Patron Profile
From the ground up The rise of specialist lending Jonathan Sealey Chief Executive Officer Hope Capital
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ometimes we can take our own perception for granted, and from time to time it doesn’t hurt to share just how we got to where we are now. So, please permit me to step through the story of Hope Capital. Our story began as a one-man journey when I saw an opportunity in the specialist lending market. The team now consists of 23 experienced individuals, who all play a big part in making us a trusted and respected bridging lender with a reputation for service excellence. I am particularly proud that Hope Capital is regularly recognised as one of the most gender diverse companies, not only in the bridging market but across the wider financial services arena, with 66% of the senior management roles being held by women. Ten years on, the firm has worked with many brokers, clients, and stakeholders, who have helped the business go from strength to strength, but it is the team to which I give most credit.
Establishing a reputation From day one we built our reputation on transparency, honesty, and flexibility. We prioritised service excellence and are constantly seeking to improve our operations to ensure the most streamlined 16 | NACFB
and effective processes are in place. This was particularly important during the COVID-19 pandemic, where lenders had to think quickly to ensure they could react to numerous unprecedented changes. By implementing a flexible and fast approach, introducing changes to work functions, and a can-do attitude to adapt and embrace new technologies, we evolved to ensure borrowers could continue their investment plans. This was partly achieved through adopting an Automated Valuation Model (AVM) and new ID verification and messaging technology, which improved customers’ experience and made it quicker and easier for our team to communicate with clients during the times where it was not possible to meet face-to-face. However, while technological innovation was key in getting deals across the line, the service we are renowned for delivering, remained
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It is essential this momentum continues, which is why lenders and other parties need to educate brokers on why a bridging loan may be the best solution for borrowers
