Revolutionising the guest experience

Discover the guest facing technology behind Punthill’s new Essendon North location

At the heart of their new property is the latest innovative soft ware from RMS Cloud, designed to digitally empower guests to book online and check in via their smartphones.

Punthill Apartment Hotels have long been at the forefront of delivering lasting guest experiences and are continuing to do so with the opening of their 40-room location in Essendon North, Melbourne.

RMS Cloud has been providing Punthill Apartment Hotels with reliable and feature-rich soft ware for decades and helping tailor their services to the unique requirements of their business and guests’ needs.

It is via RMS’ Guest Portal, that guests can manage their stay digitally, whether short or long-term, with contactless document uploads, submitt ing personal requests, and checking in and out. The user-friendly interface is designed for guests to access via their smartphones with digital controls that allow them to manage their stay seamlessly. With secure customer-centric technology, Punthill delivers lasting guest experiences through the palm of a guest’s hand, making it easy for guests’ to bypass the front desk and save time.

RMS has unlocked a wealth of features for Punthill to use within the RMS soft ware, keeping them up to date with the latest technology for apartment hotels. The growing sector for apartment hotels is about ensuring guests feel as though they have a home away from home with all the amenities you’d normally find at home, says RMS Cloud’s Head of Customer Success, Garth Kay. “Through the powerful soft ware of RMS, the individual needs and requests of guests can be met.”

RMS has provided Punthill with the ability to manage their apartment hotel with the latest technology, ensuring they are at the forefront of the industry.