Umeela Pasha
Specializes in Sales Associate and Customer Service
Hampton, GA 30228
ujp786@hotmail.com
+1 404 348 3718
Dedicated to providing a high-quality experience for customers and the company. Strives for having a combination of empathy and tact needed to turn frustrated customers into happy customers, while following company policies.
• Is outgoing, friendly and easy to talk to
• Gets charged up by interacting with others
• Conveys information in a way that inspires action
• Gets excited by developing and sharing fresh ideas
• Thrives in an environment that rewards for delivering world-class service and delighting our guests
• Great with technology
• Has a valid driver’s license
• Customer-service focused
• Strong communication skills
Authorized to work in the US for any employer
Work Experience
Sales Associate
JCPenney - Fayetteville, GA
September 2022 to Present
• Greet customers in a friendly and polite manner
• Assist customers in the store and on the phone
• Respond to questions, direct customers to merchandise within the store, and provide excellent customer service
• Educate customers about current promotions
• Maintain superior knowledge of products and services
• Contribute to team's daily sales goals
• Monitor inventory levels and restock shelves as needed
• Stamp, mark, and tag prices on merchandise
• Maintain the orderliness of the sales floor
Sales/Customer Service Representative
UPS - Griffin, GA
May 2023 to October 2023
Delivered outstanding customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, printers, fax machines, binding equipment, laminating machines, and point-of-sale devices. Advised customers by supplying accurate information on array of products, services, and best-value options. Exhibited confidence by knowing best practices related to the industry.
• Delivered outstanding customer service to walk-in customers and telephone inquiries
• Opened and/or close the store and performed end-of-day accounting, etc
• Operated POS equipment
• Helped with other Center functions as needed, such as faxing, copying, laminating, and binding
• Helped customers with expert boxing and packaging, selling the appropriate products to ship materials safely and efficiently
• Provided completed documentation for shipping
• Took ownership of customers’ packing, shipping, and/or print problems and offered viable solutions
Sales Associate/Cashier
Rainbow Shops
2016 to 2019
• Aided in all Customer Service functions of order entry while abiding by the procedures set forth by management.
Job Responsibilities:
• Attended work on a regular and predictable basis
• Assisted the Customer Service Supervisor in the supervision of all Customer Service
• Monitored the flow of orders to and from the Customer Service Department
• Monitored phone calls to confirm the proper telephone techniques used by Customer Service Personnel
• Performed other duties as assigned
Sales Associate/Customer Service
PASHA Brace & Limb
2008 to 2013
• Assisted management in achieving store appearance and maintenance standards.
• Identified and rectifies hazards and/or equipment in need of maintenance to provide a safe environment.
• Assisted management in achieving payroll and total loss goals.
• Assisted customers with problems or concerns, and contacts management as appropriate regarding customers with problems or concerns.
• Provided feedback to management on all products, inventory losses, scanning errors, and general issues that could impact productivity.
• Processed customer purchases, performs general cleaning duties, and stocks shelves and displays neatly to maximize visibility and sales.
• Participated in taking store inventory counts according to guidelines.
• Complied with all established company policies and procedures.
Sales Associate
Marshalls 2004 to 2007
Handled all payment transactions. Open and closed cash registers, performed tasks such as counting money, handling coupons and vouchers. Assisted in checking customer's out as well as helping them locate items that they wanted to switch out. Also helped customers with returns and exchanges. Managed customers concerns in a calm and friendly manner. Stocked and organized shelves and reported any items that were damaged or lost. Assisted co-workers with any issue they were having on the floor, and reported to the manager if the situation was out of hand.
Sales Associate Customer Representative
T.J. Maxx
2000 to 2003
Handled all payment transactions. Open and closed cash registers, performed tasks such as counting money, handling coupons and vouchers. Assisted in checking customer's out as well as helping them locate items that they wanted to switch out. Also helped customers with returns and exchanges. Managed customers concerns in a calm and friendly manner. Stocked and organized shelves and reported any items that were damaged or lost. Assisted co-workers with any issue they were having on the floor, and reported to the manager if the situation was out of hand.
Supervisor and teacher to children
Kids for company
1996 to 1999
Created and implemented a full schedule of activities that included meal plans, brain engaging activities, nap time, and physical exercises. Parents were notified of any significant concerns a child showed throughout the day.
Teacher
La Petite Academy - Learning Care Group
1990 to 1993
Taught kids ages 4-5. Created and implemented a full schedule of activities that included meal plans, brain engaging activities, nap time, and physical exercises. Parents were notified of any significant concerns a child showed throughout the day.
Education
Bachelor's degree in Science
Maha Rani College
Skills
• Customer Service
• Cash Register
• Cash Handling
• Team Player
• Cooking
• Inventory
• fast learner
• Word
• Microsoft Office
• Bilingual
• Communication skills
• Merchandising
Certifications and Licenses
Teaching Certificate
Certified Notary Public