Interactive Customer Evaluation

Comments Regarding NAS I Fit District :

We have received multiple comments regarding sewage backup in the NAS I fitness facility locker rooms, particularly prior to the COVID-19 lockdown

Response:

MWR leadership has coordinated with Public Works to determine the root cause of the issue. After thorough review of the PW plumbing shop response history, it appears the clogs are due to flushing unauthorized items other than toilet paper.

PW Sailors have pulled items out of the plumbing to include gym towels, diapers, brown paper towels, and feminine hygiene products. These are some of the more common and less egregious offenders clogging our toilets.

We are going to need the community’s assistance to fully address this issue. We must all be careful about what goes down the toilets. If it is not toilet paper, don’t flush it; throw it out instead. If the toilers are ever backed up for any reason, the facilities are closed and thoroughly cleaned and sanitized before reopening.

Comments Regarding NEX/ Commissary:

We have received comments about the cleanliness of glove and mask use by employees at the Commissary and Navy Exchange and concerns that they are not being changed on a regular basis.

Response:

Thank you for asking this question. The managers at both locations have taken the opportunity to reiterate to the staff regarding the appropriate use of COVID-19 PPE during these unprecedented times. We have confirmed there are plentiful gloves on standby for their use. If you see a concerning violation in the future, please feel free to reach out to either store manager in-person to correct the issue on the spot.

Comment Regarding NAS II Pass and ID Parking Lot:

I am not sure if this is where I am supposed to send this ICE comment too but I am extremely frustrated by the lack of attention given to facilities onboard NAS 2. I was told that once the new Pass and ID building was completed that the parking lot around my NAVSUP building would be filled. When is the parking lot going to be repaved? Trying to navigate the parking lot and not hit another car or having to avoid the ever increasing sink hole is becoming more of a challenge. Being a retired officer I find this lack of concern to facility maintenance disturbing. At least fill in the holes before the next deluge of rain commences and the problem only grows.

Response:

Thank you for your backup regarding the potholes near the NAS II NAVSUP building. Public Works has provided patches to temporarily alleviate the issue. Though we understand this is a short term fix, repaving the parking lot is on the list of long term projects. Like all military installations worldwide, we face challenging fiscal restraints which forces us to balance our resources and funds with extensive competing and higher priority requirements such as building habitability. Our installation development plan incorporates a phased approach to resurfacing asphalt around base in the coming years.

We appreciate your attention and patience.

Bravo Zulu

BZ to PSD:

I have been to many locations and bases and this is by far the best ID lab I have ever been to. The ID clerk Mr. Rei seem to be very knowledgeable when it comes to doing his job, he was able to take care of an issue that I have been having in the system for years in just the matter of seconds. I have been in multiple times to get my pin unlocked and it is always an in and out process.

I just wanted to make sure that this place gets it’s positive feedback for their excellent customer service.

BZ to CDC:

I want to give a huge thank you to Adam D’Amico and his entire staff for welcoming the kids back to SAC with such energy and positivity. I cannot imagine the program adjustments and extra work they have put in to create a safe, healthy, and yet exciting place post COVID for kids to go while their parents are working. They always greet my son and our entire family with warm smiles and excellent attitudes. The peace of mind I feel knowing my child is with them all day makes going to work a little easier. I am so grateful for them. Thank you!

BZ to Extra Cleaning Staff:

I would like to make a huge shout out to the cleaning staff that came in and assisted for COVID-19 extra cleaning. The cleaning staff (Vera and Sabrina) that worked at my building, 319, was exceptionally diligent at their job and incredibly friendly. Each day, the cleaning staff worked hard and I have never seen our building and facilities so clean. They were amazing. They were incredibly flexible and always willing to work around our customers’ and staff’s needs before cleaning the area that was occupied. I do not know how much longer we will have these wonderful people, but I am very grateful for them.