Career Development Center -- Job Search Handbook 2012-2013 by Cindy Norberg

2012-2013

Career Development Center

[Job Search Handbook]

careers@mnstate.edu 218.477.2131 Our Mission

www.mnstate.edu/career

The MSUM Career Development Center supports students in discovering their passions by providing programs, education and services throughout their journey from student to professional.

What can the Career Development Center do for you? We offer services to support you at every stage of your college career, no matter what questions you may be asking.

What do I do with my life? What should I major in? What do I do with this major? Career Counseling and Assessment Meet with one of our professionals to discuss who you are, where you are, and where you are going! We can help you consider how you can make the most of your time right now to leverage your success for the future. Start early!

How do I find a job after college? Should I get an internship? Is graduate school right for me? Job Search Support Let the Career Development Center staff help you navigate through the job search process. Allow us to guide you if you need to write a resume, prepare a cover letter, or impress employers with your application. Donâ&#x20AC;&#x2122;t forget about interviewing and networking! Have a quick question? Stop by our office in Flora Frick 151 to check out our walk-in office hours or email us at careers@mnstate.edu. Find answers by connecting with us! No matter where you are on your path, let us help you find the next step to discover your passions. Check out one of our workshops or make an appointment to meet with our staff. Stop by the Career Development Center homepage!

Career Development Center Handbook

[Table of Contents] Career Four-Year Plan. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Internships. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Graduate School. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Job Search tips. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Resume tips, dos and donâ&#x20AC;&#x2122;ts. . . . . . . . . . . . . . . . . . . . . . . . . . 11 sample resumes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 resume brainstorm worksheet. . . . . . . . . . . . . . . . . . . . . . 19 resume headings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 what employers look for when hiring. . . . . . . . . . . . . . . . . 22 action words. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 the magic bullet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 How to write a cover letter. . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 cover letter sample. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 cover letter tips. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 thank you letter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 About interviewing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 behavioral interviewing. . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 sample questions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 how to dress for success . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Who makes a good reference? . . . . . . . . . . . . . . . . . . . . . . . . 36 sample reference sheet. . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Preparing for the job fair . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 what to bring along. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 during . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 after. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Career Development Center Handbook

[The Career Development Four-Year Plan] ACADEMIC

CAREER

PERSONAL/SOCIAL

FRESHMAN YEAR—IMAGINE • Meet with your academic advisor and explore academic disciplines • Sign up for introductory elective courses • Talk with faculty, actively participate in class • Create good study habits, maintain a solid GPA

• Explore Occupational Outlook Handbook and related resources/books available at Career Development Center • Attend Resume Workshop • Begin creating resume and seek a part-time or summer job/internship • Make an appointment with Career Development Center for a first resume review • Register with DragonCareers

• Join at least one of MSUM’s student organizations • Spend extra time at an exciting volunteer experience or part-time job • Make time for friends and family • Join a mentoring program • Utilize self-assessment tools through Career Development Center

• Begin to research possible internship opportunities • Attend Interview Workshop • Continue to develop and improve your resume with assistance from Career Development Center • Begin looking at summer/part-time employment related to your interests

• Join a professional organization related to your major • Consider the benefits of studying abroad/ National Student Exchange • Review and reaffirm your values, interests, personality and abilities • Participate in volunteer opportunities on campus or within community

• Research companies/work environments • Interview professionals in field related to your area of interests • Job shadow professionals in your field of interest • Attend Resume Workshop for refresher • Revise resume • Network with faculty, staff and employers • Discuss career concerns with Career Development Center and your advisor/faculty

• Start exploring post-college options • Develop a list of professional references and keep in close contact with them • Begin the application process for graduate school and take entrance exams, if applicable • Continue to gain practical experience through activities, employment and community involvement

• Have your resume critiqued by Career Development Center staff • Attend Job Fairs and plan your job search strategy • Participate in On-Campus interviews through Career Development Center • Attend interviewing, resume and job search seminars • Participate in a mock interview to gain competitive edge • Research possible companies/organizations/ employment options • Construct portfolio, if applicable • Notify Career Development Center of any job offers

• Join state and national professional organizations • Continue to assess personal and professional post-graduation goals • Utilize all services available through MSUM and continue to stay involved • Continue to establish and maintain relationships on campus and throughout

SOPHOMORE YEAR—INVESTIGATE • Learn about career options for academic majors through Peer Advisor and faculty • Begin to solidify major • Seek assistance developing an academic plan with your advisor according to degree requirements • Apply good study habits, maintain solid GPA

JUNIOR YEAR—INTERACT • Consider adding a minor to your academic plan • Participate in an internship • Meet with your advisor to make sure you are still on the right track for graduation • Consider the possibilities of graduate or professional school • Maintain solid GPA

SENIOR YEAR—IMPLEMENT • Meet with academic advisor and confirm graduation status • Fill out all necessary graduation forms • Fill out, request and send all necessary graduate school information , i.e., transcripts, financial aid, graduate assistant and scholarship applications • Request letters of recommendation from faculty members • Maintain solid GPA

Minnesota State University Moorhead

An internship is a temporary position of employment (can be paid or unpaid) where a student or recent graduate receives practical training in a specific field or position of employment.

Is an internship right for me? Some academic majors require or strongly encourage an internship. Most students choose an internship in an area of interest to them that coincides with their major. If your major does not require an internship, you may still want to strongly consider the opportunity.

Where do I look for an internship? Your academic department may have an email listserv where internship opportunities are shared. By far the best way to find an internship is through networking—which basically means by setting up meetings with people you know and trust (faculty, Career Development Center staff, family, friends, other professionals you may know) and talk to them about your career path. Another reliable source for internship postings is DragonCareers on the Career Development Center website. Just sign up for an account, upload your resume, and start browsing the list!

•

How many credits is my internship worth? You can determine this by meeting with your departmental internship coordinator. In order for your internship to count for academic credit, it will be important to meet with this faculty member and/or your academic advisor in your major to ensure you have met the necessary academic requirements.

Do I have to take credits for my internship to count? Many students choose to apply for internships without taking academic credit. Employers think very highly of applicants who have completed successful internships. Some employers only accept interns that are taking internship credits, and others are happy to hire students (or new grads) who are not.

77% say most important influence for their decision is the candidate’s aptitude to produce timely quality work

• Employers want to see a candidate that is

passionate, enthusiastic, and confident

Due to the economy, interns are being given more responsibilities and opportunities to contribute.

[Internship]

What is an internship?

According to the National Association of Colleges and Employers: •

83% of employers surveyed said the primary focus of their internship programs is to feed their full-time hiring program.

•

Career fairs were ranked as the most effective activity for recruiting interns.

• Respondents reported converting into full-time hires.

interns

53.3% of eligible

• Median accepted salary for seniors with an internship was nearly than the median accepted salary offer to nonintern seniors.

31% higher

•

42.3% of seniors who had internships and applied for jobs received a job offer compared to 30.7% of seniors without an internship experience.

•

58.6% of interns in 2011 were offered full-time positions. Career Development Center Handbook

Graduate School Exploration Questions Preparing for graduate school is often less about the answers and more about the questions you should ask yourself. Stop by the Career Development Center if you would like support through the process!

[Graduate School]

My plan • What do I want to study in graduate school? • Am I ready to become an expert in this field? • What is my goal after graduate school? Why do I want to pursue graduate school? Is it a requirement for my field? • Have I met with a faculty member in that discipline to get their opinion about graduate school and whether it’s right for me?

The school • Have I checked out the websites of the graduate schools I am considering (where I can find out: GPA requirements, GRE or other entrance exam requirements, application process details and more)? • Do I meet the minimum qualifications for the program I want? • Have I contacted the university to talk with a current student in the program to answer my specific questions? • Have I made myself familiar with this school and the work of their faculty?

The details • Have I given my references 6 weeks notice to prepare my recommendation letters? • Have I had a trusted faculty member and Career Development Center staff review my letter of application? • Will the graduate school receive my application 30 days before the deadline?

Minnesota State University Moorhead

How to write a graduate admission essay

> What are they looking for?

• Communication style/writing ability • Future plans— (example…past desire to go into physics) • Research area(s) of interest • Ability to organize an essay • Ability to follow directions (essay length, answering the question)

> The 4-5 Paragraph Essay

• Length may be decided by number of words, 4-5 paragraphs, or 2-3 pages. • It is usually recommended that you write your letter in the 1st person. (Using “I” and “my.”) I. Paragraph One—Introduction a) Attention-getting first 1-2 sentences b) Explain what you will talk about in essay i) Past ii) Present iii) Future II. Paragraph Two—The Past a) What got you interested in physics (or, your topic area) b) Background/why graduate school/why this program III. Paragraph Three—The Present a) Experiences in college b) Grades, research, clubs, jobs… (things that expanded your interest) c) Your academic record d) Personal characteristics you have that will help you succeed in graduate school

[Graduate School]

(also known as a personal statement)

IV. Future a) Why this graduate school (you will likely apply to more than one graduate school— explain why you chose to apply to this school—what are the positive attributes the school has that caused you to apply)? b) What you want to research/do in the future? How will this graduate program prepare you? V. Conclusion a) Summarize your essay b) Restate interest in grad school

Recommended reading: Graduate Admissions Essays by Donald Asher

Career Development Center Handbook

[Job Search Tips] Full-Time Jobs

Definition: According to US Department of Labor, the Fair Labor Standings Act (FLSA) does not define full-time employment or part-time employment. Normally full-time employment is about 30-40 hours per week. (More like 35+ hours)

<Job Hunting> Get Experience • With past experience you can show you have a proven track record for success • If you have experience, employers may not have to spend as much time/money/effort training you • You can perform better in the interview, be more familiar with topics, and expand on familiarity with examples from your performance

Stay Connected • Never say no to anyone offering to introduce you to someone else • Connect to the “offline” world; don’t look for jobs only online • Learn as much about the companies that interest you and consider your options • Consider joining your university’s alumni association. These groups host events that can help you land a position and can help you meet potential employers

<Employer perspective> • Employers want to see a candidate that is passionate, enthusiastic, confident and reliable • 23% of hiring managers say candidates ability to relate their experience to the job at hand is the most important factor in the hiring decision • 63% say they view volunteer experience as equally relevant experience to paid experience • 21% view the candidate’s ability to fit in with co-workers as the trait they most want to see

• 59% are likely to hire their college interns for full time • 77% say most important influence for their decision is the candidate’s aptitude to produce timely quality work • 76% say the most important is criticalthinking and problem solving • 73% value the level of professionalism • 59% are more likely to hire a college intern permanently if they have a reputation for asking for more responsibilities

<More suggestions> Apply effectively • Fill out online applications completely and accurately. Fill out required sections along with sections that are not required • Be confident, but be aware that arrogance will hurt you more than help you • Few employers will hire someone they think will be a “problem.” Meaning they would have poor communication skills, unfriendly, dishonest, and other negative personality traits

• Don’t rely too heavily on your parents’ • Never give up, set realistic goals for help; it’s not unheard of for them to yourself and recognize that you will accompany their children to job fairs probably need to start at the bottom and even call hiring managers to convince them their child is best for the job (This will reflect very poorly on you. Interview well YOU will be expected to do your work, • Show up on time for the interview, not your parent.) and be courteous during the interview i.e. don’t chew gum, don’t • Don’t overlook job offers that fall answer your phone, and don’t sit outside of your ideal position down first • Don’t try to embellish your resume/ application with certain details, (such as a position in a previous job). Companies do background checks, and most likely the lie will be found out

• Be creative with your answers to questions in the interview. Be positive and authentic rather than only telling them what you believe they want to hear

• Don’t apologize to an employer for your lack of relevant experience. Focus on other activities that have challenged you

• Understand that the company is hiring you to help the business thrive more, so explain how you will perform that duty. If you can explain how you will make a company more money with your unique skills, you’ve got the job

• Don’t talk about compensation too early in the process of hiring. No talking about salary until a job offer is on the table. If an employer asks you, “What salary do you expect?” Answer diplomatically by saying, “I am sure once an offer is presented, we will be able to negotiate a salary that is favorable for both parties”

Minnesota State University Moorhead

[5 Steps to a Great Resume] When you write your resume… 1. Brainstorm

• Make a list of work experience, volunteer experience, certifications/training, memberships, skills and extra-curricular activities • For ideas use the Brainstorming worksheet on page 19

2. Categorize

• Decide which headings to include in your resume • Group the items on your list according to these headings • For common resume headings see page 21

3. Expand

• • •

Elaborate on duties performed and on skills used or gained through your experiences. These will be turned into bullet points under each item To learn how to turn your duties and skills into professional bullet points, see page 26 For action verbs you can use to begin each bullet, see page 24

4. Format • • •

Organize your items by using a consistent format such as: Position Title, Organization, City, State Date Follow this section with relevant bullet points that begin with action verbs For a guideline for formatting see page 12 for sample resumes

5. Review

• Proofread your resume and bring it in to Career Development Center for review

DON’T

• Keep it down to one page (there are few exceptions)

• USE A TEMPLATE

• Use an appropriate font (Times New Roman, Arial) and font size (11 or 12 pt.)

• Include a photograph or personal information such as age, marital status, or national origin

• Use consistent formatting (spacing, capitalization, bullets)

• Try to make your resume look creative through colored paper or pictures

• Emphasize your transferrable skills

• Use personal pronouns (I, my)

• List the university from which you received your degree

• List hobbies or interests unless they contribute to your overall objective

• Use high-quality bond paper with an attractive texture

• Include information about your high school

• Use a professional sounding email address (ex: firstlastname@example.com)

Career Development Center Handbook

General Resume #1

Sally Jones

1819 479th St S Apt 1754 Fargo, ND 58103 701-895-3791 | sjones@coldmail.com

Education_____________________________________________________________________________ Bachelor of Arts in Communication Studies Minor in Community Health Minnesota State University Moorhead (MSUM) Moorhead, MN GPA 3.34; Deans List 2 semesters Earned college expenses working 20 hours per week while enrolled full time

May 2015

Sales & Marketing Experience_______________________________________________________ International Reservation Sales Specialist, Airports International, Chicago, IL April 2012-Present Developed excellent communication skills by booking routine to complex corporate domestic and international air, hotel, and car reservations by phone or email Established strong customer relationships through providing client support in regard to navigating company website and changing/cancelling client reservations Gained problem solving skills by communicating with airlines to assist clients with reservations Marketing & Promotions Intern, Rickâ&#x20AC;&#x2122;s Corner Grill, Fargo, ND November 2011-May 2012 Distributed event information to local businesses to promote events Photographed events to update company website and create company newsletter Updated daily event information on company website using BrightEyes software Account Management Intern, Altru, Grand Forks, ND July 2010-September 2011 Gained communication skills observing sales executives and account managers in sales presentations and client visits with employees and brokers Developed knowledge of insurance industry by completing projects in the large group tracking system and broker certification process Obtained knowledge of internal and external communications through observing marketing and public relations departments Observed corporate departmental responsibilities including pharmacy, corporate communications, and human resources

Related Experience___________________________________________________________________ Customer Care Associate, Jade Systems, Atlanta, GA February 2009-May 2010 Demonstrated strong organization skills by assisting health care providers in updating and verifying insurance information Communicated with patients and pharmacists by phone/email answering insurance questions

Volunteer Experience________________________________________________________________ Dogs are Special, Moorhead, MN; Chicago, IL, Atlanta, GA September 2010-Present Demonstrated responsibility and resourcefulness by walking dogs Gained excellent problem solving and event planning skills by arranging dinner for 50 donors Raised $5000+ in 2001 for Moorhead Area Humane Society

Computer Skills ______________________________________________________________________ GDS travel agency software including BobsUncle and FraydieKat Word, Excel, PowerPoint, Adobe and Photoshop

General Resume #2

Ben Jefferson

214 96th Ave N, Moorhead, MN 56560 | 218.500.7396 | benjeff@greatmail.com

Education Bachelor of Science in Business Administration, Emphasis in Management Minor in Leadership Minnesota State University Moorhead (MSUM), Moorhead, MN Recipient of MSUM Upper Class Scholarship Served on College of Business & Industry Deanâ&#x20AC;&#x2122;s Advisory Board Maintained 3.25 GPA while working 35-40 hours per week

May 2013

Internship Administrative Intern, Mercy Hospital, Allina Health, Coon Rapids, MN, Summer 2012 Acquired expertise of hospital departmental functions Supported analysts with data research regarding patient flow and demand capacity Expanded knowledge of HIPAA and OSHA standards and regulations

Related Experience Service Manager, Red River Valley Ford, Fargo, ND, August 2011-present Directed operations and supervised 9 service repair technicians and 4 detailers Delivered excellent customer service to concerned customers; upheld corporate warranty policies Monitored loaning of fleet vehicles and facilitated customer check-in and check-out Managed use and maintenance of complex repair equipment, estimated $3,000,000 in value Interviewed, hired and oriented new service repair technicians Provided input for marketing team recommending service coupons and promotions for customers Resident Assistant, Housing and Residential Life, MSUM, 2010-2011 Acted as leader and mentor for students living in campus residence halls Coordinated programs to encourage academic and social success for residents Completed intensive paper work as required by campus policy and state regulation Executed leadership skills through serving in multifaceted supervisory role

Leadership Healthy Students Committee, Hendrix Health Center, MSUM, 2010-2011 Developed professional communication skills while working with campus stakeholders on student health issues Communicated feedback from students to committee members to ensure effective advocacy for student concerns Dragon Ambassador, Office of the President, MSUM, Summer 2010-present Served as public relations representative for MSUM at alumni banquets and presidential socials Provided campus tours for prospective students; ushered and assisted during commencement Students For Now Leaders Always, MSUM, October 2011-Present Donated time and talents to multiple nonprofit organizations in the Fargo-Moorhead Area Collaborated with other students to determine new and best ways to help community

Resume including coursework

Low on experience? Applying for an internship? This format can show employers how your classroom experience has prepared you.

Samantha Wagner 1795 Appletown Road Octopusland, ND 12346 (212) 555-8914 wagner.s@mnstate.edu EDUCATION

EMPLOYMENT

Bachelor of Science in Paralegal Emphases in Probate/Tax, Civil Litigation, and Commercial Law Minnesota State University Moorhead (MSUM), Moorhead, MN • GPA 3.12; Dean’s List, 3 Semesters

Expected May 2015

Cumberson Family Restaurants, Green Lake Township, MN May 2009 -Present • Enhanced leadership abilities through supervising and training new employees • Communicated effectively with customers to resolve concerns Dragon Swim School, MSUM September 2010 - Present • Acquainted children ages 3 to 8 with water and life saving swimming skills • Informed and discussed with parents concerning progress of children

CAMPUS INVOLVEMENT

President, Minnesota State Paralegal Association Moorhead (MSPAM) • Nominated and elected by peers • Raised $500 for Women’s Center • Participated in Children’s Book Fair; Hornbacher’s Community Day • Team Captain for 2010 Relay for Kids

RELATED COURSEWORK

Civil Procedure • Studied procedures, documents and techniques used in trial practice • Drafted Complaint, Answer and Motions based on Minnesota Law Debtor-Creditor/Bankruptcy • Studied laws on extension of credit, debtor/creditor rights, and bankruptcy, including liquidation, business reorganizations, and adjustment of debts • Drafted Chapter 7 Bankruptcy using BestCase Software Elder Law • Studied public benefits programs that provide economic maintenance and financing of health care for elderly citizens, including Medical Assistance and Medicare • Prepared Health Care Directive for senior citizen in the community Interviewing • Developed and practiced skills to elicit comprehensive factual information about legal issues to assist client in understanding legal procedure Legal Ethics • Studied laws governing professional ethics of attorneys with emphasis on Rules of Professional Conduct and their implications for paralegals Legal Research and Writing • Developed skills using the United States Code, North Dakota Century Code, Minnesota Statutes, and Westlaw

Research Resume/CV

For students applying to research-related fields and/or graduate school.

Jordan Walburg

8859 Intersect Blvd. Moorhead, MN 56560 jordanwalburg@mnstate.edu | 701-999-8156 (cell) EDUCATION: Bachelor of Arts in Biology with an emphasis in Health and Medical Science Minnesota State University Moorhead (MSUM), Moorhead, MN Expected May 2014 GPA 3.65, Deanâ&#x20AC;&#x2122;s List 3 semesters UNDERGRADUATE RESEARCH: Original habitats of turtles and slugs, MSUM Spring 2013-present Under the direction of Dr. Olivia Smitherwather Employed population genetics to compare genetic diversity within populations of turtles and slugs in Northern Minnesota Isolated DNA, utilized gel electrophoresis, NanoDrop spectrophotometer, & PCR Goldfish predator detection, MSUM Spring 2012 Under the direction of Dr. Beltrom VonBeakerson Monitored goldfish behavior as a response to predator cues in order to test whether bowl-raised goldfish can be trained to detect predators prior to release Published in the American Journal of Fish, Summer 2012 PRESENTATIONS: Turtles are not sluggish! Spring 2013 Will present at MSUM Student Academic Conference Spring 2013 Composed 20-minute presentation on results of turtle and slug research for researchers/peers Fish are awesome Fall 2012 Presented at National Association for Fish Science conference, Chicago, IL March 2012 Will present at MSUM Student Academic Conference Spring 2013 Poster presentation on process of publishing goldfish predator detection research RELEVANT COURSEWORK: Super Advanced Biology, MSUM Spring 2012 Developed laboratory research skills and gained proficiency with XYZ and ZBS technologies Incredibly Related Biology, MSUM Fall 2011 Advanced writing ability producing weekly 12-page lab reports in multiple topic areas EMPLOYMENT: Administrative Assistant, Memorial Hospital, Moorhead, MN Summer 2012 Displayed organizational skills by sorting and prepping patient medical records America Reads Tutor, Robert Asp Elementary, Moorhead, MN 2011-2012 Performed literary assessments based in fluency and comprehension Jumpstart Teacher's Assistant, Fargo Public Schools, Fargo, ND Summers 2008 & 2009 Assisted with orientation program for incoming high school freshmen ATHLETICS: Intramural Basketball, MSUM 2010-present Maintained time management skills managing complex practice schedule Demonstrated high work ethic and dedication recruiting new team members VOLUNTEER: Suicide Prevention Walk, Foundation for Suicide Prevention; Fargo, ND Fall 2012 Homeless and Hungry, Set up and organized food/clothing tables; Fargo, ND Fall 2012

Functional Skills Resume

If the majority of your work experience is in the same field (customer service, human services, construction, the like), you may want to develop this type of resume.

Robert Allen Jones

2737 470 St. S Apt. 364 | Fargo, ND 58103 | bob.jones@mnstate.edu | (701) 555-8414

Education_________________________________________________________________ Bachelor of Science with majors in Finance and Technology Emphasis in Industrial Management Minnesota State University Moorhead (MSUM), Moorhead, MN Expected December 2013 GPA 3.99; Dean’s List all semesters Courses: Advanced Financial Operations, Technology Management, Safety Regulation Associate in Applied Science in Manufacturing Technology Minnesota State Community and Technical College (MSCTC), Moorhead, MN GPA 3.75; Dean’s List

May 2010

Related Experience_____________________________________________________ Management Proceeded according to management and corporate requests and policies; utilized information from frequent detailed reports to maintain efficiency Utilized Microsoft Excel to develop reports for corporate leadership illustrating documentation of product inventory Demonstrated strong attention to detail by generating reports using internal MRP software; trained new staff on MRP Utilized detail orientation to manage fleet schedules in order to route product to store efficiently, resulting in increased revenue Demonstrated commitment to accuracy by maintaining responsibility for correct truck orders to ensure compliance with corporate transportation procedures Manufacturing Sustained focus on quality assurance by maintaining clean safe work areas Displayed intensive work ethic in inclement weather conditions and overtime hours Upheld stringent safety policy and procedure required for assembly line process Continuously improved efficiency by reorganizing and cleaning warehouse Illustrated high level of responsibility by monitoring complex machinery, tank levels, fuel consumption, and flow rates of liquid to ensure proper rate of function for machinery resulting in safe working conditions and efficiency Managed time effectively accomplishing tasks within brief timeframe to meet deadlines and OSHA regulations

Employment______________________________________________________________ Manufacturing Associate, Bobcat, West Fargo, ND April 2011-Present Operator, Energy Reclamation, Wilson, ND Summer 2010 Area Lead—Receiving, Sal’s Hardware, Fargo, ND April 2008-September 2010 Equipment Operator, Jamestown Technologies, Jamestown, ND Summer 2007 Assistant Groundskeeper, Wilson Municipal Golf Course, Wilson, ND Summer 2006 Jones Family Farm, Jamestown, ND

Teaching Resume

Sarah Jackson th

1203 7 Avenue North, Underwood, MN 56586 | s.jackson@mnstate.edu | 219-555-2135 EDUCATION_______________________________________________________________________ Bachelor of Science in Elementary Education emphasis in Social Studies Minor in Teaching English as a Second Language Minnesota State University Moorhead (MSUM), Moorhead, MN GPA 3.95 May 2013 CLASSROOM EXPERIENCE_________________________________________________________ ELL Student Teacher, Fargo High School, Fargo, ND Spring 2013 Initiated and designed team-building/language enhancing activities for students to gain language skills and build personal connections Planned and implemented summer curriculum through collaboration and teamwork with cooperating teacher and other summer school teachers ELL Tutor, Lincoln Elementary School, Fargo, ND Tutored caseload of 7 students, 3 days a week, to help students reach academic goals Collaborated with classroom teachers to enhance student success

Spring 2012

ELL Tutor, Fargo South High School, Fargo, ND Spring 2012 Helped students with homework while maintaining a positive and welcoming environment PRACTICA EXPERIENCE___________________________________________________________ 5th Grade, Ellen Hopkins Elementary, Moorhead, MN Fall 2011 Integrated fluidly into 5th grade classroom as student/co-teacher for 3 weeks, all day-every day Successfully taught: Everyday Mathematics, differentiated reading groups, reading recovery and running records Fall 2011 2nd Grade, Madison Elementary, Fargo, ND Collaborated with 2 student teachers to create meaningful, hands-on, inquiry based lessons Became familiar with the school wide discipline plan, “Nurtured Heart” including positive reinforcement, praise, and being proactive with student behavior Fall 2010 6th Grade, Fargo South High School, Fargo, ND Created interactive game for ELL students to review test material and highlight language skills Observed, interacted, and taught students in 5 sheltered instruction classes including; Economics, Western Civilization, U.S. Government, Political Science and Introduction to Social Studies 1st Grade, Cheney Middle School, Fargo, ND Spring 2010 Executed hands-on social studies lesson plans that utilized PowerPoint and Smart Board 5th Grade, Reinersten Elementary, Moorhead, MN Observed specialized classroom that focused on behavior and etiquette Participated in “Parent Night” and implemented activities for students

Spring 2009

RELATED EXPERIENCE____________________________________________________________ Recreation Leader and Coach, Parks and Recreation, Underwood, MN Summers 2003-2011 Planned curriculum 6 consecutive summers for children ages 3-12 in day camp environment Co-created and implemented Tiny Tots Sports program; coached ages 3-4 Student Orientation Counselor, MSUM 2010-Present Assisted incoming students to enable welcoming transition to MSUM Provided individualized support for group of 20-30 college freshmen throughout school year

[Resume Tips] • Omit the personal pronouns “I” and “my” throughout resume • Use a professional email address. Use mnstate.edu account, or something like: firstname.lastname@domain.com

EDUCATION SECTION Formatting:

Honors (if any), Degree title, Major, emphasis/minor College full name (abbreviation), City, State

Graduation date

Example: Cum Laude, Bachelor of Science in Business Administration, emphasis in Marketing Minnesota State University Moorhead (MSUM), Moorhead, MN May 2012 • List overall GPA or Major GPA, whichever is strongest, omit GPA if under 3.00 • Begin with most recent degree and work backwards listing only post-secondary education • If you have had a job while enrolled in classes, state that here Example:

Bachelor of Science in Mass Communications, Emphasis in Public Relations Minor in Communication Studies Minnesota State University Moorhead (MSUM), Moorhead, MN May 2014 • Major GPA 3.95; Dean’s List 4 semesters. • Recipient of 3 scholarships including MSUM Upperclass Scholarship. • Worked 15-20 hours per week while enrolled full time.

RELATED EXPERIENCE SECTION Formatting: Example:

Job Title, Company, City, State Dates Marine Mammal Intern, Shedd Aquarium, Chicago, IL

Summer 2010

Everything should be in reverse chronological order (most current job first) Bullet points will: • Highlight accomplishments related to future position desired • Show promotions or increase in responsibility • Include transferable or desirable skills and accomplishments or results • Refer to magic bullet sheet on page 26

AWARDS/HONORS List honors beginning with most significant. You may include honors under the Education section, if you prefer. Avoid repetition.

OTHER POSSIBLE SECTIONS AND HEADINGS ACTIVITIES or PROJECTS or PRESENTATIONS or PUBLICATIONS - Present ability to work on a team, to present evidence of leadership ability and perseverance to carry a project to completion. COMMUNITY INVOLVEMENT- Consider participation where you gained needed skills. COMPUTER SKILLS - List computer application with proficiency level designated. LANGUAGES - List languages in which you are fluent. Include ability to read/write.

Minnesota State University Moorhead

[Brainstorming Worksheet for Resumes] (Include EVERYTHING!) 1. EDUCATION Degree, Major, Minor, Emphasis________________________________________________________________ Deanâ&#x20AC;&#x2122;s List_______________________ GPA__________________ 2. EMPLOYMENT, INTERNSHIP, PRACTICUM

Title of Position

Company, Location

Detailed Duties

Title of Position

Skill Acquired

Company, Location

Detailed Duties

Title of Position

Detailed Duties

Dates

Skill Acquired

Company, Location

Dates

Skill Acquired

Career Development Center Handbook

3. EXPERIENCE *Post high school (Campus Involvement/Athletics, Military, Leadership Roles/Offices held, Organizations, Clubs, International Travel)

4. SPECIAL SKILLS (Languages, Art, Music, Computer)

5. AWARDS/HONORS (Scholarships, Military Achievements, Girl Scout Gold Award, Eagle Scout, Pageants)

6. RELATED COURSEWORK *Omit Introduction classes (Learning outcomes, presentations, research, projects)

7. VOLUNTEER WORK/RELIGIOUS INVOLVEMENT

Minnesota State University Moorhead

The following is a list of headings from which you may wish to make selections as you plan the organization of information on your resume. If you do not find a heading on this list that best describes an area of strength you have to offer, create one.

Study Abroad International Study Licensures/Certifications Concentrations Areas of Concentration Internship: Examples • Computer Internship • Accounting Internship • Social Work Internship Areas of Expertise Related Experience (Major) Experience: Examples Business, Accounting, Teaching, Electronic, Management, Sales, Design, Illustration, Counseling, Theater Professional Development Organizational Involvement Professional Organizations Professional Involvement Professional Activities Professional Workshops and Seminars Workshops Seminars Special Training Consulting Communications Consultant Business Consultant Special Projects College Activities

College Achievements Regional/State Honors National Honors Professional Workshops Professional Honors Professional Recognition Professional Achievements Research Research Experience Research Interests Thesis Topic Leadership Experience Leadership Skills Leadership Roles Computer Experience Computer Skills Computer Languages Computer Expertise Technical Background Technical Skills Instructional Skills Communication Skills Speaking Skills Writing Skills Photography Skills Publications Communication Specialty Organizational Ability Capabilities Special Skills Volunteer Involvement Volunteer Activities Volunteer Services Civic Activities Civic Involvement School and Community Activities Community Involvement

Community Activities Human Service Experience Youth Experience Public Contact Experience Community Service Volunteer Experience Languages Spanish French Fluency in Spanish International Experience Language Background Language Experience Other Experience Other Employment Summary of Experience Involvement Awards Academic Honors Honors Leadership Leadership Roles Significant Achievements Honors/Awards Personal Achievements Personal Recognition Achievements Accomplishments Other Recognition College Honors/Activities Activities/Organizations Special Honors Athletic Honors

Career Development Center Handbook

[Ideas for Resume Headings]

Related Course Work Special Courses Relevant Courses Special Electives Course Highlights Significant Courses

[What Employers Look for When Hiring] The following are some of the skills and personal characteristics employers seek as they hire or staff projects for the 21st century:

Examples/Notes □□ interpersonal/written/oral communication skills/public speaking □□ integrity, honesty, reliability and realistic job expectations □□ problem solving □□ ability to learn quickly — demonstrated commitment to learning □□ flexible/adaptable □□ energetic □□ creative/innovative □□ ability to adapt to changing systems and to handle multiple tasks □□ visionary/ability to see the bigger picture □□ teamwork – works well with others and with diverse populations □□ management skills □□ ability to delegate □□ strong work ethic (willingness to do the necessary mundane tasks and the challenging work) □□ self-starter/initiative/consistent followthrough/drive/passion □□ organizational ability/detail oriented/time management

Minnesota State University Moorhead

Examples/Notes □□ ability to prioritize □□ commitment to meeting deadlines/personal accountability □□ strategic & breakthrough thinking — analytical ability □□ active listening skills □□ effective customer service skills/serviceoriented attitude □□ leadership and willingness to accept supervision □□ risk-taker/entrepreneurial skills □□ technical skills related to specialty/computer capability □□ understanding of e-commerce □□ efficiency minded; ability to economize; attention to bottom line □□ conflict resolution/negotiating skills □□ decision-making skills □□ positive attitude, self-confident, friendly, outgoing personality □□ tactful/positive sense of humor □□ professionalism/business etiquette □□ Career goals/focus – employers expect you to know what you want to do and why you are interested in their organization

(From National Association of Colleges and Employers Annual Report. 2011--present)

Career Development Center Handbook

LEADERSHIP/ MANAGEMENT Administered Advised Analyzed Approved Assigned Attained Authorized Chaired Consolidated Contracted Coordinated Delegated Determined Developed Directed Enforced Ensured Evaluated Executed Formalized Guided Headed Hired Initiated Influenced Instituted Launched

Led Managed Mediated Monitored Motivated Negotiated Organized Originated Oversaw Pioneered Presided Prioritized Produced Promoted Recommended Represented Responded Reviewed Scheduled Sponsored Streamlined Steered Strengthened Structured Supervised Trained

CREATIVE Acted Adapted Colored Composed Conceived Conceptualized Constructed Created Customized Designed Developed Devised Directed Drew

Established Fashioned Founded Formulated Generated Illustrated Initiated Innovated Instituted Introduced Invented Originated Performed Photographed

TECHNICAL Pioneered Planned Produced Projected Redesigned Remodeled Revitalized Shaped Sketched Stimulated Transformed Visualized

ACTION WORDS All of your bullet points should begin with a verb.

TEACHING Acquainted Adapted Advised Answered Apprised Augmented Briefed Built Certified Charted Clarified Coached Collaborated Communicated Conducted Delivered Demystified Designed Developed Directed Distributed Educated Effected Empowered Enabled Enacted Encouraged Evaluated Expanded

Explained Facilitated Formulated Generated Graded Grouped Guided Implemented Influenced Informed Initiated Innovated Instituted Instructed Integrated Lectured Listened Originated Persuaded Presented Revolutionized Set Goals Stimulated Summarized Taught Trained Translated Tutored

OFFICE Administered Allocated Arranged Assisted Balanced Budgeted Catalogued Charted Collected Compiled Completed Contributed Corresponded Defined Determined Dispatched Distributed Documented Drafted

Minnesota State University Moorhead

Enlarged Evaluated Executed Filed Followed up Formalized Hired Identified Implemented Inspected Justified Maintained Managed Monitored Operated Ordered Organized Packaged Planned

Prepared Processed Procured Proofread Provided Purchased Recorded Resolved Scheduled Screened Secured Solved Specified Systematized Tabulated Transcribed Word processed

Analyzed Assembled Built Calculated Charted Compiled Computed Conceived Conducted Designed Detected Developed Devised Eliminated Engineered Expedited Fabricated Facilitated Forecast Formed Generated Improved Inspected Installed Instituted Integrated

Interfaced Launched Maintained Mastered Modified Molded Operated Overhauled Pioneered Prepared Processed Programmed Reconstructed Remodeled Repaired Researched Revamped Solved Streamlined Supplemented Surveyed Systematized Tested Upgraded Validated

SALES Arbitrated Bargained Bought Catalogued Centralized Consulted Convinced Documented Established Familiarized Identified Implemented Improved Increased Influenced Inspired Installed Investigated Judged Launched Led Maintained Marketed Mediated Merchandized Moderated Negotiated

Obtained Ordered Performed Planned Processed Produced Promoted Proposed Publicized Purchased Realized Recruited Reduced Reported Researched Retailed Reviewed Routed Saved Served Set Goals Sold Stimulated Summarized Surveyed Translated Vended

RESEARCH

COMMUNICATION

Administered Amplified Analyzed Applied Articulated Assessed Audited Augmented Balanced Calculated Charted Clarified Collected Compared Compiled Concentrated Conducted Constructed Consulted Critiqued Detected Determined Diagnosed Discovered Documented Evaluated Examined Exhibited Experimented

Addressed Arbitrated Arranged Articulated Assessed Authored Briefed Clarified Collaborated Communicated Composed Conducted Confronted Consulted Contacted Convinced Corresponded Critiqued Defined

Explored Extracted Focused Forecast Found Generated Grouped Identified Inspected Integrated Interpreted Interviewed Invented Investigated Located Measured Obtained Pinpointed Planned Prepared Processed Researched Reviewed Screened Searched Summarized Surveyed Systematized Unearthed

Deliberated Demonstrated Described Directed Drafted Edited Enabled Enlisted Facilitated Formulated Influenced Informed Interacted Interpreted Interviewed Lectured Mediated Moderated Negotiated

HELPING

Persuaded Presented Promoted Publicized Published Reconciled Recruited Rectified Reported Spoke Summarized Taught Trained Translated Transmitted Unified Wrote

MORE ACTION WORDS

Advanced Advised Aided Arbitrated Assessed Assisted Attended Augmented Backed Braced Boosted Clarified Coached Collaborated Comforted Consoled Consulted Counseled Diagnosed Educated Encouraged Expedited Facilitated Familiarized Fostered Guided Helped Inspired

Instilled Mediated Mentored Ministered Motivated Negotiated Nourished Nursed Nurtured Optimized Promoted Reassured Referred Rehabilitated Represented Served Settled Supported Supplied Stabilized Streamlined Translated Treated Tutored Unified Volunteered

FINANCIAL Adjusted Administered Allocated Analyzed Appraised Audited Balanced Bought Budgeted Calculated Conciliated Cut Decreased Developed Dispensed Disbursed Distributed Doubled Downsized Eliminated Economized Exceeded Figured Financed Forecast Funded Gained Generated

Increased Invested Maintained Managed Marketed Planned Projected Purchased Reconciled Reduced Reported Researched Retailed Saved Secured Sold Solicited Sourced Specified Supplemented Systematized Tested Tripled Underwrote Upgraded Upsized Vended

GENERAL Accelerated Accomplished Accredited for Achieved Adapted Adept Adhered Advanced Advocated Appraised Appreciated for Arranged Assured Attained Augmented Awarded Built/Cultivated relationships withâ&#x20AC;Ś Cared for Changed Charged with

Chose Chosen for Co-authored Collected Communicated Conceptualized Conserved Consultant to Contributed Converted Coordinated Copy-edited Dealt with Decided Demonstrated Earned award for Elected to Emphasized Envisioned Estimated Evaluated

Excelled Executed Expanded Facilitated First to Founded Gathered Guided Handled Improved Increased Initiated Integrated Involved in Known for Launched Led Optimized Organized Originated Outlined Overhauled

Perceived Performed Performed Pioneered Printed Prioritized Promoted Proposed Recognized as/for Reduced losses Reduced the cost Regulated Reorganized Resolved problems Restored Restructured Retrieved Revised Selected from/for Simplified Solved Spearheaded

Specialized Standardized Stimulated Streamlined Strengthened Succeeded Synthesized Tailored Tracked Trained Traveled Uncovered United Updated Upgraded Validated Visualized Won Worked closely

Career Development Center Handbook

[The Magic Bullet]

Bullet points can be powerful tools to show an employer detailed facts about your performance in a quick, easy and visually appealing manner. An employer only knows what you tell them directly. There is no need to put too much pressure on yourself as you write resume bullet points. Start small. Begin by making a list of your basic job duties. They might include: open/close the store, prepare deposits, make phone calls, or keep track of files. Once you have a list, use these steps to help you create effective bullet points:

STEP #1 – Duties & Skills • Answered phones. As you look at each duty on your list, think to yourself, “What did I get out of performing this job function?” Perhaps it was communication skills, customer service experience, organizational skills, attention to detail, or leadership. If you need help, see “What Employers Look for When Hiring” on page 22.

STEP #2 – Structure Structure your bullet point around your duty and connected skill. Use this statement as a guide:

• “I learned __[skill]__ by doing/because I did/while I did __[duty]__.” • I learned communication skills while answering phones.

STEP #3 – Action It is important to avoid the use of personal pronouns (I, my) on your resume. Also, not all of your finished bullet points can start with the phrase “I learned.” However, now that you have a structure, select a compelling verb to replace “Learned.” If you need help, take a look at the list of “Action Words” on page 24.

• Developed communication skills while answering phones.

STEP #4 – Clarify Take a second look at your duty. Ask yourself who, what, when, where and why. In the case of the ‘Answered phones’ example, ask yourself: Who was I talking to? What did we talk about? To add to the example, if you spoke to customers at a billing center, you could potentially change ‘answering phones’ to “addressing customer billing concerns.

Original Bullet Point: • Answered phones.

Revised Bullet Point:

• Developed excellent communication skills addressing customer billing concerns.

If you saw these bullets on two different resumes,

who would you rather hire?

Minnesota State University Moorhead

Formatting • Copy and paste the header from your resume. • List the date and employer address. • Address the letter to a person. ex: Dear (Mr.) (Ms.) (Dr.): If name is unknown omit the salutation completely.

Three Part Structure

First Paragraph—Introduction: Why THIS job?

Middle Paragraph(s)—Why ME?

• Tell why you are writing, the name of the position for which you are applying, and how you heard of the opening. • To catch their attention, you may also begin with a brief summary of your assets that would qualify you for the position. • Be sure to explain why you are interested in this specific position or opportunity. When people look for work they apply for multiple positions. Impress the employer by showing them you don’t just want any job—you want this job.

[Cover Letter]

How to Write a Cover Letter

Part A: Experience • Focus on things you actually did: internships, jobs, classes, activities. Part B: Skills • Focus on things you are good at as a result; think transferrable skills. • If you are applying for a specific position, use keywords from the job posting/ description in this paragraph. • Give 102 tangible examples to illustrate/describe your skills

Last Paragraph—Conclusion • Request the next step in the employment process, such as asking for an interview or suggesting a time to meet. • Suggest a preferred method of contacting you. • Say thank you, leave space to sign with your signature. • You can never go wrong with “Sincerely,” but some use “Best,” or “Warm Regards”. • Note if a resume or other supporting documents are enclosed.

Cover letters should take up 60-75% of the page, but should never be longer than one page.

Career Development Center Handbook

[More on Writing Cover Letters] The letter of application is just as important as your resume. Include one with every resume that you send unless a prospective employer provides other directions. Tailor this letter to each position for which you are applying. Make reference to the job and include highlights of your background that qualify you for it. Take care not to tell the employer what you want from them, but instead focus on what you can do for the employer. Generic letters simply do not work. Develop each letter so it reflects what is of interest to the prospective employer and sells your capabilities to the requirements of the position.

Letter of Application (may be called a letter of interest or cover letter) â&#x20AC;&#x201C; Send when applying for a known opening. Letter of Inquiry â&#x20AC;&#x201C; The purpose of this letter is to contact a school district or company about possible vacancies. Structure this letter to tell an organization why you are interested in them and outline your strengths. Include a resume.

Your Street Address OR City, State (Zip)

A newer style is to copy and paste the Header of your resume here instead.

Current Date

Use last name or you can eliminate salutation completely if name is unknown. Margins should be even and letter should be centered from top to bottom.

Name of Person Title or Position Name of Company Street Address City, State (Zip) Dear (Mr.) (Ms.) (Mrs.) (Dr.): (First Paragraph) Tell why you are writing, the name of the position for which you are applying, and how you heard of the opening. To catch their attention, you may also begin with a brief summary of your assets that would qualify you for the position. This is usually not more than a two-sentence paragraph. (Middle Paragraph[s]) Elaborate on your main qualifications, such as educational background, related work experience, professional involvement and leadership roles that relate to the position for which you are applying. Provide evidence and convince the employer that you have the personal qualities and motivation to perform well in the position. Do not merely restate the details included on your resume. (Last Paragraph) Request the next step in the employment process, such as asking for an interview or suggesting a time to meet. Suggest a preferred method of contacting you. Sincerely,

Always sign your letters!

Your Signature

Your Name (typewritten) Note if a resume or other supporting documents are enclosed.

Enclosure(s): List names of documents enclosed

Minnesota State University Moorhead

• It is a good idea to know as much as possible about the company you are contacting. Be sure you have visited the organization’s website. Get familiar with their mission and goals. • Sell your qualifications to the position requirements whenever possible. Be honest. Provide evidence to support your claims. • Don’t use a form letter. Prepare each letter individually and explain why you are interested in working for this particular employer. Use high quality paper and printing.

First and Second Paragraph Samples: First paragraph idea #1 I am writing this letter to express my interest in the Copy Editor position at the Amazingtown Herald. I had the opportunity to meet with James Smith, Assistant News Editor, at the Young Journalists of Minnesota conference in Bloomington last week. He recommended I apply after he saw my portfolio and blog, youngnewswatcher.blogarena.com. I believe my passion for journalism and my experience writing and editing make me a top candidate for the position.

First paragraph idea #2 I am writing in regard to the Construction Management Internship position available at WEBuild. As a junior at Minnesota State University Moorhead, I have had the opportunity to build professional skills, especially in CAD and leadership. After reading the WEBuild website, I know the company values being the leading contractor in the metro area. I especially appreciate how the site mentioned that this cannot be accomplished without integrity as a first priority. This strongly matches my value system, and as a result WEBuild is at the top of my list as I apply for an internship this summer.

[Cover Letter Tips]

Additional Tips for Application/Inquiry Letters:

Second paragraph idea #1 I have often been recognized as an organized leader. Serving as President of Biology Club allowed me the opportunity to provide leadership and professional development to 32 students with majors in the sciences. In January, together with a team of 3 executive board members and 26 student volunteers, we put together a local academic conference and career fair. More than 20 local employers and 150 students majoring in STEM fields attended. I was proud to have the opportunity to train the new president for next fall, and the plan is to make the event annual.

Second paragraph idea #2 From a young age I was interested and talented in writing. It first became clear that I was going to be a teacher as an 8th grader. That year I started tutoring new American students in 4th and 5th grade who were beginning to learn English writing. I found it exhilarating to develop activities for them and delightful to see their progress. I have found only more encouragement and passion as I have developed knowledge and experience through my education at Minnesota State University Moorhead. Student teaching in senior high English has felt like a natural fit for me, and I have enjoyed being involved in assisting the speech coach and journalism club advisor. I am confident that teaching the next generation to communicate, in what has become a very digital world, is a significant calling for me.

Career Development Center Handbook

[Writing Thank You Letters] A thank you letter is one of the most important yet least used tools in a job search. Use it to express your appreciation and to strengthen your candidacy. Send a thank you letter (or note) to those who helped you in your job search. When used to follow up on interviews, send within 24 hours to the individual who will be making the hiring decision and to the person who arranged the interview asking that your thanks be expressed to others who were part of the interview process (name them, if possible).

Date Name of Person Title or Position Name of Company Street Address City, State (Zip) Dear ______________________________: (First Paragraph) State the position for which you interviewed and the interview date and place. Express your sincere appreciation for their time and information. Keep thank you letter brief窶馬ever more than one page. Set the tone of your letters to be warm and personal.

(Middle Paragraph[s]) Include some reference to your conversation. Re-emphasize your strong points, or better yet, share a capability or accomplishment you forgot to mention in the interview. Draw attention to the match between your qualifications and the job requirements. (Last Paragraph) Reaffirm your interest in the position and the company and use this as an opportunity to offer concise, helpful, job-related information not previously shared. Your appreciation and enthusiasm should be apparent. Sincerely,

Sign your name!

Your Signature Typed Name

Additional Tips for the Thank You: 窶｢ Handwritten notes are often preferred. If you believe that you have established rapport with the interviewer/employer and you have good handwriting, a hand-written thank you card would be a good choice. Also, it may help make you memorable in a positive way. Note: If you are not interested in the position, it is appropriate to thank the employer (by phone or letter) and ask that your application be withdrawn.

Minnesota State University Moorhead

How Good Are Your Interviewing Skills? Excellent interview:

Average interview:

You get a job offer!

You could get called back, but it is not certain.

Interview skills need significant improvement: You did not get this job.

First Impressions

Your appearance is professional; you’re wearing a business suit. You greet and shake hands with your interviewer correctly. Your conversation is enthusiastic and engaging.

You look nice, but do not wear a suit. Your greeting is appropriate, but you forget to shake hands with your interviewer. Your conversation is enthusiastic and engaging.

Your attire is unprofessional: You wear jeans or shorts to the interview. You do not greet or shake hands with your interviewer. Your conversation is not energetic.

Interview Content

You are knowledgeable about the organization and position. You display poise and confidence. You relate your skills to the job very well.

You are knowledgeable about the position, but not about the organization. You display adequate confidence in your answers. You state your skills, but do not adequately relate them to the job.

You are not knowledgeable about the position or the organization. You are not confident in answering questions about yourself. You do not state the skills you have to do the job.

Interview Skills/Techniques

You have excellent eye contact with your interviewer (without staring). Your language and grammar are appropriate (No use of “um”!) You speak at the correct speed.

You have adequate eye contact with your interviewer. Your language and grammar are adequate; you use “um” and other inappropriate terms a few times, but not enough to disrupt the interview. You speak a little too quickly or too slowly.

You look at the floor or ceiling when speaking. Your language and grammar are inappropriate. You speak too quickly or too slowly.

Closing

You successfully convey your interest in the position. You ask appropriate questions. You thank the interviewer.

You convey some interest in the position. You are not prepared to ask questions. You thank the interviewer.

You do not show any interest in the position. You do not ask any questions. You do not thank the interviewer.

Career Development Center Handbook

[Interview Tips]

Do Your Homework:

Learn as much about the employer and industry as you can (their competition, products and services, number of employees, possible growth for the industry, and more) Review common interview questions and rehearse your response

Make a Good First Impression:

Be on time and dress appropriately. Wear a dark or gray suit and keep jewelry and cologne to a minimum Shake the interviewer’s hand and make eye contact Balance your speaking and listening, and speak at an appropriate speed Be specific and support your answers with examples or descriptions

Show an Interest:

Be enthusiastic Ask appropriate questions (How would you describe the atmosphere of your department? What challenges will the person in this position be likely to encounter?) After the interview, write a note to thank the interviewer for their time

Adapted from “Secrets to Interview Success” by Tanya Misner Letourneau in Job Choices 2011: For Business & Liberal Arts Students

Common Interview Questions

1. Tell me about yourself. Expand on your resume. 2. What are your strongest (weakest) personal qualities? 3. Tell me about a problem you dealt with at work. What caused it? How did you resolve it? 4. What is the most difficult situation you have faced and how did you handle it? 5. Do you prefer to work alone or with others? Why? 6. How do you take direction or criticism? Give an example. 7. What supervisory or leadership roles have you had? 8. What are your short-term career goals? Long term? 9. When you are faced with an important decision, what strategy do you use? 10. Share five characteristics that you feel would make you effective in this position.

Common Questions for Students to Ask the Interviewer

1. What do you see ahead for your company in the next five years? 2. What will be expected of me as a trainee? After the training program? 3. Has your company hired graduates from MSU Moorhead in the past? If so, what has their record been? 4. In your opinion, what is the most rewarding (and/or, challenging) part of working for this company? 5. What are your plans for expanding the (sales) department? 6. What do you see in the long-term future for this industry? 7. How would you describe the atmosphere of your department? 8. What challenges will the person in this position be likely to encounter? 9. What characteristics would the ideal candidate possess? 10. Who would I be working with? Who would my supervisor be?

Minnesota State University Moorhead

[Behavioral Interviewing] This interviewing strategy is designed to obtain the most information about past behavior as it relates to specific job skills. Behaviorial description interviews are based on the premise that past actions are the best predictors of future behavior.

SKILLS

Questions To Measure The Skills Needed

Organizational Skills Ability to set priorities

Describe a situation in which you had several things to do in a limited time, such as study for exams and meet part-time job obligations. What led up to the situation? How did you handle it? What was the outcome?

Ability to delegate

Tell me about a time when you were in charge of something and had to let others help you. What were the circumstances? How did you assign work? What happened?

Interpersonal Skills Client relations

Tell me about a time when youâ&#x20AC;&#x2122;ve had to deal with members of the public. Who was involved? What did you do? How did they respond?

Ability to be a team player

Tell me about a time when you helped complete a group project or helped resolve a group problem. What caused the problem or led to the need for the project? What did you do? How was the problem resolved or what was the outcome of the project?

Technical Skills Problem Solving

Tell me about the most challenging or difficult problem you have faced at work, in college or as a volunteer. What decisions did you make and/or what steps did you take to resolve the problem? What were the results?

Knowing Limitations

Tell me about a time when you had to turn to someone else for assistance. What was the situation? Whom did you ask for help? What was the outcome?

Continued on next page...

Career Development Center Handbook

Leadership Taking Initiative

Tell me about a time when you had to take charge and get a job done or resolve a difficult situation. What did you do? What happened?

Influence

Describe a situation in which you were able to positively influence the actions of others in a desired direction. What sort of leader do people say you are? How do you know? Are you satisfied with their perception of your leadership?

Emotional Control Anger

Tell me about something that angered you on the job. What did you do or how did you respond? What was the result?

Personal Adaptability

Tell me about the last time you were criticized by a supervisor/professor. In your opinion, was the criticism valid? How did you handle the criticism? What did you learn from the situation?

Minnesota State University Moorhead

1. Describe a time on any job which you’ve held in which you were faced with problems or stresses which tested your coping skills. What did you do? 2. Give an example of a time in which you had to keep from speaking or not finish a task because you did not have enough information to come to a good decision. 3. Give an example of a time in which you had to be relatively quick in coming to a decision. 4. Tell me about a time in which you had to use your spoken communication skills in order to get a point across that was important to you. 5. Can you tell me about a job experience in which you had to speak up in order to be sure that other people knew what you thought or felt? 6. Give me an example of a time in which you felt you were able to build motivation in your co-workers or subordinates at work. 7. Give me an example of a specific occasion in which you conformed to a policy with which you did not agree. 8. Describe a situation in which you felt it necessary to be very attentive and vigilant to your environment.

12. Give me an example of a time when you had to go above and beyond the call of duty in order to get a job done. 13. Give me an example of a time when you were able to successfully communicate with another person, even when that individual may not have personally liked you. 14. Describe a situation in which you were able to effectively “read” another person and guide your actions by your understanding of their individual needs or values. 15. What did you do in your last job in order to be effective with your organization and planning? Be specific. 16. Describe the most creative work related project which you have carried out. 17. Describe a time in which you felt it was necessary to modify or change your actions in order to respond to the needs of another person. 18. Give me an example of a time when you had to carefully analyze another person or a situation in order to be effective in guiding your action or decision. 19. What did you do in your last job to contribute toward a teamwork environment? Be specific.

9. Give an example of a time in which you had to 20. Give me an example of a problem which you use your fact finding skills to gain information faced on any job you have had and tell me for solving a problem - then tell me how how you went about solving it. you analyzed the information to come to a 21. Describe a situation in which you were able to decision. positively influence the actions of others in a 10. Give me an example of an important goal desired direction. which you had set in the past and tell me about your success in reaching it.

[Interview Questions]

Typically, a wide variety of questions can be used to gain information about a candidate’s job skills. Use these questions to practice so you will be able to market specific job skills effectively in the interview.

11. Describe the most significant written document/report/presentation which you have had to complete.

Career Development Center Handbook

[Interview Attire]

One of employers’ most significant criticisms of college students and new grads is their lack of professional dress. Be sure to pay careful attention to your appearance before leaving for a career fair or interview. If you would like specific tips, stop by the Career Development Center.

what to wear:

what not to wear:

Thanks to LSU Baton Rouge, LA for this Graphic.

[References] • Separate sheet from your resume • Paste the header from your resume. Reference 1

Cooperating Teacher, or Professor, Advisor or Current Supervisor

Reference 2

Professor, Advisor or Current Supervisor

Reference 3

Another professional who can speak about your work experience/skills

ONLY people that know you well and they need to know they are on this list! Ask: Would you feel comfortable giving me a positive recommendation for…?

Minnesota State University Moorhead

Sample Reference Page

Sally Jones

1819 479th St S Apt 1754 Fargo, ND 58103 701-895-3791 | sjones@coldmail.com

References___________________________________________________________________________ Name of reference, their relationship to you Current job title Complete address of reference Phone number Email address

Dr. Mary Jenkins, Undergraduate research supervisor Assistant Professor of Psychology Bridges 399 Minnesota State University Moorhead 1104 7th Avenue South Moorhead, MN 56363 218.555.1000 mary.jenkins05@mnstate.edu Matilda Rhodes, Internship supervisor Director of Human Resources Sanford Health 1000 Sanford Street Fargo, ND 58103 701.555.9999 Office 218.555.2222 Cell rhodes@sanford.org Steve Jackson, Former supervisor at Technology Services, Inc. Project Manager Microsoft 5000 Microsoft Street Fargo, ND 58103 701.555.7777 sjackson29@microsoft.com

Career Development Center Handbook

[Preparing for a Job Fair]

Whether it’s an internship or future employment you’re seeking, you’ll get the results you want from attending a Job Fair. Job Fairs bring many employers who are looking for future employees under one roof. You’ll have opportunities to talk face-to-face with employers regarding job and internship opportunities. The key to your success is PREPARATION. Employers want candidates who show confidence, are energetic and are interested in their organization. You’ll be more confident when you are prepared.

Before The Job Fair Checklist Decide on a Focus. What do you want to get out of the Job Fair experience? Do you want to: □ Interview for a position or an internship? □ Gather information on careers or majors? □ Gain contacts at companies/districts for future networking? □ Obtain employment? □ Other?

Important Note: Instead of accepting your resume, employers may instruct you to apply online. Employers do this for various reasons. Some employers catalog their information in an online recruiting system. Others want to “test” you to see if you’re serious about their job or company. If employers instruct you to apply online, don’t let this shut down your conversation with them. Tell the employer you will apply online but you have some additional questions you’d like to ask about the company. Or, apply online before you go to the job fair. This is where your research will pay off.

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The single most important aspect of going to a Job Fair is to make sure that you are prepared. Here are some guidelines to follow: • Prepare your resume and have it reviewed at the Career Development Center. Set up a oneon-one appointment. • Research the companies/districts that are participating. Find out what positions are being recruited for by the employers. Research companies by using company/district websites. • Prepare a one-minute introduction. Think about your strong points, your goals, the company and where you want to go within the company. Make sure you practice this introduction to ensure that you make an excellent first impression.

o Include your name, major, year in school, name of school, relevant skills and goals.

o Follow up with questions to get the conversation started.

o Rehearse your introduction out loud prior to the fair.

o Remember to give a firm handshake, good eye contact and smile. Look like you are happy to be at the Job Fair. • Develop a response to questions the employer might ask you. You can practice interview skills with a MSUM Career Development Center Specialist or by signing up with Interview Stream. (Refer to page 35 with sample questions) • Develop three or four questions that you would like to ask the employer. This shows that you have a genuine interest in that company. (Refer to page 32 with appropriate questions to ask) • Prioritize and make a game plan of what companies/districts you want to talk to and when. About 10 companies is a good starting point. • Decide on your professional attire. Women should dress in a professional looking suit, dress, or pantsuit. Men should wear a suit or jacket and dress slacks, and a shirt and tie. Wear polished, formal, but comfortable shoes. Limit jewelry to one set of earrings, one ring on each hand and cover up any tattoos and take out tongue and nose rings. Remember what impression you’re trying to make. • Do not bring your cell phone unless the power will be turned OFF. Not silent; OFF!

[Preparing for a Job Fair]

Be prepared.

Career Development Center Handbook

[Preparing for a Job Fair] 40

What to bring along to a Job Fair? Bring the following items with you to the Job Fair. Keep in mind that resumes, references, and pens should be carried in a professional portfolio or folder.

•

Resumes. Bring 20-30 resumes with you. Bring two copies for every employer you are interested in.

• A Professional Binder. Employers at the Job Fair will have employer information and handouts to offer. A professional binder will allow you to store these materials along with your resumes and references. Include a black/blue pen to take notes after talking with the employers.

COMMON QUESTIONS TO EXPECT FROM EMPLOYERS

• Tell me about yourself. Tell me about your accomplishments. • Give me examples of your work experiences. How would those experiences be of benefit to us?

• • • • • • • • • •

Why should we hire you? What interests you about our company/district? Why did you decide to attend MSUM? Why did you select your major? Why do you want this position? Why our organization? Why do you think you would be successful in this field? What are your short and long-term goals? What three things are most important to you in a job? What accomplishments are you the most proud of? What major problems have you encountered and how did you deal with them?

SAMPLE QUESTIONS TO ASK EMPLOYERS AT THE JOB FAIR

• • • • • • • •

What is the most challenging aspect of this position? What direction do you see the company/district taking in the near future? How is the mission statement of your organization/district tied into __department? How do you see the company growing over the next couple of years? What qualifications are important for this position? Does your organization offer a training program? What does it include? What career paths are available after starting in this position? If you are not currently hiring, when do you anticipate bringing on new employees?

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Be flexible when targeting companies/districts. Manage your time by visiting other companies until lines are shorter. Don’t just visit with organizations that have expressed positions of interest to you. Talk with organizations where you would like to work. Your contact at the fair might pay off in the future.

During the Job Fair Making a good impression. This is a very serious part of the job search process. Dress as you would for a formal interview. Take the following into consideration as you move through the Job Fair:

• Approach the employer’s table by yourself, not with friends. • Show initiative and be assertive. Start with a firm handshake and your practiced introduction. The recruiter may also ask about your qualifications as they relate to the position so be ready to discuss several of your best strengths.

• Be enthusiastic. • Demonstrate your knowledge of the employer and field of interest. Use your research on the company.

• Know yourself and your resume. Know your skills, experiences, accomplishments and interests. Be able to articulate them to the employer.

• Listen effectively. When waiting in line you can learn about the position and the company by listening to what is being said to the person ahead of you.

• Be responsive to the questions the employer asks of you. Make sure you give specific examples about your accomplishments and experiences.

• Gather handouts and business cards (if possible). Take notes between employer visits. A brief note will help you recall your conversation with the recruiter and any follow up you need to do after the fair.

• Take your time and be patient. Job Fairs don’t come along often. Make the most of it. Plan on spending as much time as you can. The more contacts you make at the fair the better your chances are for being contacted in the future.

• You will not be hired on the spot at the Job Fair. Your goal is to make a favorable impression so that you might be invited to the company to interview.

[Preparing for a Job Fair]

The Job Fair can be a little daunting. Before setting off into the sea of employers, develop a plan. Walk around to get a feel for the set-up and then carefully chart your own course. The location of each organization will be mapped out on a floor plan that is available at the door. Use your priority list of the organizations you WANT to meet. Don’t pre-judge potential employers too much—you may miss out on opportunities if you pass up a booth just because you “think” you know what they are hiring for.

• Be polite to everyone at the Job Fair. You never know who might be connected to the companies you are interested in meeting.

• Evaluate your experiences at the Job Fair. What went well? What did not go well? What did you learn? What can you do differently next time?

Career Development Center Handbook

[Preparing for a Job Fair] 42

After the Job Fair • Send thank you letters to all the employers you are interested in within 2 days of the fair. Thank you letters provide you additional exposure to the employer. (Refer to page 30 for a sample letter)

• If you were instructed to apply online, be sure to do so. Remember that some employers catalog information about potential candidates online instead of taking hard-copy resumes.

• Keep notes on the employer’s timeline in regard to filling positions. When do they expect to start the next round of interviews or when do they think they will decide on the position?

• Call Backs. If the employer asked you to follow up with another recruiter or hiring manager, make sure to do so within a couple of days.

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