July 12, 2019
3
Interactive Customer Evaluation Comment Regarding Housing:
Why doesn’t the housing office do something about barking dogs at 4:30 in the morning? This is not acceptable. If owners leave their dogs outside after hours they should be fined or held accountable. People work shift work!
Response:
Thank you for bringing this issue to my attention. I empathize with your situation and agree that dogs barking incessantly, especially in the middle of the night, is unacceptable. If you’ve already had a discussion with the owners of the dogs and have not been able to reach a solution, please visit the housing office to file a complaint. They will investigate the issue and work with the offending resident to resolve the problem. If barking persists after hours, please call security at 624- 5225. As a reminder to all residents, quiet hours are 2200 – 0700. To further discuss this matter, please contact the Housing Director, Peter Faulk, at DSN 6244070 / COMM 095-56-4070.
without gas and no one could figure out why. The housing office bent over backwards as an advocate for me. Specifically, Ms. Monica Drago, Ms. Simona Tringali, and Ms. Antonella Amore spent a significant amount of time on the phone up and down the corporate ladder, even staying after hours, to ensure the quickest possible response from the utility company. In-processing is stressful, but housing does their best to ease the pain. Thank you, Housing!
Response:
Thank you for your positive comments regarding our housing department employees. They often go out of their way, even after working hours, to assist NAS Sigonella with urgent housing problems. One of the most common issues living in economy housing is utilities. Recently, the Italian government’s deregulation of utilities has splintered the utility companies into many smaller businesses. Unfortunately, this has resulted in misinformation, confusion, BZ Regarding Economy Housing: and patchwork customer service from the companies as management The PCS process is inherently changes hands. Please bear in mind stressful, especially when going through the economy housing process. that until the dust settles, residents may encounter issues such as removal I was unfortunate enough to have an of gas meters, disconnection of exceptional experience where, after power, and billing issues. The housing living in my new house for just over a office will continue to diligently help month, the utility company decided residents navigate these problems. For to “switch out” my gas meter. The any future concerns, please contact the “switch” meant that they removed Housing Director, Peter Faulk, at DSN one, and said they would come back 624-4070 / COMM 095-56-4070. later to install the new one. My gas Comment Regarding MWR: was turned off for the duration, meaning no hot water, no cooking, I have a concern about accessibility and no heat. Initially, it was a two day of MWR trip sign ups. Since the window. Then it turned into “by Friday majority of MWR’s target audience, night.” Twelve days later, I was still "ICE" cont’d on Page 11
THE SIGNATURE
U.S. NAVAL AIR STATION SIGONELLA
Commanding Officer Capt. Kevin Pickard Executive Officer Cmdr. Patrick J. Moran Command Master Chief CMDCM Nancy Estrada EDITORIAL
Public Affairs Officer Lt. Karl Schonberg karl.schonberg@eu.navy.mil Assistant Public Affairs Officer Janine Scianna janine.scianna@eu.navy.mil Community Relations Officer Dott. Alberto Lunetta alberto.lunetta.it@eu.navy.mil PAO Staff Writers \ Photographers
MC2 Joshua Coté joshua.m.cote@eu.navy.mil GMSN Rashond Grant rashond.grant@navy.mil CONTACT US
Naval Air Station Sigonella, Sicily thesig@eu.navy.mil DSN 624-5440; 095-86-5440 PSC 812 Box 7, FPO, AE 09627-0001
This newspaper is an authorized publication for members of the military services overseas. Contents of The Signature are not necessarily the official views of, or endorsed by, the U.S. Government, the Department of Defense (DoD), or the U.S. Navy. Editorial submissions are welcomed from all Naval Air Station Sigonella departments, divisions and tenant commands. Editorial submissions should be sent to the Public Affairs Office via thesig@eu.navy.mil. All articles submitted by non-staff members will be considered contributing writers.
