September 3, 2020
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Interactive Customer Evaluation Response to Customer Comments Regarding ROM: We have received several comments regarding the restriction-of-movement (ROM) procedures in family housing, temporary lodging, and around base. We have recently published guidance as a note on the NAS Sigonella Facebook page and further information is available at https://www.c6f.navy. mil/COVID-19/ We remind everyone that these are lawful standing orders based on higher DoD orders in conjunction with national and international regulations. Violations of these orders may result in disciplinary action under the UCMJ and/or administrative action for those not subject to the UCMJ. As always, one of our priorities is safety, so please continue to abide by all COVID-related requirements. Customer Comments Regarding Gym Limitations for Dependents and Civilian: I’ve seen that group fitness classes are being reimplemented at the Nas 1 gym and I’m questioning why a group setting class comes before active duty spouses and dependents being allowed back daily? As of now we can only go to use the gym facilities every other day depending on our last name. I would have thought that allowing people to resume everyday attendance where they can still distance would come before a allowing people to group up in a class. Thanks for your time in this matter. --Is it possible to allow patrons to use the NAS 1 gym every day regardless of last name? Every time I have gone, there are less than 7-8 people at most. Perhaps allowing a first come, first serve approach or opening up the space to everyone during late morning/early afternoon when it is less busy? Response: Thank you for taking the time to express your concerns about limitations on fitness facilities. We are happy to announce that the NAS I Fitness Center and the NAS II Fitness Center are now open to all eligible patrons regardless of name/last day, with a reservation. This change, along with the group exercise classes, will provide dependents and civilians more opportunities to work
out during the week. If you have any additional questions or concerns, please feel free to contact our Fitness Director, Elizabeth Leonard, at 6240504 or at Elizabeth.leonard@ eu.navy.mil Response to Customer Comments Regarding Early Pool Closures: We have received comments regarding lifeguards closing the pools earlier than the posted hours. Thank you for reaching out about your concern of our aquatics center. Our pools have designated closing times, and there would have been no reason to close the pool earlier. I’m sorry you had that experience. We will make sure the lifeguards are given clear directions that customers are allowed inside the facility until the closing time. If you have any other concerns, please reach out to Elizabeth Leonard, Fitness Director at DSN 624-0504. Customer Comment Regarding MVRO: When people are PCSing, purchasing vehicles, selling them, trying to renew road tax and get everything needed to abide by the law when operating vehicles it makes it harder to understand why they have shorter hours when we need them most. You are required to call to schedule an appt because walk ins are not allowed but they NEVER answer the phone. Then I get an appointment and they schedule me before lunch and as soon as I get there they continue to take lunch orders and insist that I MUST WAIT because its almost lunch when they scheduled me for that time. Why do we get emails to update insurance and pay road tax but they are never available and with a 0800-1300 they get a lunch when I am trying to set aside time to get things done. UNACCEPTABLE and very unprofessional but I assure you if for any reason they are unable to see me, they will still cut my gas card and email me about not following up faster than you can imagine. "ICE" cont’d on page 11
THE SIGNATURE
U.S. NAVAL AIR STATION SIGONELLA
Commanding Officer Capt. Kevin Pickard Executive Officer Cmdr. Patrick J. Moran Command Master Chief CMDCM Anna Wood EDITORIAL Public Affairs Officer Lt. Karl Schonberg karl.schonberg@eu.navy.mil Assistant Public Affairs Officer Megan Mills megan.mills@eu.navy.mil Public Affairs Leading Petty Officer MC1 Kegan Kay kegan.kay@eu.navy.mil Community Relations Officer Dott. Alberto Lunetta alberto.lunetta.it@eu.navy.mil PAO Staff Writers \ Photographers MC2 Joshua Coté joshua.m.cote@eu.navy.mil MCSA Triniti Lersch triniti.lersch@eu.navy.mil CONTACT US
Naval Air Station Sigonella, Sicily thesig@eu.navy.mil DSN 624-5440; 095-86-5440 PSC 812 Box 7, FPO, AE 09627-0001
This newspaper is an authorized publication for members of the military services overseas. Contents of The Signature are not necessarily the official views of, or endorsed by, the U.S. Government, the Department of Defense (DoD), or the U.S. Navy. Editorial submissions are welcomed from all Naval Air Station Sigonella departments, divisions and tenant commands. Editorial submissions should be sent to the Public Affairs Office via thesig@eu.navy.mil. All articles submitted by non-staff members will be considered contributing writers.
