EVENTS & APPOINTMENTS

Keeping up with the Ladies in Management

SUNSHINE COAST

The lucky door prize winner Leslie Baker from Joanne Apartments gifted by Melissa & Kelly from REI.

The inaugural Sunshine Coast Ladies in Management Rights luncheon was a huge success attended by over 40 from all over the coast.

Thanks to Rumba Resort for hosting, Taylered Hospitality Services for updating us on current trends in the market and our sponsors Resort News, Resort Brokers and Freedom Internet. Looking forward to our next scheduled for November.

The August luncheon held at Sunset Bar & Grill, Marina Mirage certainly set the scene for a relaxing lunch on the Gold Coast with more than 35 ladies taking to their seats for lots of great conversation, positivity, laughs and networking.

Save the date for September 16 if you would like to attend the next monthly event!

The Ladies in Management (LIM) lunches are held every third Wednesday of the month. For more details, please email: Marisa.Millane@freedominternet.org.

GOLD COAST

New Gold Coast appointment for The Sheraton Grand Mirage Resort

Keith Massey

Keith Massey has been appointed the resort’s new general manager.

Keith comes to Sheraton Grand Mirage from Thailand, where he was general manager of the highly acclaimed JW Marriott Khao Lak Resort & Spa. Prior to Thailand, Keith held various positions across the globe in Singapore, China, India, France, Hong Kong and Malaysia bringing over 25 years’ experience in the hospitality industry to his new role.

“I studied hotel management at a university here on the Gold Coast and have been able to work internationally for an extended period of time which has been wonderful but returning home has long been my ambition. To be offered an opportunity at the iconic Sheraton Grand Mirage, Gold Coast is just fantastic and I very much look forward to working with the hotels team in further strengthening the resorts positioning here on the coast and interstate.”

Sean Hunt, Area Vice President, Australia, New Zealand and Pacific, Marriott International said: “It gives me great pleasure to welcome Keith Massey into his new role. This appointment will play an integral role in the ongoing growth and success of the Sheraton Grand Mirage Resort, Gold Coast during these unprecedented times.”

Jenny Aitken

New Zealand’s most experienced ‘Aussie travel specialist’ to represent Visit Sunshine Coast

Visit Sunshine Coast (VSC) has secured the services of former Tourism Australia New Zealand manager, Jenny Aitken, who will now represent the Sunshine Coast region. Jenny successfully drove major increases in leisure and business events travel to Australia in her 12 years at the helm of Tourism Australia in New Zealand.

New Zealand is the Sunshine Coast’s primary international market, attracting 84,000 visitors to year end March 2020, an increase of 20.5 percent from the previous year. The increases were built around a high-visibility in the New Zealand market and the growth in direct airline services into Sunshine Coast, which were temporarily postponed as a result of COVID-19.

With the prospect of New Zealand returning as Australia’s first inbound international market, interim-CEO of Visit Sunshine Coast, Craig Davidson, said the timing of Jenny’s appointment will provide a major boost in confidence for the Sunshine Coast region’s tourism operators.

“New Zealand is in many ways a ‘natural’ market for the Sunshine Coast because of the attractiveness of our beaches, our year-round temperate climate and the range and diversity of our attractions,” he said.

“Jenny offers VSC invaluable experience promoting Australia in New Zealand and she is already very familiar with what the Sunshine Coast offers Kiwi travellers.

“In the short term, leisure travel will be the primary focus but as the current situation eases we will be looking to grow groups and business events travel out of New Zealand, especially once direct flights resume to Sunshine Coast Airport’s new international-capable runway. In the longer term we would anticipate growth in direct routes from beyond Auckland.

“Jenny brings to the Sunshine Coast an extensive career in tourism, exceptional relationships across the New Zealand market, and a great ability to anticipate and fulfil market trends. She will be an outstanding addition to the Sunshine Coast tourism team.”

Andrew Hutchinson

Domestic and New Zealand Tourism Australia has appointed Andrew Hutchinson to the newly created role responsible for leading the organisation’s focus on the domestic tourism opportunity, as well as the approach in New Zealand once border restrictions start to lift.

Andrew has 25 years of experience in the tourism industry, and takes up the Sydney-based role starting this month. He will manage Tourism Australia’s trade and consumer activities for the domestic and New Zealand markets.

He joins the national tourism organisation from Adventure World Travel, where he was Head of Product and Operations Australia and New Zealand. Previously, Andrew worked for major travel brands such as Flight Centre, Qantas Holidays and STA as well as Pinpoint Mastercard.

Tourism Australia Managing Director, Phillipa Harrison said his understanding of both the Australian domestic and New Zealand travel markets along with his commercial experience were deciding factors in the appointment.

She said: “Australian tourism is facing unprecedented challenges due to the multiple crises impacting the sector, starting with the summer bushfires and now the coronavirus pandemic. In response to these events, we are reshaping our business and our marketing strategy to hone in on opportunities that will be critical to kickstarting recovery – starting with domestic travel and then New Zealand as travel and border restrictions are lifted.”

The appointment of Mr Hutchinson follows the departure of Jenny Aitken who is now with Visit Sunshine Coast.

Andrew Gunn

Former Urbane and The Euro Head Chef Andrew Gunn brings his vast international experience to The Calile with a new menu taking inspirations from Japan to Spain, France and Columbia, recalling his travels and experience in Michelin-starred restaurants.

Hailing from Brisbane, Gunn began his career locally at Isis Brasserie, then in Sydney at Bécasse under Justin North before relocating to France.

He worked in Paris for six years within a number of Michelin-starred restaurants including Les Ambassadeurs at Hôtel de Crillon, Le Taillevent Solivérès, and Le Cinq at Hotel George V with Michelinstarred Christian Le Squer.

Upon Gunn’s return to Brisbane, he assumed the role of Executive Chef at acclaimed restaurants The Euro and Urbane working alongside Head Chef and now wife, Amélie Gunn.

Andrew said: “I’ve spent a long time in Europe training in 1 to 3 Michelin starred restaurants and learning about food all around the world and have come back to Brisbane wanting to share that unique knowledge and experience with locals and visitors alike! Our cuisine focuses on locally sourced Queensland produce that speaks for itself on the plate. I believe cooking the food you love is what makes you the best version of yourself and that’s what we’ve done here at Lobby Bar.”. Don’t miss the one-hour ARAMA

with Michelin-starred Alain Educational Webinar at 11:00, September 16: What is the Professionals’ view of the ‘New Normal’? There will be another at the same time, October 21.

The ARAMA Management Rights Industry Training Program - Brisbane (MRITP) is taking place September 30, as ARAMA

PROGRAMME

• Gold Coast, Brisbane, Sunshine Coast not make life easier and use a Preferred Supplier. To find a Preferred Supplier see the directory in the back of this issue

the standards of service. has developed a one-day fully interactive training program for beginners and experienced management rights business owners. It will be hosted at Riverside Hotel in South Brisbane between 08:30 and 16:00.

Free virtual cleaning event, Cleaning Interactive

The cleaning industry’s fi rst high-tech event incorporating visualisation technology, will showcase a wealth of innovation and practical infection control insight. It is free to att end and the virtual event takes place October 6-7.

The interactive stage will be a world fi rst for the cleaning industry, with virtual reality (VR) and augmented reality (AR) for an almost full sensory experience. Flexible format sessions will also be delivered via the Indie Stage, which you can fi nd online from the event website.

Australian Tourism Export Council’s (ATEC) Build Back Better & Road to Recovery Tourism

Now is a good time to work on your business and these ATEC webinars aim to prepare you for when people start travelling again. The ATEC series involves two parts: the fi rst is Build Back Bett er (BBB), which is an ATEC leadership webinar where members can gain insights from panellists as they discuss a range of industry-relevant topics and challenges we are all facing. Road to Recovery Tourism (R2R) is a 36-week program designed to provide our industry with all the necessary tools to be ready for the bounce back. The Road to Recovery Tourism tutorials are 45 mins, free of charge and hosted every Thursday at 14:00 AEST. You can access

This months suppliers to the programme

ACCOUNTANTS & AUDITORS Erika Thomas & Associates pbb consult BUILDING MAINTENANCE SERVICES CIW Pty Ltd FURNITURE Hotel Interiors FURNITURE - OUTDOOR Daydream Leisure Furniture MANAGEMENT RIGHTS AGENTS Property Bridge SIGNS Signarama VALUERS - REAL ESTATE Herron Todd White

All Preferred Suppliers have been recommended by other accommodation properties for their service and have qualified for inclusion in the programme. The next time you need to use a new supplier, why

RELIEF MANAGEMENT & POSITIONS VACANT DIRECTORY

RELIEF MANAGEMENT

ROB & LYN KEEN

Mb: 0406 884 343 E: roblynkeen@gmail.com

• Relief Onsite Managers • Experience with managing both short term and permanent complexes these on the ATEC website.

preferred

Area of Service

GC BR SC

GC Key: (GC) Gold Coast (BR) Brisbane (SC) Sunshine Coast (NQ) North Qld (WQ) West Qld (CQ) Central Qld (VIC) Victoria (NSW) New South Wales

POSITIONS VACANT

SHORT-TERM RELIEF MANAGEMENT COUPLE IN CARDWELL, FNQ

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Please send your resume to: info.cbmotel@bigpond.com or call Janet & Steve (07) 4066 8776

To advertise, call Gavin Bill on 07 5440 5322 or email

© 2020, Resort Publishing. The Relief Management Directory is provided by Resort News to provide CONTACT details only of individuals and organisations promoting services in temporary and permanent management positions. Parties should satisfy themselves as to the competency and suitability of advertisers prior to ordering any services. We accept no responsibility for service@resortpublishing.com.au