Blog 2: Msicertified.com
SIX SIGMA ONLINE TRAINING – ONE OF THE MANY ADVANTAGES THAT IT OFFERS (Part 2) Taking our discussion of the benefits of online six sigma training forward, let us look at one more of the prominent advantages that this course offers to develop your career prospects. Customer satisfaction If there is one aspect attached to the tag of six sigma, it is customer satisfaction. The very essence of the concept dictates that companies ought to work towards achieving such a high level of professional efficiency that their clients are able to gain maximum satisfaction from the products being sold or services being offered. The idea here is to provide a very high quality in every aspect to customers, trying to minimise operational mistakes and making sure that what reaches the customers is exactly what you had promised to deliver. After successfully completing an online Six Sigma course, you will possess knowledge regarding one of the key tenets--by initiating enhancements to work processes and delivery of service, costs are reduced and customer demands are met which also satisfy organizational requirements. Making this happen requires the manager to get to the root cause of the problem. Every aspect of an ongoing project or set of operations is analysed to determine the level of efficiency with which they are being carried out. Steps are taken to correct any fallouts or shortcomings. In the end, when all the components of a company’s operations are performing at optimum capacity, high quality of deliverables is achieved that eventually leads to high customer satisfaction and improving market reputation.