18. Employee evangelism

The best advocates you have for your business are already on your payroll. Your employees already have a vested interest in getting the word out about your company. If you succeed, they get to keep their jobs, but if you fail, they may find themselves unemployed.

Your employees know your business like no one else does. They can discuss the ins and outs of your business, and tell others why your product or service is superior to the competition. Enthusiastic employees will spread the word to family, friends, and colleagues about your company, and you do not even have to pay them anything extra to do it. It is part of their normal conversation with people.

Back in the early days of the computer industry, IBM ruled the world of technology. A lot of computer companies were trying to get their legs under them, but IBM was the king. One of the reasons IBM was able to continually withstand the ever increasing competition was that they understood the power their employees had to market the company. They had a ready-made marketing team made up of engineers, secretaries, accountants, and programmers. By harnessing that power they were able to build a stellar reputation in the computer industry.