LEVELING UP WITH MCGHEE AND ASSOCIATES

If someone calls an attorney and nobody answers the phone, that attorney just may have missed a $10,000 call. The potential client is just going to call another attorney. If a person calls for a lawyer and gets no answer, they are going to go down their list of attorneys until they do. This is perhaps one of the best benefits of using a live answering service; it means better service for existing clients, and never having to miss out on potential clients.

Enter McGhee and Associates, a Minority owned business that provides live call center services for businesses throughout the United States. Headquartered in Las Vegas, NV, they have a 100% remote based workforce, are open 24 hours a day, 7 days a week, and have live agents answering calls. Their center is fully operational during all holidays, and has a bilingual staff as well. Government sector clients have been the focus of the company. This includes municipalities such as housing authorities, city water & sewer departments, and other public entities such as educational institutions, and hospitals. However, they are currently looking to get into the private sector to serve attorneys, private doctors, HVAC companies, etc. For example, one of the services that they offer private doctors is a HIPAA-compliant message service, meaning confidential messages will be kept secure behind a passwordprotected portal. Combined with solutions such as mobile text paging, web on-call scheduling, appointment setting / patient screening, live-call patching, and customized scripts, McGhee and associates provide useful services to suit every need.

How does a business benefit from answering services/ appointment scheduling? For one, employing an answering service with live representatives/agents that operates every day, all day, allows for companies to give their clients unbridled access to the services they provide. Also, the client has the surety of knowing that they can speak with a live person (even after hours) as opposed to an automated service or general voice mail. The added benefit is that revenue increases from having an answering service that is answered by live reps.

McGhee and Associates also makes registering for their services quite painless. They have a commonsense approach to how they onboard new businesses. Initial consultation will include meeting with one of their experts (via a Zoom meeting) to determine all of your needs. This is a discovery call to make sure that they align their services with the solutions that you actually need. During the onboarding process, a designated Account Manager will be assigned, and they will be with you every step of the way. After discovery, they will customize a service package for you. With their flexible billing, your billing plan can also be adjusted at any time. Once you are set up, you will have access to analytics and dashboards that include call details, as well as statistical reports, etc. They will also customize these reports at the clients request. For companies that want to achieve a higher level of customer service and increase their earning potential, McGhee and Associates is definitely worth the call.

For more information please text 725-236-3773