ITIL® Adoption – From Software to System to Service!
Understand your organization’s pain points with ITIL®
Recognize the Need to Implement ITIL® ITIL® is concerned with an efficient and prompt handling of all standardized methods and procedures in order to respond to the customer’s fluctuating requirements while maximizing value and reducing disruption or rework in business.
Analyze your organization’s pain points
Adapt ITIL® Management
Process streamlined in a better way
Implementing ITIL® – No longer an IT Metric Below are some of the reasons that organizations cannot afford to lose ITIL®
• No organization can afford to experience the loss of productivity • Gaining customer confidence • To Maximize revenue even in the challenging economic times
ITIL® Service Lifecycle –Continual Service Improvement! SERVICE DESIGN
SERVICE STRATEGY SERVICE OPERATION
SERVICE TRANSITION
IT Management Process Maturity Model Level 0 Chaotic
Level 1 Reactive
Unpredictable
Service Desk
Heavy reliance on tribal knowledge
Some form of problem tracking
Informal communication
Root cause analysis
Level 2 Proactive
Level 3 Service
Level 4 Value
Analyzing trends
Service level management
Strategic business Partner
Event correlation
IT and business Metrics
Capacity Management
Real time infrastructure
Some form of change, asset and configuration management
Automation
Source: VITILITY
Research Studies and Theories
AXELOS proclaims that during an Audio Teleconference, Gartner noted and explained that: The ethodology a d fu da e tal o epts of ITIL速 a e ei g adopted i variegated IT organizations as a framework for IT Service Management p o ess st u tu e a d defi itio .
Gartner goes on to add that: ITIL速 f a e o k ill e tai ly e a p e e uisite fo ep ese ti g a d de o st ati g usi ess alue.
ITIL v3 Foundation Training
Online ITIL v3 Foundation Training
Call and Enquire NOW to get the latest update on CURRENT OFFERS for ITIL速! (+91) 8130666209 info@multisoftvirtualacademy.com www.multisoftvirtualacademy.com