Building the Pyramid of Organizational Excellence for the 21st Century Created, Developed and Presented by
Murad Salman Mirza
Senior Vice President (Client Advocacy & Organizational Effectiveness) APAC & EMEA Regions
Table of Contents Objective Introduction The Organic Side The Inorganic Side Key Elements of the Organic Side Key Elements of the Inorganic Side Pyramid of Organizational Excellence for the 21st Century An overview of the Pyramid of Organizational Excellence for the 21st Century • Conclusion • • • • • • • •
Objective • This presentation illustrates a path to achieving organizational excellence in the 21st century through the systematic integration of the Organic and Inorganic sides within a corporate entity
Introduction • Organizations are a complex mix of various interactive elements that are both organic and inorganic in nature. Most leaders struggle to find an optimum balance between the two key facets due to the inevitable presence of various controllable/uncontrollable factors and are generally resigned to leaning more towards one than the other as they try to stamp their influence and build an enduring legacy within the organizations. Consequently, achieving excellence in today’s hypercompetitive world has become a daunting task that has consistently sullied pristine reputations and shortened promising careers. Therefore, new approaches are needed to overcome the challenges of the 21st century and the following presentation provides a thought provoking perspective in the respective context‌
The Organic Side
• This refers to the collection of significant elements that infuse a vibrant spirit within an organization. It is how an organization assumes humanistic characteristics and becomes an embodiment of a soulful presence. Such aspects include:
Ingrained core values Effervescent organizational culture Rousing vision and mission Propensity for introspection and change Discernible embrace of diversity and inclusion practices Unfettered dispensation of Organizational Justice* Competent, motivated & engaged workforce Unflinching dedication to Triple Bottom Line (TBL)**
*http://en.wikipedia.org/wiki/Organizational_justice **http://en.wikipedia.org/wiki/Triple_bottom_line
The Inorganic Side • This refers to the collection of significant elements that reinforce the foundations of various functions within an organization. It is how an organization operates in a regimented manner. Such aspects include:
Robust management systems Streamlined business processes Rationalized procedures and policies Optimized technological interventions Responsiveness to competitive pressures Proliferation of organizational discipline Knowledge accumulation & preservation
Pyramid of Organizational Excellence for the 21st Century Organizational Excellence Organizational Competitiveness Organizational Agility Organizational Knowledge
Organizational Alignment
Organizational Preparedness
Organizational Sensitivity
Organizational Focus
Organizational Experience
Organizational Behavior
Organizational Discipline
Organizational Efficiency
Organizational Cognizance
Organizational Competence
Organizational Culture
Systems
Technology
Environment
Talent
Values
The Inorganic Side
The Organic Side
An overview of the Pyramid of Organizational Excellence for the 21st Century (Cont…) • The foundations of the pyramid are defined by five pillars, i.e.: Systems Focused on seamless integration of strategy & business processes Technology Focused on efficient running of operations Environment Focused on risk management of internal & external influences on strategy, business processes & operations Talent Focused on key areas pertaining to talent management Values Focused on inculcating a cohesive culture
An overview of the Pyramid of Organizational Excellence for the 21st Century (Cont…) • The five pillars give significant rise to the following:
Systems – Organizational Discipline Technology – Organization Efficiency Environment – Organizational Cognizance Talent – Organizational Competence Values – Organizational Culture
• Consequently, the following key synergies take place:
Organizational Discipline and Organizational Efficiency pool together to provide a boost to Organizational Knowledge Organizational Efficiency and Organizational Cognizance pool together to provide a boost to Organizational Sensitivity Organizational Cognizance and Organizational Competence pool together to provide a boost to Organizational Experience Organizational Competence and Organizational Culture pool together to provide a boost to Organizational Behavior
An overview of the Pyramid of Organizational Excellence for the 21st Century (Cont…) • Subsequently, the following key synergies take place:
Organizational Knowledge and Organizational Sensitivity pool together to provide a boost to Organizational Agility Organizational Sensitivity and Organizational Experience pool together to provide a boost to Organizational Preparedness Organizational Experience and Organizational Behavior pool together to provide a boost to Organizational Focus
• As a result, the following key synergies take place: Organizational Agility and Organizational Preparedness pool together to provide a boost to Organizational Competitiveness Organizational Preparedness and Organizational Focus pool together to provide a boost to Organizational Alignment
• Ultimately, Organizational Competitiveness and Organizational Alignment pool together to achieve Organizational Excellence
Conclusion • This presentation is primarily a thought provoking endeavor that can be used as the basis of an actionable guide for realizing organizational excellence in the 21st century. It appreciates the fact that there are no clear boundaries between the Organic and Inorganic sides of an organization. It also discounts the interactions that occur between various elements of the pyramid, apart from the five pillars, that are not shown juxtaposed to each other. The academicians and fellow practitioners are invited to take the baton and move it further‌