A Note from Troy

People Are Our Priority

Ask a Boone Health employee what they love most about working here, and they’ll probably say, “It’s the people.” I couldn’t agree more.

At our employee Service Awards reception in December 2021, I had the pleasure of recognizing two Boone Health employees who’d each served us for 45 years. We also had dozens of employees celebrating 20 years of service or more that evening. I had the privilege of announcing both our Employee and Leader of the Year. It was a humbling experience to see so many dedicated and talented employees be recognized for their commitment to Boone.

Our longtime employees serve as a valuable resource to newer employees. They know nursing. They know the hospital. They know our medical staff. They know our partner organizations. They know our patient population. And they know mid-Missouri. During my first year as Boone Health’s president, countless employees and members of our medical staff have helped me. They’ve sat down with me to discuss how our executive team can best support their areas. They’ve introduced me to incredible people in our community. They’ve given me directions around the hospital if I even look like I’m lost. They have made me feel welcome. I am grateful for their knowledge, experience and hospitality.

I appreciate their compassion, as well. During the holiday season, I heard a story nearly every day about a department that adopted a family or donated food, toys and necessities. Some of our nurses decorated rooms for patients in need of holiday cheer. A security guard received a note of gratitude after taking time to chat with an anxious patient awaiting a procedure.

The Boone team also supports one another. During our transition to independence, our team did incredible work to implement and learn over 100 new platforms and to focus on continually improving our practices and systems. This accomplishment would be unthinkable without strong teamwork.

Our staff’s and physicians’ heroic efforts to meet the demands of the COVID-19 pandemic is also an amazing accomplishment. When our patient care floors needed critical support last summer, employees from all areas signed up to step in and help our clinical staff by preparing patient rooms or delivering supplies. When we say everyone at Boone cares for patients, we mean it.

I could list our many awards and accolades from 2021 – it’s no small feat to achieve a 5-star rating from the Centers for Medicare and Medicaid Services – but, while these recognitions reflect our high standards for patient care, our staff doesn’t do what they do for awards, they do it for our patients. Giving people the best care and treating them with dignity isn’t a task, it’s a value. Our employees and physicians take pride and ownership in Boone, and it shows.

As we bring in new team members who share values consistent with our mission and standards, it’s important to recognize that the people in our community also make Boone Health a great place to work and receive healthcare. Even if you haven’t worked here, you’ve helped us make a difference. You’ve made Boone your medical home. You’ve partnered with us to meet community needs. You’ve helped us provide a higher standard of care by supporting the Boone Hospital Foundation. You’ve believed in us in both prosperous and challenging times.

Boone Health wouldn’t be here if it weren’t for community members who saw a need for safe, quality, modern healthcare. 100 years later, medicine has changed, technology has changed, and our campus has changed, but our foundation remains the same. We remain dedicated to improving the health of the people and communities we serve by delivering exceptional care at the highest quality. At the heart of Boone Health is the people.

Troy Greer

CEO, Boone Hospital Center