.21 Our Achievements
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8.21 Governance Council, Community & Consultation Planning
Integrated Planning & Reporting Mosman Council has taken a proactive approach to strategic and corporate planning over the past two decades, and was therefore well placed to implement the Integrated Planning & Reporting reforms of the NSW Government that came into force in 2009. Given Council’s involvement in the progressive development of these reforms, Mosman was able to preempt many of the now-legislated requirements well in advance of other Councils. Mosman was one of 35 “Group 1“ NSW Councils to formally implement the new planning and reporting requirements in 2010 and received a very positive assessment of its first Community Strategic Plan from the Division of Local Government. Since that time a further two Community Strategic Plans, with accompanying Resourcing Strategies, Delivery Programs and Operational Plans have been prepared and ratified by Council. At each iteration, these plans have been further refined; performance frameworks, financial forecasting and reporting improved; and integration of strategic, asset and financial data strengthened. Engagement is already well underway to review the current plan and to produce the first Community Strategic Plan (MOSPLAN 2013-2023) for the 2012-2016 Council.
Engagement
Engaging Our Community Over the four years Council has demonstrated significant commitment to community engagement through a range of innovative approaches to informing, consulting and involving our community. The involvement of community members in Council activities and decision making has expanded considerably over recent years, particularly with the advent and ongoing evolution of new technologies. While maintaining and expanding some of the more traditional channels of consultation, Mosman Council has also made extensive use of more recent innovations, some of which are described in further detail later in this report. Our approach to e-communication has been two-tiered, including the building of Councilhosted project spaces while also listening and participating in social networks. Many online community consultation opportunities have been provided for plans and projects including the annual MOSPLAN Review, the Community Engagement Strategy, the Mosman LEP Review, the Mosman Rider and the People’s Junction project. Residents have the opportunity to register for email alerts for community consultations, which has proved an effective means of notification. While Council is an innovative leader in social networking and online engagement, we also recognise that many residents still rely on traditional print-media and face-to-face communication, and this continues to be an important component of our community engagement. 44 | MOSPLAN Review 2008-12
Some of the more traditional ways we communicate and engage include: Our quarterly Mosman News distributed to every household and business Regular publications such as Vacation Care Handbook, Mosman Art Gallery News, Over 55s, Library News & Views, MosBites - Healthy living and food guide Specialised flyers What’s On fortnightly column in the Mosman Daily Publicity (print media, radio and TV, such as the successful campaign to save Mosman Police station) Community Information Displays and Signage (such as Vision 2050) Workshops, Seminars and Events Talking with the Community through ‘Community Conversations’ and ‘Street Speak’ sessions. Consultative Groups including those focussing on Safety, Access, the Art Gallery & Environment, as well as various working groups and reference groups such as the Active Transport Working Group and Asset Management Reference Group. In 2009 Council’s Community Engagement Strategy was comprehensively reviewed. The Strategy was recognised for its forward-thinking approach, receiving the 2009 Gov 2.0 Innovators Award in the Small Agency category from the Government 2.0 Taskforce. Extensive community engagement took place over 2009 and 2010 to develop ‘Vision 2050” – a long term vision for Mosman’s future. ‘Community Conversations’ and ‘Street Speak’ activities were key elements of this project. Council’s commitment to involving residents in major strategic planning exercises continues, with a new Community Engagement Strategy adopted in March 2012, relating specifically to development of Mosman’s next Community Strategic Plan – MOSPLAN 2013-2023. In 2011 Council also made use of the ‘21st Century Town Meeting’ consultation tool to engage residents in relation to major streetscape upgrades planned for Military Road. The use of random selection and electronic voting technology at this meeting was well received.
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8.21 Governance Community Survey One important ongoing tool for gauging community sentiment in relation to both local issues and Council performance is the Mosman Community Survey. During the last four years these surveys, conducted randomly by telephone interview, have been undertaken in November 2010 and June 2012 and will continue at 2-yearly intervals. The development of the 2010 survey involved a critical review of prior surveys and the establishment of new baseline questioning to contribute more meaningfully to Council’s planning and reporting processes. This means that Council will now have access to a rich source of information for service planning as well as data for performance measures and quality of life indicators included in MOSPLAN. Key results from the June 2012 survey are included in this report.
BIGIDEAS The ‘BIGIDEAS’ forum acknowledges that great ideas for Mosman’s future are not necessarily formulated at a particular point in time (e.g. during Community Strategic Plan consultations), rather that these ideas can come at any time. Launched in March 2011, BIGIDEAS seeks to harness the creativity and innovative thinking of Mosman residents. It allows people to log their own ‘big idea’ for Mosman’s future, as well as vote and/or comment on others’ ideas. BIGIDEAS is an ongoing community conversation that provides a continual feed into Council’s planning processes. As an engagement tool it’s not only available during other community engagement processes, but also 24 hours a day, 7 days a week, 365 days a year. Access to the site is via ideas.mosman.nsw.gov.au
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Community Engagement and Web Technologies Mosman Council was an early adopter of web technologies for communication and engagement. Extensive use of blogs, forums, participation in social networks, use of Twitter, Facebook, Youtube and Flickr have simply become the way we do business. In 2008 Mosman Council was the first metropolitan local government authority in Australia with a Twitter account. A number of project-specific websites have been established to support consultations, such as websites commissioned for the Mosman draft LEP and Spit Junction Masterplan projects. In late 2010, our community consultation for the draft Local Environmental Plan (LEP), MosmanLEP.net won the year’s Urban Planning Achievement Award from The Planning Institute of Australia. The Award recognised the comprehensive and varied nature of the consultation encompassing both new and traditional media. Council distributes five email newsletters. The format and branding of these was improved in 2010, and the service now has 2,579 subscribers – an increase of more than 60% since 2008 With access to the web, a mandate to participate online and given the tools needed to write, converse, photograph and video, Council officers are publishing more online faster than ever before. The result is a vibrant and ever-changing presence online that shares Council’s work with the community. It has also given Mosman Council an impact online that outstrips much larger organisations. Significant training and support for staff has enabled more information to be published online in more formats, more often. This culture of innovation has brought with it new ideas from within. In November 2010, Mosman Council staff were awarded first prize in an Innovation & Savings Challenge run by SHOROC, for their ‘iReport app’ aimed at improving accuracy and reducing time taken to report issues like potholes and infrastructure damage. A working prototype was developed in-house in consultation with rangers and from March 2011 was deployed in the field. Council’s Community Engagement Strategy advocates open licensing and open formats for non-private, non-personal data. In April 2011, data.mosman.nsw.gov.au was launched. The Mosman Council DATAstore makes data available for reuse by Council, other government and public sector agencies, business and the community. By making its Development Application (DA) data available for reuse, Council makes it possible for local residents to receive email alerts from planningalerts.org.au when a planning application is received nearby. The same data enables an augmented-reality iPhone app. Residents and visitors can scan the local area with a mobile phone and see, in real time over a live image, an icon above all properties with a DA at Council. The Mosman Council DATAstore is evidence that development of local authority information infrastructures enable web developers to innovate new products of real value to the community. In November 2010, this collaborative approach also gave residents and visitors a way to track Council’s community bus, the Mosman Rider, in real time via mobile phone or computer. The Council website (40,000 visits and 100,000 page views per month) is built in-house on free software and has over 4 years cost less than $8,000. By building capability for content creation and web development within the organisation, Council is also ensuring its online strategy is sustainable. Our Community Engagement Strategy recommends “practical support for community participation” online. A series of workshops and talks have been held for councillors, staff and constituents. Council has recognised that to be part of a local online community it must help build that community and learn from the participation.
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8.21 Governance Governance
Councillors’ Portal and Electronic Business Papers In January 2011 a secure portal was established on Council’s computer network to enable distribution of information to Councillors by secure electronic means. This environmental initiative has saved on paper consumption, staff time in printing documentation including Council Meeting Business Papers and in delivering information and enables Councillors to download information as and when required or to retain it on their computers.
Council Chambers Voting and Amplification System An electronic voting and amplification system for meetings was implemented from the commencement of this Council term for the first time. The microphone system implemented for all Councillors, staff and residents has been greatly appreciated by the gallery and the electronic voting system has ensured that Council’s good governance practice of displaying and recording of voting by Councillors on individual items is immediate, transparent and consistent with legislative requirements and best practice.
GIPA & Public Access Policy The Government Information (Public Access) Act came into effect on 1 July 2010. The new ‘right to information’ system was designed to meet community expectations for more open and transparent government and replaced the Freedom of Information system that had been operating since 1989. This new access to information regime applies to all NSW government agencies, including local councils requiring proactive information disclosure through mandatory publication and authorised release of ‘open access information’. Council responded by providing a new Access to Information page on its web site in compliance with the legislation and to assist the public. Further, Council had developed and adopted a new Access to Information Policy that initially acknowledged both the ambit and limitations of the public’s access to Council documents and information under its ‘open file policy’ and that had regard to the restrictions on access set out in various State and Federal Government legislation. This policy was reviewed upon implementation of the GIPA Act. The community continues to freely gain access to the information it is entitled to with minimal effort. The DA Tracker facility on Council’s web site is a prime example of free and easy access to information.
Procurement Council has developed (using a SHOROC model) its Procurement Policy and associated Procurement Manual which is used as the basis for the purchase of all goods and services. The Procurement Manual uses standard form template documents for the tendering and seeking of quotations for goods and services.
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Ethical Standards & Culture Council’s administration supports a strong ethical culture - even though we are a small Council we need to provide the same framework for good governance and nurture it albeit with significantly less resources than larger authorities. Mosman has a good track record that is not due to good fortune but to good design and risk minimisation through a strong ethical culture supported by a robust governance framework. A Governance Plan has been developed which consolidates Councils significant policies that promote high ethical standards. This plan, together with rigorous induction sessions and regular Code of Conduct training and refresher courses for Councillors and staff, raises the bar by promoting higher standards of probity and accountability. Results from Council’s latest Employee Engagement Survey in early 2011 indicated that staff have high recognition (90%) of council’s values and its key governance policies supporting ethical behaviour.
PABX In January 2010 a new VOIP telephone system was installed and became operational. This replaced Council’s system that had been installed some 15 years previously. The new system has facilitated much-improved management of calls into and out of Council as well as providing useful management reporting tools.
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8.21 Governance Policy Development & Review To promote good governance, Council is constantly developing and reviewing its policy base and thereby providing a sound framework for ongoing operations. The following policies were developed or reviewed between July 2008 and June 2012:
Date
Detail
MOSPLAN Report to Program Council/ Memo date
14 October 2008
Updated Code of Conduct Model
Program 1
CS/43
4 November 2008
Updated Payment of Expenses and Provision of Facilities to Mayor and Councillors
Program 1
CS/58
25 November 2008 Updated Outdoor Dining Approvals
Program 2
CS/63
3 March 2009
Updated Outdoor Advertising Policy
Program 2
GM/9
7 April 2009
Updated Charitable Collection Policy
Program 10
CS/21
7 July 2009
Updated Environmental Sustainability Policy to replace Environment Policy
Program 5
EP/111
21 July 2009
Updated Complaints and Customer Response Policy
Program 1
Memo DW No. 2112824
4 August 2009
New Food Safety Compliance and Enforcement Policy
Program 5
EP/136
New Asset Management Policy
Program 2
EP/140
1 September 2009
Updated Financial Assistance Policy
Program 2
CD/21
3 November 2009
New Access to Information Policy
Program 1
CS/67
Updated Payment of Expenses and Provision of Facilities to Mayor and Councillors
Program 1
CS/70
Updated Complaints Handling And Customer Response Policy
Program 1
CS/3
Updated Code of Meeting Practice
Program 1
CS/5
New Not to Use Eggs from Caged Chickens Policy
Program 5
NM/3
6 April 2010
Updated Foreshore Parking Stickers
Program 11
CS/17
4 May 2010
Updated Community Engagement Strategy
Program
CD/6
13 May 2010
Updated Asbestos Management Plan
Program 2
EP/194
2 February 2010
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3 August 2010
Updated Payment of Expenses and Provision of Facilities to Mayor and Councillors
Program 1
CS/37
1 September 2010
Updated Corporate Sponsorship Policy
Program 10
PF/260
7 September 2010
New Prevention of Fraud and Corrupt Conduct
Program 1
CS/45
Updated Protected Disclosures Act Internal Reporting System
Program 1
CS/46
New Conduct of Technical Experts at Council Meetings
Program 4
GM/23
New Development Assessment Protocol for Inspection of Sites
Program 4
GM/23
Updated Policy on Payment of Expenses and Provision of Facilities to Mayor and Councillors
Program 1
CS/54
Updated Access to Information Policy
Program 1
CS/55
Update Advertising Signs on Footpaths Program 2
CS/63
Updated Audit Committee Charter
Program 1
CS/65
30 November 2010
Updated Code of Meeting Practice
Program 1
CS/76
19 January 2011
Updated Council Credit Cards and Cabcharge Facility
Program 1
GM approval 19 January 2011
1 March 2011
Updated Access to Information and Provision of Information to and Interaction Between Councillors and Staff
Program 1
CS/9
Updated Procurement and Land and Asset Disposal Policy
Program 1
CS/10
7 June 2011
Updated Access to Information Policy -
Program 1
CS/30
5 July 2011
New Sustainable Event Management Policy
Program 5
EP/87
5 October 2010
2 November 2010
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8.21 Governance
2 August 2011
Updated Policy on Internal Reporting under the Public Interest Disclosures Act 1994
Program 1
CS/39
6 September 2011
Updated Privacy Management Plan
Program 1
CS/44
4 October 2011
Reviewed Payment of Expenses and Provision of Facilities to Mayor and Councillors
Program 1
CS/51
New Payment of Expenses and Provision of Facilities to General Manager
Program 1
CS/52
Updated Fees for Personal Trainers Application
Program 2
CS/61
New Commercial Use Licences for Council’s Public Reserves
Program 2
CS/61
7 February 2012
Updated Footpath Occupations – Outdoor Dining
Program 2
CS/3
6 March 2012
Updated Records and Information Management Policy
Program 2
CS/10
New Marie Bashir Mosman Sports Centre and Drill Hall
Program 6
CS/11
New Waste Minimisation Policy
Program 3
EP/10
New Mosman Youth Development Centre - Policy and Procedures for Hire
Program 6
CD/13
Updated Enterprise Risk Management Policy
Program 2
CS/16
Updated Pricing Policy 2012/2013
Program 1
GM/12
17 April 2012
New Greywater Policy for Domestic Use
Program 5
EP/30
1 May 2012
New Internet, Email and Mobile Computing Policy. Replaces previous Email Policy
Program 2
CS/19
5 June 2012
New Compliance and Enforcement Policy
Program 5
EP/41
Updated Mayor and Councillors, and General Manager - Policies on Payment of Expenses and Provision of Facilities
Program 1
CS/23
1 November 2011
3 April 2012
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Resource and Asset Management Asset Management
Managing Our Assets Sustainably Mosman Council owns and manages assets with a current gross fair value of $660 million. By implementing appropriate asset management practices over the past few years, Council is well on the way to ensuring that the right amount of funding is directed to key assets and the community receives appropriate levels of service from those assets. Mosman’s adopted framework for asset management is built on best practice and is open and transparent. The key elements of asset management planning at Mosman are:
Asset Management Policy and Strategy Our Asset Management Policy and Strategy, adopted in 2009, established our direction for asset management and outlined how we will go about ensuring assets are managed in the most appropriate way. Both these documents will be reviewed and updated in 2012, with the Strategy and associated systems and processes also undergoing formal review in 2011.
Asset Management Plans Council has completed, or is close to completing, Asset Management Plans for all asset classes, as shown below. These plans provide detailed information on how to manage assets, including data on asset condition, life cycle analysis, asset replacement costs and future maintenance requirements. 1. Roads – this covers roads, kerb and gutter, footpaths, rock faces, retaining walls and traffic devices like roundabouts and refuge islands – Completion date 2010(v1) 2. Marine Structures – this covers Mosman’s jetties and baths and seawalls – Completion date 2011(v1) 3. Open Space – this covers parks, ovals and bushland – Completion date 2012(v1) 4. Buildings – this covers all Council owned and managed buildings – Completion date 2008(v1); 2012(v2) 5. Stormwater – this covers all pits, pipes, creeks, water tanks and pollution control devices – Completion date 2008(v1); 2012(v2) The development of these asset management plans has been the focus of Council’s attention over the last few years, with Council completing extensive condition assessments and revaluation of all road, marine and open space assets. Currently the focus is on stormwater and buildings which will be completed by the end of 2012. These assessments are based on a complete audit of Council’s assets and will put Mosman in a good position to understand where it stands and plan for the future.
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8.21 Governance Asset Management and Financial Systems Integration Once all the asset management plans are completed we will be in a position to determine the level of funding required to maintain our assets at an appropriate standard. This will be in the form of a costed 10 year work plan for each asset class and integration of these work plans into Council’s Long Term Financial Plan. Preliminary models have been developed to demonstrate the impact of various levels of service on long term financial forecasts, and these will be considered by the new Council to be elected in September 2012. To assist in determining the standard and level of service for each asset class, to test Council’s direction and professionally review assumptions, an Asset Management Reference Group was established by Council in 2011. Membership of this group includes volunteer community members with experience in the fields of accounting, infrastructure and state government policy.
Contracting Council Mosman was one of the first Councils in Australia to modernise our approach to the delivery of services. In the early 1990s a blue collar workforce of 100+ was reduced to less than 10 over a period of 18 months without resorting to redundancies, either forced or voluntary. The resulting savings have been maintained in second and third generation contracts. A by-product of outsourcing has been major savings in workers’ compensation premiums and claims that have been reinvested into infrastructure maintenance. A further saving has been achieved through not having to procure, house and maintain expensive plant and vehicles. Today, the relevance of market testing is evidenced by the fact that over 60% of our total budget is put to the market place, thereby guaranteeing ratepayer value.
Energy Supply Contracts In 2010 Mosman Council tendered with the Southern Sydney Regional Organisation of Councils (SSROC) for the provision of electricity for large sites and street lighting resulting in a contract with Momentum Energy.
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SHOROC Procurement and Partnership Savings Partnering with our neighbouring councils through SHOROC’s Cost Saving and Productivity Program has, and continues to, deliver cost and productivity savings for Mosman through successful joint tendering and delivery of a number of regional collaborative projects. Over $3 million in savings have been achieved by the four SHOROC councils through this partnership - savings which can be re-invested in continuing to deliver services for their communities. Mosman’s share of savings over the last two years exceeds $500k. Delivering shared services and joint tenders and projects on a regional scale is recognised as a way councils can more cost-effectively deliver high quality services for their communities whilst maintaining the ‘local’ in local government. Key projects for 2010-12 have included: Joint tendering: 17 regional tenders undertaken including: Road construction materials and services, Records storage, Minor Capital Works, CCTV & Stormwater maintenance, Line marking and Signposting; Cash Collection; Stationary; Hygienic services; Hardware; Ready Mix Concrete and Traffic signage. The Procurement Working Group strategically reviewed council services to identify priority areas where cost efficiencies and increases in productivity could be achieved. Collaborative projects: A Regional Waste Stream Composition Audit was conducted, Regional Groundwater investigation commenced, and 7 projects established including projects focused on records digitization and storage, HR recruitment and training and compliance and certification. Common waste collection – Implementing a common residential waste collection system has the potential to achieve significant financial savings and improved environmental results. Mosman, Warringah and Pittwater Councils have agreed a common collection system will be implemented by 2014/15 to build on the gains made through establishment of Kimbriki Environmental Enterprises (KEE), a council-owned shared service to sustainably manage regional waste re-use and disposal at the Kimbriki Resource Recovery Centre at Terrey Hills. SHOROC worked with Council General Managers, waste staff and KEE to plan the project, analyse current and potential financial and service elements, and commissioned an investigation by independent waste experts into potential common waste collection systems. Subsequently councils all agreed the common collection system and work has commenced on a joint tender process for waste collection services. Most recently, development approval has also been granted for an alternative waste technology facility at Kimbriki.
Crown Land Annual Reports Council has worked with the NSW Crown Lands Office to complete new annual reporting requirements in relation to the activities of all Crown Land under Council’s care and control since August 2009.
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8.21 Governance Financial Management Financial Modelling
In 2009 Council purchased a new Long Term Financial Planning package from LG Solutions which has been in use since the 2009/2010 Financial Year. This has enabled Council to meet Division of Local Government requirements in relation to its Strategic Financial Planning, more effectively provide financial information via Income Statements, Cash Flow Statements and Balance Sheet as well as estimates of Working Capital and comparative ratios.
Fair Valuation of Assets Council has met its Division of Local Government’s mandated Fair Valuation requirements by implementing a fair value for its assets for Property/Buildings/Plant & Equipment by June 2008, its Roads/Footpaths and Drainage by June 2010 and Community Land/Land Improvements/Other Structures by June 2011.
Pay and Display Parking After lengthy community consultation, Mosman joined other Sydney Councils by installing on-street pay and display parking at various locations in 2009/10. Whilst Council originally received strong objection for the proposal, the demand management has resulted in increased turn over and more foreshore access for Mosman residents. To alleviate resident concerns an extensive parking study was carried out in Balmoral; one of the largest a local government area has ever undertaken. The results from the report convinced the RMS (then RTA) to give Mosman an exemption from their strict permit requirements. This allowed all residents in the area an additional permit and is the only such exemption in NSW. The pay and display ticket machines are currently operating at 33 locations. In installing the machines, Council committed to the community that the increased revenue would be used to upgrade a number of amenity blocks and facilities and to fund other community needs. The following revenue has been raised: $910K in 2009/10 $1.341M in 2010/11 $1.545M in 2011/12
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Revenue generated from pay-and-display parking has been used to assist in funding the following projects: Mosman Rider – Free Community Bus Green Power Initiatives Balmoral Rotunda Restoration Public Amenities Refurbishment Program Balmoral Tramshed Restoration Expansion of Community Grants Program Drill Hall Common improvements Pedestrian & parking improvements – Bradley’s Head Road (Future) funding of Balmoral Seawall Restoration To facilitate the ongoing operation of the ticket machines and following a SHOROC tendering process Council entered into a new contract for the Collection of Monies from all Foreshore & On Street Ticket Parking machines with TDN in March 2011.
Bridgepoint Pedestrian Bridge Advertising In May 2012 Council resolved to proceed with a Voluntary Planning Agreement (VPA) relating to the Bridgepoint pedestrian overbridge across Military Road. The VPA represents the culmination of a lengthy process of negotiation that will see the bridge upgraded and advertising permitted on the refurbished structure. As well as improving the aesthetic quality of the bridge, the agreement will deliver a 15 year revenue stream of more than $8 million that will be directed to important infrastructure works throughout Mosman.
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8.21 Governance Information Technology & Infrastructure
On-line Payment of Rate Notices As a further means of payment of Council’s rate notices, an on-line system was developed for the 2011/12 Rate issue. This has enabled ratepayers to pay their rates via Council’s web portal and also reduced the cost to Council for payment via a third party agency payment system.
On-line renewal of Parking Permits Further development of Council’s on-line payment processes facilitated the on-line renewal of Foreshore Parking permits and Resident Parking permits, saving residents from having to visit Council’s offices to renew their parking permits from July 2011.
Human Resources Management Software The Authority Human Resource (HR) Module has been installed in 2012 to assist in managing human resources processes such as recruitment, training, skills, personnel information, Workplace Health & Safety, staff reviews and remuneration. The implementation of the software will provide the following additional benefits: Centralised management of HR related information Ability to streamline and expedite HR business processes Integration with Authority financial modules - ie Accounts Payable and Purchasing Provision of various statistical and analytical reports Ability to customise and create reports on information entered into the system Integration with third party systems such as DataWorks (Council’s Document Management System) and Learning Seat (on-line learning system)
On-line Planning Facilities Implementation Implementation of iPLAN technology and the provision of self service planning instruments - a project which commenced in 2011 - will increase the efficiency of business processes, improve performance and facilitate better use of often-overstretched resources. The system will provide the public on-line access to: Search and print planning instruments (LEPs & DCPs etc). Electronic lodgment of development applications In addition it will enable staff to undertake the: Electronic assessment of applications in accordance with preset rules and conditions Automatic generation of assessment reports and consent letters
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Risk Management & Insurance Internal Audit Function
In March 2009, Council resolved to establish an Audit Committee and to appoint a shared Internal Audit Resource with Manly, North Sydney, Hunters Hill, Willoughby & Lane Cove Councils. In 2010, Mosman’s Audit Committee met for the first time and continues to meet four times per year. As at 30 June 2012 there have been 10 Audit Committee meetings held at Mosman. The Committee consists of three independent members one of whom is the Chairman and two Councillors one being the Deputy Mayor. Since its establishment the internal audit function has reviewed the following operational & statutory requirements of Council: Tendering Procedures
Restoration Works Cost Recovery
High Level Risk Assessment
EFT Payments
Long Term Financial Plans periods ending 2020 & 2021
Financial Statements for the years ended 30 June 2010 & 2011
Records Management
Payroll Data Integrity
Infrastructure Asset Management
Commercial Leasing
ICAC Development Assessment Internal Audit Tool
Financial Statements for quarters ending March, September 2011 & December 2011
Cash Collections
Asset Acquisition & Disposal
Credit Cards
Long Term Financial Plan
Utility Restorations
Attestations to Annual Financial Statements
Enterprise Risk Management
Parking Management & Revenue
Enterprise Risk Management In July 2011 Council accepted a proposal by Echelon Risk Services to assist Council in developing an enterprise risk management strategy including the review of its Risk Management Policy and the establishment of a Risk Management Action Plan. The new Policy has been adopted and a draft Action Plan is under review. Council’s strategic risks have been assessed and work is underway in reviewing operational risks.
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8.21 Governance Human Resources Work Force Plan
A Workforce Plan was completed in early 2012 and is being implemented to ensure Council is able to meet the objectives laid out in Mosman’s Community Strategic Plan, MOSPLAN, in terms of workforce planning and resourcing. This Workforce Plan assists Council to achieve its objectives by addressing issues that can impede the ability or capacity to deliver due to workforce issues. It is aimed at putting in place strategies that ensure impediments are eliminated, anticipated or minimised through a pro-active approach. Council’s workforce vision is to be a workplace of choice - an employer of choice attracting and retaining staff and providing the entire workforce with a safe, productive workplace environment - lifestyle friendly, engaged and motivated to deliver excellence in local government leadership and service delivery.
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Valuing our Staff Mosman is served by a team of loyal and committed staff. While only 14% of employees call Mosman home, retention rates are high at 88%. Mosman is one of Australia’s premier suburbs, presenting challenges in attracting and retaining high calibre staff at all levels of the organisation. Housing affordability and the commute to work are major hurdles in our desire to be an employer of choice. We therefore need to use innovative approaches to recruit and retain staff and have established an innovative maternity return to work bonus program and we provide support for staff seeking childcare places. Council also has a very modern Enterprise Agreement developed in close consultation with the staff, and reviewed most recently in early 2012. With staff travelling long distances to work, often by car, we have improved both our appeal as a place to work and environmental performance by providing transport subsidies to employees. Those living more than 13km from Council are entitled to a free travel pass for their journey to work while Council covers 50% of the cost of travel passes for staff living closer. This is consistent with Council’s support of public transport, reduces demand for parking and makes working at Mosman more attractive One of the reasons staff are attracted to and stay at Mosman is that wherever possible, plans and reports are prepared in-house, meaning staff develop new skills and commitment to their work. For example, Mosman has been a pathfinder in community strategic planning initiatives through the development of MOSPLAN. Being a small Council, multi-skilling and teamwork are essential and our matrix management approach has developed strong ownership of the delivery of our wide range of services, facilities and capital projects. Professional development is valued, and Council offers encouragement and financial reward through subsidies to employees to improve their skills by undertaking relevant further tertiary education.
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8.21 Governance In 2010/11 Council supported all Managers in undertaking an in-house Diploma of Government (Management) course facilitated through the Australian Institute of Management. Further, many supervisory and up-and-coming staff have been supported to complete Frontline Management and Business Administration studies. As a further demonstration of the Council’s investment in its staff, in June 2010 the Manager Assets and Services attended the Senior Executive Course for Local Government at Harvard University John F Kennedy School of Government in Boston, USA. Council has also selected a number of staff each year to participate in and mentor a team in the LGMA Management Challenge. Mosman participates in the Challenge as a collaborative team with neighbouring SHOROC Councils. In May 2011 Council conducted its most recent Employee Engagement Survey to gather the opinions of our staff on what we’re doing well, and where we can further improve. These regular surveys assist us in guiding development within the organisation. The 2011 survey indicated improved staff satisfaction, with an overall satisfaction score of 79% compared to 77% in 2009. To ensure sound continuity of service and career opportunities succession planning is at the forefront of our performance development reviews and integrated workplan processes. Staff are encouraged to be innovative and to share their knowledge and experiences. Many have presented papers at conferences and seminars around Australia and overseas.
Property Management
Venue Management and Coordination Following the completion and successful opening of the Drill Hall and the Marie Bashir Mosman Sports Centre, Council’s venue coordination was relocated from the Civic Centre to the Drill Hall Common in late 2010. Council’s ongoing management of ovals, reserves, sporting and recreational facilities is now administered from the Sports Centre, whilst a 7-day-a-week staffing presence is maintained at the popular Drill Hall Common facilities as required.
Investment Properties Business Plan In 2010 Council adopted a comprehensive Investment Properties Business Plan prepared in-house by Council staff. The preparation of business cases for Council’s investment properties was designed to assist in improving Council’s financial management following the recognition of investment properties at fair value in Council’s 2007/2008 Financial Statements. The objective of the plan is to assess the purpose, risks and benefits of Council maintaining and managing its existing investment property portfolio, to formally review that business activity and to recommend actions.
Boronia Leasing One of the actions recommended in the Investment Properties Business Plan resulted in Council endorsing an $800,000 conservation project for Boronia and calling for expressions of interest in 2011 to identify suitable commercial operators interested in leasing Boronia for a sustainable and appropriate use. The intention of the proposed lease of Boronia, as identified 62 | MOSPLAN Review 2008-12
in the Investment Properties Business Plan, was to strike a balance between the commercial demands and the need to maintain a degree of public access to the building whilst having regard to heritage responsibilities. The expression of interest and ultimate tender processes for the lease attempted to meet these joint objectives. The tender process subsequently resulted in a 10 year lease being granted to Toast Food Pty Limited, a highly experienced and recognised event and function catering company to operate heritage listed Boronia as a function centre. The lessee is responsible for costs of maintaining Boronia in accordance with the standards identified in the Conservation Management Plan. The beautifully restored building and grounds are now being used as a venue for high quality events and functions, and pleasingly the venue has also opened up further to the community with the provision of a high tea service on the weekends and other opportunities for public access.
Outdoor Dining Policy Council reviewed its policy on outdoor dining together with the associated fee structures in 2010. The resulting change in policy has allowed all food premises to participate in the al fresco experience and has assisted in invigorating life within commercial areas. The Council’s decision was consistent with the popularity of al fresco dining and the number of outdoor dining areas approved has increased markedly. At the same time, the review of fee structures has ensured that a fair and appropriate return to the community is being made for commercial use of public land.
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8.21 Governance Community Safety Safe Communities
Collaborative Management Plan – Local Solutions to Local Crime and Safety Superintendent Gary O’Dell, the then Harbourside Local Area Commander, and the Mayor Councillor Connon re-launched the Local Solutions to Local Crime and Safety Issues: A Collaborative Management Plan following its review in November 2009. In order to keep the Plan current it is again being jointly reviewed by Council and Harbourside Police.
Harbourside Police Orientation Council regularly hosts an orientation for new recruits to Harbourside Police to familiarise them with specific areas of Mosman including some historic aspects and local hotspots. This helps in building and maintaining a constructive rapport between Council Rangers and the Police.
Emergency Management The Manager Ranger Services is Council’s appointed Local Emergency Management Officer (LEMO) and rotates this role with North Sydney Council’s LEMO. Regular meetings and exercises are conducted under the control of the Harbourside Police Commander.
Safe Communities Good collaboration continues with the Harbourside Local Area Command. Police regularly address Council’s Safety Consultative Group and all Emergency Services were invited to a Safety Forum conducted at the Mosman Square Seniors’ Centre in 2012. Council has also supported Harbourside Police in the publicity of its Facebook page that allows the community to report concerns and receive updates on local issues.
Mosman Police Station When it became apparent that the former State government intended to sell the Mosman Police Station site Council lobbied for its retention but also engaged the Police in preparation of a site management plan to ensure recognition of its heritage values and allow retention of the public open space at the northern end of the site. When Council attempted to retain the Police Station zoning of the site it was opposed by the Department of Planning which favoured a business zoning. Subsequently the current State government has indicated the site will not be sold. Nevertheless, to ensure the long term future of the site, particularly the open space area, it is proposed to make a further submission to the Department of Planning and Infrastructure to amend the zoning in the form originally proposed by Council.
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Monitoring & Enforcement CCTV Surveillance Systems
A CCTV Management Protocol has been developed to manage Council’s CCTV systems. In recent years the CCTV capability have been further enhanced with the installation of new systems at all foreshore reserve amenities buildings and within the Boronia and Reservoir Park surrounds to combat vandalism of Council property and to discourage anti social behaviour in the respective areas.
Ranger Parking Patrols Council Rangers regularly conduct high visibility patrols of the streets surrounding schools at drop off and pick up times to ensure that carers practice safe and legal parking at these times to ensure the safety of the children. They also pay particular attention to illegal parking in no– stopping and bus zones.
Companion Animals Dogs and Outdoor Dining
In 2009 Council’s consideration of the prohibition on dogs (excepting assistance animals) in approved outdoor dining areas, due to State Government legislation, lead to much media and political attention. The ensuing public debate together with Council’s representations to the Premier resulted in the State Government reviewing the Companion Animals Act to allow cafe and restaurant operators to decide whether or not to allow dogs to enter their outdoor dining areas. This change in legislation has been well received and the benefits felt State wide.
Companion Animals Pound In June 2011 Council entered into a new 5-year contract for provision of services to receive, hold, care for, release and manage companion animals seized by Council’s Rangers or surrendered by residents. Since 2008 a total of 140 companion animals have been impounded by Council.
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8.21 Governance ‘Snapshots’ The following ‘snapshots’ provide a further overview of the types and level of service delivered by Council during 2008-2012:
Council, Community & Consultation 36 formal complaints have been dealt with (to mid June 2012) 187,150 incoming phone calls were received in 2011/12 alone 19 Code of Conduct complaints have been dealt with 12 audits were completed and reported since establishment of the Internal Audit function, with a rating of 3 out of 5 or better 254,889 items of mail have been registered 298 public liability claims were processed 1,703 applications to access Council information were processed
Resource & Asset Management 7 Asset Management Plans have been prepared The average amount invested on a daily basis by Council was $5,495,555.56, returning average daily interest of $828.52 at an interest rate of 5.47%. This interest rate compares very favourably against the average bank bill swap rate for the period. Availability of street parking at Balmoral increased 11.5%for residents in 2011/12. Foreshore parking stickers issued continue to increase, with over 11,000 made available in 2010/11. Approximately $3,796,000 in additional revenue has been raised since the introduction of Pay and Display Parking.
Community Safety 350 abandoned vehicles were investigated 28 abandoned vehicles were impounded 57 CCTV cameras have been installed 140 companion animals were impounded
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Awards & Citations 2010 – Council’s Administrative Assistant, Customer Service, received a Rotary Pride of Workmanship Award
Presentations 2012 – The Manager Information Technology presented a case study on Mosman’s VOIP PABX Systems to the Technology in Local Government Summit
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8.21 Governance Key Performance Indicators Program 1 Council, Community & Consultation Program KPI
08/09
09/10
10/11
11/12
Council engaging (consulting) with the community
N/A
N/A
58.2
59.3
Access to Council information and Council support
N/A
N/A
66.7
67.2
Overall delivery of Council services
N/A
N/A
67
66
08/09
09/10
10/11
11/12
Unrestricted current ratio
1.40:1
1.52:1
1.34:1
1.35:1
Debt service ratio
6.10%
7.14%
7.68%
7.14%
Rates/Annual Charges coverage
57.36%
50.77%
56.52%
53.74%
2.15%
1.65%
1.94%
1.8%
98.01%
134.41%
66.64%
79.54%
77%
N/A
N/A
79%
2
1
1
3
08/09
09/10
10/11
11/12
% Residents who feel safe in their local community (mean score)
N/A
N/A
86.3
86.6
% Residents satisfied with animal management and control
N/A
N/A
66.3
65.2
% Residents satisfied with:
Program 2 Resource & Asset Management Program KPI
Rates/Annual Charges outstanding Building and infrastructure renewal ratio Staff satisfaction/well-being score No. Asset Management Plans completed
Program 7 Community Safety Program KPI
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Environment 70 | MOSPLAN Review 2008-12
8.22 Our Achievements
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8.22 Environment Urban Planning Developing sound planning frameworks The Mosman Local Environmental Plan (LEP) and three associated development control plans have been completed in this term of Council. The draft plans were exhibited to the community in late 2009. The consultation process was comprehensive and diverse and included the development of a project specific website www.mosmanlep.net, videos; interactive Google maps; information sessions at various locations; blog; and a range of promotional material in addition to the statutory requirements for a public exhibition. Significant public comment was received on the issue of ensuring zoning protection for Mosman’s bushland. After adoption of the draft LEP by Council there followed months of protracted and difficult negotiation with the NSW Department of Planning. The limitations of a standard instrument LEP became more obvious and council tried to ensure that the features of Mosman’s urban environment that are important to the community are recognised and protected. To a large extent this was achieved with local provisions to protect the foreshore area, foreshore interface with the harbour, local infrastructure, the range of permissible land uses, and local objectives. Finally Mosman LEP 2012 came into force on 1 February 2012. The three associated DCPs (Residential; Business Centres; and Open Space and Infrastructure) were adopted by Council in March 2012. All planning documents were then made available as interactive online planning controls, known as iPLAN. Work is continuing on this project with the objective to have property and planning documents available in the system to enable the community to make an enquiry about the specific planning controls that apply to their property; whether their proposed development would be permissible; and what controls apply to a particular development type. Subsequent to these improvements, there is a further module designed to enable planners to make a comprehensive assessment using predetermined sections of the planning documents. Also supplementing the LEP is the new Development Contributions Plan (Section 94A) which came into force this year. Funds collected through new development will help council provide a range of infrastructure projects for the community. Two new Plans of Management have also been prepared for land managed by Council – one for the Spit Reserves (2011) and one for Rosherville Reserve (2010). These plans were developed with the community and provide a framework for use of these reserves in the future.
Promoting good design The Mosman Design Awards were held in 2009 and 2011 and build on the good will and design excellence that have been a hallmark of this awards program. A project specific website www.mosmandesignawards.com.au was built for the 2009 Awards which further streamlined the application process and opened up access to many more people. The number of nominations is steady and diverse with 22 in 2009 and 22 in 2011, however, the number of visits to the website grows – 2,627 visits in 2009 and 6,661 in 2011. The 2009 Mosman Design Awards won a Planning Institute of Australia award for Excellence in Communication.
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Communicating with Mosman and beyond on planning issues Strategic planning projects often include an element of statutory public involvement but at Mosman communication and promotion of projects is routinely part of the work program. To better communicate often complex planning issues we have developed two new websites – one for the exhibition of the draft LEP and a multi-purpose site to highlight current projects and encourage community involvement. The mosmanplanning.net website is used in conjunction with the social media tools Facebook and Twitter and continues to generate interest. On a regular basis newsletters about current planning issues are sent to our subscribers. The interest in this newsletter has grown from 232 to 530 subscribers in 21 months (to June 2012). The opening rate of 42% is well above industry averages.
Revitalising centres A major strategic planning process began late in 2011. The preparation of a masterplan for the Spit Junction followed recommendations from the exhibition of the Mosman LEP. The project is fully funded by the NSW State government through a $225,000 grant from the Planning Reform Fund. The masterplan will address issues of housing; employment; the viability and vibrancy of the centre; improved accessibility; community facilities and improvements to the public domain. It will also consider the feasibility of the redevelopment of Council’s land holdings around the civic centre. Central to the development of the masterplan is community consultation. The project is due for completion in October 2012.
Conserving Mosman’s heritage Managing the rich tapestry of Mosman’s built heritage is an established priority of Council. The provision of the services of a Heritage Advisor for expert heritage advice to owners of heritage properties, as well as to council staff, is an on-going function. The advisor generally visits council once a month and each year attends to more than 150 heritage matters. As well as providing advice on development matters the heritage advisor also makes recommendations about potential projects for funding under council’s Heritage Fund. This Fund has assisted in maintenance and restoration projects for 30 properties over four years and is further evidence of council’s ongoing commitment to heritage management. A large project that has been completed is the photographic record of all properties within heritage conservation areas in Mosman. This is a valuable resource for practitioners, staff and the community and is held in the Mosman Library. The foreshore of Mosman, in particular Little Sirius Cove, is now richer thanks to the installation of an artist’s frame along the renowned Artists’ Walk around the Cove to the Curlew Camp site.
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8.22 Environment Planning & Built Environment Development Services The regulation of planning and building and associated activities have continued throughout the 2008-2012 Council term. Major activity areas relate to assessment of development applications, issue of construction certificates and surveillance of building works. Recent legislative changes, adoption of Local Environmental Plan 2012 and application of State Building Codes mean that the private sector is now more actively involved in approvals and regulation of building than ever before. Council has taken steps to review and revise its operations in light of these changes: In May 2011 the first meeting of the Mosman Development Assessment Panel (MDAP) was held. The creation of this panel followed the successful establishment of other expert bodies delegated with full responsibility for dealing with development and building matters that would otherwise have come before the elected Council. This has offered benefits of streamlining reporting procedures and, after its first 18 months of operation, the MDAP has seen only one court challenge to a decision. As Councillors are no longer directly involved in the decision making it relieves them of any conflict issues and, should they wish, they can attend and make submissions on behalf of residents in respect of specific applications. The MDAP meetings are held in a more informal atmosphere than Council meetings with members of the public encouraged to attend. Council’s Compliance Policy has been reviewed and a new Compliance and Enforcement Policy developed. With the adoption of new planning instruments in 2012 the opportunity is being taken to provide web-based access to all local planning controls to assist the public in understanding them and lodging applications. As noted earlier in this report, this new web capability is also forming the basis of an assessment module which will assist in the accurate and speedy determination of applications. In its first year of operation the Mosman Development Assessment Panel dealt with 102 matters. The panel is chaired by the Hon Paul Stein AM QC, former Judge of the Land and Environment Court and Court of Appeal. Other members comprise two independent experts and a community member (selected on rotation from a group of five local residents). The experts come from the fields of planning, architecture and environmental studies.
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8.22 Environment
Sustainability, Environment & Health Water Management
Water Savings Action Plan and Water Audits Council’s four year Water Savings Action Plan was developed in 2007, as a requirement of the NSW Government. Annual Reports on water savings actions were submitted to the NSW Government, with the last annual report submitted in March 2011. In 2010/11, a water audit was conducted for all Council sites, and the top ten water using sites identified. Based on this audit a new Water Efficiency Management Plan was developed incorporating water efficiency actions to reduce Council’s water consumption. Actions implemented over the last four years include the installation of dual flush toilets, the installation of water efficient showerheads and flow restrictors on taps, touch free sensor taps for bathrooms, the installation of rainwater tanks at a number of sites including Allan Border Oval, Middle Head Oval and the Council Works Depot, and the harvesting of stormwater to irrigate gardens and ovals.
Creek Monitoring In 2008/09 Council partnered with neighbouring Councils North Sydney and Willoughby to develop a standardised water quality monitoring program for creeks. Monitoring was conducted on a quarterly basis over a 12 month period, and involved monitoring of physical, chemical and biological parameters of four creeks within the Mosman Local Government Area. Macro-invertebrates were also identified at each site biannually as an additional indicator of creek health.
Mosman Bay Creek Restoration During 2010/11 works were undertaken at Mosman Bay Creek to stabilise erosion and return the weed infested banks to healthy riparian zones. Rock was shaped and moved by hand to form ‘armoured’ creek banks and a clear central channel. The slopes within the creek were covered by woven geotextile material to prevent soil being washed away while still allowing natural seepage into the soil. Part of the creek area was treated for weed growth and ‘jute’ matting was laid down and planted with 1000 indigenous fern and riparian species. 76 | MOSPLAN Review 2008-12
Botanic Road Stormwater Reuse Scheme The installation of a treatment train incorporating a Stormwater Quality Improvement Device (SQID) and a Stormwater Storage System commenced during 2008/09. Stormwater flowing from the Botanic Road sub-catchment flows through the SQID where gross pollutants, organics and sediment are captured, and the water then flows into the storage tank. The storage tank incorporates a filter system and a UV radiation system to treat the water to a suitable standard for reuse on the foreshore and Balmoral Oval. The storage tank has the effective capacity of 500 KL and can potentially provide 4 mega litres of water for irrigation use per annum.
Drill Hall Common Stormwater Reuse Scheme The construction of a 500 KL below ground concrete tank to store and reuse stormwater for Rawson Oval was completed in September 2008. The construction of 3 outdoor netball courts provided Council with the opportunity to facilitate this work and also included the construction of a Stormwater Quality Improvement Device (SQID). By building the netball courts on top of the re-use tank Council was able to use the additional excavated rock on its ecological Spit Sea Wall project and also attract a grant of $250,000 under Community Water Grants to help fund the work. Three years on and Council no longer utilizes mains water to irrigate Rawson Park and surrounds.
Harbourwatch Monitoring Harbourwatch is a State government program which monitors water quality of beaches for recreational health. Sites monitored in Mosman include Balmoral Beach, Edwards Beach, Chinamans Beach and Clifton Gardens. Beach Suitability Grades are utilised to grade the beaches, and these can be either Very Good, Good, Fair, Poor or Very Poor. Water quality at Mosman’s beaches continues to improve - currently all Mosman’s beaches monitored under the Harbourwatch program are graded as Good.
Urban Irrigation Program In 2010 Council signed on to become a partner in a two year research program entitled ”Sustainable Watering to Purpose in Urban Landscapes: Developing Irrigation Benchmarks for Science-Based Policy and Practice”. This program is a partnership between the University of Western Sydney, the Council of the City of Sydney, Mosman Council, Woollahra Council, Marrickville Council, and Rockdale City Council. One or more of Mosman’s ovals will be utilised as a case study for the program to determine the correct amount of irrigation required to find the balance between sustainable water consumption and oval maintenance requirements.
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8.22 Environment Land and Coast
Marine Structures Upgrade Refurbishment works were undertaken on the structure and berthing jetty at Balmoral in 2008, as well as the jetty at Clifton Gardens in 2010, to restore longevity to the structure, replacement of timber piles, decking, hand railing, and netting. Careful planning and research was undertaken to ensure a sympathetic upgrade in keeping with heritage and environmental sensitivity of each site. Both sites are home to diverse marine flora and fauna species including seagrass, sea stars, cuttlefish and a highly protected seahorse colony. New methods of work had to be formalised and implemented to ensure that the seahorse colony established on the shark nets was protected from harm during the refurbishment works.
Seawall Works Works were undertaken on the seawall at the Spit in 2009, to improve its design, taking into consideration wave action, sea level rise, and biodiversity. The seawall was designed with the assistance of the University of Sydney (Centre for Ecological Impacts of Coastal Cities) to become an ecological habitat for intertidal species. The seawall itself was partially constructed using sandstone blocks recycled from the Drill Hall site. A saltmarsh habitat was established, reintroducing an endangered ecological community to Mosman, and a viewing platform and bicycle path were constructed from a percentage of recycled material.
Balmoral Remediation Once an old landfill site, Balmoral Oval and foreshore has now been remediated. The Remediation Action Plan for Balmoral Park was finalised during 2008/09, and remediation works, partly funded through the Estuary Management Plan, were undertaken in 2009/10 in two areas of Balmoral Oval. To improve the biodiversity outcome, several habitat features were incorporated for the local fauna. The endangered species Acacia terminalis terminalis has self-seeded at the site, providing a successful biodiversity outcome. To make the area suitable for passive recreation and allow residents and visitors to enjoy the area, an informal looping walking path, a bridge across the channel and large boulders for informal seating were installed.
Energy and Climate Change Energy Management Plan
An energy audit was conducted in 2010/11 of all Council sites and a report provided recommending actions to minimise energy use. Utilising the data from this audit an Energy Management Plan was developed. Actioned implemented to reduce energy consumption include purchasing energy efficient products, installation of solar panels on the roof of the sports centre, and retrofitting Council buildings including the Civic Centre, Seniors Centre, Community Development Administration Building and the Youth Centre with energy efficient LED lighting.
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Earth Hour Council has supported Earth Hour for the last four years by switching off lights and appliances in Council buildings and promoting the event to the community.
Fridge Buy Back Program The Fridge Buy Back Program encourages residents to give up their old working second fridges, which are collected and then degassed and recycled. Over the life of the program a total of 260 fridges have so far been collected within the Mosman LGA. This has saved 2136 tonnes of CO2-e, 20.8 kg of CFCs, resulted in the recycling of 23.3 tonnes of metal and collectively saved residents $68,900 on their electricity bills.
Greening Our Streets Program During 2008/09, Council invited residents to contribute a voluntary payment of $6 towards the purchase of Green Power for Mosman’s street lighting. This program raised $13,365 from community contributions enabling Council to purchase 50% Green Power for street lighting from 1 February to 30 June 2009. Since the end of the Greening Our Streets Program, Council has continued to purchase 100% Green Power for street lighting and 10% Green Power for Council’s four primary sites.
Greenhouse Gas Reduction Plan The Greenhouse Gas Reduction Plan was developed and adopted by Council in 2009. The Plan is reviewed on an annual basis and includes actions for both Council and the community to reduce greenhouse gas emissions in Mosman. Actions implemented over the last four years have assisted in reducing Council’s corporate greenhouse gas emissions by 1692 tonnes CO2e. Overall Council has reduced its emissions by approximately 12.5% based on 1995 levels. A new greenhouse gas reduction target will be set during 2012/13.
Climate Change Council staff have participated in workshops developed by the Sydney Coastal Councils Group on Climate Change to identify key issues, concerns and actions that need to be undertaken to reduce risks of climate change. Commencing 2009, Council also took part in the State Wide Mutual Climate Change Risk Assessment and Adaptation Project, with staff involved in six workshops to identify climate change risks and their potential impacts on Council operations. Following the identification of risks a climate change adaptation plan was subsequently developed for 2030.
Walk Against Warming Council supported the Walk Against Warming in 2008, 2009 and 2010, promoting the walk within the local community and providing a banner for staff and community members to walk behind.
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8.22 Environment Sustainable Transport
Sustainable Transport Action Plan A Sustainable Transport Action Plan was developed as a component of the Cities for Climate Protection Program. Several actions in the Sustainable Transport Action Plan have been implemented as a means of reducing greenhouse gas emissions, and providing sustainable transport options for Council staff and the community. Actions include the completion of the Sustainable Transport Fact Sheet for Mosman residents, developing a community sustainable transport challenge, providing bike parking and improving bike paths, reducing Council’s fleet, development of a Sustainable Transport Guide, providing bus tickets for staff business use and promoting the carshare program to the Mosman Community. Council staff also have access to a public transport subsidy scheme and are encouraged to consider carpooling.
Car Share Scheme Following completion of a feasibility study on the introduction of a car share scheme in Mosman, Council partnered with GoGet Carshare in 2009 to undertake a car share trial in Mosman. Council has since provided five car share parking spaces (Mosman Square, Raglan Street East Carpark, Stanton Road Carpark, Brady Street and Cowles Road) for an ongoing car share program. There are currently 293 Mosman resident-members of GoGet Car Share.
Biodiversity
Native Bogul Project In 2008-2009, Council joined a Native Bogul partnership project with The University of Sydney, University of NSW, Taronga Conservation Society Australia, Office of Environment and Heritage, Rentokil, Landcare Research NZ, and the Australian Wildlife Conservancy. Over the past few years black rats have been trapped and removed from nominated bushland study sites, and the native Bogul has been released into the bushland sites. The 3 year program will provide insight into whether the Bogul can build up populations in the bushland sites, displacing the black rats, and improving bushland ecology.
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Waste
SHOROC Waste Common Collection System In 2011 SHOROC member Councils resolved to implement a common waste collection system commencing 2014/15 that will complement development of an alternative waste technology facility at Kimbriki, Terrey Hills. The community will receive a three bin system including a waste bin collected fortnightly, a co-mingled recycling bin collected fortnightly and an organics bin for garden waste and food waste collected weekly. A kitchen tidy and compostable bags will be provided for easy and clean transport of food waste from the kitchen to the organics bin. Introducing this system will assist in further reducing waste to landfill, increasing recycling rates and ensuring food waste is composted and reused instead of being disposed of to landfill.
Waste Audit A waste audit for the SHOROC area was conducted during May/June 2011, with results now in confirming that strategies introduced since 2006, to reduce waste to landfill and increase resource recovery, are working well. Results show that residents are using the recycling system more effectively, with more recyclables in the recycling bins and fewer non-recyclable materials contaminating the recovered resources. There has been a vast improvement on the 2006 audit, with a 5.5% reduction in recyclables being lost to landfill. Overall our waste going to landfill has reduced by 6%. The audit shows a high proportion of food waste in the garbage bins at 37.8%, demonstrating the importance of the collection system being introduced in 2014/15, which will enable separation of food waste from garbage for processing into compost.
Bin Rollout Mosman’s new bin system was rolled out on 1 July 2008, encouraging residents to adopt a smaller bin size, and a larger capacity recycling bin. The majority of Mosman residents now have a 120L or an 80L garbage bin rather than a 240L bin, with residents offered an economic incentive to opt for a smaller bin size through a reduction in rates. An education campaign was undertaken to promote the new bin system and raise community awareness of waste reduction through responsible consumerism, reuse and recycling. The aim of reducing the garbage bin size was to reduce the capacity for waste to be sent to landfill. In its first year results showed the rate diverted from landfill as 46.7%, up from 44.9% the previous year, with a waste reduction of 528 tonnes.
E-Waste Campaign In March 2009, Mosman along with the other SHOROC member Councils commenced a lobbying campaign to ban electronic waste (e-waste) in landfill from January 2010. The campaign, the first of its kind in NSW, aimed to pressure manufacturers and the Commonwealth Government into enacting legislation to force manufacturers to take responsibility for the safe disposal of e-waste. Over the last few years Council has also organised an e-waste drop-off day for the community and has provided two kerbside collections of e-waste per year, with the e-waste being recycled rather than sent to landfill.
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8.22 Environment
Public Place Recycling A Public Place Recycling Trial was undertaken at Balmoral over a twelve month period in 2009. Monitoring undertaken after completion of the trial indicated a 3% contamination rate in the garbage bins compared to a 12% contamination rate prior to commencement. Council has since installed over 30 public place recycling stations at Balmoral, Clifton Gardens, Rosherville Reserve and Allan Border Oval.
Illegal Dumping Campaign In 2009 Council participated in the Regional Illegal Dumping Campaign run by the Office of Environment and Heritage. An education and enforcement campaign was undertaken to address illegal dumping issues, particularly in multi unit dwellings.. During the program there were a total of 71 illegal dumps in Mosman, including 61% from multi-unit dwellings, 38% from houses and 1% other. Of the 71 dumps, 52% were cleaned up by Council’s contractors and 44% were cleaned up by the resident responsible after a notice was served by Council. The results of this campaign demonstrate that education and enforcement, if done in coordination, help to reduce the frequency and volume of illegal dumping, reducing clean up costs to councils. In 2011 Council developed a Litter and Illegal Dumping Action Plan to continue to work towards reducing instances of dumping.
Waste & Recycling Programs Every year Council actively promotes various waste programs to the community. Council supports Clean Up Australia Day providing sites and equipment in Mosman to assist the community in cleaning up their local environment. Council also supports the Chemical Cleanout which is a program which collects hazardous household chemicals and disposes of them appropriately. In 2011 Council received a grant from the Environment Trust to implement a Love Food Hate Waste Program in partnership with Manly, Warringah, Pittwater, North Sydney and Willoughby Councils to encourage reduction of food waste to landfill. Further, Council has just signed up to a one-year subscription for Compost Revolution, which will provide the Mosman community with access to online composting information and training, as well as hands-on compost/wormfarming workshops. As ongoing initiatives, Council promotes the recycling of all potential products to the community, including batteries, small e-waste items, mobile phones and ink cartridges, to raise awareness of alternative disposal options which are safer for human health and the natural environment. Council provides a battery/e-waste, and mobile phone recycling bin in the Civic Centre Foyer and a mobile phone recycling bin in the Library.
Encouraging Re-use Council has run a Second Hand Saturday program over the last three years to encourage residents to hold garage sales to sell items they no longer need. Over the last two years Council has also hosted a successful clothes swap and a children’s clothes and toy swap, sending a strong environmental message about waste reduction and re-use.
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Sustainability Education, Programs, and Policies Waste and Sustainability Improvement Payment Program (WASIP) The WASIP Program is run by the Office of Environment and Heritage. Council receives funding (through the waste levy) to implement waste and sustainability programs. As part of the WASIP Program Council must also meet various standards each year. Through the WASIP Program the following standards have been met: Development of a Litter Prevention and Illegal Dumping Plan Development of a Sustainable Transport and Fleet Program A Water Audit conducted and a Water Efficiency Plan developed An Energy Audit conducted and an Energy Efficiency Management Plan developed Development of a Sustainable Event Management Policy and Guidelines Development of a Strategic Waste Action Plan and adoption of a revised Waste Not DCP Development of a Climate Change Risk Assessment Development of a Sustainable Procurement Action Plan Development of an Environmental Sustainability Action Plan
Sustainability Policies Over the past 4 years Council has developed and adopted a number of sustainability/ environmental policies. The Environmental Sustainability Policy was updated in 2009 and given a sustainability focus ensuring that the Policy encompassed all Council operations, services and processes. The Sustainable Event Management Policy and Guide was developed and adopted by Council in 2011 to ensure that both internal events and external events on public land are sustainable. In 2009 the SHOROC Sustainable Procurement Policy was also developed incorporating sustainability principles and practices, and a sustainability questionnaire that has since been incorporated into Council’s own Procurement Policy and tender process. A Policy on Grey Water for Domestic Use has also been adopted by Council.
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8.22 Environment
CEE Change (Community Education and Engagement) Program In 2010 Council partnered with the Office of Environment and Heritage and five other NSW Councils within NSW to undertake the Community Education and Engagement (CEE Change) Program. This program followed on from a highly successful staff sustainability workshop held in 2009 and attended by over 100 Council staff. CEE Change aimed to facilitate change and long-term sustainability outcomes, focusing on engaging staff and designing new ways of working and thinking to create lasting behavioural change that in turn improves Council’s delivery of its Community Strategic Plan. The project has delivered a series of lunchtime information and dialogue sessions to over 40% of all Council staff and a staff volunteer action group known as PIRATES (Proactive Innovation and Responsible Action Toward Sustainability) was also established to engage and educate staff on sustainability in the workplace. An early PIRATES project - the “Switch Off Campaign” achieved a 93 per cent shut down of staff computers at the end of the working day – up from a starting point of 44 per cent. The campaign has saved approximately $7000 in energy costs and prevented 27 tonnes of greenhouse gases from entering the atmosphere. As part of the CEE Change Program Council also provided ten staff with the opportunity to undertake sustainability leadership/capacity building training. A Sustainability E-Learning Module was also developed and has been rolled out to existing staff on an incentive program and is included in the induction process for new staff.
Community Environment Survey To assist in shaping environmental education and engagement plans, Council conducted a community survey in 2011 to better understand the community’s environmental perceptions and priorities. Mosman residents rated “pollution due to transport”, “recycling” and “waste generation” as the three most important issues facing Mosman.
Living Mosman Council undertook to develop a new logo and branding for its sustainability education programs. Following a series of consultations the branding ‘Living Mosman’ was chosen. A photo competition was held in conjunction with the launch of the new branding, with over 50 entries received from residents capturing Mosman’s unique wildlife, scenic bushland and beaches, cultural heritage and vibrant streets. The Living Mosman Program includes workshops, events and presentations on topics including sustainable living, waste reduction, and energy, water and biodiversity conservation.
Environmental Impact Assessment Manual An Environmental Impact Assessment Manual was developed in 2010 to assist staff in recognising which environmental assessment must be undertaken prior to implementing any on-ground works that may impact on the environment. The Manual also includes guidelines and templates for each type of environmental assessment. 84 | MOSPLAN Review 2008-12
Sustainable Business Program Council received grant funding from the Environmental Trust in 2010 to implement a Sustainable Business Program. The first stage of the program involved engaging local businesses to reduce their energy consumption. Forty-seven participating businesses received a free energy audit and recommendations report on actions that could be taken to reduce energy use. Support and advice was provided to businesses in developing an action plan to implement the actions. The second stage of the program focused on plastic bag reduction, working with dry cleaning businesses in Mosman to reduce the number of plastic clothes bags provided to customers. The participating dry cleaners have been provided with recyclable bags for dry cleaning.
Sustainable Living in Multi Unit Dwellings This program, undertaken in 2011, fostered sustainability by auditing the common areas of unit blocks and providing recommendations on improving energy and water efficiency, reducing waste and improving backyard biodiversity and local food production. Through Sustainability Blitz Days residents were encouraged to set up a compost bin or worm farm, establish a veggie garden or biodiversity haven and upgrade lighting and water devices to improve efficiencies. A workshop was also hosted by Council in partnership with Green Strata, providing information and advice on sustainability actions that could be undertaken in unit blocks.
Caring for Our Coast In 2009 Council received a grant of $14,000 from the Australian Government Caring for Our Country Grant Program for environmental education, focusing on the coastal and marine environments. The program subsequently delivered involved two community field days, underwater clean up audits by local dive groups, a boat drop delivery of marine protection information to 800 boat owners registered in Mosman, delivery of educational material to marinas in Mosman, interpretive signage and TeAngler bins installed on Balmoral and Chowder Bay Wharves, establishment of the Caring for our Coast Volunteer Program, and a Coastal walk and talk at Chinamans Beach to raise awareness of the intertidal environment.
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8.22 Environment Living Environment Evenings Council has partnered with its neighbouring north shore Councils during the current Council term to host Living Environment Evenings for the community, providing guest speakers to discuss topics of interest. Council has hosted talks on topics including: Native Birds – bush to backyard discovery, the Native Bogul project, reptiles, amphibians and insects in Mosman, permaculture and water wise gardening and feral animals.
Footprints Program The Footprints Treading Lightly Program, launched in 2010, was a joint program of Mosman, North Sydney and Willoughby Councils. The aim of the program was to encourage behavioural change towards a more sustainable lifestyle in the 20-40 year age group and was launched with a screening of the film ‘Age of Stupid’ at Starlight Cinema, North Sydney Oval. Community members signed up to the program at the film launch, as well as via Facebook. The program was promoted to the younger age group via Facebook, websites and twitter, as well as the local media, and at local cafes and pubs/bars. Those that signed up to the program were given a free sustainability assessment of their home and provided with a sustainability report, provided with a free energy power remote, and were able to attend a variety of workshops/events across the three local government areas.
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Film Screenings for Sustainability Council has hosted film screenings for the community to raise awareness of environmental issues happening on a local and global scale. The film screening of ‘An Inconvenient Truth’ was extremely successful with approximately 320 Mosman residents attending. Other film screenings have included the documentary ‘Bag It’ and ‘Power of the Community – How Cuba Survived Peak Oil’ – the latter shown at the Coal Loader Sustainability Centre, in partnership with North Sydney Council.
Chemical-Free Workshops Council hosted two chemical-free workshops in July 2010 and June 2012, encouraging residents to reduce their use of chemicals in the home. Over 60 people participated in the two workshops.
Sustainable Living Expo Council has incorporated a Sustainable Living Expo into the Festival of Mosman, hosting stalls providing information on environmental/sustainability issues and products including composting/wormfarming, water and energy efficient products, organic products, and fair trade and ethical products.
School Education Programs Council provides school education programs on request. Programs include water quality, water conservation and catchments, energy conservation, and hands on composting and wormfarming. Council in partnership with neighbouring councils also hosts the Schools Rubbish Free Lunch Challenge on an annual basis, involving an in class lesson for students on waste reduction, an audit of waste bins before and after the challenge and a Rubbish Free lunch day where students are encouraged to pack lunches with minimal packaging. Council has also partnered with Lands Edge at Chowder Bay to present a stormwater education program to students incorporating information on stormwater catchments, harvesting systems, pollution issues, measures such as the SQIDs and the Balmoral Oval remediation site.
Environmental Health On an annual basis 100% of business premises in Mosman, including food businesses, cooling towers, and hair, beauty and skin penetration businesses are inspected to ensure the businesses are complying with health and safety regulations. Food safety handler training sessions are hosted by Council annually for Mosman food businesses to improve awareness and the practice of safe food handling methods. The Health Newsletter ‘Mosbites’, distributed bi-annually, was developed for Mosman businesses and the wider community providing relevant information on food safety, environmental and public health issues. A new integrated reporting system has been developed to improve recording and reporting of health inspections onsite.
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8.22 Environment Council was involved in the trial of the NSW Scores on Doors Program in 2010. This involved promoting the program to food businesses and engaging interested businesses to participate. Six food businesses in Mosman participated in the trial program. Council is currently engaging with businesses on the Food Safety Supervisors Program - a NSW based program that requires all food businesses to employ a qualified food safety supervisor. Council partnered with TAFE NSW to provide Food Safety Supervisor Training courses to local food business employees.
Contract Management
Beach and Reserves Cleaning Council is leading the way in beach and reserves cleaning. A unique feature of the current contract specifications is the stipulation that Chinamans Beach be hand raked only, ceasing mechanical raking of the beach so as to reduce Council’s impact on the environment and restore the ecology of the sandy beach. Monitoring of Chinamans Beach has shown an increase in wrack (seaweed, shells, sponges) on the beach, providing habitat and food for birds, crabs and other microorganisms. Council has won awards, including the Local Government Excellence in the Environment – Biodiversity Management Award and Clean Beach Challenge Awards for its ecologically friendly cleaning techniques at Chinamans Beach. Council has also incorporated the manual hand raking technique into the contract extension for other beaches including Little Sirius Cove and The Spit where possible.
Street and Gutter Cleaning Contract Council’s new Street and Gutter Cleaning Contract commenced on 1st October 2011 and is providing the community with a more efficient and effective street cleaning service. The service includes the sweeping of the zone areas on a three weekly cycle, and the sweeping of the business areas daily, with Balmoral promenade swept daily in summer and two - three times per week or as required the remainder of the year. The service is more effective in that small sweepers now follow the large sweeper to ensure better access to leaf litter in the gutter that the large sweeper cannot pick up due to parked vehicles. The new contract has also introduced pavement scrubbing of the business areas on a monthly basis to ensure the areas are kept clean and tidy.
Graffiti Council is continuing to improve the aesthetics of the area by introducing a stringent graffiti policy, to remove graffiti within a rapid turnaround time for Council owned and private property. This has resulted in a reduction in graffiti instances over the last few years. A new graffiti contract is currently being developed with the new contract to commence in 2012/13.
Planet Footprint Council subscribes to Planet Footprint, an organisation that collates, monitors and reports on corporate energy and water consumption and greenhouse gas emissions. The data reporting and analysis undertaken by Planet Footprint enables Council staff to investigate trends or anomalies in energy and water usage and to respond accordingly.
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8.22 Environment Parks & Recreation Balmoral Rotunda Refurbishment The heritage listed Balmoral Rotunda, a local icon constructed in the 1930’s, was completely restored in July 2010 at a cost of over $125,000. The project was funded from Pay & Display Parking revenue, together with a $15,000 grant from the Federal Government’s Regional and Local Community Infrastructure Program. The work undertaken at the Rotunda included remediation of lead paint, repairs to the dome, water proofing, repairs to the balustrade and installation of anti-slip floor treatment.
Public Amenities Upgrade Program In 2010 Council undertook extensive construction and refurbishment of its public amenities buildings in foreshore areas. At a cost of $1.8 million funded completely from Pay & Display Parking revenue, the Clifton Gardens, Balmoral and Rosherville Reserve amenity buildings were demolished and replaced with modern architecturally designed facilities. In addition to this the heritage listed Tram Shed in Balmoral and the Balmoral Baths amenities were extensively refurbished. Each of these upgrades made use of energy and water saving technologies as well as passive design features.
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Community and Sporting Facilities Drill Hall Common In September 2008 Council signed a 25 year lease for Drill Hall Common with Sydney Harbour Federation Trust. In accordance with the terms of this lease Council embarked on an ambitious reinvigoration of the area. Within 4 years all items included in the relevant Deed of Agreement between the Trust and Council have been completed.
Construction of Outdoor Courts Improvement works at the site commenced with the construction of three all-weather outdoor netball courts. This facility was designed to be accessible and included a viewing area for spectators. At the same time, a 500 KL below-ground concrete tank to store and reuse stormwater in the sub-catchment was constructed underneath one of the courts. The works also included a pump house and pipe works to irrigate the surrounding landscaped areas and Rawson Park. Currently all irrigation water for Rawson Oval and other surrounding landscaped areas is supplied by this stormwater reuse scheme and Council has saved 3000kl per annum and $10,000 per annum since its construction. Council received a grant of $ 250,000 under Community Water Grant for this work. Completed in late 2008, the courts have been in constant demand by local netball associations and schools.
Adaptive Re-Use of Historic Drill Hall As part of its negotiations with the Sydney Harbour Federation Trust, Council leased an historic drill hall used for military training from the early 1900’s. Its major refurbishment, completed in late 2009 at a cost of $1.2million, needed not only to be sympathetic to its heritage nature and be environmentally sensitive, but also to be suitable for a range of community uses. These include: children’s sports activities, vacation, out-of-school-hours and family day care, meeting and office spaces and suitable accommodation for community and social gatherings Council used heritage architects to prepare the designs and then specified and went to competitive tender for the construction works. The Drill Hall facilities are widely used; their attractiveness as a family-friendly location was further enhanced in 2010 with completion of a network of walking and cycling trails that link Rawson Park and Headland Park.
Marie Bashir Mosman Sports Centre The outstanding feature of the Drill Hall Common site is the construction of a state of the art sports facility benefiting active and passive users and the environment. This is a much needed facility at both the local and the regional level and comes about after years of planning, sustained community consultation, liaison with sports groups and schools, and collaborative arrangements with the Sydney Harbour Federation Trust. The complex, opened by the Governor of NSW in December 2010, accommodates competition level netball, basketball, wheelchair basketball, indoor hockey and Futsal. It incorporates full disability access, amenities and a mezzanine viewing area for 200 people overlooking the indoor court and three outdoor courts as well as wonderful views of Sydney
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8.22 Environment
Harbour. Louvres are used extensively in the sports centre to allow natural ventilation leaving the roof space for a 15KW solar collection system. Water amplification ensures adequate water supply to the facility including the bushfire prevention sprinkler system. The design of the venue to eliminate and re-use its own waste is a significant achievement given its scale and complexity. The total estimated cost of the Sports Centre was $3.98 million. Funding was aided by a $2 million grant from the Federal Government Stimulus Package, the largest grant ever received by Mosman Council. The works, which were contracted to Kane Construction and overseen by Council staff, were completed on time and within budget. By 2011 the entire Drill Hall Common site was complete. Approximately $6 Million has been invested in the area.
Water feature refurbishments Council’s water features in Mosman Square and at Hampshire Park are well known landmarks in Mosman. In 2010 the two popular Mosman fountains had a facelift –20 years after they were donated by Mosman’s longest serving Mayor, Barry O’Keefe AM QC, who saw 10 terms as Mayor in the 1980s and 90s. The refurbishment of the fountains in Hampshire Park and Mosman Square involved repairing, setting and re-pointing the sandstone surrounds, sealing the pond bases and renovation and repairs to the pumps and plumbing. Another fountain, the marble Antico Fountain, as it has become known, also received a detailed renovation. Specialist tradesmen were engaged to carve and install missing elements, secure loose elements and partially remove old patching and replacement with new fillers. The large marble fountain in Mosman Square adjacent to the Village Green was imported from a village in Italy and installed at considerable expense by Pioneer International in recognition of the retirement of its founding Chairman and Mosman resident Sir Tristan Antico.
Balmoral Baths Restoration In 2008 Council embarked on a major restoration of Balmoral Baths and Jetty. The restoration works included replacement of twenty-four (24) timber piles and capwales, over twelve (12) girders, many hundreds of fixings and in excess of 1100sqm of decking, all capped off with the repainting of 490 lineal metres of handrail. The total cost of the work was $690,000, which was partly funded from the State Government’s Sharing Sydney Harbour Access Program.
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Sportsground Upgrades Mosman sports fields are very highly used. In addition to regular maintenance and the annual renovation program, Council’s sport grounds and facilities have seen a number of improvements over the past four years. 2009 began with subsurface drainage and contamination remediation works to Balmoral Oval. 2011 finished with additional drainage being installed at Allan Border Oval. In between there have been new athletics facilities and cricket practice nets at Balmoral Oval, subsurface drainage at Middle Head Oval, subsurface drainage on the Georges Heights Oval football pitch, new picket fences surrounding Rawson Oval and Allan Border Oval, and renovation of cricket sightscreen systems at Allan Border and Rawson Ovals. In all this represents over $400,000 worth of improvements and upgrades to Mosman’s sporting facilities. In addition, both Rawson Oval and Balmoral Oval lights were upgraded a cost of over $200,000.
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8.22 Environment Security Upgrades Given the large refurbishment program involving many of Council’s premises and the planned building works program, in 2010 Council appointed a consultant to review the security of it’s assets with particular regard to CCTV surveillance. As a result, detailed specifications were developed leading to the introduction of state-of-the-art CCTV at numerous Council facilities. A total of 57 cameras have been installed over the last 4 years.
Playground & Picnic Area Upgrades Council has seen further progress with its playground upgrade program over the past 4 years. The community playground upgrade at Sirius Cove included shade and childproof fencing while a neighborhood playground was installed at Lawry Plunkett Reserve and a new shade structure provided at Memorial Park playground. Equipment has also been ordered for another community playground upgrade at Rosherville Reserve which will be delivered and installed with associated landscaping and mini cycle path in August. In 2010, following comprehensive community consultation, Council proceeded with the upgrade of the Clifton Gardens picnic area. Along with new paving and tree planting, works included the installation of picnic shelters reflecting the roofline of the former dance hall, markers showing the footprint of the dance hall and interpretive signage which explains the heritage aspects of the project.
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Community Gardens The concept of community gardens has developed strong interest over the past four years. In an effort to find a suitable site to establish a community garden in Mosman, Council has undertaken two rounds of community consultation considering sites at Bay Street Park and Rosherville Reserve, however due to objections from surrounding residents these sites did not proceed. Despite these set backs considerable efforts have been made by Council in support of the community garden concept. In recent years a garden has been established on National Parks & Wildlife Service land at Middle Head and Council has also entered into a licence agreement with Ausgrid, enabling Mosman Community Gardeners to utilise a site off Mackie Lane. Council has provided further support to the gardeners by installing fencing and water supply to the site and supplying recycled materials sourced from Kimbriki waste and recycling centre. Council now also considers the planting of ‘verge gardens’ under its street verge and nature strip maintenance program. Lobbying of the State Government to allow use of Crown Land has been successful and staff are now negotiating with the Department of Primary Industries on details.
Bushland Track Upgrades & Improvements Council has continued its program of bushland track upgrades on all of its primary tracks. Part of this program involves closing off any minor secondary tracks and stopping unauthorised tracks being built on Council land. With a limited budget, a priority listing has been developed and with help from grant funding under the ‘Sharing Sydney Harbour Access Program’ additional works have been possible. These funds have allowed Council to work through this program to ensure continued public access to all our foreshore areas is improved and maintained. The major recent achievement has been the completion of the track from Parriwi Lighthouse down to the rock foreshore. From here an intersecting tidal walk either north to The Spit or south to Chinamans Beach has created an unusual loop through some previously inaccessible areas.
Feral Animal Control Program Rabbits have become a major problem in the Sydney Metropolitan Region with a large number of the feral rabbit populations being interbred with escaped or released domestic rabbits. Rabbits destroy gardens, decimate bushland and dig holes in parkland areas and sporting ovals. Council strategically implements intergrated rabbit control techniques that adhere to the Sydney North Regional Rabbit Plan 2007-2012. This plan links 12 local councils, the Department of Environment and Conservation, Sydney Harbour Federation Trust and Taronga Zoo, providing a consistent and coordinated approach by all land managers.
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8.22 Environment Mosman Swim Centre Improvements To alleviate issues regarding poor air circulation and a leaking slab, a complete ventilation upgrade along with filtration overhaul and slab repairs were completed at the Mosman Swim Centre in 2011/2012. The works, which required a shutdown of the facility over the summer period for 6 weeks and cost in excess of $900,000, will ensure the Swim Centre continues to operate successfully.
Boronia Refurbishment Boronia, constructed in 1885, underwent refurbishment in 2012 to prepare for a new lease. In 2009 extensive work was also undertaken stabilising the front balcony, repairing the roof and installing drainage with a $37,500 grant from the NSW Department of Planning. The 2012 refurbishment works were carried out at a cost of over $800,000. The project, undertaken with the approval of the Heritage Council of NSW, included repainting the building, installing disability access, landscaping, strengthening the first floor and balcony, refurbishment of the roof, windows, doors and outdoor lighting and other minor works. Security cameras were installed on the building and in the adjoining Reservoir Park, which also received a facelift as part of the project.
Mosman War Memorial The Cenotaph at Mosman Park was unveiled in 1925 with a formal garden added after the Second World War. In 2010 a Public Appeal was launched by Peter Fitzsimons to support Council’s funding of Cenotaph upgrade works to acknowledge the sacrifice of those who served in the Boer War, World War II, Korea, Borneo, Malaya, Vietnam, East Timor, Afghanistan and peacekeeping conflicts. The project, costing $213,000, was completed in February 2011.
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Balmoral Fig Tree Management In late 2008 Council commissioned a review of previous reports on the health and well being of the iconic fig trees lining The Esplanade at Balmoral Beach. A key finding of the resulting report was that the high level of pedestrian activity under several trees was contributing to their declining condition. A program to implement the report’s recommendations has since been implemented including mechanical decompaction and aeration, fertilisation and installation of barrier fencing. The trees continue to be monitored and further treatments applied as required.
Contract Management Numerous tenders were let during the 2008-2012 Council term to deliver high quality management and maintenance of open space assets. The resulting contracts have included: Bushland Management 2012–2022 Tree Management and Associated works 2012–2017 Turf management and Associated works 2012–2017 Continuation of the Unmade Roads Bushland Rehabilitation Strategy (2008–2012) Parks and Gardens Management 2009–2014 Management and Maintenance of Sporting Fields 2009–2014
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8.22 Environment Active Partnerships Much of what Council undertakes relies on active participation in regional and industry networks, and a willingness to engage in partnership arrangements that provide specific outcomes for Mosman. Over the current Council term, networking and partnership programs relevant to the effective management of Mosman’s open space areas have included: Manly Mosman District Bushfire Management Committee (2008–2012) Sydney North Regional Weeds Committee (2008–2012) Sydney North Urban Feral Action Group (2008–2012) Bushcare Volunteer Coordinator Network (2008– 2012) IPWEA Yardstick Parks Benchmarking Program (2008– 2012) BushCare TAFE training program. (2008– 2012)
Property Maintenance & Improvement Over the last 4 years Council has also undertaken a range of property maintenance and improvement works (other than those already detailed in this report) to ensure service levels are maintained and assets improved or protected. These have included various improvement works at the Mosman Civic Centre (commencing with a security system upgrade in 2008), work on the ventilation and exhaust system at Vista Street Car Park in 2009, repainting and repairs at Balmoral Baths kiosk and restaurant in 2009 and waterproofing works at Mosman Croquet Club in 2010. Property maintenance works are ongoing and an essential part of Council’s asset management programs.
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Transport & Traffic Major Roadworks & Footpath Construction Each year significant capital works are undertaken on Mosman’s footpaths and roads. Since 2008, 19 kilometres of footpath have been repaired or upgraded and 7 kilometres of roads have been resealed or reconstructed under Council’s capital works program.
Lower Almora Street Upgrade 2010 & 2011 In 2010 and 2011 major streetscape works were undertaken in Lower Almora Street Mosman. At a cost of $250,000, new stormwater infrastructure was constructed and the road resealed. Additional works included landscaping and footpath works.
Pavement & Footpath Maintenance Program In 2010 a complete condition assessment was undertaken on every road, footpath and kerb and gutter in Mosman. With this information a Road Asset Management Plan was developed which outlined future works in Mosman for the next decade. This plan has been successfully implemented for the past 2 years and is reviewed annually to ensure Mosman’s assets are maintained appropriately.
Ongoing Advocacy - Pearl Bay Rat Run Since the installation of a temporary right hand turn from Spit Road into Pearl Bay Avenue in the 1970’s, Council has been lobbying for its closure. In 2010 these lobbying efforts appeared successful with a report released by (the now) Roads & Maritime Services (RMS) indicating that the turn would be closed as part of the Pinch Point Program. However this position was subsequently overturned and the future of the turn was again far from certain. Council successfully lobbied the State Government to review this decision and to reject other options including lights at the intersection of Spit Road and Central Avenue. The RMS subsequently requested Council to prepare a traffic management plan and most recently has agreed to a six-month trial closure that will commence in October this year.
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Pedestrian & Cycling Improvements The last four years have seen significant improvements in bicycle facilities in Mosman. New cycle parking racks have been installed at Mosman Bay Wharf, The Esplanade, Avenue Road and Brady Street. A new 1.2 km bike path had been constructed at Pearl Bay Reserve and Rawson Park has a new cycle path connecting Drill Hall Common to Headland Park. In 2011 a new cycle lane was installed on Bradleys Head Road from Athol Wharf Road to Thompson Street. This is an extremely popular route for weekend recreational cyclists who use it to access Taronga Zoo Wharf. The cycleway is part of a main route to the zoo which links with other recreational routes in the area. A new design for a cycle way has been completed at The Spit, fully funded by Roads & Maritime Services (RMS). In 2011 an Active Transport Working Group was formed and has provided community input for pedestrian and cycle improvements in Mosman. The Mosman Pedestrian Access and Mobility Plan was completed in 2012, identifying key areas for pedestrians in Mosman and future work programs to improve mobility in the area.
Military Road Improvement Project In 2010 planning began for the proposed upgrade of Military Road and redevelopment of the Raglan Street West Carpark site. Extensive public consultation was undertaken including distribution of a special edition of Mosman News to all residents. Further engagement techniques to gauge community opinion included Twitter feeds and a ‘21st century town meeting’ conversation in 2011 with 60 randomly-selected Mosman residents. The consultation process has culminated in the first stage of the upgrade – new street furniture, landscaping and the upgrade of the intersection of Avenue Road and Military Road – works completed in July 2012.
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8.22 Environment ‘Snapshots’ The following ‘snapshots’ provide a further overview of the types and level of service delivered by Council during 2008-2012:
Urban Planning 5,500 Planning Certificates (s149) have been issued At June 2012 there were 530 Urban Planning newsletter subscribers – a tripling of subscribers over the last 3 years 415 referrals for heritage related matters have been dealt with by the Heritage Advisory Service 32 small heritage projects on private properties with a heritage listing have received grant funding from the Local Heritage Fund There were 22 nominations for the Mosman Design Awards in both 2009 and 2011. In 2009 there were 2500 visits to Awards website (18000 page views); in 2011 there were 6660 (38000 page views).
Planning & Built Environment 1,106 development applications and 466 section 96 application have been determined The nett value of development applications determined was $570 million The mean cost of legal appeals for 58 planning appeals was $11,000 36,694 notification letters were sent to residents in relation to development proposals (an average of 23 letters per application)
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Sustainability, Environment & Health 293 members have joined the GOGet Carshare scheme The Greenhouse Gas Emissions from Council’s fleet was 718 tonnes CO2e Council’s electricity consumption was 11,318 MWH Council’s water consumption was 190,884 KL Council reduced its greenhouse gas emissions by 1,692 tonnes CO2e Council achieved water savings of approximately 4,371 KL Council has purchased 10% greenpower for 4 main sites, 100% greenpower for street lighting since 2009/10 Over 60 Community Sustainability Education Programs were conducted 35 editions of Living Mosman – Sustainability E-Newsletter have been produced, currently sent to 578 recipients. 3 editions of Staff Sustainability News have also been circulated Total Waste to Recycling has been 22,213 tonnes Total Waste to Landfill has been 25,536 tonnes The amount of waste diverted from landfill increased from 45% in 2008 to 48% in 2011/12 Green waste diverted from landfill (per capita) was 58 kg 1,068 tonnes of waste have been captured by Stormwater Quality Improvement Devices (SQIDS) 100% of Food Shops have been inspected annually 30+ Public Place Recycling Stations were installed 7,872 graffiti incidents were reported (council & private property) The number graffiti incidents has reduced by 2,761 1,776.5 tonnes of waste were collected by street sweepers 1,126.5 tonnes of waste were collected from Mosman beaches Council’s waste contractors carried out a total of 6,036,060 ‘bin lifts’ The number of waste-related complaints dropped by 9.7% between 2009/10 and 2011/12
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8.22 Environment Parks & Recreation 11 editions of Bushcare Matters were published 22 Bushcare Events have been held (Training, Information sessions, annual events) 1,000 Supervised Bushcare sessions have been conducted 12 Tree Planting Events were held (Trees for Mum, National Tree Day, Schools Tree Day) Total native vegetation density improved by +4% (75%) between 2006-2011 37,000 hours of Sports Fields Use were managed 27,000m2 of Sports Field Sub Surface Drainage was installed 2,278 Tree Permit inspections and assessments were conducted There have been 11 Tree Permit appeals and 38 Tree Permit breach investigations 226 contractor work audits have been documented 9,781 Native Plants have been supplied by Council Playground Upgrades were completed 84 Jetty piles have been replaced An estimated $15,000 has been saved on watering ovals since 2010 through water retention projects 1.04 megalitres of water storage tanks were constructed at Rawson Park, Botanic Road and smaller amenities $3,842 worth of green energy revenue has been generated since September 2011 with installation of solar panels at the Marie Bashir Mosman Sports Centre – also resulting in 15,367.30 kWh power generated and 16,443.10 kg of CO2 saved There were 457,105 attendances at Mosman Swim Centre, with the 1 millionth visitor attending in June 2012
Transport & Traffic 19km footpaths were repaired or upgraded $5.41 million was expended on road assets 1 July 2008 - 30 June 2011 1.5km stormwater drainage pipe has been laid 7km roads were resheeted
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Awards & Citations 2009 - The 2009 Mosman Design Awards won a Planning Institute of Australia award for Excellence in Communication. 2009 – Balmoral Bath Restoration Projects won a Commendation Award for Heritage Planning from Planning Institute of Australia. 2010 - The community consultation for the draft Mosman Local Environmental Plan won a Planning Achievement award from the Planning Institute of Australia. 2011 – Mosman Cenotaph Redevelopment received a “Highly Commended” Heritage Award in the Office of Environment and Heritage Sustainable Cities Awards 2011.
Presentations 2009 – Environment & Services staff delivered two presentations to the SHOROC Sustainability Conference: Presentation 1: Embedding Sustainability through Policy and Planning – Environmental Management Plan Framework Presentation 2: Marine Structures = Marine Life: Finding the Balance
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8.22 Environment Key Performance Indicators Program 3 Urban Planning Program KPI
08/09
09/10
10/11
11/12
Managing development – land use planning
N/A
N/A
59.7
58.1
Protection of heritage values and buildings
N/A
N/A
69.1
66.9
08/09
09/10
10/11
11/12
N/A
N/A
52.2
51.2
08/09
09/10
10/11
11/12
Managing development – land use planning
N/A
N/A
59.7
58.1
Waste and recycling collection services
N/A
N/A
76.9
73.7
Overall cleanliness, appearance and management of public spaces
N/A
N/A
76.7
73.6
Cleaning of streets
N/A
N/A
74.0
72.5
Management and protection of the environment
N/A
N/A
74.0
72.9
Enforcement of health and food regulations
N/A
N/A
72.6
73.2
Litter control and rubbish dumping
N/A
N/A
71.2
70.8
Management of drainage and local flooding
N/A
N/A
68.5
68.1
Management of street trees
N/A
N/A
65.2
64.1
Condition of public toilets
N/A
N/A
57.5
61.1
% Residents satisfied with:
Program 4 Planning & Built Environment Program KPI % Residents satisfied with development approvals process
Program 5 Sustainability, Environment & Health Program KPI % Residents satisfied with:
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Program 6 Parks & Recreation Program KPI
08/09
09/10
10/11
11/12
Provision and maintenance of parklands including harbour foreshores, local parks and bushland trails
N/A
N/A
77.1
77.5
Sport and recreational facilities
N/A
N/A
70.0
66.9
Overall cleanliness, appearance and management of public spaces
N/A
N/A
76.7
73.6
08/09
09/10
10/11
11/12
Traffic management
N/A
N/A
58.4
58.4
Enforcement of parking restrictions
N/A
N/A
55.5
57.8
Providing and maintaining local roads
N/A
N/A
63.3
65.6
Providing and maintaining footpaths
N/A
N/A
60.3
60.1
Provision of car parking
N/A
N/A
57.1
59.7
Providing and maintaining bike paths
N/A
N/A
53.6
53.8
% Residents satisfied with:
Program 11 Transport & Traffic Program KPI % Residents satisfied with:
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8.23 Our Achievements
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8.23 Social Community Development & Services Community Service Delivery The Community Services Division of Council works to meet the social, intellectual and physical needs of the Mosman community. In 2011 81% of the total cost of this Division was projected to be funded either through successful grant applications or on a fee for service basis. This does not take into account the contribution made by our Volunteers; on average a staggering 34,320 hours each year, conservatively estimated to have saved Council $2,129,213 over the four year period, based on the minimum wage.
Children’s Services
Mosman Before and After School Care Mosman Before & After School Care provides out-of-school-hours care for up to 85 Mosman Public School students per day and operates between 7.30am-8.45am and 3.30pm-6.00pm during the public school term. Over the last 4 years the service has recorded an estimated 58,000 attendances and provided care for 469 children.
Mosman Vacation Care Mosman Vacation Care provides school holiday care for up to 55 primary school aged children per day. The service operates from 8.00am-6.00pm and offers a range of excursions and incursions including ten-pin bowling, movies, Yum-Cha, farm and museum visits, cooking etc. Over the last 4 years the program has provided quality recreational care for 999 children with 8156 attendances.
Mosman Family Day Care The Mosman Family Day Care Scheme provides home-based care for children 0-5 years of age. The scheme currently has 6 registered carers who provide care for up to 67 children each week. The scheme has seen a decline in carer numbers over the past 4 years from 15 carers to the current 6 and an external risk assessment carried out in 2010 identified ongoing viability and risk issues in maintaining a small scheme. The service remains under active review with scheme coordination the current focus.
Mosman Occasional Child Care Centre (MOCC) MOCC provides occasional care, permanent day care and preschool to 20 children aged 0-5 years of age per day. The service operates 50 weeks per year from 8.00am-4.00pm and currently provides care for approximately 18 children aged 0-2 years and 85 children aged 3-5 years per week. During 2011/12 MOCC recorded 5,023 attendences with an overall utilisation rate of 96.2%. 110 | MOSPLAN Review 2008-12
Immunisation Clinic Mosman’s immunisation clinic operates every 3rd Tuesday of the month and provides free early childhood immunisation for children aged from 6 weeks to 4 years as well as administering free annual Council staff flu vaccinations. Over the past 4 years the clinic has immunised 2,200 children.
Immunisation Review Council’s immunisation clinic is currently under review, with Mosman, Ryde, Willoughby, North Sydney and Ku-ring-gai Councils working together to develop a regional approach with the objective of improving both cost and resource efficiencies and reducing risks across the clinics operating in each area. The review includes investigating the logistics of a centralised administration point for enquiries, ordering, checking, reporting and storage of vaccines, as well a central data base and transfer of data to the Australian Childhood Immunisation Register. It is anticipated that responsibility for facilitating monthly clinics will remain with the respective Councils.
Parent Education Workshops Parent education workshops have been a huge success attracting on average 20-25 participants per workshop. The workshops are held in the evenings to allow for working parents to attend and over the past 4 years have educated and provided families with information on the following topics: Toddler Taming Positive Parenting Bully Busting Transition to School Raising Resilient Children Older Sibling-New Baby Sleep, Speech and Language for toddlers Tucker without Tantrums and Toilet Training Grandparenting – Enriching Relationships with Children and Grandchildren
Connections Playgroup The Connections Playgroup was established in 2007. Community feedback at the time indicated that new families were in need of further opportunities to develop connections within their local area. The playgroup has an average weekly attendance of 50 children and families and includes a mix of mothers, fathers, grandparents and nannies. The group is facilitated by an early childhood professional whose role is to assist in the development of connections and relationships between the families and to provide parenting information, support and referral when required. There are 36 playgroup sessions held every year during school term.
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8.23 Social Youth Services Zone 10/14 Vacation Care Service attendances have increased steadily over the period, and attendance has been good at the range of programs, activities, workshops, seminars, and events run by the Youth Services team. An exception to this trend has been the Saturday Youth Centre drop-in service, and a decision was made to close the Centre for Saturday drop-in early in 2012. In June 2012 a minor modification was also made to the Zone 10/14 program, which is now available to students from years 6 to 10. The Saturday Youth Group, a recreational group for young people with special needs, has remained consistent over the past 4 years with monthly attendance figures averaging around 12 young people per activity. A number of members of the group now fall outside the younger age demographic, and planning is underway for a second group catering to the recreational needs of young adults. Youth Services has developed strong partnerships with local community organisations such as Holyoake, and have joined with this organisation to provide the Pathways Program, focusing on drugs and alcohol. A number of other successful programs have been developed and run in-house over the last 4 years, including ‘Girls Only’ and ‘Body Image’ workshops.
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Ageing and Disability Services Food Services
In March 2010 Mosman Meals on Wheels were proud to receive an A rating from the NSW Food Authority. Meals on Wheels currently has more than 120 volunteers. In May 2011 the service was filmed and our volunteers starred in a DVD for The Northern Sydney Volunteer Network. Over the last 4 years, we have delivered 75,424 meals to Mosman residents, and served 11,363 meals in the Community Restaurant at Mosman Square Seniors Centre.
Community Transport More than 48,000 passenger trips have been provided in the last four years in Council’s two community transport buses, Council cars and volunteer cars. A new community bus replaced the ‘Olympics’ bus in 2011, and both the current buses have been branded with bright new imagery to give them a distinctive Mosman look.
Caring for Carers Nearly 100 Carers have been involved with the Mosman Carers Group over the past 4 years. The group provides information and support for people with the responsibility of caring for others. In 2011 Mosman Carers Group was awarded the NSW Local Carers Award 2011 in the category of “Carer Support Group”. In 2011, Council’s Volunteers/Carers Coordinator was invited by Alzheimer’s NSW & Australia to co- facilitate a 3 month Living with Memory Loss program providing information and support for both carers and those with a Dementia diagnosis.
Saturday Respite Program The Saturday Respite Service arose as a result of consultation with carers and began operating in November 2008, to provide respite for carers who are caring for the frail, those suffering from dementia or a disability. With week-end respite services on the Lower North Shore being almost non-existent, Council’s Saturday Respite Service has been of great benefit to local families.
Broadband for Seniors and Computer Pals Broadband for Seniors is a state-funded program designed for seniors who have not been in contact with computers before. It was implemented in November 2009 and to date approximately 500 seniors from Mosman have accessed the service. Approximately 25 people use this service every week for about an hour each. Computer Pals is available for seniors who already have basic computer skills and want to develop further. In the last 4 years, 200 people have used this service.
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Mosman Rider The Mosman Rider, a free community shuttle service, was introduced in December 2009 and has been funded through Pay & Display Parking revenues. The service, which travels on a constant loop around Mosman between 8am and 6pm, 7 days a week, is providing a safe, convenient local transport service which links with other public transport providers and is delivering both social and environmental benefits for the local community. In 2010 the Rider service was enhanced with a tracker system that enables passengers to track the progress of the bus via their computer or mobile phone. Passengers can either view a real time map of the bus’s progress or send the Rider an SMS to determine its current location. The Mosman Rider service was comprehensively reviewed in late 2011 and, as a result, a new route – providing greater coverage of the local area and more convenient set-down and pick-up points around central Mosman – commenced on 23 July 2013. Further, to improve operation of the service, Council resolved to contract the Rider to an external provider, also commencing July 2012. The Mosman Rider has so far carried more than 108,000 passengers since December 2009. 114 | MOSPLAN Review 2008-12
Places for People
Mosman Square Seniors Centre The Mosman Square Seniors Centre continues to provide a busy hub for activities for the over 55s. The lounge is a welcoming place offering options for a cup of tea, a place to meet and chat with friends or to engage in quiet activities The main hall continues to host the Community Restaurant twice weekly - serving 11,363 meals in the last four years – as well as providing a venue for more active exercise, and other activities such as art classes and University of the 3rd Age. Additions to the activity list during the last 4 years include a new chess club and table tennis.
Music Room The Youth Centre music room was completed in May 2012 and is open to young musicians for rehearsal. A promotional campaign is being developed for the space to ensure high usage levels. Funding from the ArtStart grant program contributed to the refurbishment and decoration of the room.
Mosman Men’s Shed After many years planning and negotiation, the Mosman Men’s Shed took possession of its new premises in June 2012 on land owned by the Sydney Harbour Federation Trust and managed by Council. Council has actively assisted the establishment of Mosman Men’s Shed Inc. - a community-based organisation charged with responsibility for ongoing management and operation of the Shed. Establishment of the Shed has been a huge community effort, with funding provided by Council, State and Federal government grants, and generous donations from local service clubs. To date, the Shed has already attracted close to 60 members, whose first project will entail building a new kitchenette, outdoor seating and landscaping.
Service Re-locations
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Between 2009 and 2012, Council's Children’s Services team has been progressively relocated from the Mosman Art Gallery and Community Centre to the Drill Hall. 115
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Healthy Communities A healthy community is a liveable community in which people can participate, live with dignity, in security and without fear of discrimination. Over the past 4 years Mosman Council has worked to create and sustain community well-being in the following ways:
1. Consultation By offering community members the opportunity to participate in planning for community services, Council has encountered some lively debate and scrutiny. Major consultations during the past four years have included: Youth Forums in 2009 and 2011 Community consultations for the Over 55s, Frail Older People, Children’s Services, Disability Services for the Young, and Carers Workshops on fostering community connection and social inclusion Consultation findings have informed the development of new services such as the Carer Respite Program as well as decisions to discontinue services such as the Saturday Youth Centre Drop-in, and have played a significant role in the development of MOSPLAN.
2. Capacity Building A major role for Council is the development of strong community-based services, agencies and initiatives that are independent of Council. The following activities have been undertaken between 2008 and 2012 to build the strength of service delivery in Mosman. The Mosman Children’s Services Network was created in 2011 to facilitate and promote partnerships with Mosman children’s services providers from the private and not for profit sector. Forums are held bi-annually to provide information and training, particularly important in the current climate of changing regulation for children’s services. The Lower North Shore Social Isolation Working Party was initiated in 2008 as a project of the Lower North Shore Community Forum, and led to initiatives such as friendship lunches, combined volunteer training on social isolation and the 2012 Information Forum that provided information on concerns among older residents including safety. The Lower North Shore Interagency has undertaken the joint development of a Lower North Shore Youth Guide 2009 and in early 2012 has identified future collaborative projects to improve services for young people and their families. For older people and carers, Council has supported meetings of the Lower North Shore Community Forum, which is the main consultative mechanism with service providers for 116 | MOSPLAN Review 2008-12
regional planning for the Commonwealth/State Home and Community Care Program. Council is an active member of the Lower North Shore Social Inclusion Working Group, which has produced resources on addressing social isolation at a local level and supported the workshop held in Mosman in 2012. Council also supports the activities of the Lower North Shore Multicultural Network and Domestic Violence Network. The Community Grants Program benefited from a Council decision to increase the funds available to the scheme as a result of pay & display parking revenue. The scheme, increased from $5,000 to $25,000 per annum in 2009, has provided funds for 55 projects delivered by local not-for-profit organisations over the last 4 years.
3. Engagement and Participation Volunteering Participation has been encouraged through our substantial volunteering program. Council currently has 470 active direct service volunteers across 24 different programs. This number has fluctuated over the last four years although generally increasing gradually, with 290 new volunteers being interviewed and inducted. In 2011 the Volunteers Support Officer produced a Volunteer Promotions Video 'In Their Words' and a Volunteer Recognition Exhibition was displayed at the Mayoral Christmas Party, in the Library and on the Council Website. The Mosman Volunteers program is nationally known and respected. In 2011, The Volunteers /Carers Co-ordinator was invited to address the National Volunteers Conference on 'Volunteering – a Local Government Approach' and the National Meals on Wheels Conference on 'Centralising Local Government Volunteering – a Holistic Approach'. A major source of participation offered to Mosman residents has been in the many community events conducted over the last four years.
24/7 Film Festival and Shorefest From 2008 to 2011 the annual SHOROC 24/7 Youth Film Festival showed steady growth. In 2011 more than 300 young people entered films, 200 attended skills development workshops, and over 700 attended the film screenings. In 2011 the festival won the Local Government Cultural Awards in Division B – Cultural Industries under the coordination of Mosman Council Youth Services. The Shorefest music festival, delivered annually in conjunction with other northern Sydney councils, has also proved to be a popular regional initiative. 3,000 young people attended the 2011 event and a team of more than 50 young people contributed to event planning and event delivery. The event won the award for 'Best Event 2011' through the Music NSW ISAAC award, a prestigious industry award sponsored by Big Day Out.
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Beat the Blues Concerts aimed at highlighting mental health issues for young people were held in 2011 and 2012, with Council partnering with the Black Dog Institute, Queenwood School for Girls and numerous mental health and community organisations to plan and deliver the events. The concerts attracted between 300 and 600 attendees as well as sponsorship from local businesses and information stalls run by mental health service providers.
International Day of People with Disability In 2010 and 2011 local school students participated in a range of activities to experience and learn about what it would be like to live with a disability. Activities held in 2011 included blind cricket, a wheelchair challenge, painting with your mouth, deaf football, a talk from a visually impaired person and a screening of the Reelability film submitted by a group of young people with disabilities to the 24/7 Film Festival in 2011.
International Women’s Day International Women’s Day provides an opportunity for the community to recognise the achievements of women and their contribution to society. Each year, a woman with a connection to Mosman is invited to give an inspirational talk about her experiences. In 2009, then Harbourside Commander Belinda Nolan, was guest speaker. The event in 2010 was combined in celebration of 2010 Year of Women in Local Government and a panel of key local government women talked about their experiences and involvement with women in Mosman’s friendship communities. In 2011, Her Excellency Professor Marie Bashir AC CVO, Governor of New South Wales, the first woman to be appointed Governor of New South Wales delivered an address to coincide with the 100th anniversary of International Women’s Day. In 2012, the event changed formats from an evening event to a breakfast event and was organised as a partnership with Opportunity International Australia. 118 | MOSPLAN Review 2008-12
Classic Movie Afternoons A new initiative introduced in 2012 has been the Friday “Classic Movie Afternoon”, a popular activity sponsored by the Bendigo Bank and held once a month after community restaurant lunches at Mosman Square Seniors Centre.
Children’s Fair The annual Children’s Fair attracts approximately 1200-1500 children and their families each year. This free community event is an action packed 2 hours of fun for families with children aged 0-5 years and includes face painting, jumping castle, amusement rides, animal farm, mobile zoo, magic show, storytelling, painting and baby ballet performances.
Fragments The ‘Fragments’ Mosaic Project was first proposed as an intergenerational project in 2007 and involved people aged 7 to 87 designing and completing a major piece of art. The finished mosaic, which is located at the entrance to Mosman Youth Centre on The Crescent, was unveiled in 2011.
International Women's Day 2012
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8.23 Social 4. Planning for Services based on Needs, Quality and Cost Management Decisions regarding service delivery at Mosman Council are based on analysis of needs, cost and quality. In the period 2008 - 2012 the following major projects were undertaken to facilitate planning and delivery of quality community services.
Mosman Health Needs Analysis Council undertook a major health needs analysis in 2011. The resulting report identified local provision of health services and drew attention to emerging needs and the role of Council and other agencies in meeting service gaps.
Mosman Bowling Club investigations Demand for child care services in Mosman continues to outstrip supply in the 0-2 year age group. For some years Council has been considering the opportunity to construct a new childcare centre at the Mosman Bowling Club to help address this imbalance. An independent feasibility study undertaken in relation to this proposal in 2011 identified marginal viability and Council is therefore not proceeding with the proposal at the current time.
Northern Sydney Aboriginal Social Plan Council continued to support the regional Aboriginal Social Plan 2007-11 in collaboration with other Northern Sydney councils, leading to improved engagement with Aboriginal community members and partnerships across government and non-government agencies for better social outcomes. One positive example of this collaboration was the initiation of a counselling service for members of the stolen generations, which has since become a nation-wide program. The Plan was evaluated in 2011/12 and Council will continue to review opportunities for local and regional collaborative approaches to improve social outcomes and recognition and respect of Aboriginal culture and heritage.
Accreditation In 2010 and 2011 Council’s Children’s Services underwent a 3 year accreditation process under the National Childcare Accreditation Council (NCAC) system. All services were accredited: Mosman Occasional Care gaining an overall Good Quality rating in 2010 Mosman Before and After School Care and Mosman Vacation Care gaining an overall Good Quality rating in 2011, and Mosman Family Day Care gaining an overall High Quality rating in 2011 Council is on track to achieve necessary compliance with the National Quality Framework changes introduced in 2012.
Food Services Contract As part of Council’s ongoing commitment to providing a high quality, responsive food service for Meals on Wheels and the Community Restaurant, tenders were invited for Mosman Food Services and a new contract awarded in 2009. 120 | MOSPLAN Review 2008-12
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8.23 Social Library & Information Library Development Grants The Library has been awarded three Library Development Grants over the past four years. These grants are highly competitive, with 40 metropolitan libraries competing for an annual allocation that has decreased significantly in recent years.
Read@Mosman Library Development Grant Project 2008–2009 In 2008 Mosman Library was successful in gaining a Library Development Grant for the Read@Mosman Library Project which was completed in 2009. This project aimed at improving and expanding the Mosman Library’s Reader Advisory Service and comprised: The Purchase of 25 Book Club Kits for loan How to Run A Book Club Seminars Creation of the Mosman Reading Lounge on Mosman Council’s website A Readers Advisory Social networking site - http://www.mosmanreaders.net eNewsletters - 9 eNewsletters were created for different fiction genres using NextReads database. An increase in number of Reader’s Advisory databases Library Book Clubs increased from one to six book-clubs with an average of 10 members per book-club Read Review & Win Program- An incentive reading program for adults with monthly prizes
Mosman Faces Library Development Grant Project 2009–2010 Mosman Library (Local Studies) obtained a 2009/10 Library Development Grant for a web based project entitled Mosman Faces. The project provides a visual history of Mosman through filmed interviews. These interviews were complemented by scanned images from the Local Studies Collection and enhanced by voice over and music. Like the already existing interactive website, Mosman Memories, a place for past and present residents of Mosman to share memories of their street, Mosman Faces gives the audience an opportunity to generate content. This content generation sustains community engagement in Mosman’s story and in turn provides greater access and awareness of the Local Studies collection for a past, present and future generation. Filming of interviews took place in September 2010 and following editing and the addition of images, music and voice over the completed project was launched during the 2011 Heritage Festival. New interviews were conducted in March 2012 with Kenneth Dryland and Diane Wachman who were on the original organising committee for the first Festivall of Mosman in 1981 and these will be launched in November 2012.
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Mosman Great War Library Development Grant Project 2011-2012 In May 2012 Mosman Library was awarded a $30,000 Library Development Grant for an innovative online project which will bring to life the stories of the 1,500 men and women of Mosman who served during the First World War. Mosman was one of only 10 metropolitan libraries to be awarded a grant in this funding round. With the First World War Centenary just two years away, more and more archives are digitising their Great War collections. We aim to link our Anzacs with items in these collections, and add to the story by inviting families, researchers and other volunteers to be part of the project. The Project will ensure that this important part of Mosman’s heritage is recorded for future generations.
Local Studies
Mosman Intergenerational Biography Project 2008 The Intergenerational Biography Project – “Once upon a time in Mosman” was completed in 2008. The aim of this project was to bring older and younger residents together to help create understanding between the generations. Students from all local schools ranging from upper primary to early high school interviewed older residents about their life story and produced biographies in a variety of formats including Powerpoint presentations and video. A total of 50 Biographies were produced and have been added to the Local Studies Collection. Special workshops were held for the young biographers with a specialist writer. The project culminated in an exhibition of biographies with accompanying images entitled “Once Upon a Time in Mosman” in November 2008. The exhibition was launched by television journalist Mike Munro who interviewed a student from each school along with the older person they had interviewed in a ‘This is your Life’ format. The event was recorded and is available as a webcast on the Mosman Library’s webpage. The project was featured at the NSW Local Government & Shires Associations Local Government Awards in 2009.
Major Exhibitions Exhibitions play a major role in the Mosman Library Local Studies Service having the potential to raise the profile of the Library within the community, attract audiences – old and new, impart and gather information. The Local Studies staff organise a number of exhibitions each year with the major one usually held during the annual National Trust Heritage Festival
All Fired Up Council’s Local Studies Librarian was the curator for the 2009 Heritage Festival Exhibition “All Fired Up” - a first for Mosman Library’s Local Studies Section and indeed for a public library. This exceptional exhibition celebrated the Society of Arts and Crafts of New South Wales founded in Mosman in 1906 and showcased unique art pottery by some of Australia’s most significant art potters of the twentieth century. The exhibition attracted interest from collectors and specialist journals and visitors from far and wide.
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8.23 Social Bookends: another chapter In April and May 2011 Mosman Library mounted an innovative decorative arts exhibition Bookends: another chapter. This incredibly successful initiative was an exhibition of bookends which could have been found in any home in twentieth century Australia ranging from unique art pottery, art deco to the kitsch. With only three other bookend exhibitions worldwide to be found this was a first for a public library. Encompassing over 190 pairs of bookends sourced from generous and eager private collectors Bookends: another chapter acknowledged the cultural significance and provided an opportunity to enjoy the chameleon nature of bookends. There was a great deal of publicity obtained with articles about the exhibition, and photographs of the opening, in local papers and magazines. An article was written by the Local Studies Librarian on the history and cultural significance of bookends for the specialist magazine Collectables Trader. The exhibition was catalyst for an article on collecting bookends in the Sydney Morning Herald’s Collect section and was listed in the Herald’s Spectrum Diary attracting many who would never have associated a library with this type of cultural event. Other specialist magazines, collecting and decorative arts societies promoted the exhibition on line; it was listed on ‘what’s on” online sites; posters and leaflets were distributed to book and antique shops, antique centres and at the annual Antiques Fair in Sydney.
Australian Accent: the Designs of Annan Fabrics and Vande Pottery in the 40s and 50s The 2010 Australian Accent exhibition - awarded a Magna (Museums and Galleries National Award) in 2011 was a joint collaboration between Mosman Library (Local Studies) and Mosman Art Gallery. The exhibition featured quirky pottery by local pottery producer, Vande Pottery, from the Mosman Library Local Studies Collection as well as pieces on loan from collectors. Australian Accent was a Mosman-based exhibition of national significance, and presented a cohesive and comprehensive story about an aspect of Australia’s design history. The exhibition reignited interest from the design sector, redefining objects and materials usually associated with the craft and souvenir genres.
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Innovative use of Social Media Mosman Library continues to be an innovator with the use of Web 2.0 technologies and in 2010 established a collaborative blog during Australian Library and Information Week for library users, staff, residents and visitors to share their visions on the ‘Mosman Library of the Future’ site. A number of thought-provoking and fascinating responses were received on the future of books, library buildings and services. Mosman Library was joint winner in the 2010 Marketing Awards for NSW Public Libraries for the ‘Mosman Library vs that Search Engine’ marketing project conducted during Library and Information Week 2009. The Social Media Mob Mosman meet-ups commenced in 2009. These informal meetings are held in the library and are open to all. They provide an opportunity for community groups and local residents to hear online experts and to help each other communicate effectively online. Excellent talks have been presented by Ed Mitchell ‘Open source communities’, Liam Wyatt ‘Everything you wanted to know about Wikipedia but were too afraid to ask’, and Mylee Joseph ‘Teens and social networks’.
Programs, Promotions, Events & Other Activities Monday Matters
“Monday Matters” a branded series of monthly talks which take place on the first Monday of the month was introduced in July 2010.The target audience for “Monday Matters” is active retirees and seniors, however the sessions are open to all and are free of charge. A wide variety of topics have been included in the series to cover the interests of this demographic group. Speakers have included authors of many different types of books, experts in the fields of travel, health, entertainment, personal style and motivation. Audience numbers have grown steadily since Monday Matters’ inception and now average 25 each month.
Mosman Library ‘Big Day In’ Library and Information Week 2011 culminated in the inaugural ‘Big Day In’ event on 28 May. Approximately 1,000 visits Lucky Door Prizes- 200 entered the draw Barista serving free coffee with cupcakes, biscuits and fruit juice also available Wii Games Competitions all day for the teens Children’s Performer Children’s Lucky Dip and free balloons Demonstrations of eReaders – iPad, Kobo, Sony eReader and Kindle Announced the winner of Mosman Library’s Online Resources Quiz. The prize was an iPad 2. The quiz attracted 180 entrants. Book Sale
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Following on from the success of the 2011 event, a second Big Day In was held in Library and Information Week on 26 May 2012. 125
8.23 Social Lens of Youth Competition To coincide with National Youth Week in 2011, Mosman Library held a photography competition to encourage young people to express their creative talents by capturing images of the things that have meaning to them. 2011 marked the second year of the Lens of Youth event and Mosman Library was determined to make certain that local youth would get as much out of the competition as possible. There were two categories for submissions: The Open Category, where submissions were of the photographer’s choice as long as they were taken in the local area; and the Shorefest Category, where photographers were to submit a set of up to ten photographs of the Shorefest Youth Concert.
HSC Lock Ins To support our local students Mosman Library introduced HSC Student Lock Ins in August 2010 - a new programme to allow HSC students to optimise their study time with exclusive use of the library from 5.30pm – 9.00pm. The HSC Lock Ins started prior to the HSC Trials and were held weekly until early November 2010. Our aim for our Lock In Program was to provide a secure place to study, resources, the services of two librarians, tea coffee, coke, water and snacks. Total attendance for the initial Lock In series was 358 students. As a result of feedback from students the HSC Lock Ins were again held in 2011 and are being planned for 2012. Lock Ins now include a tutor who is available for those students who need help with their studies and HSC Seminars have been introduced for the Lock Ins early in the school year.
Author Evenings Mosman Library was one of the first metropolitan libraries to offer author talks on a regular basis and this series has continued with at least 14 author talks per year and an average of 100 attendees at each. Selected talks have also been featured as webcasts on Council’s website. Authors who visited Mosman Library included local and international writers such as Colleen McCullough, Simon Winchester, David Malouf, Nadeem Aslam, Tom Robb Smith and Thomas Keneally.
Mosman Youth Awards in Literature In 2009 Mosman Library took over the running of the Mosman Youth Awards in Literature which had been run by a small community group with the support of the Library and Council since 1993. 2012 marks the twentieth year of the competition.
Children’s Library The Children’s Library Service continues to be one of the most popular and highly regarded services offered by the Library. It provides programs, events and regular activities for children from 0 to 12 years. In 2010 new furniture and soft furnishings were purchased to enhance the space for children
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and families to share stories. New play/ puzzle units were also purchased. Regular programs include: Babytime - baby lap-sit story-time sessions for 0-12months (increased to 4 sessions per month in 2011) Toddlers and Pre-schoolers weekly story-time sessions Thursday Kids Program - weekly theme based craft and activity sessions for school aged children (commenced in 2010) School Holiday activities Author Visits Treasure Trove Summer Reading Program - An incentive based reading and literacy program with an average of 250 children registered each summer Starfish Club- Book Club for readers 5-12 years old
Services for Teens The Library provides special programs for Teens aged 13-18 years throughout the year after school, during the school holidays and during National Youth Week. Highlights for 2008 - 2012 included: Establishing a Manga Appreciation Society- a bookclub for Manga enthusiasts was set up in 2011 and meets monthly. Reading Rave Summer Reading Program – an incentive based summer holiday reading program with between 50 and 100 teens registered each year. Lens of Youth Photography Competition and Exhibition in 2010 & 2011
National Year of Reading 2012
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To celebrate the National Year of Reading, the Library provided a variety of programs, talks and activities to promote reading in the community. The year was launched with the Big Book Club Party on14 February 2012 when members of the Library’s bookclubs and other library users gathered in celebration. 127
8.23 Social Reference Library Refurbishment The Reference Library was refurbished in June 2012 using Local Priority Grant funds. The use of the Reference Library area had changed significantly since the Library building extensions in 1997and with the increase in usage of the internet, online resources, encyclopaedias and databases the need for a large reference collection had decreased. In-House Use Surveys of the Reference Collection were conducted in November 2011 and March 2012 to ascertain the most used items in the collection. The collection was then weeded and in May 2012 the collection was moved to wall shelving which provided much needed space for study and reading. The large customer service desk was also removed and was replaced by a smaller desk which is in a more visible location closer to the entrance to the Reference Library. New furniture was purchased to fill the newly created space which has enabled the Library to meet the increased demand for space for reading, study and use of the wireless internet service especially during HSC and University exam times. It has also provided a larger and improved space for regular Author Evenings.
Shorelink Library Network The Shorelink Library Network continues to deliver benefits to the member Councils (Mosman, Lane Cove, Manly, North Sydney and Willoughby). Shorelink moved to managed services (external hosting of the library management system) in 2010. This has delivered many benefits to Shorelink including increased capacity for system growth, reduced costs resulting from a reduction in staff hours and the elimination of the need for separate rental premises to accommodate staff and hardware, 24/7 monitoring and after hours support, and improved security through hosting of the library management system and telecommunications hardware in secure data centres. A major review and revision of ShorePlan, Shorelink’s Strategic Plan, was undertaken in 2011 to reflect changes to the Network over the previous two years, to include provision for new services and directions for the Network, to facilitate more effective reporting of achievements and targets, and to align the Network’s objectives more closely with the strategic plans of the member Councils. Key ShorePlan strategies identified for 2012 were to improve public access Internet and wireless service provision (migrated to a new provider in June 2012, delivering significant improvements in capacity and response times) and to evaluate the benefits of going to tender for a new Library Management system at the expiry of the current contract in 2012 (all Councils endorsed the Shorelink Committee’s recommendation to go to tender in August 2012). Other improvements delivered through Shorelink include implementation of email notifications for overdue items and holds, the BookMyne app which enables borrowers to access their library accounts, search the catalogue, renew their loans and place holds from their mobile phones.
Library Technology A Council-wide digital asset management system (Cumulus) was implemented in 2008 to ensure preservation and easy retrieval of images for use in promotional material, publications and the website The database now contains more than 21,000 images, documents, videos and MP3 files. 128 | MOSPLAN Review 2008-12
A bookings system was implemented in 2009 for the Library’s PCs, which provide public access to Internet, email and word processing services. Two self-checkout units were installed in 2011, resulting in more efficient service provision. Queuing times have been reduced and customer service has improved as staff are enabled to use their professional skill and expertise to assist customers with enquiries and reading selections, rather than simply check out and return items. It is obvious that customers appreciate this facility, as more than 50% of items are borrowed using the self-checkouts. Implementation of this service is the first stage of the Library’s RFID project, which will be fully operational in 2014.
Library Collections 9,000 items are added to the collection each year in a wide range of formats. New formats introduced over the past four years include audio books (Playaway digiplayers and MP3), eBooks and e-audiobooks available for download to e-readers (Electric Book Library and Overdrive). It is interesting to note that demand for the traditional print and audiovisual material has not decreased with the implementation of downloadable eBooks. The Library’s online resources have also expanded and the community now has access to 29 databases, many of which are accessible from home. Two new online language courses have been added: The Road to IELTS (for those studying English as a second language) and Transparent Language Online (courses covering more than 80 languages). The Collection Management Guidelines have been extensively revised to incorporate the new formats, and will be further updated with the release of 2011 census data. Regular weeding is undertaken to ensure that the collection is kept up to date and attractive and to provide space to accommodate new resources.
Council Website Much has been achieved with Council’s online presence during the last four years. From a handful of websites in 2008, Council now maintains more than 20 web properties, a modern and effective email newsletter service, and engages across a number of social media channels. More is being published, more often – and in more formats, including video. Council frequently receives accolades for the quality and functionality of its web presence and online engagement facilities and has won several awards for these, including: Australian Gov.2.0 Taskforce’s Gov 2.0 Innovators competition (2009) for Council’s Community Engagement Strategy New South Wales Planning Excellence Awards(2009): category ‘Media - Public & Professional’ for Mosman Design Awards online campaign Council’s Internet Coordinator and Manager Ranger Services won first prize in SHOROC’s Innovation & Savings Challenge (2010) for the development of an ‘iReport app’, an effective reporting tool being used by rangers. The prototype is currently being further developed as a community reporting tool. New South Wales Public Libraries Marketing Award for ‘Mosman Library vs That Search Engine’ online campaign (2010) RH Dougherty Awards (Local Government and Shires Associations of New South Wales):
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Council’s Internet Coordinator Bernard de Broglio: Highly Commended, Outstanding Individual Contribution Award (2010) Council’s Internet Coordinator is highly regarded for his expertise and is therefore asked to present papers and case studies at conferences and workshops, locally, nationally and internationally, notably: àà Australian Government Information Management Office’s Web 2.0 in Government seminar, Parliament House, Canberra (2008) àà National Library of Australia’s Digital Culture lecture series (2009), àà The Inaugural General Assembly of UN World e-Governments Organization General Assembly in Seoul (2010). This is an international forum for cities and local governments around the world to share and promote e-government practices. àà Association of Local Government Information Management Symposium, Wellington, New Zealand @2011) (ALGIM)
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In August 2008. Mosman Council was the first metropolitan local government agency in Australia to set up a Twitter account. In 2008, community consultation for the MOSPLAN Review and Community Engagement Strategy included an online component for the first time, involving a forum, video, and Twitter feed. Social media is used extensively to raise awareness of Council’s activities and online presence, including Facebook, Twitter, Youtube and Flickr and the Big Ideas for Mosman Forum. Council’s website promotes and demonstrates the importance of the use of Creative Commons licensing, for example in the use of Development Application and other data and Council’s photos on Flickr, the photo sharing service. Flickr images have been reused with permission and attribution on the home page of several agencies. Such reuse extends Council’s reach and builds its identity and reputation online. Significant projects 2008-2012 include: Community Engagement Strategy forum (2009) MOSPLAN review forum (2009) MosmanLEP.net consultation website, and interactive mapping for LEP map layers (2009) Vision Mosman 2050 for management plan consultation (2009) Festival of Mosman website (2009, 2011) establishment of the ‘Social media mob Mosman’, an informal group hosted by the Library that connects local organisations with ‘social media champions’ in the community and offers a program of ‘digital culture’ talks and workshops (2009-2012) Mosman Art Gallery website (2010) Mosman Rider website with interactive map and live tracker (2010) 24/7 Youth Film Festival 2010 website online registration facility for Youth Art Prize & Mosman Art Prize (2011) Email alerts for consultation items and job vacancies (2011) innovative DATAstore project which allows openly licensed data to be re-used across multiple web pages where it is appropriate to present information spatially e.g. playgrounds information (2011) Mosman Design Awards 2011 website, with online entry forms, property mapping and social media integration Website migrated to an external hosting service, which delivered improved security, functionality and risk management, 24/7 monitoring and expert advice from the ISP (2011). Mosman Faces Local History project (2011) Mosman Memories of Your Street website revamped (2011) online entry for Mosman Art Prize (2011-2012) Big Ideas for Mosman forum (2011) The People’s Junction website for community consultation and information forum (2012)
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8.23 Social Cultural Development & Services Arts & Culture Council actively positions Mosman as a leader in Australian art and innovation – nurturing contemporary arts practices; celebrating the richness of Mosman’s and Northern Sydney’s distinctive local cultures and heritages; delighting, challenging and building visitation and new audiences; and providing sources of inspiration and engagement for the whole community. Mosman’s leadership in the arts during this term of Council has been recognised at the 2011 Local Government Cultural Awards, with Council winning awards for Aboriginal Cultural Development (for the exhibition Not a Proppa Aborigine – works by Adam Hill) and Cultural Industry Development (for the 24/7 Youth Film Festival organised by the Youth Officers of the SHOROC Councils and led by Mosman). In addition in 2011 Mosman Council was awarded a Museums and Galleries National Award for the exhibition Australian Accent: the designs of Annan Fabrics and Vande Pottery in the 40s and 50s.
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Festival of Mosman In 2010, after the 2008 and 2009 Mosman Festivals were badly affected by rain, Council conducted an extensive series of consultations reviewing its approach to its Festival. In 2011 Council unveiled plans for a new and expanded Festival of Mosman aimed at celebrating the unique attributes of the area and linking the event with longer term tourist initiatives. Key aspects of the 2011 Festival included a World Music Concert, a Contemporary Corroboree celebration, Mosman Open Day, In Situ (Mosman Festival of Sculpture and Installation), several exhibitions, world premiere musical performances and a network of guided walks. The Festival ran in line with sustainability principles, encouraging environment friendly practices and the use of public transport. The 2011 Festival of Mosman was held from Friday 28 October to Sunday 6 November – and achieved the stated goals that were formed following a consultation process in 2010. These goals were: 1. To celebrate Mosman and the Mosman community 2. To provide a focal point for a Mosman Tourism strategy 3. To increase visitation to Mosman 4. To enhance opportunities for Mosman-based businesses and enterprises 5. To profile and link key community assets within Mosman 6. To create economies of scale and interest through linking previous Mosman Festivals with the Festival of Sculpture concept 7. To obtain resources for Festival activities 8. To support the overall business of Mosman Council 9. To conduct all activities in a sustainable way
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8.23 Social The Festival proved to be a vibrant, creative and engaging event that united residents and visitors in celebrating the best of Mosman, attracting over 50,000 people across ten days and incorporating forty two unique events catering to all age groups and a broad range of pursuits. Festival events were conducted at various venues throughout Mosman including Mosman Library, Mosman Seniors Centre, Mosman Art Gallery & Community Centre, Mosman Swim Centre, Avenue Road, Balmoral, Chowder Bay, Georges Heights, Spit West Reserve, Allan Border Oval, Middle Head, Taronga Zoo and HMAS Penguin. Visitation to all Festival events was 54,656 which is a 265% increase on the previous Festival in 2009. 4.5% (2,460) of attendees were from Western Sydney and 5.2% (3,280) were regional, interstate or international visitors. A major contributor to the overall increase in attendance was the inclusion and promotion of In Situ in the Festival Program, accounting for approximately one third of all Festival attendances. Another significant factor influencing the increase was the good weather which helped to attract record numbers to events such as Hunter Valley Uncorked and Mosman Village Market events. The event also underwent a slight name change from ‘Mosman Festival’ to ‘Festival of Mosman’ – linking with the Festival’s origins in the 1980s. Several partnerships were formed in relation to funding and support. Cumberland Newspapers/The Mosman Daily (now News Local) acted as media partner. Regional reach included advertising for a two week period in the Blacktown Advocate, Penrith Press and Central Coast Advertiser with Festival programs distributed through regional Tourist Information Centres. Sydney Ferries participation as a promotional sponsor also resulted in the campaign reaching over 500,000 people. Highlights of this included having poster presence on Sydney wharves, Bluetooth connection to all patrons, distribution of Festival programs and banner advertising on the Sydney Ferries website. Festival activities (including Golden Summers) received considerable radio coverage including a half hour spot on 2MBS FM and the running of a promotional competition for free tickets to selected events. Art based events were also advertised in art journals. The campaign promoted the first event in Mosman where all the major and potential tourism market providers were brought together under the one promotional vehicle. As a result of the campaign a network and working relationship has been created that links Council with local small businesses (including food and fashion), Taronga Zoo (Sydney’s premier tourist attraction), Sydney Ferries, regional tourist initiatives (Hunter Valley Uncorked), major media, and areas currently with underdeveloped tourist potential such as Sydney Harbour National Park and the lands controlled by the Sydney Harbour Federation Trust. The 2011 Festival of Mosman campaign provided a platform for the ongoing promotion and development of tourist initiatives across Mosman and positions Mosman to target regional, interstate and international visitors in the future. The Festival was also successful in implementing Council’s recently adopted Sustainable Events Management Plan. With the significant financial and human resources needed to stage a Festival of this magnitude it was decided that the Festival be held biennially, with the next event occurring in 2013. Several Festival based events such as the Children’s Fair and Pet’s Day Out and Balmoral concerts are to continue annually.
In Situ: Mosman Festival of Sculpture and Innovation In Situ was a key event within the 2011 Festival of Mosman. It is Australia’s newest art trail and displayed over sixty works by Australia’s leading sculptors and installation artists, set in Mosman’s Military Road shopping precinct. Since 2006 the Mosman Village Business Association had been successful in teaming up with local businesses and artists to produce the Mosman Festival of Sculpture. In 2011 the 134 | MOSPLAN Review 2008-12
event came under the control of Mosman Art Gallery who built upon the strengths of the past to bring the best possible experience to all visitors. In Situ 11 was a collaborative sculpture exhibition that ran from 22 October to 11 November 2011 featuring both traditional sculptural works and contemporary installations or 3D works that responded to place, in venues along Military Road, Mosman. It provided a unique opportunity to link the best sculptural practices of the past with contemporary approaches to interpreting and enhancing public spaces. Prizes were awarded in two categories - Sculpture ($3,000) and Installation ($3,000).
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8.23 Social Mosman Art Gallery & Community Centre During Council’s term Mosman Art Gallery (MAG) consolidated its position and reputation as the major visual arts institution in Northern Sydney serving Mosman as well as a larger regional population of 844,000. On average the Gallery annually hosted 32,000 visitors to its arts program and a further 35,000 to community activities and events, achieved over 4,000 school student visits, presented over 100 public programs and workshops, and developed and displayed twelve major exhibitions. Council has improved the exhibition capacity of MAG with the 2011 commissioning of The Cube, a new space for experimental and new media work and the commissioning of architects for the improvement of overall gallery design and functionality.
Renovation Project Renovation works at Mosman Art Gallery & Community Centre commenced in January 2012 and were completed in June this year. The works have made the venue more welcoming for visitors and more functional for staff. Improvements include repainting of walls and floor sanding of the main galleries, community meeting/workshop spaces and Grand Hall, improved AV and kitchen facilities for community meeting rooms, and replacement of the climate control system (a mechanical ventilation system was previously installed in the Grand Hall in 2009). New facilities include the creation of new ground floor gallery spaces including a room to display the $1 million of artworks donated by Neil Balnaves in 2010, relocation and enlargement of the foyer/reception area, and creation of areas for a public computer kiosk and for display and sale of local artists works. The improvements to the Mosman Art Gallery & Community Centre, together with the new Balnaves Gift exhibition, were formally launched by the Governor of NSW on 5 July 2012.
Mosman Art Prize The Mosman Art Prize celebrates Mosman Council’s enduring commitment to the visual arts, as the oldest municipal art prize in NSW. In 2009 Council developed the exhibition Controversy and Acclaim examining the rich history of the Mosman Art Prize and the important contribution it has made to the development of the visual arts and Australian culture over the past 60 years. Its influence has been significant: it has pioneered local government support for the visual arts, created new opportunities for artists, incited artistic debate, and encouraged the broader appreciation of the arts within the Australian community. In keeping with the prestige of the prize Council voted in early 2011 to increase first prize to $30,000 making it one of the richest art prizes in Australia.
Exhibitions Over the term of Council Mosman Art Gallery has developed and/or displayed over 40 acclaimed local and touring exhibitions. Exhibitions of note during this time included the annual Mosman Art Prize, the Mosman Youth Art Prize, Controversy and Acclaim: 60 years of the Mosman Art Prize, Australian Accent: the Designs of Annan Fabrics and Vande Pottery in the 40s and 50s, Australian Watercolour Institute exhibition, 2010 National Photographic Portrait Prize, Redlands Westpac Art Prize, Adam Hill: Not a Proppa Aborigine, Safe from 136 | MOSPLAN Review 2008-12
the City’s Haste, Simon Gilby: the Syndicate, Attack: Japanese Midget Submarines in Sydney Harbour and the Balnaves Gift.
Public Programs The Gallery’s Kindergarten – Year 6 Education Program caters for students from 7 schools in the local area including Beauty Point Public School, Blessed Sacrament Primary School, Cammeray Public School, Middle Harbour Public School, Mosman Prep, Mosman Public School and Sacred Heart Primary School Education Packages offer students a high quality variety of art appreciation and art making experiences that complements the school syllabus for each year group. Special workshops are occasionally designed to link in with specific curriculum topics. The feedback received from teachers and students has consistently been very positive. The location of Mosman Art Gallery is well suited to a half or full day excursion as students sometimes have morning tea or lunch at Allan Border Oval and combine their excursion with a visit to the Library. Educational programs at the gallery have catered for a total of 11,393 participants between 2008 and 2012.
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8.23 Social Friends & Volunteers Program Friends of the Gallery At June 2012 there were 331 Friends of Mosman Art Gallery, including: Corporate: 2 Donor: 18 Concession 144 Family: 63 Individual: 91 Arts Groups 9 Students 4 In 2012 changes were implemented to the Corporate and Donor levels, with these now being incorporated into the Gallery’s “Creative Circle” donor program launched in June. Friends’ activities are offered regularly throughout each calendar year. Annual activities include: 3 major excursions 5 Focus Tours for Friends – a new, exclusive Friends excursion that was developed in early 2012. Invitations to exhibition openings Invitations to public programs and other special events Mosman Art Prize Private Viewing Christmas Celebration
Volunteers There are currently 25 active volunteers at Mosman Art Gallery. Frequent enquiries are received each year from people interested in volunteering at the Gallery, with an intake of 3 volunteers commencing in October 2011. Activities in which Gallery Volunteers have been regularly engaged over the last four years include: Helping with preparation of materials for the Education Program Assisting students in their art-making activities and giving tours of exhibitions for the Education Program. Assisting students in their art-making activities for the Art Attack school holiday program. Assisting with mail–outs and exhibition openings Serving as Gallery Guides who research and conduct community tours of exhibitions Participating in the Friends Action Team: a group that helps to fundraise and organise Friends activities. Updating the Mosman Art Collection Database
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Art Gallery Consultative Group During the term of Council the Art Gallery Consultative Group has provided ongoing community input and support into the work of the Gallery. Meetings of the group are regularly attended by two Councillors and ten community members with backgrounds as artists, philanthropists and administrators. Meetings are held at three to four month intervals and the Group is chaired by the Mayor.
Performing Arts Over the last four years Council has continued to support performing arts opportunities with ongoing support of local companies such as Mosman Orchestra and Mosman Musical Society and use of the Grand Hall at the Mosman Art Gallery for recitals and performances. To address performance areas currently underrepresented Mosman Art Gallery trialled its Sunday Sounds Music Series in 2011, targeting younger audiences and supporting emerging musicians. As part of the Festival of Mosman in 2011 Council also supported a range of performance initiatives, most notably the development of the Golden Summers musical performance and the World Music performance at Balmoral. To allow for more efficient ticketing systems for performances and other events Council introduced a system for on-line bookings and registrations in 2011.
Encouraging Private Giving and Support to the Arts Council provides leadership in encouraging private giving, establishing a philanthropy officer position in 2011. During its term Council has been successful in several significant donations of artworks most notably a $1 million donation of artworks from Neil Balnaves and the donation of the Attack: Japanese Midget Submarines in Sydney Harbour exhibition by Ken Done in 2012. The Mosman Art Collection attracts many donors as one of the most prestigious municipal collections in Australia and is currently valued at over $4 million. The Mosman Art Gallery and Mosman Public Art Trust are both registered as Deductable Gift Recipients (DGR) by the Australian Taxation Office.
The Balnaves Gift When delivering the 2010 Mosman Address, Neil Balnaves AO made a generous pledge to donate paintings valued at $1 million from his personal art collection to the Mosman Art Gallery and municipality. This was realised in 2011 through a donation of 16 Australian Impressionist and early twentieth century artworks significant to the Mosman area. This is unquestionably the largest single donation of artworks ever to be received by Mosman Council. The Balnaves Gift includes several key works by Arthur Streeton, Conrad Martens, Will Ashton, Henry Fullwood, Elioth Gruner, George Halstead, James Ranalph Jackson, Matthew Charles Meere, Adelaide Elizabeth Perry, Sydney Long, Ethel Carrick Fox and Margaret Preston. Together these works form a substantial historical addition to the Mosman Art Collection, and will have particular emphasis and value for our education program. The works are now placed on semi-permanent display at the Mosman Art Gallery.
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8.23 Social New Technologies & Cultural Industries Council has actively pursued innovation and new opportunities through the arts. In 2011 Council worked with the Centre for Arts Media Innovation at the University of Technology Sydney and Arts NSW to develop the Open Air program, utilising locative media technology to provide site-specific arts experiences on mobile phones. Council is also active in providing film industry development opportunities for young people and worked with Pittwater, Manly and Warringah Councils on the 24/7 Film Festival, a winning entry in the 2011 NSW Local Government Cultural Awards. Council also supports traditional artists and artisans. Council coordinates the monthly Mosman Village Art and Craft Market, a vibrant market hosting 150 stalls held in Mosman Square and the Village Green. The recent renovations at Mosman Art Gallery have also created retail opportunities for artisans and the newly created In Profile gallery space will allow selected local artists to display their works to a wide audience. Mosman Art Gallery is also developing local cultural industries through the touring of exhibitions. Plans are well underway for the touring of the exhibitions Bungaree: the First Australian and Attack: Japanese Midget Submarines in Sydney Harbour.
Aboriginal Cultural Development Council is proactive in promoting key Aboriginal cultural issues to new audiences, activating Mosman and Northern Sydney as critical sites for contemporary artmaking and providing a base for the on-going development and understanding of Aboriginal arts practices. Programs demonstrating this commitment include the award winning Adam Hill: Not a Proppa Aborigine exhibition in 2010, programming of regular exhibitions and events for the Guringai Festival, and the development (in partnership with Arts NSW and Visions of Australia) of the Bungaree: The First Australian project (exhibition to be launched in September 2012 with national tour to follow).
Aboriginal Heritage Education Project To further increase community awareness and appreciation of Mosman’s rich Aboriginal heritage, Council initiated a joint project with the National Parks and Wildlife Service and the Sydney Harbour Federation Trust for the production of a Teachers Kit to assist in providing resources and educating children and young people. The resulting NPWS resource kit, launched in 2010, has been provided to every school and children’s service in Mosman and is available for download from NPWS and Council websites. A summary booklet was also produced for the general public, providing an introduction to Mosman’s Aboriginal heritage.
Guringai Festival In association with the SHOROC and NSROC Councils, Mosman is an active participant in the annual Guringai Festival. Founded in 2001, the Guringai Festival aims to raise awareness of Aboriginal and Torres Strait Islander people living in the Northern Sydney region. The festival usually starts on Sorry Day 26 May and goes through to the end of NAIDOC Week, the second week in July each year. The Festival involves 11 councils and numerous reconciliation and community groups. Events include workshops, art exhibitions, performances, films and talks.
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Mosman contributes several events to the program annually including: Mosman High Art Project. A collaborative artwork produced by Year 7 students from Mosman High School exploring the themes of the Guringai Festival and NAIDOC Week. Held at Mosman Art Gallery. Seniors’ Guringai Festival Lunch. The Community Restaurant at the Mosman Seniors Centre celebrates the Festival by serving a ‘bush’ style lunch accompanied by entertainment. National Park and Wildlife cultural awareness tours of Aboriginal heritage sites in Mosman including bush foods and medicines. NAIDOC Week School Students’ Artwork Exhibition. Held at Mosman Library, Mosman Art Gallery, and the local Commonwealth, Westpac and National Australia Banks In 2012 these events are being supplemented by a performance by the Beatty Clan Crew at Mosman Library and the Bungaree – the First Australian exhibition at Mosman Art Gallery.
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Friendship communities Council has maintained an active and growing Friendship Community program during the term of Council. In 2010 Council signed a new friendship agreement with Otsu Japan. To celebrate this, an exchange exhibition of children’s artworks was organised between Mosman and Otsu with over 100 works displayed in both Australia and Japan. In 2009 Mosman artist Ann Cape worked on a public art exchange program with our Chinese Friendship community where she produced two sculptures titled Tree of Friendship, with works now sited in Mudanjiang and Mosman respectively. Mosman also maintains a strong friendship city relationship with Glen Innes (NSW) and financially supports the Glen Innes Aboriginal Women’s Cultural Project. In addition, Mosman maintains friendship agreements with Paciano (Italy), Isle of Wight (UK), Maubara (East Timor) and Norfolk Island. During the term of Council there have been regular visits to, and the reception of delegations from, our Friendship communities by Councillors and senior staff, with particular emphasis on Glen Innes, Mudanjiang and Otsu. When traveling overseas for Friendship activities, Councillors and staff meet their own travel costs. 142 | MOSPLAN Review 2008-12
Public Art
Mosman Public Art Trust & Mosman Address Mosman Public Art Trust continued to financially support the development of new public artworks in Mosman, largely with funds raised through the annual Mosman Address. There are five Trust members – the Mayor, a nominated Councillor, the Director of the Mosman Art Gallery and two community representatives. The Mosman Address gives an opportunity each year for a significant figure in the Mosman community to deliver a presentation on a matter of public interest. Over Council’s term speakers have included Neil Balnaves (2010), Ian Macfarlane (2011) and the Governor of NSW, Marie Bashir (scheduled for August 2012). No presentation was made in 2009.
Mosman Sporting Wall of Fame Located at the entrance to the Mosman Swim Centre, the Sporting Wall of Fame was refurbished in 2011 and in 2012 a public call was made for the nomination of new inductees.
White Flower sculpture In 2009 the White Flower by sculptor Christopher Hodges was installed in Hunter Park Balmoral. Although initially controversial the work has in time come to be a well accepted and admired part of Mosman’s public domain.
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8.23 Social ‘Snapshots’ The following ‘snapshots’ provide a further overview of the types and level of service delivered by Council during 2008-2012:
Community Development & Services 999 children were cared for in Vacation Care, with 8156 attendances. An average of 202 children (2011/12 figures) attended Council’s Occasional Care Service each week, with a utilisation rate average of 96.2%. The Mosman Before and After School Care Service recorded an estimated 58,000 attendances and provided care for 469 children. Mosman Family Day Care provided care for a weekly average of 61 children. Council’s monthly Immunisation Clinic immunised 2,200 children 55 projects have been funded through Council’s annual Community Grants Program 2008 – 2012, with total funds of $79,300 allocated. In addition, community subsidies totaling $24,550 per annum have also been allocated. In 2011/12 Council had 440 active direct service volunteers. Over the last four years 290 new volunteers have been interviewed and inducted. 24 volunteer programs were coordinated by Council in Mosman & surrounding localities. Since its commencement in December 2009, the Mosman Rider community bus has traveled 173,507km (as at 5th June 2012). Mosman Meals on Wheels volunteers have delivered 75,424 meals to housebound residents. Approximately 300 meals are delivered each week by 120 volunteers. Mosman Community Transport has made 47,039 passenger trips. 11,363 meals were served in the Community Restaurant at Mosman Square Seniors Centre. Council managed the activities of more than 470 volunteers. An average of 8 – 10 people were cared for fortnightly through Council’s Saturday Respite Service. The Mosman Rider service has carried more than 108,000 passengers since its establishment in December 2009. 48 Saturday Youth Group sessions and 12 Discobility events have been held 8 Health Forums and 8 ‘Girls Only’ Workshops have been conducted for young people 9,556 hours of social support have been provided, together with 1,313 hours of information, advocacy and referral for clients. In total this equates to an average of 2,717 hours per annum MDS-approved social support clients totalled 945, an average of 236 clients per annum
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Library Information Mosman has been in the top 5 libraries in New South Wales libraries list each year for circulation per capita There has been a 10% increase in library loans Mosman Library has lent an average of 7,800 items per week Mosman Library responded to an average of 5,000 visits and 1,275 enquiries per week 14 author evenings were held each year with 1,400 attendees 8 Book Clubs meetings have been held monthly at Mosman Library with an average of 10 people in each
Cultural Development Services 63 Exhibitions have been held at Mosman Art Gallery Mosman Art Gallery has provided educational programs and activities for 11,393 participants Total visitation at Mosman Art Gallery has been 122,158 Mosman Art Gallery currently has 331 Friends and 25 Volunteers The average number of stalls at the monthly Mosman Arts & Craft market has been 143 The number of attendees at the reinvigorated 2011 Festival of Mosman was 54,656 – across 42 unique events
Awards & Citations 2009 – Council's Community Engagement Strategy recieved the 2009 Gov 2.0 Innovators Award in the Small Agency category from the Government 2.0 Taskforce. 2010 – The Volunteers/ Carers Coordinator received a Rotary Pride of Workmanship Award. 2010 - Mosman Library was announced as joint winner of the Marketing Awards for NSW Public Libraries for the ‘Mosman Library vs that Search Engine’ marketing project conducted during Library and Information Week 2009 2010 - Council’s Internet Coordinator won the Highly Commended, Outstanding Individual Contribution Award - RH Dougherty Awards (Local Government and Shires Associations of New South Wales 2011 - Mosman Carers Group won a NSW Local Carers Award 2011 in the category of 'Carer Support Group'. 2011 - SHOROC’s 24/7 Film Festival, under the coordination of Mosman Council Youth Services, won the 2011 Local Government Cultural Award (Division B) for Cultural Industries. 2011 - Council’s Internet Coordinator and Manager Ranger Services won first prize in SHOROC’s Innovation & Savings Challenge for the development of an ‘iReport app’, an effective reporting tool for being used by rangers. The prototype is currently being further developed as a community reporting tool. 2011 - Mosman Art Gallery won the 2011 Local Government Cultural Award for Aboriginal Cultural Development for its exhibition Adam Hill: Not a Proppa Aborigine.
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8.23 Social 2011 – Mosman Council won the 2011 Museums and Galleries National Award (MAGNA) for Small Galleries with the exhibition Australian Accent: the designs of Annan Fabrics and Vande Pottery in the 40s and 50s. The exhibition was jointly curated by Mosman Art Gallery and Mosman Library. 2012 – Northern Sydney Shorefest music festival won the award for 'Best Event 2011' through the Music NSW ISAAC awards
Presentations 2008 – Internet Coordinator addressed the Australian Government Information Management Office’s Web 2.0 in Government seminar, Parliament House, Canberra 2009 – Internet Coordinator presented at National Library of Australia’s Digital Culture lecture series 2010 – Internet Coordinator addressed the Inaugural General Assembly of UN World e-Governments Organization General Assembly in Seoul. This is an international forum for cities and local governments around the world to share and promote e-government practices. 2011 - Volunteers / Carers Coordinator spoke at the National Volunteering Conference on 'Volunteering a Local Government Approach' and at the National Meals on Wheels National Conference on 'Centralising Local Government Volunteering – a Holistic Approach' 2011 – Internet Coordinator addressed the Association of Local Government Information Management Symposium, Wellington, New Zealand
Key Performance Indicators Program 8 Community Development & Services Program KPI
08/09
09/10
10/11
11/12
Services and facilities for children and families
N/A
N/A
74.9
67.6
Services and facilities for older people
N/A
N/A
72.1
66.8
Overall range and quality of community facilities and activities
N/A
N/A
70.2
69.6
Services and facilities for people with a disability
N/A
N/A
68.3
62.8
Access to Council information and Council support
N/A
N/A
66.7
67.2
Services for young people
N/A
N/A
62.9
60.4
Services and facilities for people from culturally and linguistically diverse backgrounds
N/A
N/A
59.8
53.7
% Residents satisfied with:
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Program 9 Library & Information Program KPI
08/09
09/10
10/11
11/12
Library services
N/A
N/A
77.3
76.9
Council engaging (consulting) with the community
N/A
N/A
58.2
59.3
Access to Council information and Council support
N/A
N/A
66.7
67.2
No. Library visits per capita per annum
9.15
8.96
8.7
8.37
No. Loans per capita per annum
13.7
13.5
14
13.6
Library user satisfaction
98%
97%
97%
98%
Visits per month
28,797
34,012
35,255
37,132
Page views per month
68,002
92,276
99,215
102,500
08/09
09/10
10/11
11/12
Mosman Art Gallery and Community Centre
N/A
N/A
70.8
67.3
Local festivals and events
N/A
N/A
67.9
65.4
Overall range of facilities and activities relevant to culture and the arts
N/A
N/A
66
64.7
37025
25652
32215
27266
N/A
N/A
N/A
N/A
% Residents satisfied with:
No. Website visits and page views
Program 10 Cultural Development & Services Program KPI % Residents satisfied with:
Total Gallery visitation per annum Customer satisfaction – civic events
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8.24 Our Achievements
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8.24 Economic Local & Regional Economy Supporting & Invoving Local Business Business Advice & Assistance
Mosman Council has continued to support local businesses with fortnightly business advisory services, as well as assisting the Clearly Business/Eastern Suburbs Business Enterprise Centre and other organisations deliver business workshops locally. A successful seminar series 'Winning Business Online', was held at Mosman Library in 2010. More recently, Council partnered with NSW Industry & Investment to host the Lower North Shore Young Entrepreneurs Business Mentoring program, with 18 young business people graduating from the program in May 2011.
Business Networking & Engagement Over the period Council has maintained a positive working relationship with local business networks, hosting Mosman Chamber of Commerce “Business After Hours” events at the Mosman Art Gallery in 2010 and 2011 and supporting the Chamber’s Christmas Promotions booklet in 2010. There have been a range of engagement activities that have directly targeted the local business community, particularly those relating to planning or infrastructure projects impacting commercial and retail areas in Mosman. Over the last few years, leading up to the commencement of new planning instruments in early 2012, businesses were consulted on Council’s draft Local Environmental Plan and draft Business Centres Development Control Plan. In 2011 local businesses were involved in consultations regarding the proposed Military Road Improvement Project, and in 2012 participated in discussions on the Spit Junction Masterplanning project. The business community is acknowledged as a key local stakeholder and targeted engagement of businesses will continue for major initiatives as well as smaller projects with potential impact on business operations.
Public Domain Upgrades The difficult economic climate, and particularly the changing face of retailing, has impacted Mosman’s local economy and its businesses in recent years. The extensive program of public domain improvements undertaken over the period and discussed in more detail elsewhere in this report have not only been directed at improving the local experience for residents and visitors, but also at improving the attractiveness and viability of local business. These public domain improvements include the foreshore amenities upgrades, particularly at Balmoral, and Military Road improvements including the 2012 upgrade works at the intersection of Military and Avenue Roads. Further, one of the key objectives of the Spit Junction Master plan project has been to provide a better overall public domain in and around Spit Junction, while the new Mosman Rider route, which became operational in July 2012, will bring this free community bus closer to the businesses of Mosman Junction, Spit Junction and Spofforth Street.
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Christmas in Mosman In recent years Council has partnered with local businesses to promote festive spirit, particularly in retail areas, in the lead-up to Christmas. Dissatisfaction with Christmas Santas erected on retail awnings along Spit and Military Roads from 2008–2010 lead to a re-think in 2011. A working group involving representatives of Council, the Mosman Chamber of Commerce, Mosman Village Business Association and BNI Balmoral came together to consider a new approach, resulting in a number of new Christmas lighting installations at the Civic Centre and Mosman Junction, together with a Christmas-themed decorating competition for businesses across Mosman. This project will be further developed in 2012.
Marketing Mosman
Reinvigorating our Festival As detailed earlier in this report, the newly reinvigorated Festival of Mosman was brought to life in 2011 and, as a biennial festival, will next be held in late 2013. The new-look festival involved the strategic development of new partnerships and collaborations that will be built upon in future years and will help to build Mosman’s profile within metropolitan Sydney and beyond. Progressive development of the festival should also have cumulative benefits for businesses, bringing new visitors to the area as well as offering further opportunities for residents to experience and appreciate the many great qualities of their local area.
The Mosman Brand The special and unique qualities of Mosman collectively make up what has been termed ‘Brand Mosman’ – the exceptional quality of life available to residents of our area that needs constant monitoring and protection. Council’s extensive program of capital works over the last 4 years, and the further advances in asset management, replacement and renewal planned for future years, aim to protect this very special brand for future generations. Council has made good use of the ‘Mosman Is’ logo to promote the area and also to promote different elements, initiatives and businesses operating in Mosman. Since 2010 this particular branding has been in less constant use and further formal branding exercises will be pursued in the future depending on available funds. Since 2009 the corporate branding of Mosman Council has been refreshed and progressively rolled-out through Council operations. Other branding exercises such as 'Living Mosman' have been developed to highlight specific operations and Council objectives.
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8.24 Economic Expanding our Market Reach Council has responded to changes in marketing environments over the last few years, particularly through opportunities afforded by the expansion of online marketing and the entry of new providers in the local information and advertising space. Strategic partnerships established with Destination NSW and Sydney Ferries in 2011 enabled marketing efforts for the Festival of Mosman to reach wider audiences across metropolitan Sydney and regional NSW. The value of such partnerships is acknowledged and local partnerships have been strengthened over the last few years (and will continue to be fostered) with key tourism stakeholders and landowners including Taronga Zoo, the Sydney Harbour Federation Trust and National Parks & Wildlife Service.
Regional Planning & Coordination SHOROC Mosman Council is a member of the Shore Regional Organisation of Councils (SHOROC) comprising Mosman, Manly, Warringah and Pittwater Councils and takes an active role in collaborative regional initiatives.
Advocating for Regional Results During 2009 and 2010 staff and Councillors played a significant role in the development of SHOROC’s Regional Strategy “Shaping our Future”, adopted by all SHOROC Councils in September 2010. This strategy has provided the region with a united voice on major issues including transport and health infrastructure, housing and jobs. The lobbying efforts that accompanied release of the strategy have already precipitated announcements and State Budget allocations for the long-awaited Northern Beaches Hospital ($125M) and a major pre-feasibility study on bus rapid transit systems ($3M) – a report on which has recently been released. 'Shaping Our Future' has spawned a complementary Sustainability Strategy adopted by the SHOROC Board in May 2011, as well as a number of Regional Indicators which measure community well-being and complement performance measures of individual Councils. SHOROC is an excellent vehicle for giving Councils in the region a collective voice when responding to various government inquiries and strategies. Over the last few years major SHOROC submissions have included those made in relation to the Metropolitan Strategy Review and Metropolitan Transport Plan (2010), Health Reform in NSW (2010), NSW Planning System Review (2011), NSW Long Term Transport Masterplan (2012), and the Metropolitan Strategy Discussion Paper (2012).
Regional Collaboration Strong regional collaboration has also been undertaken through a cost saving and efficiency program delivered over the last two years and designed to bring down procurement costs of individual SHOROC Councils. Savings achieved to date for the SHOROC Councils are more than $3million, with Mosman’s share exceeding $500,000. As noted earlier in this report SHOROC Councils have also continued to collaborate on waste collection and management options, being joint shareholders in Kimbriki Environmental Enterprises Pty Ltd, as well as on 152 | MOSPLAN Review 2008-12
the delivery of a variety of community projects including the 24/7 Film Festival and corporate projects such as the LGMA Management Challenge.
Regional Planning & Networking SHOROC has provided an excellent vehicle for the ongoing sharing of ideas, development of new initiatives and delivery of projects. Numerous staff working groups have been established to deliver better outcomes both locally and and regionally in disciplines as diverse as urban planning, procurement, human resource management and community engagment. Annual forums have brought together Councillors and staff in planning for future priorities and projects across the region. The most recent of these forums, the 2011 Councillor Forum, was held at Taronga Zoo in November 2011.
Key Performance Indicators Program 12 The Local & Regional Economy Program KPI
08/09
09/10
10/11
11/12
Council assisting economic development with the business community and visitors
N/A
N/A
60.1
59.9
Overall cleanliness, appearance and management of public spaces
N/A
N/A
76.7
73.6
% Residents satisfied with:
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8.3 Delivering Financial Sustainability
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8.3 Delivering Financial Sustainability Over the last four years Council has worked hard to strengthen its financial position, building a sustainable base for future operations. Improving our financial autonomy and expanding and protecting Mosman’s significant community assets have been fundamental to the way we do business. We have been able to reduce reliance on rates and make the most of other sources of revenue. Council has utilised significant capital funding opportunities to undertake projects while assured revenue streams have been directed toward repayment of debt. In the current term of Council there has been a dramatic turnaround in Council’s ‘Working Funds’ position. Working Funds are a Council’s Net Current Assets balance – monies not restricted for use, or 'rainy day funds'. As seen in the following table, the current Council inherited a Working Fund deficit of $638K and it is now estimated that this figure will have improved at 30 June 2012 to a surplus of $410K – an improvement of over $1M, subject to finalisation and audit of the 2011/2012 accounts.
Council’s deliberate approach towards expanding non rates income is working well. User charge income between June 2008 and (budgeted) 2013 has increased by $2.834M or 48%. Rate income on the other hand now represents only 44% of operating income (excluding capital) - down from 47% in 2008 and an overall a reduction of 6%. Tough decisions have been made over the last four years. This has particularly been the case in relation to Pay & Display Parking and the negotiation of advertising revenue from Bridgepoint Bridge - which together will provide combined additional revenue of $2.243M in 2013. This equates to what would otherwise have been a rate increase of 14% on 2012 levels. Council’s success in attracting significant external grants has also contributed to our ability to build financial sustainability while still providing residents with quality services and infrastructure. Other successes, such as progressive reduction in planning appeal costs, have also helped to improve Council’s financial position. During the current Council term, total expenditure on planning appeals has been $637,913 – a reduction of $1,660,506 on the $2,298,419 spent over the life of the previous Council term. This is a 72% saving, with policies in place for further improvement.
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Building financial sustainability has not come at the cost of reducing our asset base. Over the last four years more than $30 million has been spent by Council on infrastructure and assets. In the main, these infrastructure projects have been funded through capital grants, reserves, asset sales, increased user charges, loans funded from assured revenue sources such as Section 94 contributions, funding from the Community Environment Contract and Infrastructure Levy rate yields - with limited reliance on general rate revenue. The following graph demonstrates the level of capital expenditure each year (beginning with the last year of the previous Council) and the coverage by capital grants & contributions alone:
Mosman also compares very well with other northern Sydney Councils when analysing capital expenditure as a percentage of rate income. In 2010/2011 Mosman ranked highest in this indicator across the Councils of Lane Cove, Manly, North Sydney, Pittwater and Warringah. These are significant achievements that reflect Council’s continued commitment to Mosman’s financial strength and autonomy. At the end of the 2011/2012 financial year, all key indicators of Council's financial health (as illustrated in section 8.4 of this report) are showing positive movement compared to 2010/2011 results.
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8.4 Measuring Performance
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8.4 Measuring Performance Performance Measurement Framework Council’s performance measurement framework, detailed in MOSPLAN, takes a 3-tiered approach. A range of indicators and measures are used to gauge whether the type of future we envisage for Mosman is actually being achieved, and how Council is doing in delivering on MOSPLAN objectives.
Our Vision for Mosman
Delivery Program
Community Sustainability Indicators
Key Performance Indicators
Governance Environment Social Economic
Operational Plan
Performance Measures
The framework illustrated above is made up of:
Community Sustainability Indicators These indicators help track the sustainability, wellbeing and liveability of Mosman as a place and as a community. They are organised according to MOSPLAN’s four (4) themes, and each is matched with a desired direction for the future. These indicators for the Social, Environment and Economic themes are about whole-ofcommunity performance, not Council performance alone. Council’s degree of influence over these indicators is variable; often there are a number of factors outside our control that can affect the outcomes significantly.
Key Performance Indicators Key Performance Indicators focus on how Council, as an efficient and progressive local government organisation, is delivering against the 4 MOSPLAN themes. In this sense, the Key Performance Indicators for the organisation replicate the Community Sustainability Indicators for the Governance theme. Unlike the indicators for the other MOSPLAN themes, Key Performance Indicators are not subject to the same level of external influence, as therefore can be confidently viewed as true measures of Council performance. Key Performance Indicators reflect the core priorities and deliverables at both organisational level and across MOSPLAN’s 12 Programs.
Performance Measures These operational level measures assist in measuring performance across MOSPLAN’s 70 sub-programs. They help in the day-to-day planning, delivery and assessment of services. At times there may be some commonality between performance measures for subprograms and key performance indicators for programs.
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Results This report includes information on Council’s Community Sustainability Indicators, Key Performance Indicators (Organisational) and Key Performance Indicators (Program level). The latter are included in Section 8.2 of the report under their respective Theme areas. Included on the following pages are each of Council’s adopted Community Sustainability Indicators and Organisational Key Performance Indicators. The data collected for each of these indicators helps provide some collective insight into the well-being of both Mosman Council and the community we serve.
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8.4 Measuring Performance Community Sustainability Indicators Environment Health of Bushland What do we measure? Number of local/regional threatened, vulnerable and endangered species
Desired direction No increase in number of threatened, vulnerable and endangered species
Number of Threatened Flora & Fauna Species – 2008/09 – 2011/12 2008/09
2009/10
2010/11
2011/12
Flora Species
3
3
3
3
Fauna Species
4
4
4
4
Over the last 4 years the number of threatened flora & fauna species in Mosman has been constant. The relevant species are: Flora: Sunshine Wattle Brush Cherry Rough-shelled Queensland Nut Fauna: Red Crowned Toadlet Powerful Owl Grey Headed Flying Fox Eastern Bentwing Bat
Information source Mosman Council – Flora & Fauna Survey
Water Quality What do we measure? Water quality at harbour beaches, as measured through the Harbourwatch Program
Desired direction Moving toward “Very Good” Harbourwatch test results at all harbour beaches
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Number of Threatened Flora & Fauna Species – 2008/09 – 2011/12 2009/10
2010/11
Clifton Gardens
Beach Suitability Beach Suitability Grade = Good Grade = Good
Balmoral Baths
Beach Suitability Beach Suitability Grade = Good Grade = Good
Edwards Beach
Beach Suitability Beach Suitability Grade = Good Grade = Good
Chinamans Beach
Beach Suitability Beach Suitability Grade = Good Grade = Good
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8.4 Measuring Performance Community Sustainability Indicators
The statistics provided for this indicator reflect the change in data/reporting protocols implemented in the 2009/10 financial year. Reporting of water quality results has changed from a percentage compliance with enterococci and faecal coliform guidelines to a simpler ‘beach suitability grade’ across a 5 point scale from very poor to very good. In the last year of the previous reporting framework, 100% compliance was achieved at all four harbour beaches where water quality is monitored; under the new regime a consistent ‘Good’ rating has been achieved at each of these beaches. According to the relevant guidelines, this equates to the following: “Location has generally good microbial water quality and water is considered suitable for swimming for most of the time. Swimming should be avoided during and for up to one day following heavy rain at ocean beaches and for up to three days at estuarine sites.” 2011/12 data is not yet available.
Information source Mosman Council, NSW Office of Environment & Heritage
Waste Diverted from Landfill What do we measure? The proportion of recycled waste compared to total waste collection in Mosman per annum
Desired direction Increase in proportion of recycled waste to total waste collection.
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Although final results for 2011/12 are not yet available (and the 2011/12 result in graph 3, above, is currently an estimate), the 2008/09 – 2010/11 data illustrates a fairly consistent trend in the level of waste going to landfill and the amount of waste recycled. Significantly, Council’s new bin system was rolled out on 1 July 2008. In the first year of operation (i.e. 2008/09), results showed that the rate diverted from landfill was 46.7% - up from 44.9% the previous year and representing a reduction in waste to landfill of 528 tonnes.
Information source Mosman Council
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8.4 Measuring Performance Community Sustainability Indicators Public Transport Usage What do we measure? Percentage of Mosman residents using public transport to travel to work
Desired direction Increased public transport usage
Journey to work data from the 2011 Census will not be available until November 2012, and accordingly only 2001 and 2006 data is provided. This data indicates only marginal upward movement in the proportion of Mosman residents using public transport to travel to work, although there is a significantly and consistently higher proportion of public transport use compared to Sydney residents overall.
Information source ABS Census Data 2001 & 2006
Water Consumption What do we measure? Annual water consumption in Mosman (Total KL and per capita)
Desired direction Reduction in overall and per capita water usage
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2011/12 data is not yet available for this indicator. With the exception of 2009/10 when total and per capita water usage increased noticeably within the Mosman LGA, usage has remained reasonably stable between 2008/09 and 2010/11, with per capita usage constant at 86 kilolitres per annum.
Information source Sydney Water
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8.4 Measuring Performance Community Sustainability Indicators Electricity Consumption What do we measure? Annual electricity consumption in Mosman (total MWh)
Desired direction Reduction in overall electricity usage
Annual electricity consumption for the Mosman LGA has fallen over 2800 MWh between 2008/09 and 2010/11, with 2011/12 data not yet available. It remains to be seen whether more recent electricity pricing increases will have further impact on consumer habits and electricity usage trends.
Information source Energy Australia
Housing Diversity What do we measure? Relative proportions of dwelling types in Mosman
Desired direction Diversity and choice of housing options
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The data provided for this indicator includes the recently released results from the 2011 census. A diversity of housing choice has been maintained in Mosman across 3 censuses, with increases in separate houses and medium density dwellings offsetting a small overall reduction in high density housing. For the purpose of this housing analysis, high density housing includes dwellings in developments of 3 or more storeys. A comparison of housing diversity data for 2011 demonstrates that Mosman generally has significantly less separate houses, substantially more high density housing and comparable (although higher) levels of medium density housing to Sydney overall.
Information source ABS Census Data – 2001, 2006, 2011
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8.4 Measuring Performance Community Sustainability Indicators Level of Graffiti/Vandalism What do we measure? Number of graffiti incidents per annum removed by Council
Desired direction Reduction in graffiti requiring removal by Council
Number of Graffiti Incidents per annum: 2007/08 – 2011/12 Incidents
2007
2009
2010
2011
2012
3711
2196
1015
950
821
Between 2007/08 and 2011/12 there has been a significant reduction in graffiti incidents notified to Council and requiring removal.
Information source Mosman Council
Road Safety What do we measure? Number of road accidents and casualties in Mosman per annum
Desired direction Reduction in number of road accidents and casualties
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The number of motor vehicle accidents and casualties has fluctuated in the Mosman LGA between 2006 and 2010 (latest available data), with an overall reduction across the period for both accidents and casualties.
Information source NSW Roads & Maritime Services
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8.4 Measuring Performance Community Sustainability Indicators Social Community Connectedness What do we measure? Residents feelings of community connectedness, as expressed in biennial survey
Desired direction Positive trend in community connectedness
Community Survey Responses to Selected Connectedness Statements: 2010 & 2012 Statement
2010 Mean score 2012 Mean score (out of 10) (out of 10)
‘I can call on a neighbour or local relative if I need assistance’
8.04
8.13
‘I feel I belong to the community I live in’
7.85
7.73
‘My neighbourhood is friendly place to live’
8.05
8.04
‘I make a contribution to the community I live in’
7.16
6.73
‘I mainly socialise in my local area’
6.47
6.27
Community connectedness and well-being in Mosman is strong. Although perceived capacity to rely on neighbour/local relative support has increased marginally over the last 2 years (no comparable data available prior to 2010), other indicators of connectedness have fallen marginally and these trends will continue to be monitored in biennial community surveys.
Information source Mosman Council – Community Survey 2010 & 2012
Community Pride What do we measure? Residents feelings of community pride, as expressed in biennial survey
Desired direction Positive trend in community pride
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Community Survey Responses to Community Pride Statement: 2010 & 2012 Statement
2010 Mean score 2012 Mean score (out of 10) (out of 10)
‘People in Mosman are generally proud of their area’
8.55
8.45
Mosman residents are proud of their local area; with a strong community pride index falling only marginally over the last two years. Further trends in this indicator will continue to be monitored biennially.
Information source Mosman Council – Community Survey
Age Diversity What do we measure? The age structure of Mosman residents over time
Desired direction Positive diversity of age groups within the community
Age Groupings – Mosman Local Government Area : 2001, 2006 & 2011 (based on ABS Usual Residence Data) %
%
%
2001
2006
2011
0-4
5.8
6.0
5.9
5-11
7.9
8.1
8.6
12-17
6.3
6.2
6.9
18-24
7.8
6.8
6.7
25-34
16.4
14.4
12.7
35-49
23.7
23.5
23.4
50-59
13.8
13.7
12.9
60-69
7.3
9.8
11.4
70-84
8.5
8.5
8.3
85+
2.5
2.9
3.1
Age Group years
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Mosman has a diverse age structure, with data from the last 3 censuses highlighting marginal increases in the under-18 population, notable reductions in the 18-35 year age groups, a reasonably stable population in the middle/working age population and a significant increase in the 60-69 year age group. There has also been a consistent increase in the 85+ population highlighting the aging nature of the Mosman community and the need for services that cater appropriately to older residents. Affordability issues are likely to be impacting the younger adult population.
Information source ABS Census Data 2001, 2006, 2011
Childcare Facilities What do we measure? Vacancy rates across all long day care centres in Mosman by age
Desired direction Long day care centre vacancies meeting or exceeding demand for places Because there is no centralised database of long day care vacancies in Mosman, accurate data for this indicator can be difficult to locate. Council surveys local centres on a regular basis, however participation is not mandatory and data provided is not subject to compliance/audit checks. Vacancy rates are, however, considered more reliable data than waiting lists as there may be multiple entries for individuals at different centres. Council conducted its own recent Children’s Services Survey in May/June 2011. Responses were received from all 13 long day care centres and all 3 preschools in the municipality. Of the 13 long day care centres, 9 reported vacancies – these included significant vacancies for children aged 3–5 years but no vacancies for children aged 0–2 years. As many as 32 vacancies existed for children aged 3–5 years on Fridays, falling to a total of 4 vacancies for children in this age group on Wednesdays. Many centres advised of unmet demand for care of children 0-2 years, as well as preschool for children 3-5 years. The number of long day care places for all children in Mosman rose from 402 in 2008 to 621 in 2011. Of this increase, 71 places have been for children aged 0-2 years. The 2011 survey results provide similar findings to the previous Children’s Services Survey conducted in September 2009, although in 2009 some very limited long day care vacancies existed for children aged 0-2 years.
Information source Mosman Council – Children’s Services Survey
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Physical Activity What do we measure? Percentage of Mosman residents undertaking adequate physical activity per week
Desired direction Increased physical activity by residents
The latest available data for this indicator (across the Northern Sydney Local Health District) is 2010. During the period 2007 – 2010 adult males consistently recorded higher levels of adequate physical activity than adult females. The gap between males and females has narrowed however, with physical activity levels for males falling marginally and levels for females increasing at a significantly higher rate. Overall, the 2010 results for Northern Sydney are better than all other Local Health Districts in NSW with the exception of the Illawarra/Shoalhaven (and South Eastern Sydney for males), yet there is still room for improvement – particularly for women.
Information source NSW Ministry of Health - NSW Adult Population Health Survey (HOIST) 2007 - 2010. Centre for Epidemiology and Evidence
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8.4 Measuring Performance Community Sustainability Indicators Life Expectancy What do we measure? Average life expectancy for Mosman residents, Male & Female
Desired direction Positive trend in life expectancy for both males and females Life expectancy is measured in a number of ways and from a number of perspectives, with time lags typically being experienced in the availability of relevant data. Based on data collected 2008 – 2010, life expectancy at birth for the average Australian male is 79.5 years (79.6 years in NSW) and for the average Australian female 84 years (84.1 years in NSW). In general terms life expectancy at birth has been increasing steadily for both Sydney and NSW. The latest available figures for median age at death (2008) show that the median age at death for residents of Lower Northern Sydney – including Mosman, Hunters Hill, Lane Cove, North Sydney, Ryde and Willoughby – was 83.8 years. This was second only to Central Northern Sydney and the Northern Beaches (at 83.9 years)and well above the Sydney (81.2 years) and NSW (80.8 years) averages. A further means of measuring mortality is the ‘indirect standardised death rate’, or number of deaths each year per 1,000 standard population. Generally, the lower the rate the better. The recorded rate for Mosman in 2008, 2009 and 2010 was 5.2, 5.1 and 5.1 respectively, compared to rates of 5.0, 4.9 and 4.8 in the broader Lower Northern Sydney catchment. The comparable rate for NSW in 2010 was 5.8, with the highest rate of 10.0 recorded at Brewarrina. The highest rate in metropolitan Sydney in 2010 was 7.8 at Blacktown (south-west).
Information source Australian Bureau of Statistics – NSW State & Regional Indicators 2010
Community Safety What do we measure? Crime rates for major criminal incidents reported in Mosman. Residents perception of safety as recorded in biennial surveys
Desired direction Positive trends in both crime rates and residents perception of community safety
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Crime Trends – Selected Incidents Mosman LGA: 2008 – 2011 Year Offence
2008
2009
2010
2011
Trend*
Murder
0
0
0
0
Assault – domestic violence related
26
33
35
36
Stable
Assault non-domestic violence related
55
39
44
43
Stable
Sexual assault
5
5
5
4
Indecent assault, act of indecency and other sexual offences
13
18
17
16
Robbery without a weapon
3
5
4
5
Robbery with a firearm
0
2
2
0
Robbery with a weapon not a firearm
5
3
1
1
Break & enter - dwelling
161
149
90
89
Break & enter – non-dwelling
41
18
26
20
Motor vehicle theft
67
36
21
26
Down
Steal from motor vehicle
283
108
122
153
Down
Steal from retail store
30
25
33
33
Stable
Steal from dwelling
79
57
59
51
Down
Steal from person
12
16
15
9
Fraud
87
88
52
67
Stable
Malicious damage to property
184
247
207
183
Stable
Down
(*note: a trend is not calculated if at least one 12 month period had less than 20 incidents)
Community Survey Responses to Community Safety Statements: 2010 & 2012 Statement
2010 Mean score 2012 Mean score (out of 10) (out of 10)
‘I feel safe in my own home’
8.83
8.76
‘I feel safe walking around my neighbourhood’
8.63
8.66
Both perceived and actual community safety in Mosman is strong. Community survey responses show a high level of confidence in local safety, supported by positive crime trends which demonstrate stable or falling rates across all major incident categories.
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Information source NSW Bureau of Crime Statistics & Research Mosman Council – Community Survey 2010 & 2012
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8.4 Measuring Performance Community Sustainability Indicators Economic Unemployment Rate What do we measure? Percentage of Mosman residents unemployed
Desired direction Reduction in number of unemployed residents
Mosman has consistently maintained a significantly lower unemployment rate than Sydney overall, with rates at least 3 percentage points below the Sydney average for the March quarters 2010 and 2012.
Information source Department of Education, Employment & Workplace Relations – Small Area Labour Markets Australia 2010 and 2012.
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Gross Local Product What do we measure? Net wealth per person generated by the local regional economy of Manly, Mosman, Pittwater and Warringah
Desired direction Increase in Gross Local Product
There has been continued growth in gross regional product generated by the SHOROC region over more than a decade in both actual and per capita terms
8
Information source SHOROC Regional Economic Profile, National Institute of Economic & Industry Research (NIEIR), ABS Census data 2001, 2006, 2011 179
8.4 Measuring Performance Community Sustainability Indicators Employment Containment What do we measure? The employment location of Mosman residents
Desired direction Maintain/increase local and regional employment for residents
Place of Work of Employed Mosman Residents: 2001 & 2006 Year
Employment Location
(Regional Containment) (Major Destination) (Other Significant Destinations)
2001
2006
Mosman
20.3%
20%
SHOROC Region
24.6%
24.6%
Sydney City
35%
36.2%
North Sydney
14.1%
12.9%
Willoughby
5.6%
5.3%
Warringah
3%
3%
Although 2011 census data for this indicator is yet to be made available, data from the previous 2 census’ demonstrates consistent levels of local and regional employment containment for Mosman residents. The major employment destination for Mosman residents is Sydney City, with other significant employment destinations being North Sydney, Willoughby and Warringah LGAs.
Information source ABS Census Data 2001 & 2006
Average Weekly Earnings What do we measure? Average weekly gross income of Mosman households
Desired direction Positive income trends for local households
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Median Weekly Household Income – Mosman & Sydney: 2006 & 2011 Median Weekly Household Income
2006
2011
Mosman
$1,916
$2,464
Greater Sydney
$1,154
$1,447
The median weekly income of Mosman households is significantly higher than that of Sydney households overall. The rate at which median weekly household income increased in Mosman between the last 2 census was also more than 3% above the increase for Sydney.
Information source ABS Census Data 2006 & 2011.
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8.4 Measuring Performance Key Performance Indicators
Governance Overall Community Satisfaction What do we measure? Proportion of residents satisfied with Council’s overall performance in biennial surveys
Desired direction Positive trend in overall community satisfaction
Survey respondents in 2012 have given Council’s overall performance a mean score of 6.6 out of 10. This is just below the 2010 score of 6.7 and just above the NSW benchmark of 6.5. The comparable score in 2006 was 6.53.
Information source Mosman Council - Community Survey 2006, 2010 & 2012.
Overall Staff Satisfaction & Wellbeing What do we measure? Staff responses provided in regular employee surveys
Desired direction Positive trend in staff satisfaction
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Staff Satisfaction Ratings – Employee Surveys: 2008 & 2011 Staff satisfaction/well-being score
2008
2011
77%
79%
Staff satisfaction at Mosman Council has remained strong, with overall satisfaction increasing by 2 percentage points between the 2008 and 2011 employee surveys.
Information source Mosman Council - Staff Surveys 2008 & 2011
Work Health & Safety Performance What do we measure? Days lost due to injury or disease per WHS incident and total days lost per annum due to injury or disease
Desired direction Reduction in total days lost and days lost per WHS incident
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8.4 Measuring Performance Key Performance Indicators
With the exception of 2009/10, when a single WHS incident resulted in 126 days absence, Council has maintained a good record in relation to the number of days lost due to WHS-related injury or disease. Over the period 2008/09 – 2011/12 the total number of WHS incidents was 13, and (with the exception of the specific incident quoted above), the average number of days lost per incident was 4. The 2011/12 figure of 11 days lost is significantly above this figure as there was only one incident that year, resulting in 11 days lost, while incidents in previous years resulted in as little as 1 day lost.
Information source Mosman Council
Overall Budget Performance What do we measure? Actual operating result each year compared to budget
Desired direction Operating result within 5% of budget
Actual v. Estimated Budget Result – Mosman Council : 2008/09 – 2011/12 Year Overall Budget Performance
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2008/09
2009/10
2010/11
2011/12
$’000
$’000
$’000
$’000
Estimate
$379
$2,316
($13)
($4,978)
Actual
$106
$2,483
($4,034)
$189
In 2008/09 and 2009/10 there was only marginal movement between estimated and actual budget performance. The significant improvement in the operating result for 2011/12 can largely be attributed to capital grants and contributions exceeding budget, a review of depreciation on road infrastructure assets and user charges exceeding budget. The nett deficit result in 2010/11 was largely a result of two unbudgeted, non-cash transactions, being a marine structure fair valuation decrement of $3.225million and an annual depreciation increase on 2009/10 of $3.596million. This was partly offset by a further non-cash transaction, being an investment property fair value gain of $618,000.
Information source Mosman Council
Financial Health Check Performance What do we measure? Council performance against local government financial health check measures
Desired direction Moving toward or exceeding industry benchmarks
Financial Ratios & Industry Benchmarks – Mosman Council: 2008/09 – 2011/12 2012 Benchmark
Year Measure
2008/09
2009/10
2010/11
2011/12
Unrestricted current ratio
1.40:1
1.52:1
1.34:1
1.35:1
1.5:1
Debt service ratio
6.10%
7.14%
7.68%
7.14%
10%
Rates/Annual Charges coverage
57.36%
50.77%
56.52%
53.74%
<50%*
2.15%
1.65%
1.94%
1.8%
<1.5%*
98.01%
134.41%
66.64%
79.54%
100%
Rates/Annual Charges outstanding Building and infrastructure renewal ratio
* Council target in the absence of industry benchmark. For each of the financial indicators reported, positive movement has been recorded between 2010/11 and 2011/12
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8.4 Measuring Performance Key Performance Indicators Information source Mosman Council
Scheduled Capital Works Completed What do we measure? Percentage of budgeted capital works achieved at the end of each financial year
Desired direction At least 90% of scheduled capital works completed
Mosman Council has maintained a strong record in completing budgeted works, with an average of 97.5% budgeted capital works completed in the financial years 2008/09 – 2011/12 (est.). This has meant minimal works ‘carried over’ or deferred to future years.
Information source Mosman Council
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Scheduled Key Initiatives Completed What do we measure? Percentage of key initiatives achieved at the end of each financial year
Desired direction At least 90% of key initiatives completed Key Initiatives were introduced in MOSPLAN in 2011/12, and this is therefore a new measure of performance. The (estimated) completion rate for Key Initiatives in the 2011/12 financial year is 96%; this will serve as base data for further reporting of this indicator in future years.
Information source Mosman Council
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8.4 Measuring Performance Key Performance Indicators
Corporate Environmental Sustainability What do we measure? Annual water and energy consumption for Council operations, per FTE staff member
Desired direction Reduction in corporate energy and water consumption
Mosman Council has provided leadership in corporate environmental sustainability, achieving progressive reductions in both energy and water consumption per FTE staff member between 2008/09 and 2010/11. 2011/12 data is not yet available. 188 | MOSPLAN Review 2008-12
Information source Mosman Council, Sydney Water, Energy Australia
Asset Renewal Ratio What do we measure? The amount spent per annum on renewing existing assets, divided by their depreciation or loss of value
Desired direction Moving toward full funding of depreciation (or â&#x20AC;&#x2DC;infrastructure gapâ&#x20AC;&#x2122;)
Council has achieved an increase on 2010/11 results in relation to its building and infrastructure renewal rate. Council has recently completed Asset Management Plans for its assets which include useful life and depreciation calculations and is reviewing required service and expenditure levels to further improve the current position.
Information source Mosman Council
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8.5 Meeting our Commitments
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8.5 Meeting our Commitments The Community Environmental Contract Included as part of this end of term report is a special report on the life of the Community Environmental Contract (CEC) â&#x20AC;&#x201C; Councilâ&#x20AC;&#x2122;s commitment to delivering an extensive program of environmental initiatives over more than a decade. Council has met this commitment by ensuring that more than $11million in projects have been delivered - not only through the relevant rate increase that commenced in 2000, but by sourcing more than $4 million in additional funds from external grant programs. Full details of the Community Environmental Contract and projects delivered are provided on the following pages. A summary of achievements over the 12 year life of the CEC can also be found in the Community Summary publication appended to this report.
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1. Introduction 2012 celebrates twelve years since the Community Environmental Contract (CEC) commencement. The CEC is a comprehensive program of environmental management, rehabilitation, and remediation works, concentrating on improving stormwater quality, enhancing the ecological value of bushland and creek ecosystems and preventing coastal erosion. The CEC included a program of environmental projects, incorporating on-ground works, planning, and community education initiatives, to be implemented using an integrated catchment management approach, and funded by a rate increase of 5 percent over 12 years.
1.1 Background to the CEC Council pursued creek rehabilitation and stormwater filtration opportunities during the 1990s but found the cost of conducting these environmental works, on a catchment management basis, to be financially unachievable without the additional funds from grants and a rate levy. In 2000, the Department of Local Government approved a 5 per cent rate increase over 12 years to fund local environmental projects. Council developed the CEC as a commitment to residents that all money raised through the levy would be spent on specific, budgeted, environmental projects to improve Mosman’s local natural environment. The CEC focused on four key areas; Stormwater, Bushland, Seawalls and Creeks, and aimed to: Improve stormwater quality Restore natural creeklines Rebuild seawalls and improve intertidal habitat Improve bushland areas. Throughout the life of the CEC, Council has been highly successful in delivering integrated projects in recognition of the inter-related nature of environmental issues. These projects used a holistic approach, integrating more than one component such as stormwater quality, creek restoration, seawall redesign, bushland rehabilitation, as well as the construction of walking tracks to allow greater access to and appreciation of the natural environment. These projects also included non-structural activities such as community education, water quality monitoring and environmental research to add value to projects and achieve a multitude of sustainability objectives. Contributing to the success of the CEC’s integrated projects was the expertise of a dedicated multi-disciplinary team. In 2006, the CEC Program won the International City Managers Association (ICMA) Community Sustainability Award in recognition of the achievements of this program. Implementation of the CEC has complemented environmental projects and activities identified in MOSPLAN and has put Mosman on the path towards ecological sustainability.
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1.2 Report Structure Each year an Annual Report is produced for the CEC, highlighting progress on CEC projects and providing financial statements. This report is the final CEC report. This report is designed to give a broader overview of projects that have taken place over the life of the CEC. It focuses on key achievements and case studies across the key areas of stormwater, creeks, bushland, and seawalls, most of these elements being incorporated into integrated projects. Additional information on CEC projects can be found in the Annual Reports, available on Councilâ&#x20AC;&#x2122;s website at www.mosman.nsw.gov.au
1.3 Summary of Key Achievements The CEC program of works was designed to achieve ongoing environmental benefits consistent with the principles of ecologically sustainable development. Reflecting on the last 12 years, the CEC program has delivered the following environmental benefits as promised.
Stormwater Quality 55 Improved water quality in Port Jackson North and Middle Harbour catchments 55 Improved recreational amenity 55 Improved aesthetic value 55 Reduced adverse impacts on aquatic ecological systems from pollution and sedimentation
Creek Systems 55 Improved habitat and ecological value 55 Improved recreational amenity 55 Improved aesthetic value 55 Reduced adverse impacts on creek systems from erosion
Bushland Management 55 Conservation of biodiversity 55 Improved recreational amenity 55 Reduced adverse impacts on bushland from introduced species of flora and fauna 55 Significant increase in 90% native vegetation cover type
Seawall works 55 Reduced foreshore erosion 55 Improved protection from storm events 55 Improved protection from potential sea level rise 55 Improved asset management of seawalls 55 Increased intertidal habitat zones
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2. Administration and Auditing CEC Objective To manage the community environmental contract in an efficient and transparent manner.
Key Performance Indicator Percentage of CEC expenditure externally funded = 31% The following actions were promised in the delivery of the CEC program to manage the program in a transparent manner. These actions have all been implemented. 55 Document guidelines, systems and procedures to ensure that the implementation of the CEC is undertaken in a controlled manner 55 Establish dedicated project team 55 Direct savings from infrastructure works (if any) to bushland maintenance 55 Conduct an independent financial audit on an annual basis
2.1 Financials The table below provides financial data, including the rate levy and grant expenditure over the life of the CEC. Year
CEC Rate Levy Expenditure
CEC Grant Expenditure
2000/2001
$479,263
$2,061,096
2001/2002
$492,682
$336,327
2002/2003
$506,875
$204,715
2003/2004
$531,296
$61,889
2004/2005
$550,643
$35,500
2005/2006
$574,638
$254,300
2006/2007
$595,325
$42,500
2007/2008
$615,491
$124,659
2008/2009
$638,882
$227,570
2009/2010
$661,243
$685,644
2010/2011
$678,435
$96,250
2011/2012
$697,431
$0
Total
$7,022,204
$ 4,130,449
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2.2 Supplementary Grant Funding Council has also been highly successful in securing grant funding for CEC projects, having received a total of $4,130,449 over the life of the CEC. Grants received are in the table below. Project
Grant Funding
Stormwater Quakers Hat Bay Stormwater Pollution Program
$372,250
Little Sirius Cove Stormwater Pollution Program
$229,250
Mosman Bay East
$411,611
Mosman Bay West
$207,465
Taylors Bay Stormwater Project
$85,680
Beauty Point Foreshore Project
$75,000
Balmoral Stormwater Project Stage 2
$431,520
3. Stormwater 10 Year Objective To have a water cycle which is managed in a sustainable manner, which protects natural flow regimes, ecological processes and enhances water quality.
CEC Objective Implement infrastructure management options identified in the Port Jackson North and Middle Harbour Stormwater Management Plan implementation schedules.
Key Performance Indicators Percentage of LGA treated by the SQIDs = 90% Tonnes of pollutants removed from SQIDs over 12 years = 2,975 tonnes
3.1 Stormwater Quality Improvement Devices A Stormwater Quality Improvement Device (SQID) is a trap which captures gross pollutants (litter, debris), as well as sediments and organic matter and removes these pollutants from stormwater prior to it entering receiving waters of the Harbour. Council has installed various types and brands of SQIDs across the Local Government Area, including CDS, Rocla, Baramy, Ecosol and Nettech devices. The primary SQIDs are the CDS and the nettech. The CDS is a cylindrical chamber installed underground on the stormwater line to capture and treat the stormwater flow. The water flows into the SQID moves around the filter system in a clockwise direction forcing the pollutants to the bottom of the sump whilst the cleaner water flows out of the SQID downstream of the device. The se SQIDs are cleaned out based on a cleaning frequency schedule. The nettech is a simple net attached to the end of a stormwater pipe to capture pollutants. 198 | MOSPLAN Review 2008-12
Stormwater flowing from urban areas can carry a range of pollutants including litter, sediments, organic matter, nutrients, garden chemicals, and oils and greases. At the commencement of the CEC in 2000, Mosman had only 5 SQIDs located at Balmoral (2 SQIDs), Avenue Road (2 SQIDs), and Cowles Road (1 SQID). This meant that a large volume of potentially polluted runoff was still draining directly into the Harbour. Thanks to the CEC, Mosman now has an additional 27 SQIDs, making that 32 SQIDs in total which filter 90 per cent of the catchment before it reaches the harbour. Since installation, these SQIDs have captured approximately 2,975 tonnes of gross pollutants, which would have otherwise ended up in our waterways.
3.2 Water Quality Monitoring Program A Water Quality Monitoring Program was designed as a component of the CEC to gain an indication of the water quality of Mosman’s receiving waters for ecosystem health, and to evaluate the performance of the SQIDs in improving water quality downstream of the device. The Monitoring Program was designed in 2002 and implemented until 2010. The monitoring program involved the following: Monitoring of a reference site quarterly over a 12 month period (Edwards Beach) Baseline monitoring of 8 receiving waters over a 4 week period (Balmoral Beach, Edwards Beach, Clifton Gardens, Chinamans Beach, Taylors Bay, Quakers Hat Bay, Pearl Bay, and Little Sirius Cove). Pre-SQID monitoring of 3 sites prior to installation, representative of the catchment. Post-SQID monitoring of 3 sites, upstream and downstream of the SQIDs during wet weather events.
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Overall results indicated that the reference site and receiving waters maintained good water quality. Monitoring of the SQIDs indicated that they were efficient in removing gross pollutants, and also reduced pollutant concentrations of nutrients, heavy metals and hydrocarbons downstream of the device. All parameters sampled were found to be within recommended guideline levels for recreational water quality and ecosystem health, with the exception of nutrients Nitrogen and Phosphorus.
3.3 Stormwater Education Programs Stormwater education campaigns were developed and implemented to raise awareness of pollutants such as nitrogen and phosphorus entering our waterways and encouraging residents to change behaviours to reduce household activities that have the potential to increase stormwater pollution, for example littering, sweeping organic matter into the gutters and washing the car on the road. The education campaigns included the development and distribution of water quality fact sheets and information on stormwater pollution, school education programs, drain stencilling, community events such as stalls, displays, and activities, and gardening workshops.
3.4 Stormwater Harvesting Stormwater is a valuable resource, which can be used as an alternative water source. In an effort to reduce stormwater pollution and save potable water, the CEC has added stormwater harvesting to its list of achievements. The Balmoral Stormwater Re-use Project, which was completed in 2009, involves capturing and filtering stormwater through a SQID in Botanic Rd and storing it in an underground storage tank at Lawry Plunkett Reserve. The stormwater is then used to irrigate Balmoral Oval. The project has saved millions of litres of potable water each year and prevented tonnes of pollutants from ending up at the popular Balmoral Beach.
3.4 Key Achievements Installation of 27 additional SQIDs Filtering 90 per cent of the catchment before it reaches the harbour Collecting up to 300 tonnes of gross pollutants each year Collecting a total of 2,975 tonnes of gross pollutants over the life of the CEC Conducting stormwater education and awareness campaigns Saving millions of litres of potable water each year through stormwater harvesting and re-use Converting stormwater channels into systems that enhance ecological processes, have biodiversity value and are aesthetically pleasing Water quality monitoring of receiving waters Being the joint winner of the Local Government Excellence in the Environment Awards, in division B of the stormwater management category.
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3.5 Stormwater Project Highlights Quakers Hat Bay (January 2001 – April 2010) Installation of 3 SQIDS in Bullecourt Avenue, Killarney Street and Julian Street to capture gross pollutants and reduce the volume of litter reaching Quakers Hat Bay Installation of natural rock stormwater channels Education campaign targeting residents, boatshed owners and marina operators Monitoring water quality at the Julian Street site to evaluate the effectiveness of SQID in capturing pollutants Little Sirius Cove (November 2000 – March 2003) Installation of 3 SQIDs to filter Sirius Cove East and West sub-catchments Monitoring of water quality, showing decreases in many major pollutants Education campaign targeting gardening practices in Mosman
Rosherville Reserve, Chowder Bay and Wyargine Point (2004/05) Installation of a SQID in Rosherville Reserve to filter Chinaman’s Beach sub-catchment Installation of 2 SQIDs in Morella Rd to filter Chowder Bay sub-catchment Installation of 2 SQIDs at Edwards Beach to filter Wyargine Pt South sub-catchment
Taylors Bay (December 2001 – December 2003) Installation of three SQIDs within the Taylors Bay sub-catchment, at Burrawong Avenue, Buena Vista Avenue and Illuka Road Water Quality Monitoring Creek rehabilitation to reduce erosion from stormwater flows Intertidal discovery tours, interpretative bushwalks, community meetings and private property stormwater audits.
Balmoral Installation of 8 SQIDs at Balmoral to capture stormwater pollutants prior to stormwater entering the beach. Botanic Road Stormwater Reuse Scheme (November 2007 – June 2009) - The installation of a treatment train incorporating a Stormwater Quality Improvement Device (SQID) and a Stormwater Storage System commenced during 2008/09. Stormwater flowing from the Botanic Road sub-catchment now flows through the SQID where gross pollutants, organics and sediment are captured. The water then flows into the storage tank. The storage tank incorporates a filter system and a UV radiation system to treat the water to a suitable standard for reuse on the foreshore and Balmoral Oval. The storage tank has the effective capacity of 500 KL and can potentially provide 4 mega litres of water for irrigation use per annum.
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4. Bushland 10 Year Objective To have the integrity and diversity of the indigenous flora and fauna of Mosman sustainably managed.
CEC Objective Protect, restore and enhance existing remnant indigenous vegetation communities in Mosman.
Key Performance Indicators Percentage of bushland affected by uncontrolled stormwater runoff = 14% Percentage increase in bushland with >90% native vegetation cover = 58%
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4.1 Bushland Management The Mosman peninsula contains approximately 147 hectares of bushland. Of this, Mosman Council controls 39 hectares, the Sydney Harbour Federation Trust controls 20 hectares and the other 88 hectares form part of Sydney Harbour National Park. The small size of the bushland reserves controlled by Council and their proximity to urban areas, with high edge to area ratio, make these reserves vulnerable to problems including nutrification, stormwater damage, weed invasion, habitat fragmentation and changed fire regimes. To overcome these problems long-term (10 year) bushland restoration contracts were introduced concurrently with the CEC. These contracts were innovative in regard to their duration, catchment based approach, and performance measurement criteria. The contracts were based on the delivery of outcomes rather than the number of hours worked at each site. The bushland contracts have been highly successful in restoring Mosman’s bushland. For example, at the start of the bushland contracts in 2001, 25% of bushland had > 90% native vegetation cover. This is now at 58%, which is significant considering the size, shape, location and constant pressures on our bushland sites.
4.2 Flora and Fauna A Flora and Fauna Survey was undertaken in 2001 as part of the CEC. The results showed there to be 430 native plant species in Mosman, with nearly two thirds of these plant species being of conservation significance. Based on these findings new 10 year bushland restoration contracts were developed and commenced in October 2001. Another flora and fauna survey was conducted in 2006/07. Results indicated that bushland management activities being undertaken were achieving the desired outcomes, with weed percentage cover decreasing and native vegetation cover increasing. In fact, bushland management has been so successful in Mosman that bushland sites are considered sufficiently stable to be managed with Council’s recurrent budget, requiring no further financial input from the CEC. This success also lead to the addition of two areas, namely Joel’s Reserve and Mosman Bay Creek, to the bushland restoration contracts.
4.3 Key Achievements Increasing bushland areas under contract which have greater than 90 per cent native vegetation cover to 58% from a starting point of 25% Conducting a comprehensive flora and fauna survey Reducing the percentage of bushland affected by uncontrolled stormwater runoff from 60% to 14% Improving conditions for endangered native species Acacia terminalis terminalis Replanting degraded areas of open space
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4.4 Bushland Project Highlights Bushland Restoration Contracts (October 2001, and 2011) Restoring, replanting, and managing Mosman’s bushland reserves Establishing habitat for Mosman’s wildlife Replanting degraded areas of open space Decreasing weed cover and increasing native vegetation cover around Mosman Sustainably managing core remnant areas of bushland
Bushcare Program Providing funding to establish additional bushcare groups in Mosman Increase in the total number of bushcare groups from 4 to 23 Increase in the total number of bushcare volunteers from 32 to 97
Native Wildlife Habitat (2000 onwards) Managing and enhancing features in the landscape such as vegetation, tree hollows, rocks and creeks for wildlife habitat Restoring wildlife corridors Implementing fire management, weed control and stormwater management to improve conditions for the flora species Acacia terminalis terminalis (Sunshine Wattle), listed as an Endangered Species under the Environment Protection and Biodiversity Conservation Act 1999.
Weed and Feral Animal Control Controlling weeds in Mosman’s bushland and replanting native tubestock
Implementing protocols to prevent the spread of phytophthora, a soil borne water mould, commencing in July 2003. Implementing a fox and rabbit control program
Balmoral Project Case Study (2009- June 2010) Part grant funding from the Estuary Management Program, was utilised to complete remediation and restoration works in the south western corner of Balmoral Oval, which had been fenced off to the public as a contaminated site. The decision was made to revert the site to a natural setting, with the area incorporating an informal loop walk, a bridge and large boulders for informal seating, to encourage passive recreational use of the area. The site was capped with crushed sandstone and stormwater channels were formalised into creeks using sandstone and concrete. To improve the biodiversity outcome, several habitat features were incorporated for the local fauna. Ponds built into the stormwater channels were designed to receive gradual flows of water and were planted with local native aquatic species to provide shelter and water filtration. These ponds have provided a new habitat 204 | MOSPLAN Review 2008-12
with frogs being spotted. The area was revegetated with native plant species which are growing well, rock piles and logs were scattered around the area to act as homes for small reptile species, and all tree hollows observed in the surrounding dead trees were left in situ to continue to provide bird habitat. The endangered species Acacia terminalis terminalis has self seeded at the site, providing an extremely successful biodiversity outcome.
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5. Seawalls 10 Year Objective To have a terrestrial environment which is managed consistently with the principles of Total Catchment Management and Ecologically Sustainable Development.
CEC Objective Implement management options identified from Council’s condition survey of all seawalls.
5.1 Seawall Restoration The coastal boundaries of Mosman include over 3km of seawalls. Prior to the CEC, many of these century old walls were in poor condition after years of exposure to salt water and wave action. CEC projects have repaired, restored and rebuilt Mosman’s seawalls to protect our coastal environment. In keeping with the environmental objectives of the CEC, Council has placed emphasis on restoring seawalls in an ecologically sensitive manner. Instead of building vertical seawalls, which provide limited habitat for intertidal organisms, CEC projects have tried to create natural rocky shorelines. This creates a range of habitat for intertidal organisms, including flat horizontal surfaces, overhangs, rockpools and crevices. A number of seawall projects have also involved providing better access to the foreshore area and improved amenity. Terrestrial and aquatic plantings have added value to projects and provide an additional source of habitat for Mosman’s wildlife.
5.2 Seawall Monitoring Council has been monitoring the recolonisation of intertidal organisms on Mosman’s seawalls in partnership with Sydney University’s Research Centre for the Ecological Impacts of Coastal Cities. Results have shown that recolonisation of the intertidal area is occurring but is slower than expected. A number of factors could influence the recolonisation including wave action, water quality, the species present and their biology and reproductive rates.
5.3 Key Achievements Repairing damaged sections of Mosman’s seawalls Redesigning and rebuilding Mosman’s seawalls to create a natural rocky shoreline and provide habitat for intertidal organisms Establishing a salt marsh at the Spit West seawall – an endangered ecological community in NSW Improving access to the foreshore Planting native species adjacent to seawalls to improve amenity and provide habitat Partnering with the Centre for the Ecological Impacts of Coastal Cities to monitor the recolonisation of Mosman’s seawalls by intertidal species.
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5.4 Seawall Project Highlights Balmoral Seawall Repair and replacement of corroded reinforcement Repair of splintered areas of concrete Rendering to match colour and texture of original concrete work Application of a protective coating to ensure the wall stays in good condition
Mosman Bay Seawall (2003/04) Rebuilding degraded areas of the seawall Installing a non-woven geotextile fabric behind the wall to prevent erosion Planting native trees, shrubs and ground covers behind the seawall Establishing pedestrian access along the top of the seawall
Parriwi Point Seawall Restoration of structural integrity Provision of recesses in the mortar between blocks to allow for habitat Formalisation of existing rubble in front of the wall into a tidal habitat pool
Spit West Reserve Seawall (08/09 – 2010) Rebuilding the seawall to create habitat for intertidal organisms Establishing a salt marsh community, bringing back an ecological endangered community to Mosman Terrestrial plantings, new seating and a viewing platform Improving foreshore access with a parallel pedestrian and bike path
Quakers Hat South Seawall (2003/2004) Council worked with the Centre for Ecological Impacts on Coastal Cities (CEICC) to redesign the Seawall to provide intertidal habitat. The old seawall was a vertical face, whilst the new seawall was redesigned as a boulder field with a gradual gradient to create crevices and horizontal surfaces as habitat for intertidal organisms. The seawall has been monitored by the CEICC to identify the intertidal organisms and calculate the rate of recolonisation. Bushland regeneration was undertaken at the site to remove weed growth and the site was also revegetated with native species. A walking track including steps up to the top of the site were constructed to provide better access through the bush to the foreshore. Dinghy racks were also installed to provide access to boat users.
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6. Creeks 10 Year Objective To have the integrity and diversity of the indigenous flora, fauna and aquatic environment of Mosman sustainably managed.
CEC Objective Undertake creek rehabilitation management options from the Port Jackson North and Middle Harbour Stormwater Management Plans implementation schedule.
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6.1 Pressures on Our Creeks Mosman has few remaining natural creeks, as much of the area’s catchment has been changed through urban development. Those creeks that do remain are under pressure from stormwater pollution, weed invasion, nutrification, habitat loss and encroaching development. The topography of Mosman gives rise to steep bushland slopes below residential streets. Stormwater often runs through these bushland areas as unformalised creeklines. This leads to erosion, the spread of unwanted nutrients which favour weed growth, the spread of pollutants from road catchments which can be harmful to flora and fauna and the spread of plant pathogens, such as phytophthora.
6.2 Creek Restoration CEC projects have aimed to restore and rehabilitate Mosman’s creeks. Projects have reduced uncontrolled stormwater runoff through bushland by redirecting stormwater flows into restored creek lines. Since the commencement of the CEC the percentage of bushland affected by uncontrolled stormwater runoff has decreased from 60 per cent to 14 per cent. Erosion has been reduced in creek areas by using rock “armour” over woven matting. The matting retains the soil in place and the armour protects against erosion. Some projects have incorporated formalised planted pond areas, which provide a natural way to reduce nutrients whilst providing habitat. All materials used, for example the sandstone boulders, have matched existing geology to emulate the natural environment.
6.3 Key Achievements Using rock armour and woven matting to reduce erosion around creeklines Containing stormwater runoff Removing weeds and preventing the spread of plant pathogens Reducing the percentage of bushland affected by uncontrolled stormwater runoff from 60 per cent to 14 per cent Planting native vegetation Restoring riparian habitat for native flora and fauna Redefining creek beds and providing habitat ponds.
6.4 Creek Project Highlights Balmoral Creek Channelling stormwater flows into the creek system Reducing runoff and erosion Capping adjacent contaminated areas Creating frog ponds and riparian habitat Construction of a path and footbridge to allow greater public access
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Lawry Plunkett Reserve (May 2002 – March 2003) Armouring creek beds with sandstone blocks to reduce soil erosion and channel stormwater flow Replanting native species to improve bank stabilisation and provide habitat
Beauty Point Foreshore (2003/04) Armouring of 4 creeks flowing from Delecta Avenue through bushland to the bay. Armoured with sandstone boulders and designed to reduce the velocity of flow. Replanting around the creeklines Upgrading the walking track to improve foreshore access Installation of 29 Pit Baskets to capture gross pollutants Drain stencilling in the catchment
Mosman Bay Creek (2010/2011) During 2010/11 works were undertaken at Mosman Bay Creek to return the weed infested banks to healthy riparian zones. Rock sourced from the creek itself were shaped and moved by hand to form ‘armoured’ creek banks and a clear central channel. Habitat ponds were also established within the creek line. The slopes within the creek were covered by woven geotextile material to prevent soil being washed away improving bank stabilisation whilst still allowing natural seepage into the soil. Part of the creek area was treated for weed growth and ‘jute’ matting was laid down and planted with 1000 indigenous fern and riparian species to further stabilise the creek banks and provide habitat.
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7. Integrated Projects 10 Year Objectives To have a water cycle, which is managed in a sustainable manner, which protects natural flow regimes, ecological processes and enhances water quality To have the integrity and diversity of the indigenous flora and fauna of Mosman sustainably managed To have a terrestrial environment which is managed consistently with the principles of Total Catchment Management and Ecologically Sustainable Development To have the integrity and diversity of the indigenous flora, fauna and aquatic environment of Mosman sustainably managed.
7.1 The Key to Success Council has been one of the most successful in NSW for obtaining external grant funding for environmental projects from State and Federal Government Departments. Our secret to this success has been to expand and add value to single issue projects to achieve a multitude of sustainability objectives. These projects are termed integrated projects. These projects cover multiple areas such as stormwater quality, creek rehabilitation, bushland restoration, seawall works and the construction of walking tracks to improve foreshore access, and where possible also include non-structural activities such as community education, water quality monitoring, heritage conservation, and intertidal habitat research. Integrated projects have added substantial value to the CEC and ultimately the community and our environment.
7.2 Key Achievements Reconstructing creeks to channel stormwater, reduce erosion, minimise weed dispersal and prevent other negative impacts on bushland Redesigning seawalls to reduce effects of wave action and create intertidal habitat Significant bushland improvements, providing improved habitat areas for our flora and fauna Involving the community through catchment based education programs and the Bush friendly neighbour campaign Conserving heritage items and developing interpretive walks Providing safe public access to foreshore and bushland areas through the establishment of walking tracks Contributing expertise of a dedicated multi-disciplinary team Winner of the 2006 ICMA Community Sustainability Award
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7.3 Integrated Project Case Studies Lawry Plunkett Environment & Heritage Project (May 2002-March 2003) Prior to project commencement Lawry Plunkett Reserve was not accessible to the community, it was highly degraded, covered in weeds, and stormwater runoff flowed through the site causing erosion problems. This integrated project incorporated stormwater quality improvement, creek works, bushland restoration, heritage interpretation, community access and a large community education program. This integrated project was extremely successful in creating an accessible bushland area for the community and enhancing the biodiversity value of the site, and as such is a showcase of the CEC. Up to 500 metres of formalised creeks were constructed to channel the stormwater runoff and minimise erosion at the end of Mulbring Street, Gordon Street and Botanic Road. The creeks were armoured with sandstone boulders and incorporated drop structures and pools to prevent the build up of sediment and create habitat. To improve stormwater quality entering the creeks SQIDs were installed to capture stormwater pollutants. The weeds were cleared from the site and the area laid with crushed sandstone. Approximately 7000 native grasses, shrubs, sedges and trees were planted on the site to restore the bushland area. A bush walking track of crushed sandstone was constructed meandering through the site from The Esplanade/Botanic Road to Mulbring Street providing a bushwalking experience and accessibility to Balmoral Beach. The historical values of Lawry Plunkett Reserve were highlighted throughout this project. The old tramway cutting was cleared of vegetation and Council worked with the Sydney Tramway Museum to install physical items at the tram cutting including tram tracks, wheels, brakes and the overhead cable to showcase the heritage of the site. Interpretive signage was also installed at the tram cutting and along the walking trail to raise awareness of the heritage and natural values of Lawry Plunkett Reserve. Throughout this project a community education program was undertaken to raise community awareness of stormwater impacts on the local environment. A community survey was developed to determine community knowledge of the Balmoral catchment and
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12 Years On...
environmental concerns. Community consultation evenings were hosted to engage and involve the community in the project and the Balmoral Environment Network (BEN) was established for interested residents. The education campaign also involved the distribution of stormwater brochures and factsheets, drain stencilling, a school stormwater program, and community events including stalls, marine displays, activities, and interpretive walks.
Beauty Point Foreshore (2003/04) This project integrated stormwater quality, creek rehabilitation, the construction of walking tracks and an education campaign to raise awareness of stormwater quality issues and enhance community appreciation of the area. Four creeks flowing from Delecta Avenue through the bushland to the bay were formalised to channel the stormwater runoff through appropriate channels to reduce impacts on bushland such as erosion. The creeks were armoured with sandstone boulders, and were designed to reduce the velocity of flow. To improve the quality of the stormwater entering the creeks 29 pit baskets were installed in the street drains to capture gross pollutants and sediments. As part of a community stormwater education campaign, drain stencilling was undertaken to highlight to residents and visitors to the area that stormwater from households and the streets in that sub-catchment area drained to the bay. A bush friendly neighbour campaign was also implemented educating on stormwater pollution and weed invasion into bushland. The walking track through the bushland area was improved to enable ease of access to the foreshore, and interpretive bushwalks were undertaken for the community to enhance their appreciation of the area.
Pearl Bay/Spit Reserve (08/09-2010) Works were undertaken on the seawall at the Spit, to improve its design, taking into consideration wave action, sea level rise, and biodiversity. The seawall was designed with the assistance of the University of Sydney (Centre for Ecological Impacts of Coastal Cities) to become an ecological habitat for intertidal species. A boulder field toe provides habitat for fauna in the tidal zone and more closely mimic a natural shoreline. A 110m length of boulder field toe at the northern end was partially constructed using sandstone blocks excavated from the Drill Hall Common site. The sandstone wall at the southern end has been repaired to maintain its original historic value. A rock habitat pool installed within an existing alcove at this wall provides greater intertidal habitat. In the central section of the concrete wall, the existing beach area is being supplemented to increase access to the foreshore through the tidal cycle. Stairs built here include a boatslide to allow the launching of kayaks and other small craft. Beach nourishment was also incorporated to establish a new beach area for recreational purposes. A saltmarsh habitat was established, reintroducing an endangered ecological community to Mosman. The saltmarsh is comprised of salt tolerant succulent herbs and low succulent scrubs, rushes and sedges. A viewing platform including interpretational signage was constructed over the saltmarsh area and seawall to engage and inform visitors. A terrestrial planting strip at the landward side of the wall, incorporates salt resistant native rushes to protect the seawall crest from wave erosion during storm events and to provide an aesthetically pleasing edge to the newly installed footpath and bicycle path which was constructed from a percentage of recycled materials. Seven coastal fig trees planted in the central reserve area between the paths and the playing fields, match the existing line of figs at the northern end of the reserve. New benches, picnic tables and bike racks were also installed.
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8. Conclusion The CEC has been a success. Over the past 12 years the CEC has achieved great environmental outcomes. Together, through the CEC, we have restored bushland areas, improved stormwater quality, redesigned seawalls, redeveloped creek lines, created new habitat areas for fauna and intertidal organisms, established walking tracks and recreational areas and improved community access to Mosmanâ&#x20AC;&#x2122;s foreshore. The outcomes of the CEC programs will continue to benefit the local environment and the community over the long-term.
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Appendices
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PROGRAM 1
Council, Community & Consultation
PROGRAM 2
Resource & Asset Management
THEME
GOVERNANCE
THEME
GOVERNANCE Policy & Administration Finance
2.01 2.02
SUB-PROGRAM
Communication
1.04
Improve Council’s financial sustainability. Fully integrate the Asset Management System with Council’s 10 Year Financial Plan. Ensure loan program is aligned with Asset Management Plans and 10 year Financial Plan.
2 3
Manage Council's resources and services effectively, and at a level that is sustainable and commensurate to community needs. 1
1
4 YEAR OBJECTIVES
Improve information dissemination and community consultation and involvement utilising a range of media in line with the Community Engagement Strategy.
3
Provide responsible, ecologically sustainable environmental management of all Council’s operations, activities and contracts.
5
Achieve community satisfaction with Council services and facilities.
Ensure statutory compliance, efficiency, operational accountability and probity in all Council activities and functions.
4
2
Inform Councillors of their rights and obligations.
3
Provide the public and relevant bodies with accurate and timely information.
Ensure that Council activities are best practice and best value.
2
1
Provide mechanisms that promote and nurture an ethical culture in the organisation.
Pursue constitutional recognition for Local Government.
3 1
Foster community and other levels of government interests in, and awareness of, local government issues.
2
Governance
Enable Councillors to meet their responsibilities, being mindful of legislation and aware of resource constraints.
4 YEAR OBJECTIVES
Policy and Administration and 1 Customer Focus
1.03
1.01
SUB-PROGRAM
VISION2050
Information Technology and Infrastructure
Insurance and Risk Management
Human Resources
Strategic Asset & Property Management
2.03
2.04
2.05
2.07
9
219
Develop an effective action plan to support Risk Management Strategy. Ensure that Human Resource Management and the Workforce Plan are achievable, sustainable and deliver value, parity and diversity. Foster continuous learning and career development. Maintain a workforce that meets the needs of the Mosman community. Maintain a safe, healthy, injury-free work environment for staff, volunteers and contractors.
3 1 2 3 4
Strive to achieve best practice asset management and include sustainability concept.
Establish adequate protection against loss or damage to people, property and environment.
2
3
Promote pro-active risk management.
1
Ensure assets are sustainable, adequate, well maintained and viable.
Facilitate access to corporate information that is accountable, supports business activities and meets customer service requirements and community expectations.
4
2
Maintain a relevant IT strategy utilising sustainable products.
3
Promote a safe community and working environment.
Provide appropriate access to IT and digital communication for all users.
2
1
Provide facilities, training and support for end-users.
Promote financial awareness and accountability across all cost centres.
5 1
Improve/expand Councilâ&#x20AC;&#x2122;s payment options for all its receivables.
4
VISION2050
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ENVIRONMENT
THEME
GOVERNANCE
THEME
Urban Planning
PROGRAM 3
Community Safety
PROGRAM 7
Combating Offences and Crime
Event Management â&#x20AC;&#x201C; Safety and Traffic Aspects Emergency Management Safe Communities
Companion Animals
7.03
7.05
7.06 7.08
7.09
3.03
Plan Making and Implementation
SUB-PROGRAM
Collaboration, Communication and Accountability
7.01
SUB-PROGRAM
Ensure all urban development is conducted in absolute safety, particularly in relation to traffic management and work on public land. 3
1
A community that has housing choice, additional employment opportunities and an environment that is protected.
4 YEAR OBJECTIVES
Ensure compliance with Companion Animals Act, in particular that dogs and cats do not adversely affect the community, by providing enforcement, educational programs and information.
Maintain high levels of awareness of personal safety strategies and safer transport services.
2
1
Encourage long-term, sustainable strategies that address specific local safety issues.
Maintain a high level of participation in disaster management and planning at a regional and local level through collaboration with authorities and participation in local and regional emergency exercises.
1
1
Ensure that all community events are conducted in accordance with Councilâ&#x20AC;&#x2122;s Special Event Management Policy, in absolute safety, particularly in relation to traffic management and crowd control.
Maintain a visible presence of Rangers.
2 1
Develop strategies to involve schools, community organisations, residents and businesses to help implement agreed safety and crime prevention strategies, including graffiti.
Promote high level of awareness of Harbourside Police and Council roles, safety programs and the benefits of a cooperative approach.
2 1
Maintain a relevant Collaborative Management Plan: Local Solutions to Local Crime and Safety Issues.
1
4 YEAR OBJECTIVES
PROGRAM 4
Planning and Built Environment
THEME
ENVIRONMENT
Heritage Planning
4.01
Development Assessment and Regulation
SUB-PROGRAM
3.04
9
221
Development that contributes funds to cater for future infrastructure needs and improvements. Contribute to government initiatives and legislative change in the interest of Mosman. Develop plans that set the direction for improvements in the public domain of the business centres. Provide for a vibrant community hub as an exemplar for sustainable development. Undertake programmed improvements for all public open space and improve access to, and along, the foreshore. A community that is informed and aware of planning issues in Mosman. Provide for a diversity of housing choice to ensure a demographic mix, including â&#x20AC;&#x2DC;ageing in placeâ&#x20AC;&#x2122;. Ensure plans make provision for adaptation to climate change and adoption of sustainable lifestyle. Conserve Mosmanâ&#x20AC;&#x2122;s heritage. Increase community awareness of the heritage of Mosman. Provide assistance and advice to owners of heritage sites on a regular basis.
3 4 5 6 7 8 9 10 1 2 3
Provide high quality customer service through the assessment, certification and enforcement processes. Facilitate high quality development which minimises adverse effects on the built and natural environment. Encourage developments to respect the streetscape of the area and reflect the unique Mosman identity and local character.
1 2 3
4 YEAR OBJECTIVES
Development that is well designed and environmentally sustainable.
2
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ENVIRONMENT
THEME
Sustainability, Environment and Health
PROGRAM 5
5.02
5.01
Climate Change and Air Quality
Reduce anthropogenic greenhouse gas (GHG) emissions in Mosman (per capita). Improve air quality in Mosman through Council and community action. Increase uptake of renewable energy such as GreenPower, solar panels etc by Mosman Council and the community. Provide improved infrastructure and support for sustainable transport in Mosman. Minimise land and foreshore degradation and impacts from climate change.
2 3 4 5 6
Participate in sustainability related networks and collaborate with all Council departments and regional organisations to share knowledge and establish efficiencies in service delivery.
4
Address climate change through implementing mitigation, adaptation and resilience measures.
Implement an environmental performance evaluation, audit and review process and system to ensure compliance with external reporting requirements and internal continuous improvement requirements.
3
1
Conduct training to raise awareness and ensure that staff can effectively undertake their responsibilities to reduce risk and harm to the environment through emergency response, legislative compliance, regulation and enforcement.
2
Conduct programs to build the capacity of Mosman Council to apply and integrate the principles of Ecologically Sustainable Development (ESD) in Council decision making, policy, planning, operations and service delivery.
4 YEAR OBJECTIVES
VISION2050
VISION2050
VISION2050
VISION2050
Promote green building practices and encourage development to include sustainable VISION2050 building options.
5
Policy and Administration and 1 Customer Focus
SUB-PROGRAM
Ensure all buildings and land in Mosman meet contemporary regulatory safety requirements.
4
PROGRAM 5
Sustainability, Environment and Health
THEME
ENVIRONMENT
Biodiversity
Trees
Land Management
5.04
5.05
5.06
Engagement and Education for Sustainability
Environmental and Public Health
Waste
5.08
5.09
5.10
SUB-PROGRAM
Total Water Cycle
5.03
9
223
Implement strategies to reduce consumption of potable water in Mosman. Identify, conserve and enhance biodiversity. Protect and restore existing remnant indigenous flora and fauna. Develop Council’s biodiversity management strategy including asset management principles to continue effective biodiversity management. Protect, enhance and monitor biological diversity of intertidal and aquatic assemblages through programs and Council operations/services. Ensure ongoing improvements in Urban Forest Management. Achieve a balance between the enjoyment of public and private views and the retention of Mosman’s Urban Forest. Manage contaminated sites to ensure minimal risk to environmental and human health.
2 1 2 3 4 1 2 1
VISION2050 VISION2050 VISION2050
Implement environmental health policy and practice that conserves and enhances the health, well-being and harmony of the community. Ensure acceptable background noise levels are maintained and noise impacts on the community are mitigated. Reduce waste generation in the Mosman community and Council facilities, through avoidance, minimisation, reuse and recycling.
2 1
VISION2050
Build the capacity of Mosman Council to apply and integrate the principles of Ecologically Sustainable Development (ESD) in Council decision-making, policy, planning, operations and service delivery.
2 1
VISION2050
Foster long-lasting sustainable behaviours by building the capacity of the Mosman community through effective and integrated engagement and education.
1
4 YEAR OBJECTIVES
Improve stormwater quality and control/stormwater flows to minimise impacts on the terrestrial and aquatic environments, and rehabilitate and improve water quality in Mosman’s waterways.
1
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ENVIRONMENT
THEME
Parks & Recreation
PROGRAM 6
Food Safety
5.12
6.02
6.01
Encourage best practice in food safety to reduce the risk of food borne illness within the Mosman community.
2
Complete the implementation of the Acquisitions and Capital Improvement programs. 3
VISION2050
Public access provided through the provision of parking areas, walking or cycle paths, VISION2050 or tracks as appropriate and provide access to those with disabilities where feasible. 2
VISION2050
Complete priority actions listed in the Recreation Strategy Action Plan adopted by Council and other relevant Plans of Management and improvement programs. 1
VISION2050
Council working cooperatively with the Sydney Harbour Federation Trust to develop open space facilities. 2
Parks, Gardens, Playgrounds and Civic Spaces
VISION2050
VISION2050
VISION2050
VISION2050
VISION2050
Facilitate the Mosman community enjoying a range of high quality local recreational facilities and services through: Asset Management Plan; Sporting Facilities Capital Improvement; Open Space Capital Improvement; Playground Upgrade Program.
4 YEAR OBJECTIVES
Manage Councilâ&#x20AC;&#x2122;s statutory responsibilities, in particular food safety, under the provisions of the Food Act 2003, Food Amendment Act 2004, and in accordance with the principles of Ecological Sustainable Development.
1
Minimise use of toxic and harmful substances in service contracts.
Implement an ongoing E-Waste management strategy.
6
2
Reduce instances of illegal dumping.
5
Maintain highest possible service levels for service contracts within Councilâ&#x20AC;&#x2122;s financial resources.
Implement an integrated approach to litter management and minimisation.
4
1
Improve systems for toxic and hazardous materials disposal and reduce their use.
3
VISION2050
Policy and Administration and 1 Customer Focus
SUB-PROGRAM
Environmental Cleaning Services
5.11
Deliver high quality, cost effective, equitable and environmentally sustainable waste management service.
2
ENVIRONMENT
THEME
Traffic & Transport
PROGRAM 11
Beaches, Sea Pools and Foreshores
6.04
11.01
VISION2050
Provide modern, relevant, recreational facilities that cater for the needs of the Mosman community. Maximise the availability of Mosman recreational facilities. Meet the needs and aspirations of the community through the Mosman Swim Centre facilities.
3 4 5
4 YEAR OBJECTIVES
Optimisation of access to beaches, sea pools and foreshore areas.
VISION2050
Implement the system of bookings and charges offsetting the cost of provision for organised group users of sporting fields and facilities.
2
2
VISION2050
Protect and enhance the visual, environmental, and safety of Mosmanâ&#x20AC;&#x2122;s recreational facilities.
1
Maintain the visual and recreational amenity and safety of Mosmanâ&#x20AC;&#x2122;s beaches, marine structures, sea pools and foreshores.
VISION2050
Establish areas where community members can be involved in the management of gardens.
5
1
VISION2050
Encourage accessibility to parks, gardens, playground and civic spaces that are utilised by all of the Mosman community.
4
VISION2050 VISION2050 VISION2050
Lobby the State and Federal Government for a rail option on the Roseville corridor and for the Northern Beaches to be more directly linked to the Metropolitan Freeway Network. Have no further expansion of the Spit/Military Roads corridor and no further elimination of parking along the corridor. Ensure local bus and ferry services are improved so that they become the preferred mode of transport and there is less reliance on private vehicle trips. Prepare a parking priority policy that outlines priorities in regard to achieving an appropriate balance between public safety, traffic flow and equitable access to available parking spaces.
2 3 4
Policy and Administration and 1 Customer Focus
SUB-PROGRAM
Recreational Facilities
6.03
9
225
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PROGRAM 11
Traffic & Transport
THEME
ENVIRONMENT
Traffic Facilities
11.03
Traffic Management
Road Safety and Pedestrians
Bicycles
11.04
11.05
11.06
SUB-PROGRAM
Roads
11.02
Maximise the availability of Mosman recreational facilities. Meet the needs and aspirations of the community through the Mosman Swim Centre facilities.
4 5
1
Provide a bicycle network which meets the community needs and the expectations of the residents of Mosman and is an effective part of the regional bicycle network with access to other parts of Sydney.
High levels of awareness of road safety and other pedestrian safety issues, particularly among young people and the elderly.
Encourage improved traffic safety.
4
2
Efficient and effective parking and traffic enforcement.
3
Improved accessibility and safety of pedestrian facilities for the convenience and lifestyle of residents.
Develop car parking facilities which are safe, friendly and accessible.
2
1
Maintain a plan of traffic management priorities.
1
4 YEAR OBJECTIVES
Provide an improved and sustainable network of street lighting that meets community expectations.
2
Undertake actions as detailed in the Roads Asset Management Plan.
3
Protect, maintain and improve the existing infrastructure.
Minimise road openings in Councilâ&#x20AC;&#x2122;s roads infrastructure by coordinating works with public utilities.
2
1
Protect and maintain the value and safety of roads and footpath infrastructure.
Provide appropriate regulatory and informative signage throughout Mosman.
1
5
VISION2050
SOCIAL
THEME
Community Development & Services
PROGRAM 8
Public Transport
8.02
8.01
VISION2050
Initiate actions directed at making public transport a preferred mode of transport. Have Wynyard Bus Interchange capacity issues identified as a significant barrier to effective public transport to the Northern Beaches. No further expansion of the capacity of the Spit/Military Road corridor but relocation of that capacity to give buses priority when needed.
3 4 5
Undertake strategies to ensure the community is well informed about opportunities to participate actively in civic affairs and community activities. Implement strategies to facilitate community and inter-generational connections and positive neighbourly relations.
3
Undertake strategies to ensure the community is well informed of the range of services and programs available as they move through their life cycle.
5
2
Accommodate Council community services appropriately taking account of specific program requirements and the outcomes of the feasibility study for the Civic Centre.
4
Sustain a well supported volunteer base, where participants are valued and their skills developed and where each finds the experience enriching and rewarding.
Support collaborative networks and partnerships with key community agencies for the purpose of joint service planning, coordinating service delivery and enhancing service access.
3
1
Facilitate consultative engagement processes that maximise community input into service and program development and reflect the diverse needs of stakeholders.
2
Community Connection and Volunteering
Undertake integrated social and community planning based on research and social policy principles that establishes clear priorities and strategies in line with Councilâ&#x20AC;&#x2122;s objectives.
VISION2050
VISION2050
VISION2050
Have environmentally and economically sustainable public transport that meets the needs of the community, including the level and frequency of services.
2
4 YEAR OBJECTIVES
VISION2050
Have safe, accessible and effective bus stops and ferry wharfs.
1
Policy and Administration and 1 Customer Focus
SUB-PROGRAM
11.07
9
227
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SOCIAL
THEME
Community Development & Services
PROGRAM 8
Youth Services
8.04
8.05
Older People
SUB-PROGRAM
Children & Families
8.03
VISION2050
Facilitate the provision of programs that support parenting and enhance family wellbeing. Coordinate self-development, leisure and support services for young people and their families who have a connection with Mosman through community and schoolbased programs and Mosman Youth Development Centre. Enhance the provision of cultural and recreational programs that provide opportunities for an expression of youth culture and that are linked to, and increase participation in, the Library and Art Gallery. Support the provision of specialist youth health, information and welfare services in the local area that are readily accessible and inclusive. Promote opportunities for young people to be engaged with the community as a whole.
3 1
2 3 4
Provide integrated, responsive and high quality services for older people including those that are frail, people with a disability and their carers that link in with other government and community-based services. Respond to population ageing through positive strategies that maximise older peopleâ&#x20AC;&#x2122;s independence and choices in living and being actively engaged in the community. Facilitate a comprehensive range of programs that promote healthy ageing, are accessible and inclusive, meet the needs of residents and are integrated with the Library and Art Gallery.
1
2
3
VISION2050
VISION2050
Encourage the provision of affordable, high quality child care services to provide choice and meet the overall demand for places for children of all ages and for children with additional needs.
2
4 YEAR OBJECTIVES
VISION2050
Provide integrated family and childrenâ&#x20AC;&#x2122;s services that are high quality, accessible, equitable and needs-based and that closely link to Council facilitated child care centres.
1
Promote community awareness and appreciation regarding the significance of Aboriginal heritage in the municipality and the importance of its preservation. Support collaborative regional strategies to improve service provision for Aboriginal and Torres Strait An understanding by Councilâ&#x20AC;&#x2122;s elected members, managers, staff and the community of the issues surrounding reconciliation.
1 2 3
Aboriginal Culture, Heritage and Reconciliation
8.09
Promote active recreation, fitness and healthy lifestyle programs and activities for all age groups, including children, young people, active people over 55 years and frail older people.
Review with the Local Health District and North Sydney Council the future capacity of Cremorne Early Childhood Health Centre facilities to meet demand.
4 1
Review Councilâ&#x20AC;&#x2122;s immunisation program, including working with Northern Sydney Local Health Network and local general practitioners to increase immunisation rates of children and investigating combined provision of administration of the program with adjoining local government areas.
3
Healthy Lifestyle & Fitness
Work collaboratively with general practitioners and other health service providers to promote information and access to services that address the physical and mental health needs of Mosman residents, including newborn infants, children and their families, young people, and older people.
2
8.08
Advocate with Northern Sydney Local Health District regarding the retention and enhancement of acute and community health services for Mosman residents.
1
Primary & Community Health
Support families and carers of people with a disability or mental health issue.
3 8.07
Facilitate inclusion of children, young people and adults with a disability into Council and other community services and programs.
2
People with a Disability
Promote availability of and access to community services and facilities to people of all ages with a disability or a mental health issue.
Support collaborative approaches to enhance service delivery between Council and other government and community based agencies.
1
4 8.06
9
229
VISION2050
VISION2050
VISION2050
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PROGRAM 9
THEME
Library and Information
Community Development & Services
SOCIAL
SOCIAL
PROGRAM 8
THEME Culturally and Linguistically Diverse People
Enhance information and access to services to residents of culturally and linguistically diverse backgrounds. Support collaborative regional strategies to improve service provision for residents of culturally and linguistically diverse backgrounds.
2 3
Library Resources
Library Services
9.03
Provide quality information services which support lifelong learning within the Library and externally via the Library webpage. Improve and expand services to all age groups, people with special needs, students, the business community, Councilâ&#x20AC;&#x2122;s elected representatives and staff. Provide excellent outreach and promotional activities and programs.
2 3 4
Provide fast, efficient access to material not held in the collection, including material published in electronic format. 3
Provide efficient, relevant and responsive lending services which meet the information and leisure needs of the community.
Provide resources which cater for all sections of the community, including those with special needs.
2
1
Provide a collection of materials in various formats which is up to date, attractive and well maintained.
Ensure that the community is aware of Library resources, services and facilities.
3 1
Continue to provide core Library services and resources that are free and readily accessible to the
2
Ensure that services and programs anticipate and respond to changing needs in the community.
4 YEAR OBJECTIVES
Promote community awareness and appreciation of cultural diversity in Council and community programs and events.
1
4 YEAR OBJECTIVES
Policy and Administration and 1 Customer Focus
9.02
9.01
SUB-PROGRAM
8.10
SUB-PROGRAM
VISION2050
SOCIAL
THEME
Library and Information
PROGRAM 9 Library Information Technology
Library Building
Education
9.04
9.05
9.06
SUB-PROGRAM
9
231
Ensure that the community is proficient in accessing and using the Libraryâ&#x20AC;&#x2122;s resources.
Ensure that the Library management system enables efficient and effective Library operations and delivers acceptable response times. Maintain the Shorelink Library Network alliance and explore additional cooperative ventures with member libraries. Maintain and improve information technology resources that provide a gateway to local, state, national and international information, and ensure that our community is proficient in their use. Continue to develop the Libraryâ&#x20AC;&#x2122;s home page as a valued source of information on Library services and activities. Ensure that the best use is made of the current building to accommodate Library services and resources. Progress plans to extend the Library building based on outcomes and recommendations from the Feasibilty Study for Civic Centre Precint Provide a comfortable, clean, safe and attractive Library building for the community and a functional, safe and efficient work environment for Library staff. Maintain the strategic alliance between Council and local and regional educational institutions facilitating the provision of a range of services. Provide services and resources that support school curricula and local students. Maintain awareness of the range of services offered by Council to educational institutions.
1 2 3 4 1 2 3 1 2 3
4 YEAR OBJECTIVES
5
VISION2050
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SOCIAL
THEME
SOCIAL
THEME
Cultural Development & Services
PROGRAM 10
Library and Information
PROGRAM 9
Community Information
Internet Services
9.08
9.09
Develop the website as an integral part of Council’s communication and engagement VISION2050 strategies for staff and the community.
2
Facilitate and provide cultural events that are entertaining, informative, innovative and accessible, and responsive to the varied needs, interests and aspirations of Mosman VISION2050 residents and encourage neighbourhood/street level community celebrations. Work with the Mosman Public Art Trust to encourage Public Art in Mosman’s parks, gardens, foreshores and civic spaces. 2
Cultural Development
10.05
Encourage community spirit through consulting and involving residents in the development of a range of cultural and recreational activities and services for the enjoyment of residents and visitors of all ages. 1
Policy and Administration and 1 Customer Focus
4 YEAR OBJECTIVES
Have the Council’s web presence recognised as being representative of Council’s Vision – Proud to be Mosman, Protecting our Heritage, Planning our Future, Involving our Community.
Ensure that new residents have the information they require to familiarise themselves with their community.
3 1
Inform residents and other stakeholders about Council, community and cultural events.
2
Encourage community support of Mosman’s unique heritage.
3
Ensure that information on community services, resources and facilities is widely accessible.
Provide a comprehensive Local Studies Service to all sections of the community including students, researchers, elected representatives and Council staff.
2
1
Develop, conserve and index the Local Studies Collection as a community resource and as a source of information for future generations.
1
4 YEAR OBJECTIVES
10.01
SUB-PROGRAM
Local Studies
9.07
SUB-PROGRAM
Gallery Exhibitions and Activities
Community Arts, Crafts and Village Markets
Civic Events Organised by Council
10.06
10.07
10.08
9
233
Extend the Mosman Art Gallery and improve the range of programs and accommodate workshops in suitable spaces dependent on the outcomes of the 2011 feasibility study and/or capacity to relocate childrenâ&#x20AC;&#x2122;s services.
5
Ensure good levels of community involvement and participation in well promoted events and celebrations. Facilitate and provide a range of civic and community events that maximise public enjoyment and safety, minimise adverse impacts on the social and physical environment, and fulfil Councilâ&#x20AC;&#x2122;s regulatory and legal responsibilities including as required by the Special Event Management Policy and Sustainable Event Management Policy.
1
2
Maintain and enhance Mosman Village Arts and Crafts Market.
Acknowledge and celebrate achievements of local artists, craft practitioners and designers, past and present.
4
2
Display, store, maintain, document and develop the Mosman Art Collection so that it is both accessible and well preserved.
3
Encourage, facilitate, develop and exhibit community arts and crafts.
Ensure a broad, responsive and regularly changing program of exhibitions, educational activities and special events that explore a variety of styles, media and technologies in contemporary and historical practice.
2
1
Continue to provide a functional, accessible and well promoted public gallery offering an educational and recreational resource associated with the visual arts and crafts, design and cultural heritage.
Complete plans and funding arrangements for a well equipped performing arts venue in the Civic Centre environs depending on outcomes of the 2011 Civic Centre site feasibility study.
4
1
Promote and encourage consistently strong venue hire and community use of the Mosman Art Gallery and Community Centre.
3
VISION2050
VISION2050
234 | MOSPLAN Review 2008-12
PROGRAM 12
Local and Regional Economy
ECONOMY
PROGRAM 10
THEME
SOCIAL
THEME
Friendship Agreements
10.10
2
VISION2050 VISION2050 VISION2050
Work with the business community to fulfil the provisions of the new planning instruments including employment and housing targets under the Metropolitan Strategy. Liaise with the business community to strive for diversity, vibrancy and safety in large and small centres. Support the business community as appropriate in their economic development initiatives such as the In Situ: Mosman Festival of Scupture and Installation and involve them in the Festival of Mosman. Assist the business community by promoting car park facilities and facilities promoting walking, cycling and public/community transport.
1 2 3 4
Business Support and Local Employment
12.02
VISION2050
Underpin all economic and wider community endeavours with a strong sense of Mosman the place, and the village-style community.
Policy and Administration and 1 Customer Focus
4 YEAR OBJECTIVES
Facilitate friendship community projects that encourage creative learning for the community, working and solving problems together through reciprocal cultural, educational, municipal, environmental and professional exchange projects.
1
Require commercial event organisers to maximise public safety and enjoyment, minimise adverse impacts on the social and physical environment, and fulfil Council’s regulatory and legal responsibilities as required by the Special Event Management Policy and Sustainable Event Management Policy.
2
Develop and enhance the relationships between Mosman and its friendship communities, which currently comprise: Glen Innes, Norfolk Island, Isle of Wight, Paciano (Italy), Mudanjiang (People’s Republic of China), Maubara (East Timor) and initiate new relationships when appropriate with Otsu, Japan with no negative effect on Council’s budget..
Encourage effective promotion of commercial events and celebrations to ensure high levels of community participation.
1
4 YEAR OBJECTIVES
12.01
SUB-PROGRAM
Commercial Community Events approved/facilitated by Council
10.09
SUB-PROGRAM
Marketing Mosman
Regional Development
12.03
12.04
9
235
5
Share innovations, information and resources with neighbouring Councils.
Encourage visitors to stay by facilitating B&B and small residential accommodation and investigate any opportunities for a youth hostel or similar.
4
2
VISION2050
Liaise with tourism operators including Sydney Harbour Federation Trust (SHFT), Tourism NSW, National Parks & Wildlife Service (NPWS) and Taronga Zoo to ensure refocus of appropriate visitation to Mosman is managed sustainably so as to protect the natural and built environment.
3
1
Ensure strong relationships with local businesses, neighbouring Councils and the broader tourism industry ensuring mutual support and understanding and an agreed VISION2050 approach to tourism and marketing.
2
Ensure strong relationships with SHOROC â&#x20AC;&#x201C; Manly, Warringah and Pittwater Councils to plan together for regional well-being, liveability and sustainability and to achieve the best Federal and State government responses to regional needs especially health and transport issues.
Focus the marketing of Mosman and re-design or replace the promotional campaign â&#x20AC;&#x2DC;Mosman Isâ&#x20AC;&#x2122; to ensure that it is consistent, compelling and coherent and do this VISION2050 in cooperation with a range of stakeholders including the business community, community services and tourist attractions.
VISION2050
Ensure that information concerning local visitors, recreational and cultural activities and business is available to residents and visitors.
1
VISION2050
Contribute to strong, sustainable local business through economic development programs and initiatives.
5
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