MWDigest (May 2016) - Municipal World's monthly digital digest by Municipal World

May 2016

INSIDE THIS ISSUE Public Libraries: Key to Newcomer Success

Coming Events Online Exclusive! Editorâ&#x20AC;&#x2122;s Flashback

Public libraries are helping people like Reem Jarbou, a recent Syrian newcomer who now works at the Pickering Public Library, find success in their new communities.

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INSIDE THIS ISSUE Editorial The lingering image of young Alan Kurdi continues to be a reminder of our responsibility to help ensure that families like his can find a safe, welcoming community to call home.

Public Libraries: Key To Newcomer Success As communities become increasingly diverse, public libraries are becoming a valuable tool to help to integrate and assist new Canadians. Learn how successful communities have used public libraries and other municipal services to shape the newcomer experience.

Online Exclusive!

Editor’s Flashback This online-only feature column highlights select articles from past issues of Municipal World’s monthly print magazine. In this issue, we share “Shifting Communities: Return on Investment for Immigration Programs” by Angela Sasso – from the July 2011 issue.

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CONTENTS

MUNICIPAL WORLD – CANADA’S MUNICIPAL MAGAZINE

PUBLIC LIBRARIES: KEY TO NEWCOMER SUCCESS

MAY 2016 volume 126, number 5

MAKING IT ROSY TO GO GREEN The goal is a good one; but, there are some challenges ahead for communities reaching for 100% renewable.

Public libraries should not be overlooked when municipal leaders are looking for ways to ensure successful integration and inclusion.

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REFRAMING THE DISCUSSION ON NEW DEVELOPMENT New research challenges the “common sense” assumption that the overall cost of a development proposal (or its market value once completed) is an appropriate indicator of the wealth it will create.

POLITICS OF CIVIC ENGAGEMENT Are some leaders pushing the concept too far?

DUTY TO CONSULT Recent PPS revisions expand obligations for Ontario municipalities during the local planning process. 13

ASSET RETIREMENT OBLIGATIONS Lessons learned from contaminated sites should be informing how municipalities approach AROs. 15

WRITING THE STRATEGIC PLAN An inclusive consultation process will be a good foundation for now drafting the strategic plan.

GIVING RESIDENTS A SAY Expanded public participation in the planning process is a focus of recent amendments.

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When we witness a human crisis happening in another part of the world, Canadians, for the most part, find it hard to sit idly by and not take action. Last fall, with citizens continuing to flee war-torn Syria, the world saw heart-breaking evidence of the tragedy unfolding there. The photo of Alan Kurdi, a Syrian toddler found face down, dead on a Turkish beach, was impossible to ignore. Canadians vowed to take action, and the federal Liberals made the issue a key plank in the campaign leading up to their success in the 2015 election. True to their word, in the early days of taking office, Prime Minister Trudeau’s new government made it a priority to open Canada’s doors to welcome large numbers of Syrian refugees. By early April 2016, Canada had welcomed over 26,000 of these refugees. It’s an accomplishment that involved almost 100 government-organized flights, the welcoming arms of close to 300 communities, and the tireless work of numerous international and local organizations, harnessing the efforts of countless community leaders, staff, and volunteers. And, there are more refugees to come. Upon meeting their initial target of 25,000 in February, the Trudeau government estimated that approximately 8,500 more governmentsupported refugees would arrive this year.

Still, the work ahead is significant. Rescuing people in crisis and providing a safe, new country to call home is only the beginning of the resettlement process. As Anne Marie Madziak highlights in her article on page 5 of this issue, the resettlement needs of newcomers are vast, including not only basic orientation and assistance housing, job search, school, and language training, but a helping hand to navigate a wide range of tasks that most of us take for granted in our communities. The path to being successful and becoming self-sufficient in their new communities will require early assistance with things like getting health cards, going shopping, using public transit, finding child care, opening a bank account, getting family counselling, accessing mental health support, building a social network, and learning about the availability of other services. The ongoing work that happens in our communities, after refugees arrive, is therefore key to ensuring their success. Leaving everything behind, they come here with great hopes for a new life and a fresh start for their families. While it’s hard for most of us to truly understand full the magnitude of the challenges that they’ll face, the lingering image of young Alan Kurdi must continue to be a reminder of our responsibility to help ensure that families like his can find a safe, welcoming community to call home. May 2016

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library the From ue of iss d May al Worl p i ic Mun agazine M

by Anne Marie Madziak

Public Libraries Key to Newcomer Success

One of the few things we know for certain in 2016 is that the cultural landscape of many Canadian communities is under revision with the dozens, sometimes hundreds, of Syrian families arriving in Canada every week. Fortunately, there is a vast network of settlement agencies in most cities across the country, and even in some larger rural communities. Nonetheless, the needs are tremendous and these agencies will be stretched beyond their limits, with staff and volunteers working long days in a tireless effort to find housing and assist with the myriad of other settlement needs. This includes everything from filling out government forms to school registration, language classes for adults, finding a family doctor, and learning how to navigate daily life in Canada. In many communities, the entire public sector is rising to the occasion, along with individuals, faith groups, and already-established Syrian Canadians, supporting and augmenting the work of settlement agencies. They are communicating and collaborating to ensure that newcomers receive the welcome and support they need. And, while they may not be directly involved in meeting the day-to-day needs of newcomers, municipal leaders – elected officials and staff – are committed to ensuring that the newcomers are welcomed and successfully integrated into diverse and inclusive communities. Public libraries should not be overlooked when municipal leaders are looking for ways to ensure successful integration and inclusion. As well-established cornerstones of most communities,

Newcomers enjoy the Brampton Newcomer Bus Tour that combines guided tours of city facilities with settlement information, fun family activities, and practical experience.

public libraries are well positioned to serve newcomers, not just in the early days of settlement, but throughout the many phases of building successful lives in Canada. In addition to meeting the informational, recreational, and cultural needs of newcomers, libraries also play a key role in helping residents embrace cultural diversity and welcome newcomers with acceptance and understanding. Library programs, events, displays, and community conversations serve to build bridges across differences and cultivate an inclusive community.

needs of this population, and have extensive knowledge about the various supports and services available locally. In the case of some urban libraries, federally-funded settlement workers are located in the library; however, in most cases, it is librarians who will help newcomers navigate the system, pointing them to other agencies and organizations, while also making them aware of the library’s resources and services.

ANNE MARIE MADZIAK is the Manager of Training and Development for Southern Ontario Library Service. She can be reached at <ammadziak@ sols.org>.

Connecting People with Information and Resources Public libraries excel at meeting people’s needs for information. This includes newcomers. In fact, librarians are skilled at recognizing the particular May 2016

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A librarian at the Pickering Public Library in Ontario, for example, recently recognized someone asking for help as a Syrian refugee and spent a lot of time with the woman, realizing she and her family had not yet discovered all of the supports available. Because employment was of high importance to the family, the librarian referred the woman, Reem Jarbou – in Canada since December – to the library’s HR manager, a trained employment mentor for newcomers. The HR manager helped Jarbou with her resume. Subsequently, the library ended up interviewing her and hiring her for a job as a page. Not every library can offer employment, but they can and do offer staff skilled at understanding information needs and equipped with the resources and knowledge to meet those needs. Newcomers to Canada are drawn to the breadth of collections available at their library, including books and other media available in English, and sometimes in their native language. In many communities, Syrian newcomers will have already discovered the public

library’s varied collections that support their efforts to learn English and understand Canadian culture, while also offering the comfort and familiarity of their own language. These include English-asa-second-language kits; dual-language books, including English-Arabic; literacy materials; picture books and novels; streaming services for music, movies, and television shows; cultural passes to local museums and galleries; and online access to newspapers from around the world. Free and unrestricted access to so many books, kits, DVDs, and online resources is akin to a treasure trove to new Canadians, who are often unemployed or underemployed. Bochen Han, a young woman born in China who came to Ontario at the age of six, remembers clearly the importance of being able to borrow several books at a time from Toronto Public Library, and later, the libraries in Mississauga and Burlington. She recalls, “I could check out as many books as I could carry. The fastest way to learn a language, other than hear it spoken, is

to read in it. Given our financial circumstances at the time, I’m not sure I would have grasped English, especially when it comes to writing, as well as I did had I not had access to the public library system.” She is currently pursuing a degree in political science at Duke University in North Carolina. She feels enormous gratitude for all of the public library systems she has encountered over the years, going so far as to declare, “I say this seriously – I don’t think I would be who I am without them.”

Programs and Services for Newcomers Increasingly, libraries are developing programs and services specifically for newcomers, often in a variety of languages. Brampton Public Library, for example, offers computer workshops, career coaching, book clubs, and conversation circles for women, men, and seniors in the languages most requested in the community. The library’s Around the World Storytimes are dual-language and designed

MUNICIPAL FACILITATION GUIDE BETTER DECISIONS, TOGETHER Facilitation can be a powerful tool to help build community and address pressing and relevant issues. Public processes, by their nature, will often involve diverse perspectives that can make it very difficult to unite the group. Still, through a guided process of dialogue, sharing information, and making a decision, a common purpose can usually be found. Better Decisions, Together is practical facilitation guide, examining the need for citizen engagement and explaining how conflict may be harnessed as a positive force for change. The authors share facilitation strategies that have been proven to work well at the community level, along with practical suggestions for constructively engaging the community. Communities are an interconnected web of relationships between individuals, businesses, and different groups of people, as well as between the public and government officials – including both staff and politicians. Facilitation can help to bring these various stakeholders together, foster dialogue, and encourage understanding. When facilitators “get it right,” the process can also contribute to more informed and democratic decision making in the community. Order this book in hard copy or epub format from MW’s online bookstore.

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to help children and their families learn some English and become aware of their own culture and the cultures of others. The storytimes are organized around such cultural celebrations as Ramadan, Baisakhi, and Chinese New Year. Perhaps the program with the greatest reach is the Newcomer Bus Tours, a joint initiative of the library, the city’s multilingual services division, and Brampton Transit. The tour, which serves about 260 newcomers a year, includes multilingual presenters, family-friendly activities, information about settlement services, practical tips like making sense of transit maps, and a guided introduction to city facilities and places of interest. Libraries across the country and around the world are going out of their way to welcome Syrians and all newcomers. With welcome signs in Arabic and other languages in their doors and windows, and on their websites, those who work in libraries are reaching out to ensure that newcomers feel a sense of welcome in their new homeland. Many libraries have a whole section of their web-

sites dedicated to newcomers. Calgary Public Library’s website, for one example, features everything from smart tips for newcomers, to instructions on how to get a library card, online dictionaries, a list of books on understanding the Canadian workplace, and information about language classes. There is also a short video, providing an introduction to the library and its resources, with subtitles in Arabic. Library staff play a key role in facilitating community conversations and raising public awareness around the plight of Syrian refugees. A staff blogger at New York Public Library dedicated a blog post to understanding the Syrian refugee crisis. Other examples include librarians who regularly highlight, on the library’s website, news stories and resources aimed at learning more about the situation and understanding how and why people became refugees. Other libraries host art shows by immigrants and refugees, provide meeting space for community groups serving newcomers, and even host information sessions on sponsoring and supporting refugees. Library leaders take great care

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to avoid duplicating the efforts of other organizations, while finding the unique niche the library can play in the overall network of services and supports available in the community.

Hubs for Community Connections By virtue of being cornerstones of the community, public libraries are natural hubs where residents gather, newcomers from every corner of the world alongside residents who have always lived in that community. The mix of people drawn to libraries means that libraries offer newcomers an unparalleled opportunity to connect with and experience the full diversity of the community that is their new home. Library programs create opportunities for residents to meet each other across their differences and develop an appreciation for each other and for Canada’s pluralistic society. Such impromptu exchanges weave community ties and minimize the possibility of newcomers being marginalized. Library bulletin boards, seemingly archaic in an increasingly online world, nonetheless facilitate individuals getting to know the possibilities for involvement and engagement. Again, the words of Bochen Han: “the bulletin boards are consistently filled with notices about events, symposiums, community gatherings, volunteering opportunities, educational services, many of them provided free of charge by the library itself. It’s one of the easiest ways to integrate yourself with the community and learn about how you can both benefit from others and be of service to others.” Newcomers are, generally speaking, frequent library users and strong supporters. They value the breadth and depth of resources available, the variety of programs, and the skilled and personable staff who get to know them by name and become familiar with their interests. Library use leads to equal opportunity, to what Bochen Han refers to as “a plethora of opportunities” she may not have otherwise found. It also generates self-reliance, as newcomers use library resources to develop their independence and confidence. Perhaps, most importantly, library use can lead to social inclusion and community cohesion. MW

by Angela Sasso

ne Onli ve usi Excl re u Feat

Shifting Communities

Return on Investment for Immigration Programs When the Kenyan priest arrived to take up residence at the local Catholic Church in Yellowknife Northwest Territories, he expressed some concern over his safety and security. The parish responded by hiring a security company to go by and “rattle the doors” a couple of time a day. “He’s okay now,” says Mayor Gordon Van Tighem, three years later. “We just wanted to make sure he felt secure.”

Welcoming the World Safety, security, and a place that feels like home are themes that were shared across the communities presented in this article. North Bay, Ontario; Yellowknife, Northwest Territories; Winkler, Manitoba; and Portage la Prairie, Manitoba, have countered stagnant or decreasing labour markets with strategies that recruit immigrants to their communities. And, while the impetus may have been to augment the labour market, all have found a rich return on their investments and a number of additional benefits as well – vibrant, diverse, growing centres evolving as inclusive and welcoming communities. Through their enterprises, these communities have discovered valuable lessons that can benefit others also poised to welcome the world. “The spin-off benefits are incredible,” states Mayor Martin Harder of Winkler, Manitoba.

The City of Yellowknife, “Diamond Capital of North America,” is home to almost 20,000 people. It is a city where you can experience traditional lifestyle alongside urban amenities. Photo credit: Jiri Hermann / City of Yellowknife

While Canada has been a country of immigrants since British and French explorers arrived on its shores, the last 30 to 40 years have witnessed an unprecedented collection of countries of origin. Canada has experienced two significant waves of immigration, the most recent being characterized by a shift from European to Asian source countries: The first wave, occurring in the 1940s and 1950s, was based on family reunification and immigration from Europe. Reflecting international discussions around human rights and principles

of anti-racism, and perhaps more importantly, the diminishing number of immigration applications from Europe, discriminatory selection criteria were removed from Canadian immigration legislation beginning in 1962. The second

Angela Sasso is the Director of Shifting Pictures Inc., a consulting firm working in intercultural competence and language access. Angela has been a principal consultant in numerous projects since 1990. She can be reached at <shiftingpictures@gmail.com>. May 2016

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everyone has a vested interest in making it work. “Portage la Prairie is really embracing immigration,” says Luis Luna, Immigrant, Resource Program and Settlement Services Coordinator at the Portage Learning and Literacy Centre. “It’s amazing to see how positive members of the community are towards immigration and the understanding that they are here to fill a need in our community.” The PLLC has hosted three workshops, and will host a fourth in May, on diversity and inclusion, and Role for Smaller Communities faced no issues with participation, as people have willingly attended. While larger Canadian cities have “There are over 50 different already gone through their growing countries of birth represented here,” pains, smaller centres are now joining says Mayor Harder of Winkler, the immigration table. Although the Manitoba, “and we have each one of experiences of larger centres could help those flags hanging in our foyer at city or support smaller centres, the context hall.” The City of Winkler hosts events of city versus country is different and supports activities that attract new enough to require a unique set of strategies not necessarily employed by immigrants. The Harvest Festival, as well as Canada Day celebrations, the large metropolis. Newcomers tend feature activities that would interest to blend into the already cosmopolitan mix that is often intrinsic to large urban newcomers, and that reflect them in the community. centres. In smaller and rural centres, Recognizing that residents require newcomers may be more visible, moving into a community that may not access to familiar activities, both Winkler and Yellowknife, have built have had the same exposure to such new soccer fields. “We’ve doubled our diversity. However, the advantage that smaller soccer facilities, built them indoors, with elevated walking and running centres and rural communities have tracks,” says Yellowknife Mayor is the united effort that comes with a newcomer’s move to their community. Van Tighem. “It’s just as easy to see community members from Kenya or Because immigrants still tend to South Africa, as those from Northwest settle in larger centres – 75 percent Territories on that field.” still prefer Vancouver, Montreal, and Creating an environment that feels Toronto – smaller communities have like one has arrived home is critical to to engage in recruitment activities. In the success of immigrant retention, but all four of the case studies featured often it’s the more substantial elements here, recruitment was a collaborative that keep immigrants in the community: effort often including city hall, elected things such as adequate housing, officials, schools, post-secondary employment, transportation, and institutions, places of worship, nonprofit community organizations, health educational opportunities for children. services, and businesses. In some cases, “It’s not just about attracting new immigrants; it’s also about retaining,” private citizens were also included at says Marla Tremblay, Economic the table. This concerted effort means Development Officer, City of North that everyone gets involved, and that Bay, Ontario. “It’s about the client.” wave of permanent migration was thus based on family reunification and labour force requirements, leading to increasing numbers of Asian, African, and Latin American immigrants settling in Canada in the 1960s and 1970s.1 This shift is notable as its subtext is that a greater multiplicity of cultures and languages are now merging and reforming Canadian society. More people, more languages, more cultures, more religions, and more (different) values.

1 The Rise of Temporary Migration and Employer-Driven Immigration in Canada: Tracing policy shifts of the late 20th and early 21st centuries, Salimah Valiani.

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Critical Elements for Success Be prepared. Recognize what you are getting into as a community and

critically assess your capacity for an increase in population. What demands will be made on the infrastructure such as housing, roads, and transportation? Housing was identified as a vital component – affordable housing that is accessible and close to workplaces. While some communities continue to face housing issues, all are assessing and implementing changes. Become familiar with federal and provincial programs and other sources of funding that encourage immigration such as the Provincial Nominee Program (PNP). Programs are often administered differently from province to province or territory, so it’s important to stay in touch with all levels of government to learn about recent changes to programs. “Our Tim Hortons used to have 16 staff; it now has 52 staff and constant line-ups,” says Mayor Van Tighem. “This growth would not have been possible without the PNP that helped bring in employees from other countries.” Walk around your community with the eyes of a newcomer. What do you see? What might you need? Are there activities that encourage your participation? How would you feel or react if you were to settle in your own community as someone that is new to the language and the Canadian culture? Prior to implementing their strategic immigrant attraction and retention plan, the City of North Bay hosted a symposium and invited all immigrants to discuss what they would have liked to have had in place when they came. Overwhelmingly, the participants identified a one-stop organization where all services were centred. “There were no resources in place at the time,” says Ms. Tremblay, “so we had to be creative – we put some interim programs in place and operated on donations in-kind.” With persistence and a long-term vision in mind, the North Bay Newcomer Network was able to finally establish the North Bay and District Multicultural Centre. “It’s currently a stand alone, nonprofit agency that offers a variety of settlement services.” But, North Bay’s creativity did not end there. In the spring of 2010, the city started the

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Business Immigrant Attraction Project. This matchmaking database pairs up current business owners wanting to sell their business with immigrants who want to buy businesses. The City of Yellowknife is also working on a “single-access point” for services. “It’s important that programs and services are in place for immigrants,” states Mayor Van Tighem. Settlement services, orientation to the community, language services, and simply a friendly face that can help newcomers find their way through their new home will greatly improve the chances of success. Municipal government involvement and support is fundamental. While approaches may vary as to how municipal government becomes involved, involvement is critical. “We are the facilitators. We ask others what they do and how we can help them do it better,” says Mayor Van Tighem. In North Bay, the city forms part of the collaborative that supports immigrant retention, but also has a hand in the development of programs and materials. “We are currently developing an employer’s guide to assist businesses on recruiting immigrants,” says Marla Tremblay. And Mayor Harder’s position on city involvement? “The best way to encourage growth is to get out of the way.” However, the strongest foundation on which to build an immigration program is collaboration. Collaboration ensures that everyone is involved and on-side, and that programs and initiatives are not reliant on one or two community champions. Information is widely distributed to all sectors of the community, and support follows. Ultimately it’s all about helping build the economy and a stronger, more inclusive community. Lessons learned? Success lies in good planning and involvement. Creating communities where people belong and want to live. Such as the Kenyan priest in Yellowknife introduced at the beginning of this article. “Oh, he plays soccer too,” chuckles Mayor Van Tighem. MW

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