26 minute read
UPFRONT
Etihad Airways unveils new sustainability driven economy class experience
ETIHAD AIRWAYS HAS UNVEILED its new sustainability driven guest experience in its economy cabin, with new so furnishings and tableware set to be launched on board in the fourth quarter of the year. e so furnishings upgrade will include a 35 per cent larger pillow with a 200 thread-count cotton cover made locally in the UAE, complemented by a so blanket made from recycled plastic for additional comfort.
Etihad’s new dining experience features reusable tableware made from recycled high-quality plastic and eliminates the use of single-use plastic. e tray, serving plates and their lids are part of a closed loop recycling system. At the end of their lifecycle, they are collected, washed, ground and reused to make new replacement products.
Etihad is also introducing quality stainless steel cutlery in the economy cabin, which upgrades the experience and also reduces single-use plastic.
In 2019, Etihad committed to remove 80 per cent of single-use plastic from its operation by the end of 2022. e introduction of this new in- ight equipment ensures the airline meets this sustainability goal. Where possible, Etihad is also moving towards locally produced items to further improve the overall environmental impact of the operation.
SAUDIA LAUNCHES NEW IN-FLIGHT ENTERTAINMENT SYSTEM
SAUDI ARABIAN AIRLINES (SAUDIA) has unveiled its new in- ight entertainment (IFE) system, Beyond. e new IFE system will enhance SAUDIA’s onboard experience with more than 5,000 hours of HD content, including, but not limited to, Western and Eastern lms and TV shows, as well as a library of e-books, weather reports, shopping, meal ordering, ight information and agenda timeline.
Beyond also features the largest Islamic content in the skies with guests noti ed of prayer times throughout the journey. A distinct Kid Mode allows younger guests to enjoy a selection of their favourite cartoons, movies, and games.
In addition to entertainment, Beyond o ers a range of other practical features, such as the ability to check the status of the ight and a real-time camera view of the sky during take-o and landing.
Guests onboard can also enjoy shopping and browsing the latest products from the comfort of their seat.
Beyond will be implemented across the SAUDIA eet by the end of this year.
DUBAI INTERNATIONAL (DXB) has recorded its busiest quarter since 2020 with 13.6 million passengers in Q1 2022 – an indication the travel sector’s post-pandemic recovery is accelerating.
This is the second consecutive quarter that passenger tra ic at DXB has surpassed the 10-million mark.
The airport reported 5.5 million passengers in March, taking its quarterly total to 13.6 million, up 15.7 per cent compared to 11.8 million passengers in the final quarter of 2021. By comparison, DXB recorded 5.7 million passengers in the first quarter of 2021.
DXB is currently connected to 193 destinations across 92 countries via 73 scheduled international carriers.
India held its longstanding position as DXB’s top destination country with passenger tra ic reaching 1.6 million, followed by Saudi Arabia (1.1 million), Pakistan (997,000) and the UK (934,000 passengers). The top three cities in terms of passenger numbers were London (617,000 passengers), Riyadh (517,000), Jeddah (337,000), followed closely by Istanbul (324,000 passengers). The outlook for the year remains strong according to DXB, with annual tra ic now projected to reach 58.3 million.
DUBAI RECEIVED 3.97 MILLION overnight visitors in Q1 2022, up 214 per cent from 1.27 million in Q1 2021, according to Dubai’s Department of Economy and Tourism (DET).
In March alone, 1.78 million international tourists visited Dubai, up 11 per cent versus pre-pandemic visitation, with the emirate reporting 1.61 million overnight visitors in March 2019.
“The exceptional number of visitors in the first three months of the year is testament to the fact that Dubai is at the forefront of global tourism recovery,” said His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of The Executive Council of Dubai. “These results attest to the emirate’s ability to develop a compelling new value proposition in a changed global environment and create innovative new o erings that meet the needs and preferences of the most discerning global travellers.”
Dubai’s traditional source markets delivered strong tourism volumes in the first quarter. MENA and GCC collectively contributed to 35 per cent of the total volumes.
Western Europe accounted for 24 per cent, while South
Asia accounted for 14 per cent of total international visitation, Dubai Media O ice reported.
Dubai hotels also achieved significant growth across key hospitality metrics in Q1 2022 with the average daily rate (AED 649), guests’ length of stay (4.3 nights) and occupied room nights (10.22 million) exceeding pre-pandemic levels.
QATAR AIRWAYS AND VIRGIN AUSTRALIA have entered a partnership, which includes a codeshare agreement and loyalty partnership benefits. It will enable Qatar Airways passengers to travel to 35 destinations on Virgin Australia’s domestic network on a single booking, including Cairns, Gold Coast, Alice Springs and Broome. Passengers will also have access to Virgin Australia’s recently relaunched short-haul international markets including Fiji and Queenstown, New Zealand. Virgin Australia’s customers and members of the airline’s Velocity Frequent Flyer loyalty programme will be able to access Qatar Airways’ route network of more than 140 destinations via Doha. Customers will be able to book flights through both carriers’ websites. Members of Qatar Airways Privilege Club will be able to earn and redeem Avios when flying on Virgin Australia, while similar benefits will be o ered to Velocity members when travelling on Qatar. Other cross-member benefits will include lounge access, extra baggage allowance and priority check-in.
ADCEB AND ETIHAD AIRWAYS ENHANCE TRAVEL OFFER FOR BUSINESS EVENTS GROUPS
THE ABU DHABI CONVENTION &
EXHIBITION BUREAU (ADCEB), part of the Department of Culture and Tourism – Abu Dhabi, has signed a Memorandum of Understanding (MoU) with Etihad Airways to provide extra support to MICE groups travelling to Abu Dhabi. e strategic partnership will enable ADCEB to o er complimentary ights and discounts to eligible MICE groups as part of its Advantage Abu Dhabi programme, an initiative that provides nancial assistance, event planning bene ts, subvention, and destination-driven value-adds to event organisers and corporate clients. e MoU will o er Advantage Abu Dhabi applicants additional ight bene ts and perks such as group booking discounts, complimentary ights for large MICE group bookings on direct ights, and special ight rates for site/ destination inspection trips to Abu Dhabi for clients that hold their business events and incentive groups in the emirate.
‘BALANCED TOURISM’ STRATEGY TO ENHANCE RAS AL KHAIMAH’S SUSTAINABILITY FOCUS
RAS AL KHAIMAH TOURISM DEVELOPMENT AUTHORITY (RAKTDA) has announced its new ‘Balanced Tourism’ strategy as it looks to become the regional leader in sustainable tourism by 2025. e vision “underscores the emirate’s leadership in conscious tourism and aligns with its identity as a nature destination”.
Under the Balanced Tourism banner, the authority is placing all aspects of sustainability – environment, culture, conservation and livability – at the centre of its investment and tourism development strategy. By ensuring issues surrounding over tourism are avoided, it is creating a destination that will resonate with today’s responsible traveller. Balanced Tourism follows the authority’s Sustainable Tourism Destination Strategy announcement in September, which sets out its roadmap to deliver growth via four key pillars: Sustainable Development; Cultural Conservation; Attractions Built with Purpose; and Community and Liveability.
Already known as the “nature emirate”, Ras Al Khaimah’s abundant natural assets form the backbone of the destination’s key values, and their protection is a key focus.
As the licensing authority for all new hotel developments, RAKTDA is setting guidelines and protocols to regulate sustainability standards. As an example, the recently announced integrated Wynn Resort, scheduled to open in 2026, will be developed as per the Barjeel Green Building Regulations. In addition, Earth Hotels Altitude, an eco-based pop-up hotel concept will open on Jebel Jais in Q4 and Saij Mountain Lodge, a protected and sustainably managed mountain resort featuring lodges will open next year.
In addition, upcoming attractions will be purpose built with sustainability standards and processes, while existing cultural sites are being restored, preserved and enhanced. is includes a three-phased restoration programme, according to UNESCO guidelines, at Jazirah Al Hamra, one of the last surviving pearl diving and seafaring towns of the Arabian Gulf, scheduled to complete in 2025.
A new vision for Saadiyat Island
The Department of Culture and
Tourism – Abu Dhabi (DCT Abu Dhabi) and Miral, Abu Dhabi’s creator of immersive destinations and experiences, have revealed a new vision for Saadiyat Island as a leading beach, nature and cultural destination
The strategy aims to attract travellers seeking transformative, luxury experiences and to deliver the Saadiyat Vision 2025, which targets 19 million visitors and AED 4.2 billion in direct tourism revenue contribution by 2025.
It is underpinned by a new ‘One Island. Many Journeys’ campaign/strapline and a new brand.
The campaign highlights Saadiyat’s diverse o ering, from its Cultural District, home to the iconic Louvre Abu Dhabi, its fine-dining restaurants, luxury hotels and resorts, and upcoming high-end retail outlets, to it rich wildlife ecosystem and educational institutions.
Three more world-class museums will open in the coming years, including the forthcoming Abrahamic House, “a future global beacon for tolerance and understanding”.
DUBAI’S QE2 HOTEL TO JOIN ACCOR’S M GALLERY COLLECTION
HOTEL GROUP ACCOR has announced plans to rebrand the Queen Elizabeth 2 (QE2) hotel in Dubai under its M Gallery portfolio.
The ship operated as a luxury cruise liner between 1969 and 2008, before being sold to a Dubai-based firm and eventually reopening as a floating hotel situated in the city’s Port Rashid in 2018.
Accor has taken over operation of the hotel and will reflag it under the group’s M Gallery Hotel Collection following “further upgrades and renovations”.
According to the hotel’s website qe2.com, the ship currently o er 215 rooms and suites, but in a press release Accor said that “once the renovation is completed, the new M Gallery Queen Elizabeth 2 will feature 447 hotel rooms”, as well as nine food and beverage outlets, 10 meeting rooms, 5,620 sqm of outdoor events space, six retail outlets, a swimming pool and a gym.
New Jumeirah Group arrivals lounge at DXB
Jumeirah Group has unveiled a new arrivals lounge for its hotel guests at Dubai International (DXB) Terminal 3. The facility is open to travellers with Jumeirah hotel reservations who have booked an airport transfer (or who are looking to do so) and has been designed in the style of one of the group’s presidential suites. Features include “a plush waiting area to relax and enjoy delicious culinary bites as well as a signature resident barista coffee experience”, two shower rooms, a private VIP room, and artwork by local and international artists. Guests can also leave their luggage at the lounge to be transferred directly to their room. The facility is located in the terminal’s arrivals area, close to the Emirates Chauffeur Services zone.
Marriott Executive Apartments Al Khobar is now open appealing to extended-stay guests
For extended-stay business travellers visiting Al Khobar, the Marriott Executive Apartments is now an option, featuring 268 upscale residential units with one, two and three bedrooms and separate living, sleeping and working areas. Guests have access to the all-day dining restaurant or can cook in their apartment, with every unit featuring a fully equipped kitchen, complete with a refrigerator, oven, microwave, dishwasher, coffee machine and cookware. Other facilities include an executive lounge with business facilities, a conference centre with six meeting rooms, a gym, spa and indoor pool.
Not long to wait for Grand Hyatt Kuwait
The 59th Grand Hyatt in the world and the first Grand Hyatt in Kuwait will open in Q3 2022. Located at 360 Mall, Kuwait mega luxury, leisure and lifestyle complex, Grand Hyatt Kuwait will offer 302 rooms and suites, three lifestyle dining venues, 6,500 sqm of event space, including a Grand Ballroom for 1,560 guests, the NOOR SPA wellness retreat, and the Grand Club Lounge – an exclusive offering with 35 Grand Club Suites, a dedicated lounge, outdoor terrace and intimate meeting facilities. The complex, which is 9km from Kuwait International Airport, is home to 130,000 sqm of retail space, the 5,800-seater multi-purpose Arena Kuwait, and a tennis academy with a 1,600-capacity arena and 15 tennis courts operated by the Rafa Nadal Academy Kuwait.
Introducing Dubai’s ibis Styles Deira
ibis Styles Deira is now open offering 143 rooms, four dining experiences (all-day dining at Lily’s Garden, a rooftop bar, sports bar and lobby café), a rooftop infinity pool, gym and two fully equipped meeting rooms with complimentary Wi-Fi. Spanning six floors, the property offers several room types, including connecting family rooms. The hotel, designed for budget-conscious travellers, is 15 minutes from Dubai International and walking distance from Dubai Creek, popular souks and Dubai Heritage Village. Inspired by Arabic calligraphy and urban movement, ibis Styles Deira is a stylish reflection of the area’s history, with bold modern design.
SIMPLY THE BEST
The 2022 Business Traveller Middle East Awards celebrated the companies and people at the forefront of the business travel sector, with 42 gongs scooped at this year’s live gala event
The winners of the coveted 2022 Business Traveller Middle East Awards were crowned at a high-profile gala ceremony at Conrad Dubai Hotel on May 9.
The awards, now in its 21st year and organised by Motivate Media Group and UK partner Panacea Publishing, honoured leaders in business travel and tourism.
Brands recognised more than once across the 42 hotly contested categories included Emirates Airline, Etihad Airways, Qatar Airways, Dubai International Airport, Rotana and InterContinental Hotels & Resorts.
New for 2022, a special Lifetime Achievement Award was presented to Nasser Al Nowais, Chairman and Co-Founder of Rotana Hotel Management, acknowledging the pivotal role he has played in the development of the region’s hospitality sector since the hotel group was founded in 1992. An economist by education and a graduate of New York University, Al Nowais also chaired the Abu Dhabi National Hotels Company for 14 years and was the director of the Abu Dhabi Fund for Development. The awards ceremony brought together around 250 guests, comprising industry heavyweights and key decision makers spanning the hotel, aviation, tourism and transportation sectors. It celebrated
the companies at the forefront of business travel and services, as well as the hard work of top-level industry executives.
Emirates Airline was recognised with several awards including ‘Best Airline in the World’, ‘Airline with the Best Premium Economy Class’, ‘Airline with the Best Economy Class’ and ‘Best Frequent Flyer Programme’ with Emirates Skywards, while its hub, Dubai International Airport (DXB), took home three trophies – ‘Best Airport in the Middle East’, ‘Best Airport for Duty Free Shopping in the Middle East’, and ‘Best Airport in the World’.
UAE carrier Etihad Airways was recognised with two accolades –
ABOVE LEFT: The winners of the 2022 Business Traveller Middle East Awards ABOVE RIGHT: Julian Gregory (left) , Managing Director of Panacea Publishing, and Ian Fairservice (right), Managing Partner of Motivate Media Group, present the Lifetime Achievement Award to Nasser Al Nowais, Chairman and CoFounder of Rotana Hotel Management
THE FULL LIST OF 2022 WINNERS REVEALED
Lifetime Achievement Award ★ Nasser Al Nowais, Chairman and Co-Founder of Rotana Hotel Management
Best Airline in the World ★ Emirates Airline with the Best Cabin Crew ★ Etihad Airways Airline with the Best Business Class ★ Qatar Airways Best Asian Airline Serving the Middle East ★ Singapore Airlines Best European Airline Serving the Middle East ★ Turkish Airlines Airline with the Best First Class ★ Etihad Airways Best Frequent Flyer Programme ★ Emirates Skywards Best Low-Cost Airline Serving the Middle East ★ flydubai Airline with the Best Premium Economy Class ★ Emirates Airline with the Best Economy Class ★ Emirates Best Airport Hotel in the Middle East ★ Dubai International Hotel Best Airport in the Middle East ★ Dubai International Airport Best Airport for Duty Free Shopping in the Middle East ★ Dubai International Airport Best Airport in the World ★ Dubai International Airport Best Airport Lounge in the Middle East ★ Qatar Airways Al Safwa
First Class Lounge,
Hamad International Best Budget Hotel Brand in the Middle East ★ Rove Hotels Best Business Hotel in Abu Dhabi ★ The Westin Abu Dhabi
Golf Resort & Spa Best Business Hotel in Bahrain ★ Downtown Rotana Best Business Hotel in Dubai ★ Sofitel Dubai Downtown Best Business Hotel in Egypt ★ InterContinental
Citystars Cairo Best Business Hotel in Israel ★ InterContinental
David Tel Aviv Best Business Hotel in Jeddah ★ Shangri-La Jeddah Best Business Hotel in Jordan ★ Amman Rotana Best Business Hotel in Kuwait ★ Four Seasons Hotel
Kuwait at Burj Alshaya Best Business Hotel in Lebanon ★ Radisson Blu Hotel,
Beirut Verdun Best Business Hotel in Oman ★ Al Bustan Palace, a Ritz-Carlton Hotel Best Business Hotel in Qatar ★ Hilton Doha The Pearl
Hotel & Residences Best Business Hotel in Riyadh ★ Voco Riyadh Best Business Hotel in Sharjah and the Northern Emirates ★ Sheraton Sharjah Beach
Resort & Spa Best Lifestyle & Leisure Hotel Brand in the Middle East ★ Rixos Hotels Best Hotel Brand in the Middle East ★ Rotana Hotels & Resorts Best Hotel Brand in the World ★ InterContinental
Hotels & Resorts Best Hotel Loyalty Programme in the Middle East ★ Marriott Bonvoy Best Serviced Apartment Brand in the Middle East ★ Ascott Best Credit or Payment Card for Business Travel ★ Emirates NBD Skywards
Infinite Credit Card Best Golf Club in the Middle East ★ Dubai Creek Golf & Yacht Club Best Leisure Hotel in the UAE ★ The Oberoi Beach Resort
Al Zorah Best Luggage Brand for Business Travel ★ Rimowa Best Luxury Hotel Brand in the Middle East ★ Address Hotels & Resorts Best Luxury Hotel Brand in the UAE ★ Jumeirah Hotels & Resorts Best Mobile Travel Application ★ Expedia ‘Airline with the Best Cabin Crew’ and ‘Airline with the Best First Class’ – while ydubai bagged ‘Best LowCost Airline Serving the Middle East’ and Qatar Airways took home two awards, ‘Airline with the Best Business Class’ and ‘Best Airport Lounge in the Middle East’.
Hotels and hospitality brands across some 22 categories were recognised at the BTME Awards 2022, with headline grabbers including Rotana being crowned ‘Best Hotel Brand in the Middle East’ and InterContinental Hotels & Resorts scooping ‘Best Hotel Brand in the World’.
Rove Hotels picked up ‘Best Budget Hotel Brand in the Middle East’, Marriott Bonvoy won ‘Best Hotel Loyalty Programme in the Middle East’, and Ascott received
‘Best Serviced Apartment Brand in the Middle East’ gong.
With an overwhelming number of entries and votes received for business hotels in locations around the Middle East, a winner and a highly commended hotel were announced for each.
Addressing the audience, Ian Fairservice, Managing Partner and Group Editor-in-Chief at Motivate Media Group, said: “Airlines across the region have restarted operations to nearly their entire pre-pandemic destination network. e hospitality industry has kept pace with the growth too. ere have been several billion-dollar-plus projects announced, from Ras Al Khaimah to Jeddah and Muscat to Dubai.
ABOVE: Jan and Ian Fairservice with the Japanese Consul General, H.E. Noboru Sekiguchi and Mrs Hiromi Sekiguchi
The Business Traveller Middle East Awards programme is based on votes cast online by readers of Business Traveller Middle East. These votes are processed by Jacobsons Direct Marketing Services.
“If there is one event that has proved to be a major growth driver for business travel, it is Expo 2020. A recent report by the Dubai Chamber of Commerce found that 76.5 per cent of companies in the emirate registered growth during the Expo.
“ e MICE industry meanwhile – which is the backbone of business travel – has also boomed over the last few months with exhibition centres in Abu Dhabi, Dubai, Riyadh, and Doha having unveiled a calendar that is completely booked up with events.
“If there’s one overarching message for this region, it is this: Business is booming and, hopefully, we are over the worst phase of the economic fallout from the pandemic. Now is the time to rebuild, now is the time to accelerate,” concluded Fairservice.
HIGHLY COMMENDED HOTELS
Best Business Hotel in Egypt ★ Four Seasons Hotel Cairo at Nile Plaza Best Business Hotel in Israel ★ Hilton Hotel Tel Aviv Best Business Hotel in Lebanon ★ Gefinor Rotana Best Business Hotel in Jordan ★ Four Seasons Hotel Amman Best Business Hotel in Kuwait ★ Hyatt Regency Al Kout Mall Best Business Hotel in Bahrain ★ The Merchant House Best Business Hotel in Oman ★ Hormuz Grand Hotel
Muscat, A Radisson
Collection Hotel Best Business Hotel in Qatar ★ Mondrian Doha Best Business Hotel in Riyadh ★ Hilton Garden Inn
Riyadh Financial District Best Business Hotel in Jeddah ★ Rosewood Jeddah Hotel Best Business Hotel in Sharjah and the Northern Emirates ★ The Chedi Al Bait, Sharjah Best Business Hotel in Abu Dhabi ★ W Abu Dhabi – Yas Island Best Business Hotel in Dubai ★ Four Seasons Hotel Dubai
International Financial
Centre and JW Marriott
Marquis Hotel Dubai
Best Hotel Brand in the World: InterContinental Hotels & Resorts Khaled Zaki (left) receives the award from Ian Fairservice Airline with the Best Cabin Crew: Etihad Airways Jihad Matta, Nasser Al Nowais, Amina Taher and Turky AlHammadi
Airline with the Best First Class: Etihad Airways (left-right) Turky Alhammadi, Nasser Al Nowais, Amina Taher, Melinda Koncz and Zulkiflie Jumaat Best Airline in the World: Emirates Airline with the Best Premium Economy Class: Emirates Airline with the Best Economy Class: Emirates Best Frequent Flyer Programme: Emirates Skywards Nasser Al Nowais (left) presents the award to Adnan Kazim
Best European Airline Serving the Middle
East: Turkish Airlines Nasser Al Nowais (left) presents the award to Mehmed Zingal
Best Low-Cost Airline Serving the Middle
East: flydubai Nasser Al Nowais (left) presents the award to Francois Oberholzer
Airline with the Best Business Class: Qatar Airways
Best Airport Lounge in the Middle East:
Qatar Airways Al Safwa First Class Lounge, Hamad International Nasser Al Nowais (left) presents the award to Ian Bradley Best Luggage Brand for Business Travel: Rimowa Michael Schmitt (left) presents the award to Claudio Carletti (right) Best Credit or Payment Card for Business Travel: Emirates NBD Skywards Infinite Credit Card Michael Schmitt (left) presents the award to Sara Raza (centre) and Bharath Aravamudhan (right)
Best Airport in the World: Dubai International Airport Best Airport in the Middle East: Dubai International Airport (left-right) Paul Gri iths, Nasser Al Nowais and Jamal Al Hai
Best Airport for Duty Free Shopping in the Middle East:
Dubai International Airport Nasser Al Nowais (left) presents the award to Salah Talak
Best Business Hotel in Abu Dhabi:
The Westin Abu Dhabi Golf Resort & Spa Gemma Greenwood (left) presents the award to Ksenia Novikova
Best Business Hotel in Bahrain:
Downtown Rotana Rania Apthorpe (left) presents the award to Guy Hutchinson Best Business Hotel in Dubai: Sofitel Dubai Downtown (left-right) Mohamed Oughdoud, Gemma Greenwood, Oosha Chowdhury, Caroline Trichet, Aline Ibrahim and Abhishek Pandita
Best Business Hotel in Kuwait: Four Seasons Hotel Kuwait at Burj Alshaya (left-right) Rania Apthorpe, Mazhit Ismailov, Christina Purba and Renan Astolpho Best Business Hotel in Jeddah: Shangri-La Jeddah Khalid Al Zahrani (left) and Elias El Bahri (right)
Best Business Hotel in Qatar:
Hilton Doha The Pearl Hotel & Residences Rania Apthorpe (left) presents the award to Mehmet Kalay
Best Business Hotel in Lebanon:
Radisson Blu Hotel, Beirut Verdun Wellah Ellis (left) presents the award to Mohammad Yassine
Best Business Hotel in Oman:
Al Bustan Palace, a Ritz-Carlton Hotel Rania Apthorpe (left) presents the award to Sandeep Walia
Best Business Hotel in Jordan:
Amman Rotana Wellah Ellis (left) presents the award to Guy Hutchinson Best Business Hotel in Riyadh: Voco Riyadh Rania Apthorpe (left) presents the award to Ihab Karkaba
Best Business Hotel in Sharjah and the Northern
Emirates: Sheraton Sharjah Beach Resort & Spa Gemma Greenwood (left) presents the award to Sandeep Walia Best Business Hotel in Israel: InterContinental David Tel Aviv Rinat Furman
Best Budget Hotel Brand in the Middle East: Rove Hotels (left-right) Nila Pendarovski, Conrad Sokolnicki, Zaki Mochine, Miguel Angel Rojas Ruiz, Andrew Wingrove, Paul Bridger, Bianca Litonjua, Renzil Colaco, Priyanka Roy, Kristina Mitrofanova and Olga Morozova
Best Hotel Brand in the Middle East: Rotana Hotels & Resorts Selim El Zyr (left) and Guy Hutchinson (right) receive the award from Ian Fairservice (centre) Best Golf Club in the Middle East: Dubai Creek Golf & Yacht Club (left-right) Michael Schmitt, Rosemarie Tacorda, Julian Danby and Christopher May
Best Lifestyle & Leisure Hotel Brand in the Middle East: Rixos Hotels (left-right) Ashley Jacob, Ali Ozbay, Ipek Dem, Antonia Stuart, Gemma Rooney, Duygu Gökdemir and Ilhami Tek Best Hotel Loyalty Programme in the Middle East: Marriott Bonvoy (left-right) Candice D’Cruz, Sandeep Walia, Ashley Jacob, Jitendra Jain, Sina Laubli, Fiona Mcardle, Iryna Savitska, Anne-Marie Hannan and Ahmed Hozaien
Best Luxury Hotel Brand in the Middle East:
Address Hotels & Resorts (left-right) Cleressa Pinto, Andrew Wingrove, Oslem Coskun and Mark Kirby
Partners
Best Luxury Hotel Brand in the
UAE: Jumeirah Hotels & Resorts Andew Wingrove (left) presents the award to Alexander Lee
Best Leisure Hotel in the UAE:
The Oberoi Beach Resort Al Zorah (left-right) Waly Agag, Ashley Jacob and Antonio Cardillo
Vote processing partner
Best Serviced Apartment Brand in the Middle
East: Ascott (left-right) Sophia Berriane, Andrew Wingrove, Mine Tan Balto and Shashi Shetty
Presented by
