crowdsourcing | storytelling | citizenship
People’s Insights: Volume 1, Issue 27
McDonald’s Mein Burger
McDonald’s Germany – Mein Burger To celebrate its 40th anniversary in Germany, McDonald’s launched a six-month-long crowdsourcing campaign, inviting Germans to make their own burgers online.
Photo from birgerking on Flickr Campaign site - www.mcdonalds.de/mein_burger/
Germany's 1st crowdsourced burger People used the ‘Burger Configurator’ tool to choose from 70 ingredients (bread, meats, sauce) to build their dream burgers, and to give them a personalised name.
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We knew that many dreamed of creating their own individual McDonald’s burger. A burger that would appear on the plates of our two million daily guests. So we created a competition and invited everyone to take part. - Razorfish Germany.
DIY marketing McDonald’s empowered participants, providing do-it-yourself tools to make personalised banners, video promos and posters. An attractive gallery showcased the burgers for smoother public voting.
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Facebook.com/McD
It's all about the execution in this case as Razorfish... provided the tools for users [to] promote their burger creation and encourage their friends, as well as the general public, to vote for the eventual winners. - Reuben Halper, Google UK @ Five Cool Things
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“Your video, Flyer, Profile, Wallpaper, Web Banner, 1 on 1 for Facebook” (courtesy: Google Translate)
Celebrating the winners Five finalists were chosen and given star treatment.They starred in their own TV commercials, and their burgers were served across Germany for a week each. Just Stevinho won after the last round of voting.
Photo from stevinho.justnetwork.com
Photo from junkfoodtaster.com
Impact online and in real life Online: 116,000 burgers created, 1.5 million votes cast and every fourth German online reached. In real life, the campaign set local benchmarks for promo burgers sold, customers gained and revenue raised.
160,354 votes
10,104 views
10,574 views 45,832 votes Collage: Votes on McDonalds site, Views on McD Germany YouTube, Engagement on McD Germany Facebook & Comments from blogs around the web
The secret sauce: Name your burger The personalised names served as an outlet for creativity and, more importantly, as enticing short-form content pegs people could push out while asking for votes.
Comment from the Insights Network, MSLGroup Community
Facebook comments on a blog post at KnowYourMeme.com
The secret sauce: Tapping into communities Online communities played a key role in building hype and spreading reach. In 2011, the community of prominent gaming podcaster Steven ‘Stevinho’ Krömer helped the McStevinho win.
(Courtesy: GoogleTranslate ) 1) trendspektor.de/2880/lifestyle/mein-burger-2012-die-communities-dominieren-die-mcdonald%C2%B4s-burgerwahl/ 2) stevinho.justnetwork.eu
Power of niche communities: Bronies Sebastian, a participant, tapped into the power of the German Bronies* by naming his burger Scootaloo, after a character on ‘My Little Pony’*. His burger received the maximum support – more than 160,000 likes. 160,354 votes “So now German Bronies have a awesome place to meet up” - Vinnyboiler “ If this burger would win the final competition, i would defenitly buy it. :D “ - Pinkie Swirl “YES! Being German finally pays off! I normally avoid it, but I think it's about time to visit McDonald's again ” - dontstopme “brb, flying to Germany to order a chicken sandwich” - Haloman2023
Comments in Brony fan site Equestria Daily, and on YouTube (Courtesy: GoogleTranslate )
*Bronies - community of male fans (age 13 - 30) of animated TV series My Little Pony, described by Gawker as: "One of the strangest, most volatile fanbases on the internet, a fan base as entitled and obsessed as that of any adult sci-fi series or comic book."
Global brand, local relevance Traditional German ingredients - Nuremberg grilled sausages, black forest ham, pretzels - were most successful. This campaign allowed McDonald’s to connect with Germans on a deeper, more personal level.
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This year’s first place winner has Germany written all over it… …The ultimate winner was the Pretzelnator which consists of a pretzel bread bun with sour cream, onions, lettuce, schinken, hard cheese, beef, and cheddar cheese. What more could you expect from a German creation?
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http://www.germanpulse.com/2012/04/25/the-pretzelnator-becomes-mcdonalds-latest-menuitem-in-germany/
Local campaign, global reach Digital is a global medium, and McDonald’s a global brand. Participants tapped into global communities to gather votes, exposing the Mein Burger campaign to browsers across the globe.
1) http://thefatbrat.com/2012/05/02/make-this-please-mcdonalds-pretzelnator/ 2) http://www.thedailymeal.com/mcdonalds-release-pretzel-burger-germany
Crowdsourcing campaign, and control Brands relinquish control when crowdsourcing content. They need to monitor their properties closely, and act swiftly to rectify embarrassing situations. McDonald’s succeeded in containing one such situation.
Comments from knowyourmeme.com/photos/231595-4chan
Crowdsourcing in the F&B space Several food and beverage brands globally have experimented with crowdsourcing product innovation, to varying degrees of success, including Domino’s Pizza, Ben & Jerry’s ice-cream, and Mountain Dew.
Domino’s Pizza Australia
Ben & Jerry’s ice cream, Global campaign (13 countries)
Domino’s Social Pizza - https://www.facebook.com/DominosAustralia/app_227610497336841 Read about Ben & Jerry’s - http://mashable.com/2011/02/20/crowdsourcing-case-studies/
More People’s Insights Weekly reports Every week, we dive into one topic for discussion on the MSLGROUP Insight’s Network and discuss insights and foresights, in three key areas: crowdsourcing, storytelling and citizenship.
Crowdsourcing
Storytelling:
Citizenship
Mahindra Spark the Rise
@MarsCuriosity
#Kony2012
For more reports, visit: peopleslab.mslgroup.com/peoplesinsights/
Read People’s Lab insights and foresights The People’s Lab team shares the insights and foresights from the MSLGROUP Insights Network on the People’s Insights weekly blog and the People’s Insights Quarterly magazine.
MSLGROUP Insights Network
People’s Insights weekly blog
People’s Insights Quarterly magazine
50+ MSLGROUP planners share and discuss inspiring projects on corporate citizenship, crowdsourcing and storytelling.
We deep dive into conversations around one project -- on the MSLGROUP Insights Network itself but also on the broader social web -- to distill insights and foresights.
Every quarter, we will compile the best insights from the network and the blog in the iPad-friendly magazine, as a showcase of our capabilities.
For more, visit http://peopleslab.mslgroup.com
Coming soon: People’s Insights Annual Report In early January 2013 we will publish the People’s Insights Annual Report, in which we synthesize our insights from throughout 2012 and provide foresights for business leaders and change-makers for 2013.
People’s Lab: Crowdsourcing Insights & Innovation People’s Lab is MSLGROUP’s proprietary crowdsourcing platform and approach that helps organizations tap into people’s insight for innovation, storytelling and change.
For more, visit http://peopleslab.mslgroup.com
For People’s Lab solutions, contact pascal.beucler@mslgroup.com