Service improvement design about Food

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SCENARIO MOTIVATION POSITION MAP INNOVATION MOODBOARD POSSIBLE CONCEPT PERSONA TOUCH POINTS STORYBOARD Politecnico di Milano / Scuola del Design / PSSD / a.a. 2012\2013 Design Innovation and Design Methods Final Presentation

FUTURE STEPS


SCENARIO


SCENARIO

Nutrition

Measurable

Eatable Pack

+ Value Customized

Travel Health


MOOD BOARD


MOTIVATION Packaging Data

183 33%

The amount of packaging sent to final disposal is declining rapidly, as recovery rates - and particularly recycling rates - continue to increase.

consumption of packaging

AVERAGE

recycling rate

Waste Data *data from 2008 EUROPEN statistics in EU-15 Average

65

82%

70%

69%

41%

35

0

Recycling Data *data refers to the year 2008

1998

2008

31%


MOTIVATION

12 million 67.2 % 39 %

Italians EAT OUT Rome

of them lives in a big city

of them works in an office

*data refers to CONFCOMMERCIO and ISTAT

Bad Food Habits

2X

worldwide prevalence of OBESITY Nearly doubled between 1980 and 2008 * data from CONFCOMMERCIO and ISTAT

In the new age of watching weight and counting carbs, where people struggle to eat well every day eating out is a massive hit. It seems like it’s impossible to eat a nutritious meal out of the home.


POSITIONING MAP Tangible Corn husk Packaging

9

2

Mushroom Packaging

10

6

Fruit Bag & Egg Shell Bag

9

2

6

1

9

Romato Bowls

6

10

Corn Bottle

Green Gym Food fun

Visible message

8

10

8

10

6

69

2

9

59 Orange juice

SUSTAINABLE

9

8

8

9

Shops

6

7

HEALTHY

9 10

Can Deposit

SUSTAINABLE

8

Cycling event

5

9

1

9 8

9

Invisible message

8

Burn Food Love Food Hate Waste

10

8

10

4

4

8 Graphic symbol

Oliver-Obama

2

10

Service

10

Product

Intangible

Feasible Healthy Sustainable


INNOVATION

Packaging Innovation What once was considered as waste now becomes a valuable and eatable component of your daily diet.

EATABLE NUTRITION COMPOSTABLE WASTE

1

Healthy Life On-The-GO Eat healthy wherever you are or wherever you go, or simply spice up your food and drinks with 100 % natural ingredients

2


POSSIBLE CONCEPT VALUES

PERSON AS

Raise more convinience

BRAND

Waste less Flexibility Healthy Nutrition Be special Add something to the product

KIND OF SINESS BU

B2C B2B

NEEDS to

Right portion

SA TI

Y SF

Business Business to to Costumers Business

MAIN AI

M

RS E N

Generate new value Education on nutrition

Micro kitchen chefs Ingredients producers Research Labs both eatable materials and food and nutrition

SE

PAR T

The pregnant daughter The housewife Mum The gymnastic Son The Businessman dad

DUCTS O R P strips that add nutritional value to your food

B2C

S CE I RV

Restaurant Advertising event with food to taste Blog Magazine

B2C

Costumized packaging Promotion in concept store

B2B

value adding eatable packaging

B2B

Have all nutrition with you at home as well on travel Eat healthy food out of your house

B2C

More sustainable way to product differentiation A better image Add value to the product (new potential)

B2B

Business Map


POSSIBLE CONCEPT Our concepts are developed for 2 different areas the B2C and B2B. It is important to address with our innovation both sectores, since influencing the way packaging is created is mainly a question of the Producer of the actual content. To spread our Vision and help the people to improve their health, we h a ve o n t h e o t h e r h a n d concepts that are directed at the B2C market. That allows us to talk to the people directly.


POSSIBLE CONCEPT

STICK Our sticks are rich in nutrition and flavor. You can put them in your food or drinks. They dissolve in liquids.Come in a convinient size. The barcode connects you to our page, where you can read about the ingredents.


POSSIBLE CONCEPT

LABEL


PERSONAS

B U S I N E S S M A N FAT H E R -

51

ANTONIO is the MARKETING DIRECTOR of a pasta producing company. He is concerned about his work and he is always looking for new opportunities for that. He spends most of his time in meetings and travelling. He tries to spend the of the time with his lovely family. EATING HABITS Loves beef Spends 1,5 hours a day eating Eats in restaurant at lunch Spends most of the time sitting Has no time to eat

ON THE GO


PERSONAS

HOUSEWIFE MOTHER -

48 BIANCA is a house wife and spends most of her time in the house. She has a lot of hobbies such as cooking, reading and painting. She prepares the breakfast every morning for all of the family and lunch for his son Santos. It's Bianca that is responsible for buying the groceries in the family and she usually does that together with her daughter Alessia. EATING HABITS Loves apple pie Spends 3 hours a day eating Eats home-made food Loves cooking and sharing recipe Cooks for all the family

FAMILY CHEF


PERSONAS

PREGNANT DAUGHE TR -

25 ALESSIA has graduated in Architecture and she is interested in sustainability and green design. She reads a lot of magazines and shops in Milano. She is pregnant at the moment and engaged to Mario, but they haven't got an own apartment yet. She is going to be an apprehensive mother since she is reading a lot of book about having babies. EATING HABITS Loves vegetables Spends 3 hours a day eating Reads magazines Visits the showrooms in Milan Is interested in baby nutrition

NUTRITIONIST


PERSONAS

GYMNASTIC

SON

-

20 SANTOS was born in Brazil and was adopted by Antonio and Bianca. At the moment, he is studying and working as a model on a part-time contract. He is attending the IULM University in Milano with bad results. He spends most of his time in the gym improving his muscles. He also like to go out with friends for apertivo and dancing. EATING HABITS Loves egg and meat Spends 1,5 hours a day eating Eats fast food often Loves gym Eats only proteinous food

SPORTY BOY


STORYBOARD

INGREDIENTS: 50% VITAMIN 15%

ANTONIO IS ON THE PLANE

SERVICE

PRODUCT

PRODUCT

BtoB

HE SCAN THE QR CODE OF THE STRIPE ...

NEW EATABLE PACKAGING

BtoB

NEW EATABLE PACKAGING

SERVICE

...AND HE GET FOOD...

Our company carries out a thorough study of the possible packaging fits your product. Our packaging are

SERVICE

PRODUCT

customizable and give you a new personality to your image. Our packaging will be all eatable

ANTONIO PASTA EAT THE PACK!

IDEA

BtoB

IDEA

HE WENT TO THE WEBSITE

AND DISCOVER A PRODUCT

THAT DECIDED TO USE FOR HIS COMPANY


STORYBOARD

WWW. NUTRIGOUS.COM

2012 COOKING CONTEST PREPARE THE BEST DISH WITH OUR NEW PRODUCT

COOKING CONTEST

MUM FIND A MAGAZINE ON THE TABLE..

...AND FOUND INSIDE A TICKET

JOIN

MUM GOES ON THE WEBSITE

CO

MUM WENT TO THE CONTEST PLACE..

AND COOK WITH NUTRIGOUS PRODUCT

O KI

N G C O NTE

ST

MUM TAKES PART IN THE COOKING CONTEST


STORYBOARD

NEWSLETTER

@ ALESSIA RECIVED A NEWSLETTER

A SHOP ASSISTENT EXPLAIN THE PRODUCT

NEW FLAGSHIP STORE IN TOWN FIND US IN OUR STORE IN VIALE ZARA (MILAN)

...ABOUT A NEW SHOP IN MILAN...

ALESSIA BOUGHT NUTRIGOUS PRODUCT

AND SHE DECIDED TO GO THERE..

AND SHE RECIVED ALSO A MAGAZINE


STORYBOARD

12

SANTOS IS STUDYING...

IT’S TIME FOR EAT...

HE GOES TO THE VENDING MACHINE

BLOG

PRODUCT

Santos, 22 IULM Milan

HE ENRICH THE FOOD WITH NUTRIGOUS

TOOK A PICTURE OF IT AND..

CHECK OTHER NUTRITIONAL PRODUCT


TOUCH POINTS PERSONAS MAIN USER ACTIONS/INTENTION Capture

Review

Buy

Use

Share

FORMATS main magazine e-magazine

university

TOUCH POINTS

home

restaurant

on board

Publications Online Platform Events Selling points Backup

newsletter 3rd party magazine main website blog database serial contests fairs TV programme molecular gastronomy

microkitchen Online platform

Backup

Publication

NUTRIGOUS TOUCH POINTS

Events Selling points

TOUCH POINTS PROPORTION

sample food main products restaurants supermarkets vending machines research facilities


FUTURE STEPS

TOMORROW 'S HEADLINE Let’s cook with paper ! —A cooking contest in EXPO 2015 Milano Nutrigous is a rising brand who sells nutrition and ingredients for cooking in paper form. Nowadays, we can already discovered their products in the supermarket and store. They aims to create a balance between quick pace life and correct nutrition from food. So their paper-form product has became popular during businessmen and young people. While in EXPO 2015, Nutrigous held a cooking competition using all the ingredients by their food. Actually, they already has a online platform for the use of exchanging recipe. With the rising passion of their clients, finally these chefs can find a place to show off. In the end, people with the most creative idea of using Nutrigous products won the first prize and he received the access to participate the research lab, becoming the new product consultant for this brand in the following season.


FUTURE STEPS F U T U R E

S T E P S

s

After that we will enter there user testing phase, where we in an iterative process of prototyping and testing will optimize our product.This will happen in focus groups to optimize taste, color and other variables.

ic h p a r og rch n a Eth ese R

Lit era Re tur vie e w

hic

The ethnolographic research is a central part in our research and aims to analyze the behavior of people in context with food. In this way we will be better able to understand their needs and challenges.

rap og ch Psy

oto y Ph raph og n h Et

In cooperation with molecule cooking and scientist, we start with a literature review of the articles and the progress on food production, conservation and eating habits.

l

a on i t rva rch e s Ob esea R

User Testing

Interative Design

Focus Groups

Visual Exploration Colour


THANKS


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