RESIDENCE HANDBOOK
your guide to living, learning and succeeding in Mount Royal Residence
IMPORTANT DATES AND DEADLINES
Fall residence fees due August 1
Move-in day for Fall residence August 31
First day of Fall semester classes ...........................September 4
Last day to pay deferred fees ..................................................September 13
Last day for Fall-only contracts to apply for Winter housing with no application fee ......................... October 31
Applications open online
Spring/Summer 2025 ......................................................... December 1
Fall/ Winter 2025/26 October 1
Reading Break .............................................................................. October 14-18
24-hour quiet hours in effect due to final exams .......................................................... December 9-22
Winter residence fees due ........................................................... December 1
Last day of Fall classes .................................................................. December 9
Final exam period (residents leave within 24 hours of their last final exam) December 11-21
For Academic Important Dates go to mru.ca/criticaldates
KEY RESIDENCE CONTACTS
Residence Services Administration Building B (Main office)
Front Desk Office Hours
8:30 a.m. – 8:00 p.m. Monday to Friday CLOSED Saturday & Sunday
Mailing Address
200 Mount Royal Circle SW Calgary Alberta T3E 7P7
Phone: 403-440-6275
Fax: 403-440-6281
Email: residence@mtroyal.ca
Laundry/Common Areas
West Building B Laundry Hours
8:30 a.m. – 10:00 p.m. Monday - Friday 10:00 a.m. – 10:00 p.m. Saturday - Sunday
East Community Center Hours
8:30 a.m. – 10:00 p.m. Monday - Friday 10:00 a.m. – 10:00 p.m. Saturday - Sunday
Last day to apply to stay in residence during December holiday closure ................................ December 15
Residence buildings close for Mount Royal University holiday closure ....December 22 @ 12pm
Residence buildings re-open for Winter semester / new-student move in............................ January 5
First day of Winter term classes January 6
Last day to pay deferred Winter fees January 15
RA (Resident Advisor) applications due Late January RA interviews ............................................................................... Early February
Reading Break .............................................................................February 17-21
Last day to apply for student Spring/Summer housing ......................................................... March 31
24-hour quiet hours in effect due to final exams .................... April 8-20
Last day of Winter classes April 7
Final exam period – residents without summer housing vacate 24 hours after last exam April 9-23
Resident Advisor on call
8:00 p.m. – 8:00 a.m. Monday – Friday, and 24 hours on weekends and holidays West on-call cell:
• A Building, B Building 403-542-8215
• C Building, D Building and West Townhouses 403-542-4738
• East Residence 403-542-7258
Residence Life Coordinators
403-440-5191
403-440-6424
403-440-6298
rlc@mtroyal.ca
Internet Helpdesk
403-440-8888 or West Residence, Building B, Room RB1011
WELCOME MISSION STATEMENT
Welcome to residence at Mount Royal University. The entire Residence Services team is excited to have you here and is ready to assist you in transitioning to oncampus life. By joining our community you are opening yourself up to outstanding opportunities while working on furthering your educational goals. If there is anything that we can assist you with, please don’t hesitate to ask any of our team members.
One of the greatest elements of on-campus living is getting involved in your community. You have the chance to make the most of your experience by getting safely connected so I hope you take advantage of what residence has to offer. There will still be programs and events happening, as well as leadership opportunities with the Residence Activities Council or the Resident Advisor (RA) team. There are great friendships and memories to be made in residence. If you don’t see an opportunity to connect that you like, talk to your RA about your ideas for programs and events.
It’s important to note that living in our residence community comes with rights, responsibilities and privileges. Please read through this Handbook and the Conduct Guide insert. The expectations we have of residents as well as what you can expect from living here are laid out for you. If you have questions about any of these expectations, please ask your RA. We’re counting on you to help keep everyone in residence safe and healthy.
We hope that you will see residence for what it is — your home. We are extremely excited to have you join our community and look forward to sharing in your Mount Royal experience.
Welcome home.
Mark Keller, Director Residence Services
The Residence Services mission is to create a safe and supportive learning experience that will positively influence our students’ ability to be successful at Mount Royal University. With supportive staff and professionally delivered services, our Department provides quality facilities and a convenient living environment for our students and guests. Through intentional programming, Residence Services will create memorable experiences in an inclusive community setting.
This Residence Handbook is designed to help your transition into Residence and your academic career at Mount Royal. It provides you with information on who’s who in your community and who you can rely on to help during your time of transition. There is information on daily living needs, your safety and security, as well as the Residence Community Standards, services and amenities.
Please read this Handbook and bookmark or download this document for future reference.
LAND ACKNOWLEDGEMENT
Mount Royal University is situated on an ancient and storied land that is steeped in ceremony and history that, until recently, was occupied exclusively by people indigenous to this place. With gratitude and reciprocity, Mount Royal acknowledges the relationships to the land and all beings, and the songs, stories and teachings of the Siksika Nation, the Piikani Nation, the Kainai Nation, the Îethka Stoney Nakoda Nation (consisting of the Chiniki, Bearspaw and Goodstoney Nations), the people of the Tsuut’ina Nation, and the Métis.
WELCOME TO MOUNT ROYAL RESIDENCE LIFE!
Residence Life Coordinators (RLCs)
Our three Residence Life Coordinators (RLCs) are full-time professionals who live on campus. They supervise and manage the day-to-day residence community and Residence Life program, including the Resident Advisors (RAs) and the Residence Activities Council (RAC).
Message from the Residence Life Coordinators
Hello everyone, welcome to Mount Royal University Residence! We’re excited to have you join our vibrant community and hope that Residence Life becomes a cornerstone of your university journey.
At MRU, we believe that living in Residence will not only enrich your academic experience but also help you develop valuable interpersonal skills and lasting relationships. Our diverse community offers a unique opportunity to meet people from various backgrounds, broadening your perspective and fostering a sense of global citizenship.
As a resident, you’ll be supported by our dedicated Resident Advisors (RAs). They are here to assist you with any questions or concerns, ensuring your well-being and academic success. RAs also organize numerous activities and events throughout the year, providing you with many opportunities to engage, learn, and grow outside the classroom.
We encourage you to take full advantage of Residence Life and campus organizations. Get involved, participate in events, and make the most of your time here. Wishing you a fantastic and successful year ahead!
Resident Advisors (RAs)
One of the first people you will meet when you move into Residence — and an important resource for you — is your Resident Advisor (RA). Every community (floor, townhouse block, etc.) has an RA living on site and an RA is on duty and available to you after 8 p.m. every evening. RAs know the ins and outs of Residence and of the university. They are available to help you sort out day-to-day living or get you pointed in the right direction for other concerns. Most importantly, they will be organizing educational and social programs that will help you meet the rest of the Residence community and offer opportunities to get involved.
Your RA should be the first person you contact if you:
• have a question or concern about living in residence.
• need help approaching a roommate about an issue.
• need guidance on how to deal with a problem.
• want to get involved in lots of fun activities in residence.
Because RAs monitor activity in Residence and provide support for all residents, they uphold community standards and ensure the residence environment is safe, inclusive, responsible and respectful — a great place to live and learn.
Themed Communities
A Themed Community is a community in residence where students share an interest in a common theme or academics. Students who live in these communities can expect to participate in programs that are designed specifically for their common interests.
Living in a Themed Community is a great opportunity to meet others and make friends who share an interest in academics, nursing, aviation and athletics, just to name a few!
To learn more about Themed Communities, please visit: www.mtroyal.ca/residence
GET INVOLVED IN RESIDENCE AND ON CAMPUS
Residence Activities Council – RAC
The Residence Activities Council (RAC) is a student led council that is committed to creating programming that is inclusive to all students living in residence. It starts quickly in the first semester, so keep an eye out for advertisements on how you can get involved.
RAC is an excellent opportunity to get involved and build skills as student leaders! It offers residents a unique opportunity to discover all of what the residence experience has to offer.
Getting involved with RAC will allow you to hone in on your leadership skills by creating events for a diverse range of people with varying interests. Work with a team of fellow residence students and learn valuable resume building skills!
Find out more about RAC by checking the Residence Life section on our website or by talking to your RA.
DISCOVER THE ADVANTAGES OF BEING INVOLVED
There are lots of ways to get involved in the residence community. By taking part in programming you can expect to:
• Meet new and exciting people.
• Take part in what’s happening in your community and on campus.
• Make lifelong friends.
• Challenge yourself.
• Build your résumé and establish important references.
• Discover, expand and fulfill your passions.
• Connect with successful students who share your interests.
• Live an exciting, fun and active student life.
• Build great experience for scholarships and bursaries.
• Be a mentor and role model to students in your community.
• See your input make a difference in your school and community.
• Meet students from other schools and student organizations.
RESIDENCE COMMUNITY STANDARDS GUIDE
CHAPTER 1 INTRODUCTION
Why Should Residents Read this Guide?
The Guide provides information on a resident’s rights, responsibilities, privileges, Mount Royal University’s (MRU) standards of conduct, Residence rules, and Residence’s disciplinary and appeal processes. This Guide is used to make everyone’s year in residence at Mount Royal University successful. The Guide applies to all residents at all times within the Residence Complex.
1.1 What’s in the Community Standards Guide?
This is a summary of the contents of the Chapters:
Chapter 1 Who’s in the Community?
Chapter 2 What You Should Know About Your Conduct
- Principles of the Residence Conduct Guide
- Other rules that affect you — Mount Royal University codes, policies and guidelines
- Laws that affect you — federal, provincial and municipal legislation
Chapter 3 What Does it Mean to be a Residence Citizen?
- Your rights
- Your responsibilities
- Your privileges
Chapter 4 Policies and Procedures
- Advertising Policy
- Fire Evacuation and Emergency Procedures
- Smoking Policy
- Standard Charges Policy
- Holiday Closure Policy
- Lock-out and Key Policy
- Room Entrance and Inspection Policy
- Guest Policy
Chapter 5 Residence Conduct Standards — Rules and Regulations
- Offences — actions and neglect that break the rules (Conduct Standards)
- Sanctions — penalties for offences
Chapter 6 Disciplinary Procedures
- This chapter provides a step-by-step explanation that will help you understand how the Residence Life Staff will discuss and assess behaviour that may be an offence.
Chapter 7 Appeal Procedures
- You have a right to appeal most sanctions, based on specific grounds. This chapter provides a step-by- step explanation to guide you through the appeal process.
Chapter 8 What’s This? — A Glossary
- This Chapter provides definitions of terms used in the Guide. As you read the chapters, refer to Chapter 8 to help you understand the words and phrases used.
1.2 Who’s in the Community?
In addition to other residents, students will also meet the Residence Life Staff:
1. The Director of Residence Services has the overall responsibility for Residence Services including the management of our Maintenance and Housekeeping teams.
2. The Manager of Residence Services has the overall responsibility for the Residence Life Program and the Front Desk Operations including Information Technology.
3. The Residence Life Coordinators (RLCs) are full-time, live-in professionals who play an important role in the Residence experience, Residence Life programs and community development. They oversee the day-today operations of an assigned Residence community (East or West). They guide the activity of Residence Life Staff and uphold Residence Conduct Standards. RLC contact information appears on the back cover of the Handbook.
4. The Residence Life Staff are full-time Mount Royal University students who live in Residence and maintain a living environment that promotes academic success and social growth. Residents will contact Resident Advisors (RAs), Residence Programming Advisors (RPAs) or Senior Resident Advisors (Sr. RAs) when they have questions, concerns and comments.
5. Campus Security staff is on duty 24 hours, 7 days a week for the Mount Royal University community, to ensure a safe and secure living and learning environment. Emergency contact information appears on the back cover of the Handbook.
1.3 Have a Question?
Please consult the contact information on the back cover of the Handbook. RLCs can answer questions you may have about the contents of this Conduct Guide.
CHAPTER 2 WHAT YOU SHOULD KNOW ABOUT COMMUNITY STANDARDS
2.1 Principles of the Residence Community Standards Guide
These principles guide the entire Residence Community Standards document:
1. Mount Royal University has established a Residence Community to promote a peaceful and productive living environment which supports the academic success of Residents as well as their personal and social development. It is inclusive, responsible, and respectful.
2. Every community establishes standards to encourage good citizenship, define boundaries and discourage behaviour that does not support the community and its citizens. Residence Services, in consultation with Residents, Staff and Mount Royal University employees and others, has developed the Community Standards of this Guide to achieve these goals.
3. You are accountable for your behaviour and you must abide by the established Community Standards.
2.2 Other Rules that Affect You
Residence disciplinary procedures are related to where and how a student lives in Residence on the Mount Royal University campus.
Mount Royal University’s disciplinary procedures are related to an individual’s status as a student of MRU.
Residents and students are also bound by Mount Royal University policies and procedures. You have a responsibility to follow all MRU policies and codes in addition to this Guide. Three particularly important items to keep in mind:
1. The Human Rights Policy.
2. The Mount Royal University Code of Student Community Standards supports student academic success and satisfaction, personal, educational and social development, and holds students accountable. Mount Royal University expects its students to behave in a manner that does not violate established civil and criminal statutes; that does not threaten the safety or wellbeing of members of the Mount Royal University community; and does not seriously and adversely affect Mount Royal University’s students, employees, property or reputation.
a. Students are responsible for being familiar with the Code especially its section on Non-Academic Misconduct, here: https://www.mtroyal.ca/Applications/ PoliciesAndProcedures/view/1eysXxOoxh2UCPMytN8 wJI4NcbsZJutzV
b. Students may be subject to Office of Student Conduct
procedures and sanctions in addition to being subject as residents to procedures and sanctions under this guide.
3. Relationship of the Residence Conduct Guide to Federal, Provincial and Municipal Legislation.
You must obey federal and provincial laws and municipal by-laws. It’s that simple.
4. Multiple Proceedings - Students may have multiple relationships with the University, (such as student employee, athlete, resident, or work practicum) and/ or their actions may intersect more than one University policy, or external law or regulation. In such instances, those responsible for the respective policies or regulations will jointly determine the application of applicable policies and the appropriate process to be applied and in what order.
2.3 Peaceful Living and Consequences of Choices
Paying accommodation fees is not enough. Living in Residence requires you to respect the rules so that all Residents can cohabit peacefully and productively. This is citizenship. This is peaceful living.
You are warned in the strongest possible terms that Mount Royal University and Residence Services will take all measures necessary to ensure that the Residence Principles and Conduct Standards are respected and maintained. You will receive penalties for Offences under this Guide as well as Mount Royal University codes and policies.
Be warned that there will be serious consequences for serious offences. Your status as a registered student and a Resident of Mount Royal University may be placed in jeopardy.
Illegal actions will warrant the most severe Residence sanctions and you should expect that Residence Services will immediately turn matters over to the authorities. Mount Royal University, Campus Security and Residence Services will cooperate fully with the authorities in matters of investigation.
Be warned. Be smart.
CHAPTER 3 RESIDENCE CITIZENSHIP - RIGHTS, RESPONSIBILITIES AND PRIVILEGES
3.1 Introduction
This chapter describes the nature of Residence citizenship and describes the residents’ rights and responsibilities as well as the privileges one can earn and keep.
3.2 What Does Residence Citizenship Mean?
A Resident is a citizen of the Residence Community of Mount Royal University, and therefore, has certain rights and responsibilities.
A resident’s privileges are theirs to maintain by respecting the rules.
But what does citizenship mean?
As a good citizen of the Residence Community, a resident acknowledges in a responsible way their rights, responsibilities and privileges as well as the rights, responsibilities and privileges of others. This means that a resident has an obligation to participate in the community in a positive way, respect people, privacy and property, abide by the rules, and do their part to create and maintain an environment that encourages academic success and social growth.
3.3 Rights, Responsibilities and Privileges
This Residence Community Standards Guide establishes Rights, Responsibilities and Privileges of all Residents.
Rights should NOT be confused with Privileges
3.4 Residents’ Rights
Within the Residence Community a Resident has the right to:
1. Enjoy the rights and freedoms recognized by law, subject only to restrictions that ensure the welfare and advancement of the Residence Community, in such matters as alcohol and smoking.
2. Be free from discrimination, on the basis of race, ancestry, religious beliefs, physical disability, marital status, colour, place of origin, gender, mental disability, family status, source of income, age or sexual orientation.
3. Enjoy an atmosphere intended to remain free from behaviour which is reasonably interpreted as unwelcome including (but not limited to) remarks, jokes or actions which demean another person and/or deny individuals their dignity and respect.
4. Study, work, read and sleep in their room/unit without undue interference from unit-mates or others.
5. Occupy the assigned room/unit, use its furniture, effects and services.
6. Freely access their assigned room/unit, granted the student has met all responsibilities outlined in 3.5.
7. Expect that unit mates will respect their personal property.
8. Expect reasonable cooperation from others when sharing common facilities.
9. Live in a clean environment, requiring a joint and equitable effort from both the resident and unit-mates.
10. Reasonable privacy from unit-mates or others.
11. Have concerns heard and considered by Residence Life Staff.
3.5 Residents’ Responsibilities
With rights come corresponding responsibilities.
Within the Residence Community, the Resident has the responsibility to:
1. Read, understand and abide by Mount Royal University’s calendar, policies and procedures, including the Residence Community Standards Guide & Handbook.
2. Read, understand and abide by the Accommodation Agreement with MRU Residence Services.
3. Recognize the authority of the Director of Residence Services, Manager of Residence Services, Residence Life Coordinators, Residence Life Staff, Campus Security and other Mount Royal University employees and to be responsive and cooperative in all dealings with them. Treat all Residents and MRU employees with respect, civility, courtesy and consideration.
4. Carry their Mount Royal University ID (ONEcard) and show it when requested by Residence Life Staff, Residence Services Staff, Campus Security or other Mount Royal University employees.
5. Behave in such a way to ensure Residence Community safety and security.
6. Attempt to resolve unit-mate problems before asking an RA to assist with the process.
7. Respect the rights, privileges and privacy of your unitmates, work with them cooperatively to keep your unit in a clean and tidy condition.
8. Respect the rights, privileges and property of all other Residents and their guests, and of the neighbouring community. Keep assigned room and the unit’s common areas (kitchen, living area, bathroom and hallways) in a clean and sanitary condition, as well as exterior areas around residence.
9. Secure personal property and lock all doors and windows when unit is unoccupied.
10. Obtain adequate personal contents insurance for entire duration of stay in residence.
11. Obtain rental insurance for entire duration of stay in residence. This insurance must include liability coverage of at least $1,000,000.00.
12. Report damage or vandalism or report persons known to be responsible for damage or vandalism.
13. Take all actions associated with good citizenship including not taking part in illegal activities, not remaining in an area where illegal activities are happening and reporting illegal activities.
14 Complete Unit Condition Report (UCR) fully and within given time frame.
15. At all times, maintain an up to date email and mailing address on file with Residence.
16. Maintain good financial standing with Residence Services and the University Student Fees department by making payments on time.
17. Take full responsibility for the conduct of guests and ensure that guests are aware of, and abide by, the Residence Conduct Guide.
3.6 Residents’ Privileges
Privileges enhance living and lifestyle in the Residence Complex, because they enhance the academic and social experience.
There is an important difference, however, between Rights and Privileges. Although a resident can expect certain and stated Rights, a resident can maintain Privileges only by their actions. Behaviour that complies with the Residence Conduct Guide and Standards will ensure that the resident will continue to enjoy their Privileges.
Privileges are granted to Residents upon arrival, based on the principle that Residents are expected to conduct themselves in accordance with the Residence Conduct Guide. Privileges will be lost quickly, however, by conduct that does not comply with this Guide.
It is a privilege for you to:
1. Live in Mount Royal University Residences.
2. Use the common areas and common facilities and their furniture, equipment, effects and services.
3. Have room/unit assignments to live with friends or other roommates.
4. Re-apply to live in Mount Royal University Residences in future years or terms.
5. Consume alcohol within assigned room/unit or as a guest in another Resident’s room/unit, and only if the resident is of the legal drinking age of 18 years or older.
6. Use sound equipment, approved musical instruments or computer speakers.
7. Invite guests onto the Residence Complex.
8. Be a guest in areas outside one’s assigned room/unit/ building.
9. Enjoy access to the Residence Complex, outside one’s assigned room/unit/building.
CHAPTER 4 RESIDENCE RULES AND PROCEDURES
The following policies and procedures are equally as important as the Community Standards for all Residents to understand.
4.1 Abandoned Items
In accordance with the Unclaimed Property and Vested Property Act, Residence Services will dispose of or donate any tangible item worth less than $1000.00 and any intangible item worth less than $250.00. All other items will be handled as per the Act.
Abandoned belongings that must be stored and/or removed by Residence Services may result in a charge to the resident. If Residence Services is unable to determine who is responsible for abandoning the items, this charge will be split amongst the unit-mates assigned to that unit.
4.2 Acceptable Use of Personal Propane Barbeques
Propane Barbeques are allowed on Campus (in townhouses only), with approval of Residence Services.
Students will be required to request approval from Residence Services prior to move in or the arrival of the barbecue on campus. Requests are subject to review and are not guaranteed.
Students are solely responsible for the storage, maintenance, and removal/safe disposal of any barbecues brought on campus.
4.3 Advertising
1. Application to Mount Royal University’s Policies Residence Advertising recognizes and adheres to all applicable Federal and Provincial laws, and Mount Royal University Policies.
2. Residence Advertising Procedures
Residents, Residence Activities Council members, Resident Advisors, Residence Programming Advisors, Senior Residence Advisors, Residence Services Staff, or Mount Royal University Employees who wish to advertise, market, or promote an activity or event in the Residence Complex must adhere to the following regulations:
- Posted materials must comply with the Principles of the Residence Conduct Guide, and be representative of the values described in the Residence Life Programming Model.
- Residents must obtain the approval of an RLC to post
materials in common areas in the Residence Complex.
- Non-Residents, including Mount Royal University Employees require the pre-written approval of Residence Services to post materials. Only Residence Services staff will post materials once approved.
- Posted materials must be free of phrases and images that promote consumption of alcohol, cannabis , advertisements for bars, pubs or alcohol/cannabis brand logos.
- Use of window writing materials, such as markers or paint is not permitted, unless approved in writing by Residence Services.
- No one may advertise in the Residence Complex without previous written approval of the RLC or Manager of Residence Services.
4.4 East Residence Basements
No resident and/or student may use East unit basements for any reason.
If a resident or student accesses a basement contrary to this Guide, they will be subject to a $250 charge and/or sanctions as per this Guide and/or the Office of Student Community Standards. If Residence Services is unable to determine who is responsible for accessing the space, a charge will be split amongst the unit mates.
4.5 Fire Evacuation and Emergency Procedures
“Emergency” means a present or imminent event of a short duration that affects or threatens the health, safety or welfare of people, property and/or infrastructure of Residence Services.
In Case of Smoke or Fire:
1. Pull the fire alarm located by the emergency exit
2. Evacuate to your designated evacuation area
3. Call 9-1-1
Residents and Guests are required to:
- Use the stairs (elevators will automatically shut down during an alarm).
- WALK; do not run, during evacuation.
- Close all doors when possible. Residents should lock their bedroom doors upon exiting their unit.
- Ensure all hallway doors are closed as you leave. DO NOT prop doors open.
- If confronted with smoke, keep near the floor.
- If confronted with smoke in a stairwell, attempt to use an alternate stairwell.
- Avoid obstructing emergency personnel.
- Do not re-enter the building until advised to do so by a Residence Services Staff member.
Note: For apartment style buildings, the location of emergency exits is posted on the back of each unit’s front door as well as next to the elevators. Every Resident should be aware of their evacuation meeting point (Muster Point) described below.
For specific muster points please refer to the MRU Environmental Health and Safety muster point map: https://www.mtroyal.ca/SafetyRiskDepartment/EnvironmentalHealthSafety/_images/_ image_muster_point_map_2022.pdf
When at the designated evacuation/waiting area, await further instructions from the Resident Advisors, Residence Life Coordinators, Campus Security/and or City of Calgary Emergency Personnel.
In the case of a significant and/or life threatening medical emergency follow these steps (in this order)
1. Call 9-1-1.
2. Notify Campus Security by calling 403-440-5900.
3. Notify an RA or the RA on-duty.
For all other emergency issues and/or significant concerns, please contact Residence Services, the RA on-duty, or Campus Security.
The back page of this Handbook has a list of emergency phone numbers.
4.6 Guests
Because guests will use the spaces you share with your unit mate(s) and may disrupt their daily routine, respect and consideration are expected. By hosting a guest in Residence, the Resident takes on the following responsibilities. These responsibilities are in place to ensure the comfort and safety of all residents, guests and visitors in the Residence Community.
1. A Guest in Residence is defined as:
- A non-Resident
- A Resident in a building other than their assigned building
- A Resident in a Unit/Room other than their own
2. Residents’ Responsibilities
- Respect the rights, privileges and property of other Residents and their guests, and of the neighbouring community.
- Take full responsibility for the conduct of guests and ensure that guests are aware of, and abide by, the Residence Community Standards Guide. All violations to the Community Standards will be the responsibility of the Resident.
- Abide by the following unit maximum capacity limits:
- One-person units: 4 people
- Two-person units: 8 people
- Four-person units: 16 people.
- Residents are not permitted to allow a guest to stay in their Room/Unit without the consent of unit mate(s) (This requires explicit request expressed, explicit consent received, and a fair opportunity for the unit mate to say no.).
- Residents are not permitted to allow a guest to stay overnight in their unit more than:
- 4 stays (or visits) per month.
- visits past 1 a.m. are considered overnight stays.
- The Manager of Residence Services may charge a guest who is a registered Mount Royal University student and who violates Residence or Mount Royal University policies with Non-Academic Misconduct.
Please note, any and all guest privileges can be revoked by Residence Services.
4.7 Holiday Closure
The agreement period for a Resident begins and ends on the dates indicated on their Accommodation Agreement. End dates
for Fall and Winter terms are considered to be 24 hours after the Resident’s last semester exam.
The agreement period does not cover the closure over the December holiday break, nor do the Residence fees cover this period. Residents returning to their unit in January may leave their personal items in the room but will not have access during the closure. In extenuating circumstances, approved students may stay in Residence during the closure, but may be assessed a fee for any portion of the closure stay. Only residents returning in the following Winter term will be allowed to stay over the Holiday Closure.
Applications to remain in Residence over the holiday closure are available onlinethrough the Residence Portal. The application deadline will be indicated on the Residence Services website and will also be emailed to current residents. Any stay over the Holiday Closure period is at the discretion of Residence Services.
If approved to stay in residence the Resident will be asked to sign a contract extension form, which describes conditions and rules during the Holiday Closure.
Remaining in residence during the closure is a privilege and failure to abide by the Residence Community Standards Guide and the special conditions outlined in the Holiday Closure application will result in sanctions and/or immediate eviction from residence. Residents who do not sign the form and are found in residence during the closure will be subject to additional fees that may exceed the posted cost of the Holiday Closure.
4.8 Improper Checkouts
Residence Services expects all residents to check out properly when leaving their unit. This involves dropping off both their keys (mailbox and unit/room) and signing out at the main Residence Services office. It will be considered an improper check out if a resident leaves their keys in a bedroom/unit.
If a resident does not check out properly, a $50.00 administrative fee may be added to their account in addition to costs for any unreturned keys.
Any resident staying past their move out date will be subject to additional fees. Residence Services reserves the right to remove a Resident’s items from the room if they stay past their move out date. A $150 administrative fee may be added to their account for the removal and storage of these items.
4.9 Lock-outs and Keys
As stated in section 3.5 of the Residence Conduct Guide, Mount Royal University Residents are required to have their Mount Royal University Campus ONECard in their possession at all times when they are on Mount Royal University property, including the Residence Complex. It is their official Mount Royal University Identification.
When a Resident finds themselves unable to access their Unit, they may seek assistance from Residence Services. An administration fee will be levied to let a resident back into their room at the department’s discretion.
Residents may access Residence Services in one of three ways: 1. Monday through Friday, between 8:30 a.m. and 8 p.m.
- contact the Residence Services front desk, in West Residence Building ‘B’.
2. Seven days a week between 8 p.m. and 8 a.m.
- contact the RA on duty in East or West Residence.
3. Weekends between 8 a.m. and 8 p.m.
- contact the RA on duty in East or West Residence. Note: All contact numbers are posted in the Residence Complex.
Only Residence Services employees are permitted to let a resident back into their room. Residents are required to supply identification to Residence Services when they request to be let into their room. Residence Services will always verify that the resident is assigned to the unit they are requesting to enter.
1. Administration Fees
- Replacing a lost or stolen mailbox key $25.00
- Replacing a lost or stolen black RF key $25.00
- Letting a resident into their unit (lock-out) $25.00
4.10 Notice to Residents
1. Notification of Entrance to a Unit:
Residence Services will notify residents 24 hours prior to scheduled room inspections. Notification is defined as either:
- A notice on or placed under the Resident’s front door,
- An email;
- A written letter placed in the Resident’s assigned mailbox;
- Verbal communication directly to the Resident.
a. Scheduled Annual Room Inspections:
- Health and Safety Room Inspections: The condition of the unit, including fire safety equipment is inspected by Residence Services and/or Mount Royal University employees.
- Holiday Closure: MRU employees may enter your unit during the holiday closure to check conditions. It is the resident’s responsibility to ensure that their unit is locked before they depart for the holiday closure.
- Check-out: Room condition is inspected by a Residence Services staff member and/or Mount Royal University employee to assess any damages and/or additional cleaning charges.
- May and August: Residence Services employees and/or Mount Royal University employees shall enter all units for annual inspections of the Fire Safety Equipment.
- March, May and November: Residence Services employees and/or Mount Royal University employees shall enter units to replace furnace filters.
b. Residence Services will enter a unit without prior 24 hour notice, if:
- There is reason to believe there is a violation of the Residence Conduct Guide.
- There is reason to believe there is an emergency,
- A maintenance request has been completed online by a resident of the unit or a member of Residence Services Staff.
- A resident has moved out of the unit and the unit needs to be cleaned and prepared for the next resident.
- To replace or repair fire safety equipment reported as faulty.
- Maintenance work has been reported as needed during room inspections.
- When fire evacuation procedures are in effect.
c. Identification:
- All employees entering a residence unit, including Residence Services staff and Mount Royal University staff must display Mount Royal University identification and/or Residence Services identification.
- Where applicable and possible, Residence Services staff shall wear appropriate uniforms, including Housekeeping, Facilities and Residence Life Staff.
2. Conduct Notices
a. Requests to meet and discuss alleged Offence(s) as well as a copy of the Incident Report(s) in question will be sent to the Resident’s email address on file with Residence Services
b. Decision letters concerning incidents will be delivered to the Resident’s email on file with Residence Services.
4.11 Smoking
Mount Royal University’s Smoking Policy states that smoking on Campus is prohibited except in designated outdoor locations. The Campus includes any Mount Royal University-owned or leased building (including all residence facilities). No smoking may occur within 10 metres of an entry, exit, window or air intake. You are expected to properly dispose of all trash related to smoking. Please note that this includes smoking and/or vaping any substance.
Residence will charge any resident found to have smoked in their unit a minimum amount of $250.
Residents that are found to have smoked in their unit may be required to vacate the space temporarily to allow for Residence Services to address any lingering residue or smells caused by the smoking.
4.12 Charges for Damages and Cleaning
It is the responsibility of the resident to keep their unit and individual room in good condition. The resident’s room will also be inspected at checkout.
Costs to clean and repair units, public spaces and elevators will be charged to residents as appropriate, including costs associated with work completed by third party contractors. If Residence requires any work to be done to clean or fix a unit, the appropriate resident(s) will be charged a minimum of $100.
4.13 Quiet Hours
Quiet hours are in effect to prevent excessive noise that interferes with the academic work, sleep and quiet enjoyment of other Residents.
Quiet Hours are in effect in East and West Residences: Sunday to Thursday............. 11:00 p.m. to 8:00 a.m. Friday and Saturday............... 1:00 a.m. to 8:00 a.m.
Outside of the above listed times is considered “Consideration Hours”, as defined in Chapter 8 of this Guide.
Exam Quiet Hours
Exam Quiet Hours are in place to ensure that all Residents can depend upon a quiet and peaceful environment supportive of the intense academic preparation necessary for examinations and end-of semester assignments. Exam Quiet Hours are in effect 24 hours a day, from midnight, seven full days prior to the first day of the semester’s final examination period, and lasting until midnight on the day after the final day of the semester, as defined by the MRU Calendar.
CHAPTER 5 COMMUNITY STANDARDS
5.1 Introduction to Community Standards
This chapter describes the behaviour that constitutes Offences and their corresponding consequences or penalties, called Resolutions.
5.2 Application
The Standards apply to:
1. all Residence buildings and the grounds of the Residence Complex;
2. off-campus events sponsored by Residence Services, including events sponsored by Residence Life Staff and/ or the Residence Activities Council, when the conduct has a substantial link to Mount Royal University, direct implications for the proper functioning of Residence Services; the well-being of Residents; the educational mission of Mount Royal University; or the interests or reputation of Residence Services and/or Mount Royal University.
3. any Offence recorded, photographed and/or posted through an online medium including social media. The Offence(s) depicted will be subject to conduct procedures as per the Guide. Residents depicted engaging in Offences and/or the Resident posting the material may be subject to Sanctions.
5.3 Authority
If you have a question about this Guide or this chapter specifically, consult the Manager of Residence Services or the Director of Residence Services, who have the authority to interpret the Standards.
The Community Standards attempt to identify a range of behaviours that constitute Offences. Residence Services reserves the right to identify and sanction conduct that may not be specifically described, but which clearly does not support the stated Principles of the Residence Community Standards Guide.
5.4 Community Standards - Offences and Sanctions
Please note that Residence Services may send any incident to be reviewed by the Office of Student Community Standards (OSCS). This office may take action as per the Code of Student Community Standards, separate from or in addition to Residence Services’ actions. The OSCS process may result in sanctions in addition to any sanctions imposed by Residence Services.
Level 1 Offences Behaviours which interfere with the rights of Residents to enjoy peaceful use of their room/unit and may violate one or more rules and/or MRU policies.
Level 2 Offences Behaviours which cause significant disturbances or hazards to Residents, staff
or facilities and may violate one or more rules and/or MRU policies.
Level 3 Offences Illegal activities and/or behaviours that endanger the safety and security of another individual, themselves, or the community, or actions that significantly interfere with standards of Residence Services and Mount Royal University or place Mount Royal University’s assets at risk.
Level 4 Offences Incidents requiring immediate response. Conditions that warrant a heightened level of concern for safety, security, health and/ or wellbeing of a Resident or the Residence community.
5.5 Community Standards
1. Advertising, Soliciting, Selling, and Campaigning
Note: Residents or other community members who wish to campaign or advertise in Residence are required to speak with the Manager of Residence Services to seek permission to do so.
Level 2
a. Advertising, soliciting, promotion or selling anything in the Residence Complex that is not related to Mount Royal University activities and/or is not approved by Residence Services.
b. Advertising, promotion or selling tickets or items inside the Residence Complex related to Mount Royal University activities/events without the permission of Residence Services.
c. Campaigning or electioneering for Student, Municipal, Provincial, Federal or other elections inside the Residence Complex without the permission of Residence Services.
d. Non-compliance with the advertising policy as outlined in Chapter Four of this Guide.
2. Alcohol
Note: Impairment due to alcohol will not be considered an excuse for violation of Community Standards.
Level 1
a. Open alcohol containers, where prohibited such as hallways and common spaces.
b. Alcohol containers exceeding 2 litres, including but not limited to: kegs, mini-kegs, Texan Mickey.
c. Drinking paraphernalia that encourages swift or highvolume consumption of alcohol.
d. A collection of empty alcohol containers in the unit that is determined by Residence Life Staff, for sanitary reasons, to be beyond recycling purposes.
Level 2
a. Drinking games or promotion of a social function which has the consumption of alcohol as its central focus or purpose, because these activities promote irresponsible alcohol consumption.
b. Production or brewing of alcohol for any purpose or possession of equipment or supplies related to such activity, e.g. kegs.
c. Possession or distribution of common source alcohol such as punch, kegs, or fountains
Level 3
a. Imposing the physical effects of intoxication on the Residence Community.
b. Consumption of alcohol by Residents and/or guests under the age of 18 years. This also includes the supply of alcohol to underage individuals.
3. Breach of Accommodation Agreement
Level 3
a. Failure to comply with the requirements of the Resident’s Accommodation Agreement with Residence Services.
4. Cannabis
Note: Impairment due to cannabis will not be considered an excuse for violation of Community Standards.
Level 2
a. Promotion of a social function which has the consumption or intake of cannabis as its central focus or purpose.
b. Production and/or preparation of cannabis for any purpose.
c. Possession of cannabis outside of the limits outlined in the Canadian Cannabis Act or related legislation.
d. Improper storage of cannabis, including paraphernelia. All cannabis products should be stored in a sealed container to reduce odour.
Level 3
a. Imposing the physical effects of impairment on the Residence Community.
b. Use of cannabis by Residents and/or guests under the age of 18 years. This also includes the supply of cannabis to underage individuals.
5. Cleanliness
Note: The cost of additional cleaning will be billed to the Resident as per Section 4.12 of this Guide.
Level 1
a. Littering on Residence or University property. This includes the improper disposal of cigarette butts.
b. Improper disposal of garbage or recycling, including leaving these outside a resident’s unit, in hallways and staircases.
Level 2
a. Failure to keep your assigned room and/or your unit’s common areas (kitchen, living area, bathroom and hallways) in a clean and sanitary condition.
b. Failure to remove garbage and/or recycling from the unit regularly.
6. Damages
Note:The cost of repairs for damages will be billed to the Resident as per Section 4.12 of this Guide.
Level 2
a. Alteration or renovation to Rooms or Units.
b. Marking any surface through action or neglect, including glass surfaces and walls/ceilings.
c. Unauthorized or improper use of water items, toys, vessels or conduits that cause, or have the potential to cause, damage or harm to individuals or property.
d. Actions or neglect that lead to serious and/or offensive problems in the Residence Complex, including water damage, odors, and insect/rodent infestation.
e. Failure to keep your furniture, fixtures and appliances in good condition.
f. Damage to any surface caused by unapproved methods of affixing materials (including misuse of approved wall fixings).
Level 3
a. Behaviour that causes, or has the potential to cause, significant damage through action, carelessness or negligence.
b. Willful damage, vandalism, graffiti or neglect that leads to, or has the potential to lead to serious damage to Mount Royal University or private property.
c. Actions, carelessness or neglect that causes an elevator to stall and/or require repair.
7. Displays and Windows
Level 1
a. Displays in windows or other prominent places promoting alcohol, cannabis or illegal substances.
b. Displays in windows or other prominent places of inappropriate objects, including bottles and cans.
Level 2
a. Publish or display of anything deemed offensive by Residents and/or Staff members.
8. Disruptive Behaviour
Level 1
a. Initiating, encouraging or participating in behaviour that is disruptive, unsafe and/or offensive to Residence Life Staff, Residence Services Staff, Campus Security, other Mount Royal University officials, other individuals or the surrounding community, and/or damaging to personal or Mount Royal University property or reputation.
b. Creating or permitting behaviour in the Residence Complex which is a nuisance or annoyance to residents, Residence Services, the surrounding community, or to the supplier of services authorized by Residence Services.
9. Furniture and Facilities
Level 1
a. Removal of window screens.
b. Personal or Mount Royal University furniture or fixtures, moved to or from any public or restricted area, including porches, sidewalks, rooftops or grass areas within the Residence Complex.
Level 2
a. Removal of furniture or appliances from assigned rooms/ units.
10. Games and Sports
Level 1
a. Participating in physically-active games or sports inside Residence Buildings. For example ball hockey, frisbee, ball games, badminton, wrestling, rollerblading or riding scooters, skateboards, or bicycles.
b. Sports and games in the grass areas of the Residence Complex that disturb Residents, Residence Life Staff, Residence Services Staff or the surrounding community.
11. Guests
Note: All guests must be accompanied by a Resident at all times within Residence. All offenses committed by guests are the responsibility of the Resident, as per Section 4.6 of this Guide. It is the Residents responsibility to notify their guest(s) of these Standards.
Level 2
a. Noncompliance with the following unit maximum capacity limits:
- One-bedroom unit: 4 people.
- Two-bedroom unit: 8 people.
- Four-bedroom unit: 16 people.
b. Exceeding 3 guests per Resident.
c. Living or permitting someone else to live in a room/unit without an approved assignment by Residence Services.
d. Leaving or allowing a guest to be unattended while in Residence.
Level 3
a. Hosting a guest during prohibited times (Welcome Week, Exams, Holiday Break etc.).
b. Hosting a guest that has been prohibited for any reason from entering the Residence and/or the University premises.
Level 1
a. Non-compliance with Consideration Hours or Quiet Hours.
b. Noise from a room/unit that is audible outside the unit, including in hallways, common areas, neighbouring units or buildings.
Level 2
a. Non-compliance with Exam Quiet Hours.
b. Excessive noise that interferes with the academic work of residents and/or significantly disturbs the residence community and/or our neighbouring communities.
c. Amplification of voice and/or musical instruments including, but not exclusive to subwoofers, large sound systems and/or speakers.
13. Pets
Note: Pets are not permitted in Residence, with the exception of fish, Service Animals, and approved Emotional Support Animals.
Level 2
a. Hosting an unauthorized pet, either permanently or temporarily, in Residence.
b. Possession of a fish tank or aquarium that exceeds five gallons.
14. Respect and Cooperation
Level 2
a. Demonstrated disrespect to Residence Life Staff, Residence Services Staff, Campus Security, Residents and their guests, and others.
b. Public spectacles.
c. Persistent nuisance behaviours.
Level 3
a. Demonstrated lack of cooperation with Residence Life Staff, Residence Services Staff, Campus Security, other Mount Royal University officials, or outside officials, such as Calgary Police Service, Calgary Fire Department, paramedics and Calgary Parking Authority.
b. Failure to respond to the written or verbal communication of Residence Life Staff, Residence Services Staff, Campus Security or other Mount Royal University official, including a request to meet to discuss alleged Offence(s).
c. Failure to comply with Sanctions or the direction of Residence Life Staff, Campus Security or other Mount Royal officials.
d. Failing to provide Mount Royal University or Government Issued identification when requested or providing false identification to Residence Life Staff, Residence Services Staff, Campus Security or other Mount Royal University officials.
12.
Noise and Quiet Hours
Note: Consideration Hours, Quiet Hours, and Exam Quiet Hours are defined in Section 2.13 and Chapter 8 of this Guide.
e. Providing a false report or witness statement of an incident.
15. Restricted Areas and Unauthorized Entry
Level 3
a. Unauthorized entry into restricted areas of Residence Buildings.
b. Entry into a Unit without the consent of a Resident of that Unit.
c. Entry to another Resident’s bedroom without the consent of that Resident.
16. Safety, Security, and Fire Prevention
Level 2
a. Behaviour that poses a risk to Residents, Staff or property.
b. Propping open doors other than private bedrooms and the offices of Residence Life Staff or Residence Services.
c. Permitting entry of any unfamiliar individual (resident, non-resident or other) into residence buildings. This includes sharing Residence keys.
d. Entering and exiting of buildings through windows.
e. Careless and/or reckless driving within the Residence Complex, which includes parking lots, grass areas, driveways and walkways.
Level 3
a. Use of open flames, including candles and flame cooking devices, incense, decorative lights and/or trees, halogen bulbs or hydroponic grow lights.
b. Blocking hallways, stairwells, or exits.
c. Failure to follow directions of emergency personnel, Campus Security, Residence Life Staff, Residence Services Staff or other Mount Royal University officials.
d. Carelessness, negligence or any other activity that could lead to a fire.
e. Creating a false fire alarm that causes the evacuation of a building.
f. Tampering with or blocking access to fire safety equipment, including fire extinguishers, fire doors, fire hoses, sprinklers, pull stations, alarm bells and smoke detectors.
g. Overloading or tampering with electrical systems of Residence Buildings.
h. Using or storing hazardous items such as barbecues, electric or propane heaters, blow torches, spot lights, charcoal, gasoline, propane, lamp oil, kerosene, lighter fluid, barbecue starter, camping fuel or fireworks.
i. Creation of a campfire, fire pit or use of portable camping fire pits
j. Tampering with video surveillance equipment or systems.
k. Failing to leave Residence Buildings during a fire alarm or other emergency requiring evacuation.
l. Throwing or otherwise moving objects in such a way as to pose a safety or security risk.
17. Smoking
Level 3
a. Smoking inside any area of Residence Buildings. This includes all devices that emit smoke as well as electronic cigarettes. These items may be stored, but not used indoors.
b. Smoking by Residents or Guests under 16 years of age.
c. Smoking in any manner in an outdoor location that is not allowed under the Mount Royal University Smoking Policy.
18. Technology
Level 2
a. Failure to abide by the Mount Royal University Residence Computing Acceptable Use statement.
b. Impacting the effectiveness of RezNet through any means, including improper use of wireless devices.
Level 3
a. Electronic interference with the technology of Mount Royal University, Residence Services or another Resident.
b. Tampering with any mechanical or Information Technology equipment.
19. Unauthorized Items
Note: Headsets for musical instruments and sound systems are strongly advised. Residents should consult with Residence Life Staff to confirm the acceptability of their items, musical instruments and/or sound equipment.
Level 1
a. Possession of equipment or furnishings not authorized by Residence Services including, but not limited to couches, dishwashers, beds, mattresses and appliances.
b. Possession of stolen items such as road and construction signs and shopping carts.
c. Storage of motorized vehicles within Residence or anywhere outside of the designated MRU Parking lots.
d. Possession of, or use of, large musical instruments, such as pianos and drum sets.
20. Weapons and Illegal Activities
Note: Residents are warned that illegal actions will be reported to the authorities.
Level
3
a. Possession of a weapon as defined by, and in violation of, Mount Royal University’s Weapon Policy.
b. Remaining in an area where illegal actions are taking place.
c. Participating in, or encouraging illegal activities or any behaviour or activities that contravene the laws of the land.
d. Behaviour, whether legal or illegal, that is considered threatening and/or harassing toward another member of the MRU community (including Guests).
e. Any behaviour (consensual or not) that causes or has the potential/intent to cause physical or emotional harm. These behaviours include, but are not limited to: sexual assault, hitting, punching, slapping, kicking, pushing, pulling, bullying, stalking, fighting, retaliation and threats of violence.
5.6 Multiple Violations
A Resident’s second and subsequent Offences may be escalated to higher level Offenses , with corresponding Sanctions at the discretion of the Director of Residence Services or their delegate.
5.7 Sanctions
Sanctions are determined by the Director of Residence Services or their designate. Possible sanctions for Offences include, but are not limited to any, or any combination, of the following.
a. Level 1 Sanctions
1. Verbal or written warnings.
2. Actions demonstrating apology.
3. Community programs.
4. Community service.
5. Educational programs.
6. Loss of privileges, including alcohol and/or guest privileges.
7. Confiscation of items.
8. Restitution, including monetary charges.
9. Removal and/or disposal of non-MRU furniture at the expense of the resident(s).
10. Removal and/or disposal of garbage at the expense of the resident(s).
b. Level 2 Sanctions
1. Any Level One or Three Sanction(s).
2. Loss of privileges, including the privilege to reapply for Residence accommodation in the future.
3. Communication restriction.
4. Relocation within the Residence Complex.
5. Compulsory use of headsets for instruments or sound systems.
6. Removal of sound systems or instruments to storage, with a storage fee at the cost of the Resident.
7. Weekly reports to RAs or RLCs.
8. Removal of Room Selection Privileges.
9. Behaviour Contract.
c. Level 3 Sanctions
1. Any Level One and/or Two Sanctions.
2. Temporary restriction of access to Residence Unit.
3. Probation, which is a serious warning that a Resident is at risk of eviction for any future Offence(s).
4. Eviction from Residence (to be determined by the Manager of Residence Services or designate).
5. Charges of non-academic misconduct under the Mount Royal University Code of Student Conduct.
5.8 Level Four Offences: Incidents and/or Circumstances Requiring Immediate Response
Although the three levels of Offences are intended to apply to most situations related to conduct, there are incidents and/
or circumstances that warrant a heightened level of concern for safety, security, health and wellbeing. These incidents and/ or circumstances require special authority and guidelines. The following procedures ensure a swift, effective response to conditions to protect Residents, other individuals, and Mount Royal University. The Director of Residence Services or their designate is granted extraordinary authority to respond to these incidents.
The Director of Residence Services or their designate is authorized to:
1. Determine if an immediate response is needed.
2. Determine that a Resident or guest has been harmed or appears to be in danger of harm.
3. Determine that a Resident or guest has harmed or poses a threat to another individual.
4. Determine that a Resident or guest has inflicted self-harm or appears to be in danger of doing so.
5. Determine, quickly and directly, Residence Services’ response to an incident.
6. Act in all matters associated with an incident requiring immediate response.
7. Suspend other rules in order to effect a swift response to an incident.
5.9 Level Four Sanctions
The Director of Residence Services or their designate is authorized to:
1. Turn the matter immediately over to appropriate authorities.
2. Immediately relocate the Resident(s) involved in an incident within the Residence Complex or off campus, pending a meeting with the Manager, Residence Services or their designate.
3. Authorize an Exclusion, which takes effect immediately and without notice, pending a meeting with the Manager, Residence Services or their designate, the Resident identified by the Director of Residence Services or their designate, as being involved in an incident:
- Is prohibited from accessing any service or facility of Mount Royal University Residence Services.
- May be escorted from the Residence Complex and/or the Mount Royal University campus.
4. Charges of non-academic misconduct under the Mount Royal University Code of Student Conduct
5. Determine immediate Sanction(s) at Levels 1, 2, and 3 (including eviction).
6. Determine further Sanctions following a meeting with the Resident and the Manager, Residence Services or their designate.
PROCEDURES
6.1 Introduction
The Disciplinary Procedures which follow have been developed to maintain Community Standards to ensure that all Residents can expect and enjoy an environment that promotes academic excellence and community citizenship.
6.2 Principles of Natural Justice and Procedural Fairness
1. The principles of natural justice and procedural fairness must prevail in Disciplinary Procedures to uphold the principle that justice must not only be done, but be seen to be done.
2. The principles of Natural Justice, as they apply to the Disciplinary Procedures of this Chapter, include the following:
- The Resident has the right to be informed of the allegation(s) of Offence(s) with reasonable promptness, in accordance with Section 6.5.
- The Resident is entitled to a reasonable opportunity to respond to allegation(s) of Offence(s) at a meeting with the Decision-maker and is also entitled to a reasonable notice of the time, place and nature of the meeting.
- The Resident is presumed not to be guilty of the alleged Offence(s) until an impartial and unbiased Decisionmaker has determined the Offence(s). Interim sanctions may be imposed to ensure the safety and security of residents and facilities.
- The Resident is entitled to reasonable disclosure of evidence of the Incident Report prior to the meeting with the Decision-maker.
- The Resident is entitled to call a reasonable number of witnesses to the meeting to discuss alleged Offence(s) (at Levels Two and Three).
- The Resident is entitled to be advised in writing of the Decision about the alleged Offence(s) and the Sanction(s) applied, if any.
- The Decision about guilt or innocence and any associated Sanction(s) should be made within a reasonable time.
Note: It is acknowledged that Residence Services will make every effort to ensure adherence to these Principles of Natural Justice and Procedural Fairness. There may be occasions, however, when conditions warrant a heightened level of concern for safety, security, health and well-being. These conditions warrant and require special authority and guidelines.
Level Four Incident Procedures are in place to ensure a swift, effective response to conditions to protect Residents, other individuals, and Mount Royal University. The Director or the Manager of Residence Services is granted extraordinary authority to respond immediately
to Resident Emergencies pending a meeting with the Resident. See Guide Sections 5.8 - 5.9 and 6.9.
6.3 Report of Incident and Notice of Meeting
1. Residence Life Staff, RLCs, the Manager of Residence Services or the Director will record behaviours, action or negligence that may be Offences against Conduct Standards in Incident Reports.
2. The Incident Report may also include appendices, such as third party reports. Residents must contact the MRU FOIP Advisor to receive certain information associated with an Incident Report.
3. The Director of Residence Services or their designate will notify the Resident(s) of the alleged Offence(s) and will notify them of a meeting to discuss the matter as per section 4.10.1 of this Guide.
4. The Resident will be required to meet with:
- An RLC and/or;
- The Director of Residence Services or the Manager of Residence Services
6.4 Required Response from Resident
A Resident must respond to and comply, as per this Guide, with Residence Disciplinary Procedures and Sanctions. This is not optional. In accordance with Guide Section 5.5, 14. Respect and Cooperation, a Resident’s failure to respond within 24 hours to the communication of Residence Life Staff, related to an alleged Offence, Sanction or Disciplinary Procedure under the Residence Community Standards Guide, and conveyed in accordance with Guide Section 6.5, will be considered a Level Three Offence and may be determined to be an Incident Requiring Immediate Response as described in Guide Sections 5.11, 5.12 and 6.9.
6.5 Rules for Meetings to Discuss Offences
1. Communication with the Resident from Residence Life Staff is to be delivered to the Resident in accordance with Notice procedures described in this Guide.
2. Residence Life Staff will make available to the Resident a copy of the Incident Report recording the action/ behaviour/negligence attributed to the Resident that may constitute an Offence against Residence Community Standards, in reasonable time to prepare to give a response at the meeting to discuss the alleged Offence(s).
3. As a principle of natural justice, Residents must have the opportunity to be made aware of, and respond to, allegations and evidence concerning Offence(s) in making decisions that will affect them. It is not a failure of natural justice or due process if a Resident foregoes the opportunity to be informed or to respond, either by intention or neglect.
5. If a Resident fails to attend a meeting with the Director of Residence Services or their designate, the Director or their designate may choose to proceed, and base a Decision upon evidence available in written and oral form.
6. The meetings to discuss alleged Offence(s) may not be audio- or video-recorded.
7. When there is conflicting evidence, the decision of the Director of Residence Services or their designate should support the explanation that is more probable than another explanation. This is a reasonable degree of probability. It is inappropriate to use the standard of criminal cases, which is beyond reasonable doubt.
6.6 Warning Letters for Level One Offences
1. Level One Offences and Sanctions are described in Guide Sections 5.5 and 5.7.
2. During the first Level One offence a resident is found responsible for, the RLC or their designate may choose to issue a written warning. Notice will be delivered as per section 4.10.1 of this Guide.
3. If a meeting is required, the RLC will follow the steps as outlined in Section 6.7.
6.7 RLC Meetings to Review Level Two and/or
Three Offences
1. Level Two and Three Offences and Sanctions are described in Guide Sections 5.5 and 5.7.
2. Rules for Meetings to Discuss Offences, which appear in Guide Section 6.5, apply to meetings to discuss Level Two and Three Offences.
3. The RLC will meet with the Resident to discuss the alleged Level Two/Three Offence(s) against the Residence Community Standards.
4. The RLC may invite the attendance of witnesses identified by the Incident Report and/or the Resident, all of whom must have knowledge directly related to the alleged Offence(s). Witnesses may decline the invitation to attend.
5. The RLC will make every effort to follow the Principles of Natural Justice and Procedural Fairness outlined in Section 6.2.
6. The RLC will then determine if Level Two/Three Offence(s) occurred and, if so, will determine appropriate Level Two/ Three Sanction(s).
7. The RLC will prepare a decision letter conveying the decision related to the offence(s) and sanction(s) (if any), will provide a copy to the Resident as per section 4.10.1 of this Guide.
8. If the RLC believes that an appropriate Sanction is eviction of the Resident, the RLC will provide a copy of the Decision Letter to the Manager of Residence Services. The Manager of Residence Services will meet with the RLC to determine whether the recommended Sanction of eviction will be applied.
6.8 Manager of Residence Services Meetings to Review Recommendation for Eviction
1. Level Three Sanctions may include an RLC recommendation to the Manager of Residence Services, or their designate, to evict a Resident.
2. Rules for meetings to discuss offences, which appear in Guide Section 6.5, apply to Manager of Residence Services meetings to discuss eviction.
3. The Manager of Residence Services will meet with the Resident to discuss the RLC’s recommendation for eviction for Level Three Offence(s) against the Residence Community Standards.
4. The sole subject of the meeting is whether the recommended Sanction of eviction will be applied by the Manager of Residence Services in response to the Offence(s). The meeting is not an appeal proceeding.
5. The Manager of Residence Services will invite the Resident and RLC who made the recommendation to the meeting.
6. The Manager of Residence Services will review the Incident Report related to Level Three Offence(s), which was previously discussed with the RLC, and then will review the RLC’s Decision Letter which recommends the Sanction of eviction.
7. The Manager of Residence Services will then determine whether the recommended Sanction of eviction will be applied in response to the Offence(s) or if alternative Sanction(s) will be applied.
8. The Manager of Residence Services will prepare a Decision Letter conveying the Decision in response to the recommended eviction, and will provide a copy to the Resident as per section 4.10.1 of this Guide
6.9 Incidents Requiring Immediate Response
1. Some incidents and/or circumstances warrant a heightened level of concern for safety, security, health and well being which require special authority and guidelines. Level Four Procedures ensure a swift, effective response to conditions to protect Residents, other individuals, and Mount Royal University. The Director of Residence Services or their designate are granted extraordinary authority to respond to Resident Emergencies.
2. The Director of Residence Services or their designate’s authority to determine, act and respond in all matters related to a Level Four Incident is set forth in Guide Section 5.8 and 5.9.
3. The Director of Residence Services or their designate will convey a letter to the Resident informing the Resident of the Manager of Residence Services/Director’s Decision related to a Level Four Incident as per section 4.10.1 of this Guide.
6.10 The Director of Residence Services or their designate Meetings to Review Level Four Incidents
1. In accordance with Guide Section 5.9, the Director of Residence Services or their designate will meet with the Resident to discuss the Level Four Incident.
2. Rules for Meetings to Discuss Offences, which appear in Guide Section 6.5, apply to the Director of Residence Services or their designate’s meetings.
3. The Director of Residence Services or their designate may invite the attendance of witnesses identified by the Director, Incident Report and/or the Resident, all of whom must have knowledge directly related to the Level Four Incident. Witnesses may decline the invitation to attend.
4. The Director of Residence Services or their designate will make best efforts to follow the Principles of Natural Justice and Procedural Fairness described in Section 6.2.
- The Director of Residence Services or their designate will begin by meeting with the Resident to review the Level Four Incident and the Incident Report which describes the incident.
- The Director of Residence Services or their designate will invite the Resident to respond to the Level Four Incident and the Incident Report which describes the Level Four Incident, and to questions raised by the Director of Residence Services or their designate.
- The Director of Residence Services or their designate will then determine if a Level Four Incident occurred and, if so, will determine appropriate Level Four Responses/Sanction(s) (in addition to any determined at the time of the Incident which may or may not be still in effect).
5. The Director of Residence Services or their designate will prepare a Decision Letter conveying the Decision related to the Level Four Incident and the Response/Sanction(s)
(if any), will provide a copy to the Resident and will place a copy in the Discipline File within five business days of the meeting.
6. The Director of Residence Services or their designate’s may forward a complaint to third party authorities (Security, CPS etc) and/or the OSCS as per the Code of Student Community Standards at any time in this process.
CHAPTER 7 APPEAL PROCEDURES
7.1 Introduction to Residence Appeal Procedures
1. The Residence Community Standards Guide establishes Conduct Standards, Disciplinary Procedures (Sanctions) and Appeal Procedures.
2. The Appeal Procedures permit appeals of disciplinary Sanctions at Levels Two, Three and Four, and provide a process for Appeals to be made, considered and decided upon.
3. Before an appeal is made, the Resident should make sure to be well informed by reading this Guide.
7.2 Principles of Natural Justice and Procedural Fairness
1. The principles of natural justice and procedural fairness must prevail in Appeal Procedures to ensure compliance with the principle that justice must not only be done, but be seen to be done.
2. The principles, as they apply to the Appeal Procedures of this Chapter, include the following:
- The requirement to meet the duty of procedural fairness varies, depending upon the context of the situation. Generally, there is a higher requirement for process as the interests at stake and the seriousness of the consequences increase.
- Appellants have the right to have their appeals decided upon by an unbiased Decision-maker. Therefore, the individual who made the disciplinary decision about an Offence and applied a Sanction may not decide upon an appeal of that decision.
- If the Appeal is accepted in accordance with the Rules for Appeal Procedures (Guide Section 7.3), the Appellant is entitled to attend the Appeal Hearing and is also entitled to a reasonable notice of the time, place and nature of the Appeal Hearing.
- The Appellant is entitled to a reasonable opportunity to make a case in support of the Appeal, including presenting written and oral evidence and calling a reasonable number of witnesses to substantiate the stated Grounds. The Appeal Chair reserves the right to dismiss any witnesses they deem as unnecessary or unable to provide relevant and/or accurate information pertaining to the decision or offenses.
- The Appellant is entitled to be informed of the evidence considered by the Decision-maker in response to the Appeal, and have an opportunity to respond.
- The Appellant is entitled to be advised in writing within a reasonable time of the Decision in response to the Appeal.
7.3 Rules for Residence Appeals
1. Who Can Appeal?
Residents, as defined by Guide Section 8.60, are permitted to make appeals.
2. What Decisions Can Be Appealed?
- Only Decisions made by Residence Services can be appealed through the Appeal Process described in this Guide.
- Only Decisions imposing Sanctions at Levels Two, Three and Four are Decisions that can be appealed. Decisions imposing sanctions at Level One are not subject to appeals.
- The Manager of Residence Services/Director’s decisions to turn matters over to appropriate authorities and/or to file a complaint regarding non-academic misconduct are decisions that are NOT subject to appeal.
3. What are the Grounds for an Appeal?
Grounds for an appeal of Decisions with respect to Offence(s) and Sanction(s), made in accordance with Chapter 6 of the Residence Community Standards Guide, are strictly limited to the following:
1) Alleged and reasonable apprehension of bias of the Decision-maker who made the Decision imposing the Sanction.
2) Alleged substantive failure by the Decision-maker to comply with the Principles of Natural Justice and Procedural Fairness, as outlined in Guide Section 6.2, which may have affected the outcome (Decision).
3) Substantive new evidence which could not have been available to the Decision-Maker when making the Decision to impose the Sanction.
4. What Happens to Appeals Not Based on Grounds? Appeals that are not based on the stated Grounds above will be denied without a Hearing.
5. What is the Deadline for the Appeals Document? Appeals must be submitted in writing to Residence Services within three business days of the Resident receiving notice of the decision.
6. What Should the Appeal Document Include?
The Appeal Document should:
- Start with your name, Mount Royal University ID number, address, telephone and email information.
- Clearly state the Sanction Decision being appealed, specify the Grounds of your Appeal, limited to those grounds listed in Guide Section 7.3.
- Include evidence supporting the Grounds and all relevant documents.
- An argument explaining why you have Grounds, how your evidence supports your Grounds and why your Appeal should succeed.
- Names and contact information of witnesses with knowledge related directly to the Appeal Grounds and/ or evidence.
7. Where do Residents Submit an Appeal Document? All appeals should be submitted in writing and in a
sealed envelope or sent from the student’s Mount Royal email address. They can be emailed or dropped off in person at Residence Services Front Desk. Please address all appeals to:
Residence Services Building B, West Residence Mount Royal University 200 Mount Royal Circle SW Calgary, Alberta, T3E 7P7 residence@mtroyal.ca
8. Where does an Appeal go?
The following chart shows the path for appeals, based on the principle that the individual who made a disciplinary decision about an Offence and applied a Sanction may not sit in judgment of an Appeal of that decision:
Level Sanction Appeal
Imposed By: Route To:
One RLC
None
Two & Three RLC/ Manager, Manager, Residence Service/ Residence or Services Director
Four Manager, Director/ Residence or Services/ Associate Director Vice President, Student Experience and Success
9. What Happens in the Meantime?
Sanctions remain in full effect until/if overturned by a Decision at the conclusion of the Appeal Process.
10. Who Will See What?
- There are three important people involved with an Appeal:
1) the Decision-Maker who will decide the outcome of the Appeal (Manager of Residence Services for Levels Two and Three and the Director/AVP for Level Three eviction and Level Four Sanctions),
2) the Appellant who is appealing to change a Sanction Decision, and 3) the Respondent, who is the individual who made the Sanction Decision.
- These individuals will all see/hear all the evidence, whether in oral or written form, considered by the Decision-Maker in the Appeal.
- The Decision-Maker may agree to accept from the Appellant or the Respondent any document presented during the Hearing, but this is conditional upon a reasonable opportunity for the Appellant and Respondent to read, understand and raise questions related to the document.
11. How are Appeals Decided Upon When the Stories Differ? (Balance of Probability)
A Decision to determine the outcome of an Appeal should be reached with a reasonable degree of probability, which means that the person making the Decision must find that it is more probable than not that a contested fact exists. This standard is not as high as a criminal case which requires a standard of evidence that is beyond reasonable doubt.
12. Who Must Make the Case? (Burden of Proof)
The burden of proof in a disciplinary Appeal rests with
the Appellant, who must make a case to convince the Decision-Maker to decide in the Appellant’s favour.
13. How Will Residence Services Communicate with Me? Communication with you regarding your appeal will be in writing and will be as per section 4.10.1 of this Guide
14. What if the Resident Fails to Attend their Appeal Hearing? The Decision-Maker may proceed with the Hearing in the absence of the Appellant, and will base the Decision on written evidence and oral evidence presented at the Hearing. The Decision-Maker may also choose to reschedule the hearing or cancel the hearing and deny the appeal.
15. Will there be a Recording of the Hearing? No. Audio-taping or video-taping of Appeal Hearings is not permitted. The record of the Hearing is the detailed Decision Letter.
7.4 Level Two and Three SanctionsGuidelines for the Manager of Residence Services’ Appeal Hearings
1. RLCs have the authority to determine Sanctions at Levels Two and Three, in accordance with this Guide’s Section 6.7. Residents can appeal these decisions to the Manager of Residence Services, in accordance with the Rules for Residence Appeals, Guide Section 7.3.
2. When the Manager of Residence Services receives an Appeal document appealing the Sanction Decision of the RLC, submitted in accordance with the Rules for Residence Appeals (Guide Section 7.3), the Manager of Residence Services will proceed to convene an Appeal Hearing or will deny the Appeal without Hearing, in accordance with Guide Section 7.3
3. The Manager of Residence Services will convey a copy of the Appeal Document to the RLC who made the Decision being appealed and invite the RLC to make a submission to the Hearing, responding to the contents of the Appeal Document. The RLC’s submission should include a copy of the Incident Report(s) and the Decision Letter imposing Sanction(s), the names and contact information of witnesses with knowledge related directly to the Appeal Grounds and/or evidence.
4. The Manager of Residence Services will make every effort to convey to the Appellant a copy of the RLC’s response at least 48 hours prior to the Hearing.
5. The Manager of Residence Services will attempt to schedule an Appeal Hearing within 5 working days of receipt of the Appeal Document.
6. The Manager of Residence Services will invite to the Appeal Hearing:
- The Appellant (individual who appealed)
- The Appellant’s witnesses
- The RLC who made the Decision being appealed (Respondent)
- The RLC’s witnesses
The Appellant is permitted to be accompanied by an
Attendant to Appeal Hearings described in Guide Section. 7.5. An Appellant may consult freely with the Attendant throughout the proceedings, but the Attendant may not speak on behalf of the Appellant during the hearing.
7. The Hearing may proceed when the Appellant and RLC are in attendance. The Appellant and RLC have the right to remain in the Hearing until it concludes, prior to the Manager of Residence Services making a Decision.
8. The Hearing may also proceed if the Appellant fails to attend. The Manager of Residence Services’ Decision will be based upon written and oral evidence presented at the Hearing. If the Appellant arrives late to the hearing the Manager of Residence Services has the authority to choose whether or not to proceed with the hearing with or without the Appelant.
9. The Manager of Residence Services may cancel the Hearing if the Appellant fails to attend or is late, and deny the Appeal.
10. The Manager of Residence Services will be guided by the Principles of Natural Justice and Procedural Fairness as described in Section 6.2 of this Guide.
- The Manager of Residence Services will chair the Hearing and will explain the role of the Chair: to ensure an orderly, thorough, fair, respectful and efficient hearing; to answer questions concerning process; to limit repetitive or irrelevant commentary or questions; and to ensure that a Decision is made in response to the Appeal, following the Hearing.
- The Manager of Residence Services will invite into the Hearing room the Appellant and the RLC (Respondent) and provide both parties the opportunity to present their evidence.
- The Manager of Residence Services will identify those invited to the Hearing and explain their role in the proceedings.
- The Manager of Residence Services will invite the Appellant to review the content of the Appeal Document, prepared and submitted in accordance with the Rules of Residence Appeals (Guide Section 7.3) and to state the Appellant’s case in support of the Appeal.
- The Manager of Residence Services will invite the RLC to review the contents of the Incident Report(s) recording the Offence(s), the contents of the RLC’s Decision Letter determining the Offence(s) and the Sanction(s), and the RLC’s response to the contents of the Appeal Document.
11. The Manager of Residence Services will carefully consider only:
- The Appeal’s stated Grounds.
- The evidence supporting the Grounds presented orally (during the Hearing).
- The written evidence presented in the Appeal Document.
- The written evidence presented in the RLC response submission.
- Any written evidence accepted by the Manager, Residence Services from the Appellant or RLC during the Hearing, providing that the Appellant and RLC both had a reasonable opportunity to read, understand and respond to the document.
12. The Manager of Residence Services will be guided by the Residence Community Standards Guide, particularly Chapters 2, 3, 5, 6 and 7.
13. Following thorough and careful private deliberation, the Manager, Residence Services will choose one of the following options:
- To grant the Appeal and overturn the Sanction(s), or part of the Sanction(s) being appealed.
- To grant the Appeal but to substitute new Sanction(s) for the Sanction(s) of the original Decision Letter, but only if the new Sanction(s) are at the same or a lower Level than the Sanction(s) being appealed.
- To deny the Appeal.
14. The Manager of Residence Services will prepare a Decision Letter conveying the Decision concerning the Appeal; will provide a copy to the Appellant as per section 4.10.1 of this Guide.
15. The Manager of Residence Services’ decision is final, not subject to appeal, and is in effect upon the date of the Manager’s Decision Letter, unless otherwise specified.
7.5 Level Three Eviction Sanctions and Level Four Resident Emergency Response/SanctionsGuidelines for Director/Manager, Office of Student Comunity Standards
1. The Director and Manager of Residence Services have the authority to determine an eviction sanction for Level Three Offences and also have the authority to determine a Response/Sanction to Level Four Resident Emergencies.
2. Residents can appeal the decisions described in Guide Section 7.5 to the Director or the Manager, Office of Student Community Standards (MOSCS) when the Director is the Decision Maker, in accordance with the Rules for Residence Appeals, Guide Section 7.3.
3. When the Director or MOSCS receives an Appeal document appealing the Decision(s) of the Manager of Residence Services or Director described in Guide Section 7.5, and submitted in accordance with the Rules for Residence Appeals (Guide Section 7.3), the Director or MOSCS will proceed to convene a Hearing or will deny the Appeal without Hearing, in accordance with Guide Section 7.3. The Director or MOSCS’s decision in this matter is final.
4. The Director or MOSCS will convey a copy of the Appeal Document to the Manager of Residence Services or Director who made the Decision being appealed and invite the Manager of Residence Services or Director to make a submission to the Hearing, responding to the contents of the Appeal Document. The Manager of Residence Services or Director’s submission should include a copy of the Incident Report(s) and the Decision Letter imposing Sanction(s), the names and contact information of witnesses with knowledge related directly to the Appeal Grounds and/or evidence.
5. The Director or MOSCS will make every effort to convey to the Appellant a copy of the Manager of Residence Services or Director’s response at least 48 hours prior to the Hearing.
6. The Director or MOSCS will attempt to schedule an Appeal Hearing within 5 working days of receipt of the Appeal Document.
7. The Director or MOSCS will invite to the Appeal Hearing:
- The Appellant (individual who appealed)
- The Appellant’s Attendant
- The Appellant’s witnesses
- The Manager of Residence Services or Director whose Decision is being appealed (Respondent)
- The Manager of Residence Services or Directors witnesses
8. The Appellant is permitted to be accompanied by an Attendant to Appeal Hearings described in Guide Section 7.5. An Appellant may consult freely with the Attendant throughout the proceedings, but the Attendant may not speak on behalf of the Appellant during the hearing.
9. The Appellant and Attendant as well as the Manager of Residence Services or Director have the right to remain in the Hearing until it concludes, prior to the Director or MOSCS terminating the Hearing.
10. The Hearing may proceed if the Appellant fails to attend. In this case, the Decision of the Director or MOSCS will be based upon written and oral evidence presented at the Hearing.
11. The Director or MOSCS may cancel the Hearing if the Appellant fails to attend or is late, and deny the Appeal.
12. The Director or MOSCS may decide to reschedule the Hearing for compelling reasons.
13. The Director or MOSCS will be guided by the same format and process as described in Section 7.4, with the original Decision-maker as either the Manager of Residence Services or Director as the original Decision Maker (Respondent), as applicable.
14. The Director or MOSCS will carefully consider only:
- The Appeal Grounds.
- The evidence supporting the Grounds presented orally (during the Hearing).
- The written evidence presented in the Appeal Document.
- The written evidence presented in the Director’s response submission.
- Any written evidence accepted by the Director/AVP from the Appellant or Manager of Residence Services or Director during the Hearing, providing that the Appellant and Manager of Residence Services or Director both had a reasonable opportunity to read, understand and respond to the document.
15. The Director or MOSCS will be guided by the Residence Conduct Guide, particularly Chapters 2, 3, 5, 6 and 7.
16. Following thorough and careful private deliberation, the Director or MOSCS will choose one of the following options:
- To grant the Appeal and overturn the Sanction(s), or part of the Sanction(s) being appealed.
- To grant the Appeal but substitute new Sanction(s) for the Sanction(s) of the Decision Letter, but only if the new Sanction(s) are the same or at a lower Level than the Sanction(s) being appealed.
- To deny the Appeal.
17. The Director or MOSCS will prepare their Decision Letter conveying their Decision concerning the Appeal; will provide a copy to the Appellant as per section 4.10.1 of this Guide within five business days of the meeting.
18. The Director’s or MOSCS’s decision is final, not subject to further appeal, and is in effect upon the date of the Decision Letter, unless otherwise specified.
CHAPTER 8 WHAT’S THIS? - DEFINITIONS
Acronyms, Definitions and Explanations
8.1 Accommodation Agreement - The agreement between the Resident and Residence Services, on behalf of Mount Royal University, related to accommodation provided to the Resident within the Residence Complex
8.2 Accommodation Fee - the amount to be paid by the Resident to Mount Royal University for the use of an MRU Residence Unit
8.3 Actions Demonstrating Apology - In some cases, a verbal apology is an insufficient expression of apology. Sometimes an action is a more sincere and appropriate apology, such as a letter, a project, an activity or some other action selected by the Decision-Maker.
8.4 Agreement - See Accommodation Agreement.
8.5 Alcohol Consumption is permitted, if the Resident is 18 years old or older, and if alcohol is consumed in the Resident’s assigned room/unit, or in the assigned room/unit of another Resident, with that Resident’s permission. Alcohol consumption is prohibited in all other areas.
8.6 Appeal - A means to challenge a Sanction Decision, based on permitted Grounds, substantiated by evidence. See Guide Chapter 7.
8.7 Appeal Document - A formal written Appeal, prepared in accordance with Rules for Residence Appeals, Guide Section 7.3.
8.8 Appeal Hearing - A meeting called to consider an Appeal, to which the Appellant is invited. See Guide Chapter 7.
8.9 Appellant - An individual who is entitled by the Rules to appeal a Sanction Decision. See Guide Chapter 7.
8.10 Assigned/Assignments refers to rooms/units that Residence Services authorizes a Resident to occupy.
8.11 Attendant - The Appellant is permitted to be accompanied by an Attendant to Appeal Hearings described in Sections 7.4 and 7.5. An Appellant may consult freely with the Attendant throughout the proceedings, but the Attendant may not speak on behalf of the Appellant during the hearing. (See Guide Sections 7.4 and 7.5).
8.12 Behaviour Contract - A signed agreement between a Resident and Residence Services, to comply with established conditions of conduct and to refrain from specified conduct, often used following repeat Offences. The Resident signs a bond document which is prepared by Residence Services and which promises the Resident’s good conduct. Failure to maintain the contract may result in further sanctions, up to and including the recommendation for eviction.
8.13 Business Days - Normally Monday through Friday except for Holidays identified in the Academic Schedule of the Mount Royal University Calendar.
8.14 Code of Student Conduct - Mount Royal Universityestablished standards of student conduct. See Guide Section 2.2.
8.15 Mount Royal University Policies Related to Conduct (See Guide Section 2.2) a. Code of Student Community Standards https://www.mtroyal.ca/CampusServices/ CampusResources/StudentCommunityStandards/ resources-plus/student-community-standards.htm Non-Academic Misconduct is described in Section 8 of the Code of Student Community Standards
8.16 Campus Security - The security personnel and services of Mount Royal University.
8.17 Common Areas, Common Facilities - any areas of the Residence Complex, including but not limited to; community rooms, hallways, Residence grounds and common living areas of the Unit which are not assigned rooms solely occupied by a Resident, also including games, laundry and social rooms.
8.18 Communication Ban - A Sanction that limits the privilege of a Resident to communicate freely with another Resident(s).
8.19 Community Programs - An assigned sanction where the Resident returns time to the community, demonstrating a renewed commitment to Residence life. The Resident will be responsible for planning and/ or facilitating an event or activity for the Residence Community, which builds community and enriches the Residence environment.
8.20 Community Service - Tasks or roles assigned as Sanctions, which contribute positively to the reputation, welfare or condition of the Residence community.
8.21 Community Standards - Residence-established standards of behaviour, which appear as Guide Chapter 5.
8.22 Confiscation - Removal of items that violate the Conduct Standards.
8.23 Consideration Hours
Consideration Hours are in place to create an environment conducive to academic work, including study, research, creativity and writing, and to promote a peaceful and productive living environment. It is the responsibility of Residents to respect the living environment of each other.
Consideration Hours in Residence Buildings are in effect 24 hours a day, 7 days a week. (See also Quiet Hours and Exam Quiet Hours)
8.24 Contract - See Accommodation Agreement.
8.25 Contract Extension - Residents may apply for a contract extension at the end of their term in residence or for stay during the Holiday Closure. Applications are available through the Residence Portal
8.26 Creating a Respectful Environment - Mount Royal University’s guidelines for the conduct of all members of the Mount Royal University community. See this Guide’s Sections 2.2 and 8.16.
8.27 Decision, Decision Letter - The Decision of an RLC, Manager, Residence Services, Director, or VP, with respect to:
- Whether an Offence has occurred, - The Sanction in response to an Offence, - The response to a Resident’s Appeal.
8.28 Decision-Maker - RLC, Manager, Residence Services, Director, or Associate Vice President or Appeal Panel, authorized to make Decisions. See Decision.
8.29 Director - Director of Residence Services, who has the overall responsibility for the Residence Life Program, Residence Facilities and Residence Services operations.
8.30 Discipline File - A confidential file held by the Director of Residence Services, which holds documents associated with Offences, Sanctions, Resident Emergencies and Appeals (Decision Letters).
8.31 Discrimination - An act of unequal treatment and can result in different treatment that imposes a burden, limits access to opportunities and results in the exclusion of an individual or a group from their entitled human rights. It generally takes the form of one or a series of unwanted behaviors or communications in any form directed towards an individual or members of an identifiable group. Mount Royal University has established Thirteen Prohibited Grounds of Discrimination and Harassment, identified by the Alberta Human Rights, Citizenship, and Multiculturalism Act. See Mount Royal University Policies Related to Conduct, Guide Sections 2.2 and 8.15.
8.32 Educational Programs - Residence Life programs that are developed to educate Residents about positive Residence life experience. This includes citizenship, conduct standards or other topics that contribute to an inclusive, responsible, respectful, peaceful and productive living environment which supports academic success and satisfaction. Residents may receive Educational Programming special tasks or roles as Sanctions for Offences to Conduct Standards.
8.33 Eviction - Termination of the Resident’s Accommodation Agreement (contract) with Residence Services.
8.34 Exam Quiet Hours - Exam Quiet Hours are in place to ensure that all Residents can depend upon a quiet and peaceful environment supportive of the intense academic preparation necessary for examinations and end-of semester assignments.
Exam Quiet Hours are in effect 24 hours a day, from midnight, seven full days prior to the first day of the semester’s final examination period, and lasting
until midnight on the day after the final day of the semester, as defined by the MRU Calendar.
(See also Consideration Hours and Quiet Hours)
8.35 Exclusion - A Sanction applied by the Manager, Residence Services or Director, Residence Services, during the course of a disciplinary process. Exclusion responds to a Resident Emergency, and takes effect immediately and without notice, pending a meeting of the Director or designate with the Resident. During Exclusion, a Resident is prohibited from accessing any service or facility of Mount Royal University Residence Services. An Exclusion may include the Resident being escorted from the Residence Complex and/or the MRU campus. See Guide Sections 5.8, 5.9 and 6.9.
8.36 Grounds - Approved reasons for an Appeal of a Sanction Decision. See Guide Section 7.3.
8.37 Guest - A non-Resident, or a Resident who is in a Residence room/unit/building not assigned to them.
8.38 Guide - The Residence Community Standards Guide.
8.39 Harassment - Behaviour that is known or ought to be known as unwelcome, directed at a person or group of persons, which causes adverse consequences and harm through a loss of personal respect and dignity or which negatively affects the work or learning environment. Harassment can include remarks, jokes or actions which demean or humiliate another person and which deny individuals their dignity and respect. Sexual Harassment is discrimination on the basis of gender. Sexual harassment can include behaviours such as unwanted touching or patting, suggestive remarks or verbal abuse, compromising invitations, demands for sexual favours or sexual assault. Personal Harassment is harassment that is not necessarily based on any of the grounds protected by Human Rights Legislation but is generally abusive, insulting, bullying or derogatory behaviour or behaviour that humiliates, intimidates, excludes and isolates an individual or a group.
8.40 Health and Safety Room Inspection - This occurs formally once a semester for the purposes of inspecting fire safety equipment, appliances and ensuring that Units are kept in good repair. Residents will be notified at least 24 hours in advance.
8.41 Hearing - See Appeal Hearing
8.42 Human Rights Policy - Mount Royal University established standards of conduct. See Mount Royal University Policies, Guide Sections 2.2 and 8.15.
8.43 Incident Report - A Residence Services document used by the RAs, RLCs, the Manager, Residence Services or the Director to record behaviours, actions or negligence that may be Offences against Conduct Standards. See Guide Section 6.3.
8.44 Manager of Residence Services- A staff member who has the overall responsibility for the Residence Life Program, Front Desk Operations and Information Technology
8.46 MRU - Mount Royal University.
8.47 Non-Academic Misconduct - Mount Royal University policy to respond to breaches of the Code of Student Conduct. See Guide Sections 2.2 and 8.15.
8.48 Offences - Unacceptable conduct, actions or neglect that violate the Residence Conduct Standards of Guide Chapter 5.
8.49 Privileges of Residents - See Guide Section 3.6.
8.50 Probation - A Sanction applied as a serious warning against future Offences, usually leading to eviction when the next Offence (at any level) occurs.
8.51 Quiet Hours
Quiet hours are in effect to prevent excessive noise that interferes with the academic work, sleep and quiet enjoyment of other Residents.
Quiet Hours are in effect in East and West Residences: Sunday to Thursday 11:00 p.m. to 8:00 a.m. Friday and Saturday 1:00 a.m. to 8:00 a.m.
(See also Consideration Hours and Exam Quiet Hours)
8.52 RA - See Resident Advisor. 8.61
8.53 RLC - See Residence Life Coordinators. 8.54 Relocation - A Sanction that will reassign accommodation either within the Residence Complex or to a location off campus.
8.55 Residence Community - The Residents, Residence Life Staff, Residence Services Staff and the facilities of the Mount Royal University Residence Complex.
8.56 Residence Complex - East Residence and West Residence, inclusive of all townhouse units, apartment buildings, common areas, community rooms, grass areas, driveways, and walkways within the perimeters of the buildings.
8.57 Residence Life Coordinators - (RLCs) Full-time, live-in professionals who play an important role in Residence Life programs, community development and enhancement of the Residence experience. They supervise the day-to-day operations of an assigned Residence community. They oversee the activity of RAs and uphold Residence Community Standards.
8.58 Residence Life Staff - Manager, Residence Services, Residence Life Coordinators, Resident Advisors, Residence Programming Advisors., Senior Resident Advisors.
8.59 Residence Services Staff - Mount Royal University or Mount Royal University - contracted staff of Residences Services, including office, maintenance and housekeeping staff.
8.60 Resident - An individual who holds a current MRU Accommodation Agreement.
8.61 Resident Advisors - (RAs) MRU students, living in Residence, promoting positive academic and social growth, authorized to uphold Residence Conduct Standards. They are Residents’ first contact for questions and concerns.
8.62 Resident Emergency - Conditions that warrant a heightened level of concern for safety, security, health and wellbeing, requiring special authority and swift response. See Guide Sections 5.8, 5.9 and 6.9.
8.63 Respondent - In an appeal, the individual who made the Sanction Decision (RLC for Levels Two and Three and the Manager, Residence Services or Director for Level Four or Level Three-Eviction).
8.64 Responsibilities of Residents- See Guide Section 3.5.
8.65 Restitution - Payment for damage or loss experienced by Mount Royal University, Residence Services, Residents, guests or others, to be made within two weeks of a Sanction.
8.66 Rights of Residents - See Guide Section 3.4.
8.67 Room - The bedroom in a Unit, as assigned by Residence Services to the Resident.
8.68 Room (Unit) Condition Report - This online document is completed by the Resident during the check-in and check-out process. It is the Resident’s responsibility to ensure it is completed properly at check-in. Damages found in the unit at the time of check-out that are not detailed on this form at time of check-in will result in charges applied to the students account.
8.69 Room Select - The opportunity for current residents, who have applied for the upcoming Fall semester, to choose their unit and guarantee a space in Residence. Details are sent to the residents in November.
8.70 Sanctions - Penalties for Offences, intended to modify behaviour which is inconsistent with the Conduct Standards and Residence Conduct Guide, or to intervene in a situation of concern.
8.71 Student - A currently-registered student of Mount Royal University.
8.72 Unit - The furnished suite, as assigned by Residence Services.
8.73 AVP - Associate Vice-President, Student Experience and Success
8.74 Warnings - A verbal or written caution that continuation or repetition of the offending behaviour will constitute an Offence.
8.75 Witness - A person who has direct knowledge related to Offence(s), Grounds or Evidence, who is invited to attend a meeting or hearing. The Witness is entitled to decline such an invitation.
8.76 MOSCS - Manager, Office of Student COmmuntiy Standards.
LIVING WITH A ROOMMATE
Living with roommates:
Communication
is the key!
Whether it is your first time away from home or not, learning to live with a roommate does not have to be a difficult task. The key to maintaining a positive living learning environment with roommates is continuous, open communication. Misunderstandings happen all the time whether you are good friends or complete strangers. It is important to clear up any misunderstandings as opposed to letting them grow into tension, and eventually conflict in the unit.
Your overall enjoyment of the residence life experience can depend largely on you actively taking into account the impact of your actions on your roommates, neighbours and the community. This involves but is not limited to:
• not making assumptions — ask when in doubt.
• abiding by the rules of residence outlined in the Community Standards Guide.
• maintaining the cleanliness of your unit including all common areas.
• resolving any disagreements in a timely diplomatic manner and involving your Resident Advisor if you cannot come to an agreement.
BREAKING THE ICE
How to work through and deal with roommate
conflict
Living with someone will always have its ups and downs and sometimes a situation is not easily solved. If you find your attempts to resolve an issue are not successful, please contact your RA as soon as possible (they are here to help). Your RA has been trained in many forms of communication and will be able to approach the situation with an unbiased opinion. It is best to ask sooner rather than later, as the longer you wait the more tension builds. We encourage you to work through your issues as room changes are only done according to availability.
Get to know your roommate and let them get to know you! Here are topics you might want to talk about during the first week of school. Each of these topics as well as additional areas of discussion will be addressed in the Roommate Agreement. This agreement is to be completed by September 30 by each unit with assistance from your Resident Advisor.
Borrowing Items
Are items in the common room, such as stereos, for common use? What about sharing and borrowing personal items such as clothes or skis? Is permission required for all items or just certain ones? May roommates borrow food from one another? If so, how soon should it be replaced or paid for?
Guests
How do you feel about an overnight guest? Where do guests sleep? Is there a difference between guests and partners staying the night? (Refer to the Residence Community Standards Guide for more details.)
In the event of a room change request
We hope the year gets off to a great start, but we do understand that sometimes things don’t work out. Residence Services will require you to talk to your roommate(s) about your concerns and/ or work with your Resident Advisor on a solution prior to considering a room change request.
Residence Services works hard to ensure all students have successfully moved into residence. Staff will review Room Change Requests as soon as possible. We ask that requests for subsequent semester room changes are made by Dec. 1 for Winter and by April 1 for Spring. Later requests may not be possible or may need to occur in January or May depending on the term. While we do our very best to accommodate all requests, there is a chance that a room change may not be a possibility. Room Change Requests are not considered within the first month of each semester unless extenuating circumstances occur.
Room change request forms can be located on the Residence Portal under the Forms tab.
*Please note: there may be extenuating circumstances where a roommate change may be granted as soon as possible. If you feel that a room change needs to occur immediately, please contact your RA or Residence Life Coordinator.
Your RA, RLC and all the Residence Services staff want your experience to be a positive one, so please talk to us if you should have any concerns!
Noise
What’s your definition of noise? What’s loud and what isn’t? What kind of music do you like to listen to? Is absolute quiet needed in order to study? How do you communicate when noise is too loud?
Cleanliness
What are your standards of cleanliness? How clean should the unit be kept? How and when should household chores be done?
Alcohol
How do you feel about drinking/partying? What is your definition of a party? And what are your thoughts about guests drinking in the unit’s common space?
Sleep Schedules
When do you typically go to bed and wake up? What time should movies, music and guests be allowed to continue on in the unit’s common areas?
LIVING IN RESIDENCE
Decorating your unit
Residence is going to be your home over the next year, so we encourage you to give your room your own personal touch. However, we do expect you to follow a few simple rules:
• Respect the facility, neighbours and furniture.
• Use only the adhesive wall stickers provided to you by Residence Services to affix items to surfaces. Please note that any product may damage surfaces if used incorrectly and you will be responsible for any resulting repair costs. Please do not affix additional hooks, mirrors or whiteboards on any surface.
• Please do not hang any LED or other strip lighting.
• Do not display bottles, cans, posters, flags or any type of advertisements in windows.
• No offensive material in places where it could possibly be seen by others (e.g., windows, doors).
It is important these rules are followed in order to minimize damage to Residence walls. Failure to do so will result in repair charges being issued and could also result in coonduct proceedings.
If you are unsure about these rules, please contact your Resident Advisor and refer to the Community Standards Guide.
Keys, doors and lockouts
The security of the Residence community is a shared responsibility between residents and the University. Residence Life staff and Campus Security monitor the residence complex. Residents are advised to have their campus card and keys with them at all times.
• All exterior doors need to be closed/locked even when you are at home to ensure the safety of you and your belongings.
• If you are locked out of your room, please contact the Residence Office, or the RA on duty if after hours. Lockouts will be charged a $25 fee.
• If your room key or a mail box key is lost or stolen, you will be charged a replacement fee of $25 for each key.
Internet
Wireless high-speed Internet is also provided throughout residence. Please ensure that you have anti-virus software and read the information sheet provided at check-in.
For information on how to set up internet access and IT help, please refer to page 12 of the handbook - Residence Services Tips and Troubleshooting.
GUESTS & VISITORS
Guests and visitors are welcome in your Residence home — and you are responsible for the conduct of your guests at all times.
Because guests and visitors will use the spaces you share with your roommate(s) and may disrupt their daily routine, respect and consideration is essential.
The following rules are in place to ensure the comfort and safety of all residents, guests and visitors. Be sure to read the Residence Community Standards Guide for full details.
• all Residence units have occupancy limits that set the maximum number of people that can be in any one unit at any one time:
1-bedroom 4 people units maximum 2-bedroom 8 people units maximum 4-bedroom 16 people units maximum
• a guest may visit overnight up to 4 times per month (visits past 1 a.m. count as overnight stays).
• having a guest in your unit must be agreed to by your roommate(s).
• during Exam Quiet Hours — 24 hours a day 7 days prior to exams through the day after exams — guests are permitted ONLY for study/academic purposes. Exam Quiet Hours are intended to provide the optimal academic environment for residents.
You have a personal mailbox in either the West Residence Building B or in the East Community Centre. This box number is on your key envelope at check-in. All mail is received at Residence Services and distributed to the mailbox according to the room number in our system. If you move rooms in residence through an authorized room change, you will be assigned to a new mailbox corresponding to your new room.
Your mailing address is:
Your First AND Last Name 200 Mount Royal Circle SW Calgary, AB T3E 7P7
Mailboxes for outgoing mail are located at the West Gate by Security Services and at the 7-11 on 37th Street.
If mail arrives that will not fit in your box, the Residence Services office will send a message to your email on file and you may pick the parcel up in the Parcel Lockers in West Residence B building. Parcels will be held for 15 days only, after which they will be returned to the sender.
Parking
www.mtroyal.ca/parking
Permits for on campus parking are processed using the HotSpot app. If you have any questions regarding permits, please email parking@mtroyal.ca or visit the FAQ section on the website.
Laundry
Washers and dryers are located in the basement of West Residence Building B and in the East Community Centre. Laundry room hours can be found on pg. 1 of the handbook. It is wise not to leave your laundry unattended.
Storage
West and East residents have access during building hours to the storage lockers in West Residence Building B.
You can sign up for your locker at the office. Make sure that you have emptied it before you leave or your items will be donated to charity. West Townhouse crawl spaces are to be used only for storage purposes.
COMMUNICATION WITH RESIDENTS
There are three main ways in which Residence Services will communicate with residents: through your email, mobile phone, or your mailbox. We urge you to check them regularly.
1. Phone calls for time-sensitive issues or things we feel you need to know about right away. Make sure your phone number is correct in your portal.
2. Mail and email for important information that we need to communicate to you in writing, such as the application process for summer, room select, move-out process and getting your security deposit back. Make sure your email address is correct in your portal. Residence will send all official communications to your official Mount Royal student email upon check in. It is important that you check this email regularly.
YOUR LIVING SPACE
The Suite Life
You will be given access to a unit condition report upon arrival through the Residence Portal. This will give you the opportunity to document the state of your unit at move-in. It is expected that you complete this online form within one week of moving in. If you do not return this form, you will be held responsible for any damages in your unit at the time of your move-out.
Health and Safety Inspections
You and your roommates will be responsible for keeping your unit, bedroom, kitchen, shared living areas and exterior of your unit free of garbage. Health and safety inspections will be completed by Residence staff once each semester, including spring and summer. Cited concerns will be checked and followed up on, in accordance with the Community Standards Guide.
All individual bedrooms include:
• Bed
• Closet
• Desk and chair
• Wireless high speed Internet connection
All unit common areas include:
• Kitchen table and chairs
• Fridge, stove and microwave
• Living room furniture: lamps, couches and coffee table
• Television with remote
• Full bathroom (2 bathrooms in a 4-bedroom unit)
• Smoke detector and fire extinguisher
Insurance
It is important to insure your personal property in case the unthinkable happens and your possessions are destroyed or stolen. It is your responsibility to obtain adequate personal contents insurance.
No personal items are covered by Residence Services. It is also your responsibility to obtain rental insurance for the full duration of your stay. This must include liability coverage of at least $1,000,000.
Energy Conservation
We are all aware of the changes in our environment and how we must each do our part to help conserve energy. Energy-saving lights, water-saver toilets, efficient laundry machines and motion sensors have been installed wherever possible.
Please help contribute to these efforts by recycling and turning off your lights when you are out. East Townhouse residents can save energy by making sure that their outdoor lights are turned off when not needed. Why not make a habit of making sure the light is turned off every morning when you leave?
Recycling drop-off areas are located outside in your community and each unit is equipped with a recycling bin for your convenience.
Maintenance
Residence maintenance staff will look after any maintenance issues that occur throughout the year.
For step by step instructions on how to complete a maintenance request , please refer to page 12 of the handbookResidence Services Tips and Troubleshooting.
NO SMOKE OR FLAMES!
For the safety and health of all residents, all Mount Royal residences are smoke and flame free. See the MRU Smoking Policy for more information.
Residence prohibits smoking, candles, incense or anything with an open flame.
Mount Royal is a non-smoking campus and smoking is only permitted in designated areas of campus.
Please check with your RA if you are not sure where the Residence smoking areas are.
TIP: Don’t leave maintenance until move-out. Report items, including damage to the unit, as soon as possible. Do not try to fix damage yourself as this often results in a higher cost to you to repair the fix as well as the damage.
SAFETY AND SECURITY IN RESIDENCE
Safewalk - 403-440-6897
If you feel uneasy or uncomfortable walking on campus alone at night, call Safewalk to escort you to residence, your car or the bus stop. Safewalk is a services provided by our Campus Security team and is available 24/7 for our students and staff.
Campus Security and Public Safety
Emergency - 403-440-5900
Non-emergency - 403-440-6897
Mount Royal’s Security Services is staffed 24 hours a day, seven days a week. Use it to report any security issues or emergencies. In case of emergency, follow emergency procedures.
MRU Now App
All students are encouraged to download the MRU Now App. This is the official safety app of Mount Royal University. The app features emergency contacts, crisis alerts, in-app tip reporting, location services features, and much more!
In Case of Fire or Smoke
Note: for apartment-style buildings, the location of emergency exits is posted on the back of your unit’s front door. Know the location of exits and your evacuation meeting point (see below and map on page 14), in case of emergency.
In West Residence apartment-style buildings A, B, C and D:
1. pull the fire alarm located by the emergency exit
2. call 9-1-1
3. evacuate to your designated waiting area
In East and West Residence townhouses:
1. call 9-1-1
2. evacuate to your designated waiting area
If you are in:
West Residence Building A and B;
West Townhouse blocks 8000 and 9000
West Residence Buildings C and D; West Townhouse blocks 5000, 6000 and 7000
East Residence
Be Prepared!
Know the location of all emergency exits, fire alarms and your emergency evacuation meeting point. Knowing what to do is the best preparation for any emergency.
Residence Safety Tips
Safety and security is everyone’s responsibility — for you and for your residence community. Follow these guidelines:
keep your room/unit door
locked at all times
use Safewalk or walk with a friend at night and use well-travelled and well-lit sidewalks and roads
report all damaged locks, lights, smoke detectors, electrical outlets and other safety hazards immediately
report any suspicious activity or concerns to Campus Security
If
You Hear the Fire Alarm
don’t lend keys to anyone and leave them anywhere public. Report lost or stolen keys immediately
don’t prop open any doors
don’t open doors to or let people into the Residence if you do not know them
no incense, candles and cigarettes — anything with a flame or that smokes is a prohibited item
1. evacuate immediately to your designated waiting area, described here.
2. wait for further instructions.
In Case of Significant and/or Life Threatening Medical Emergency
1. call 9-1-1 immediately
2. notify Campus Security (call 403-440-5900)
3. notify the Residence Services Front Desk (Monday to Friday, 8:30 a.m. – 8:00 p.m.) or after hours, the RA on duty
To Report a Theft and/or Break-in
1. notify Campus Security immediately (call 403-440-5900)
2. notify your RA and/or the RA on duty
Evacuate to:
Muster Point A
Muster Point L
Muster Point E
At your designated waiting area, await further instructions from the Resident Advisors and/or Residence Services staff
For all other emergency issues and/or significant concerns, please contact Residence Services during regular business hours or, after hours, contact the RA on duty.
See the back cover for emergency phone numbers and keep this book nearby for easy reference.
RESIDENCE POLICIES AND PROCEDURES
Freedom of Information and Protection of Privacy Act (FOIP)
Mount Royal University is subject to FOIP. If you want others to be able to access information and discuss specific situations about you and your residence experience, you must give written authorization to Residence Services.
Contract – Withdrawal policy
If you are moving into Residence, you accepted the online housing agreement. Among its items is the withdrawal policy for residence. Please note the following:
Termination of Agreement by the Resident:
Any termination by the resident, including withdrawal from Mount Royal, is subject to the $400 cancellation fee and 30 days notice. Any such termination will be approved if the resident completes and submits a Request to Withdraw from Residence.
Termination for the Winter semester during the Fall semester by December 1:
If the resident has signed a Fall and Winter semester contract, this agreement may be terminated by the resident during the Fall semester for the upcoming Winter semester no later than December 1. Notice must be provided in writing using the Request to Withdraw from Residence form with the reason for termination and will be subject to the $400 cancellation fee. Otherwise, any lost revenue due to a vacancy will become the responsibility of the resident to the end of the agreement.
Holiday Stay
Mount Royal University closes during the Holiday break between Fall and Winter semesters. Residence is officially closed at this time, however, we recognize that not all students will be able to leave during this break. Residents needing to stay in Residence during the break must fill out the Holiday Stay Request. This form is available online at www.mtroyal.ca/residence or from the Front Desk and must be received by the first week of December. As the Residence fees do not cover the holiday closure, a flat rate of $50 will be applied for stays during this time period. Residents who do not sign the form and are found in residence during this period will be subject to additional fees.
Choose Your Room for Fall 2025!
Residents who would like to return for Fall 2025 may apply to participate in Choose Your Room/unit to guarantee a space in residence. Applications for Fall 2025 will open online October 1 and the room select order will be based on this application and application fee date. It is possible that a limited number of applications will be accepted. Information about the room select will be provided to residents in November — please check your email then.
Please note that behaviour in residence may be a factor in your ability to participate in the room select process.
Moving Out
At the end of your contract, you will need to move out 24 hours after your last exam. In preparation for the move-out period, your RA will meet with you and your roommates to discuss cleaning and damage to common areas, as well as your move-out date according to your exam schedule. On the date of your move-out, please return your keys to the office. Check your email the month before your move-out for more details. Failure to check out properly may result in disciplinary sanctions, including fees being charged to your account.
Summer Residence –Apply by March 31
Students currently living in residence may apply to live in residence for the Spring or the Spring/Summer period regardless of whether they are taking classes during the summer term. Students applying to stay during the Spring and Summer terms must also have active applications for the following Fall or Academic Year. All Spring and Summer Residents will have to move to the summer housing area.
Summer Storage
Residents leaving for the summer but returning in the Fall may arrange for summer storage. A charge will be applied for the storage space and additional fees will apply if the space is not cleared out by the deadline. Forms will be available at Residence Services.
RESIDENCE SERVICES TIPS AND TROUBLESHOOTING
Maintenance Requests
Have a dripping tap? Burned out light bulb? Clogged drain? Door not closing properly? Residence maintenance staff is here to quickly and safely deal with any maintenace issues. Residents are not permitted to make repairs to their rooms or common areas.
Regular Repairs:
To submit an online repair request, log into the Residence Portal using the QR code:
1. Enter your username and password.
2. Click the “Maintenance” link at the top.
3. Choose “New Job”, then use the pulldown menus to select the specific, affected category and item.
4. Type a short description – it helps our maintenance staff understand the issue.
5. Click “Save and Continue” to submit.
Please Note:
• This is a secure website and you will need your username and password that you created when you first setup your Residence Portal.
• Please be as specific as possible when completing the form.
• These requests are reviewed and prioritized daily Monday to Friday.
• By submitting the request you are authorizing staff to enter your room to complete the necessary repairs.
Emergency Repairs:
If there is an emergency repair that must be fixed immediately (major water leak, loss of heat etc.) please call the office at 403-440-6275 during office hours, or the RA on-call or Campus Security after hours.
Internet
For internet access connect to the ResNET network.
New Students
If you are new to MRU you will need to change your password in MyMRU. Changing your password will synchronize your account with ResNET.
Troubleshooting Connection
If you are unable to connect to the wireless network, configuration instructions can be found outside the ResNET office in West Residence, Building B, room RB1011.
Apple TV
Apple TVs require special setup to work with our network. An Apple TV setup form can be found at our front desk in West Residence, Building B.
Wireless Printers
Wireless printers interfere with our network. If your printer has wireless capabilities, please turn them off and use a cable instead. Cables are available at our Front Desk in West Residence, Building B.
For IT help, please call 403-440-8888 or visit the ResNet office in West Residence, Building B, RB1011.
CAMPUS SERVICES
While we could not possibly list all the great services available, some excellent campus resources are highlighted below. Take advantage of these and more to increase your academic and personal success.
Academics
Academic Advising
Course selection, program planning, building an educational plan, surviving the academic world of university.
http://advising.mtroyal.ca Room C109
403-440-6222
Student Learning Services
Peer tutoring, study skills, academic success programs, disability services, student leadership programs. www.mtroyal.ca studentlearningservices Room EL2100
403-440-6452
Library
Research materials, resources, study spaces.
http://library.mtroyal.ca
Lifestyle and Wellness
Cougar Athletics
Join or support your varsity athletes — #1 in Canada for performance. http://cougars.mtroyal.ca
Recreation
Work-out facilities, fitness classes, personal training, intramurals, club sports, etc. www.mtroyal.ca/recreation
403-440-6517
Wellness Services
www.mtroyal.ca/wellness
Health Services Room U220
403-440-6326
Injury and Prevention Clinic Room U216
403-440-6917
Student Counselling Room U216
403-440-6362
Early Support
A space for students to learn about and get connected to relevant resources on and offcampus.
Room EL2100
www.mru.ca/earlysupport
Dating and Domestic Violence Response
An advocate provides support and addresses the needs and concerns of those impacted by dating, domestic or sexual violence.
Book an appointment:
https://www.mtroyal.ca/ CampusServices/DDSV/index.htm 403-440-5623
Office of Safe Disclosure
This office provides services related to equity, human rights, discrimination and other safe disclosure concerns.
https://www.mtroyal.ca/ OfficeOfSafeDisclosure/index.htm Book appointment online
Other Important Student Services
Bookstore
403-440-6300
www.mtroyal.ca/bookstore OneCard H100
https://www.mtroyal.ca/ CampusServices/ CampusResources/ InformationTechnology/OneCard/ index.htm
Career Services
It is never too early to plan for your career: directed studies, relevant work experience, resumes and career planning.
A200 Kerby Hall
403-440-6307
www.mtroyal.ca/careerservices
ADVOCACY
Student Advocacy Office
Food Services
Mount Royal is pleased to offer a wide variety of food options - everything from sushi to Thai curries to coffee shops.
https://www.mtroyal. ca/CampusServices/ CampusResources/FoodServices
Information Technology E251
403-440-6000
https://www.mtroyal.ca/ CampusServices/ CampusResources/ InformationTechnology/index.htm
Security Services
403-440-5990 (emergency) 403-440-6897 (non-emergency) www.mtroyal.ca/security
Student Awards and Financial Aid E102 403-440-6223 (student loans) 403-440-5929 (scholarships) www.mtroyal.ca/campusresources/ financialservices
Students’ Association of Mount Royal University (SAMRU) Z222, Wyckham House 403-440-6077
www.samru.ca
The Student Advocacy Resource Centre provides confidential services, support and options for individual students experiencing both academic and or non-academic advocacy concerns and questions. If you’re experiencing a situation which is affecting your success at Mount Royal University, the Student Advocacy Resource Centre may be a support to you, please visit or contact us
Wyckham House, Z203
403-440-7779
www.samru.ca/supportservices/studentadvocacycoordinator
Wyckham House Student Centre
Come visit the Student’s Association main hub at Z222 for a wide range of services and supports including:
- West Gate Social
- Pride Centre
- Peer Support Centre
- Health Services
- Cultural Inclusion Centre
- Clubhouse
- Food Court
PHONE NUMBERS
Emergencies
Fire, Police, Ambulance 911
Mount Royal Campus Security 403-440-5900
Calgary Police Service .............................................................. 403-266-1234
Poison Centre (24 hours) ........................................................ 403-944-1414
Facilities / Maintenance
Mount Royal Residence Front Desk
Maintenance Request
403-440-6275
https://mtroyal.starrezhousing.com/StarRezPortalX
Residence Life
Residence Life Coordinator – East Residence....................403-440-5191
Residence Life Coordinator – West Residence 1 403-440-6298
Residence Life Coodinator -- West Residence 2.................403-440 6424
Residence Advisor After Hours: 8:00p.m. – 8:00a.m.
Monday – Friday, and 24 hours on weekends and holidays.
On-Duty cell phone..................................................East 403-542-7258
On-Duty cell phone........................................West A/B 403-542-8215
On-Duty cell phone..............West C/D and West TH 403-542-4738
Clinics and Hospitals
Foothills Medical Centre
403-944-1110
Peter Lougheed Medical Centre 403-943-4555
Rockyview General Hospital .................................................. 403-943-3000
Sheldon M. Chumir Emergency Health Centre................ 403-955-6200
Health
Calgary Health Link (24 hours) 1-866-408-5465
Mount Royal Health Services 403-440-6326
Mount Royal Counselling Services ...................................... 403-440-6362
Mental Health Crises Line (24 hours) .................................. 403-266-1605
Distress Centre Calgary (24 hours).........................................403-266-1601
Calgary Communities Against Sexual Assault ..................403-237-5888
Calgary Sexual Assault Response Team...............................403-955-6030
Suicide Services - Bereavement Support 403-297-1744
AIDS/HIV/STD Information 1-800-772-2437
AADAC Help Line (24 hours) .............................................. 1-866-332-2322
