March 6, 2020
3
Interactive Customer Evaluation Comments Regarding NEX Prices:
We have received multiple comments regarding a difference in prices between the DeCA commissary, NEX main store, and the NEX mini mart on NAS II.
Response:
To address any concerns on discrepancies between the commissary and NEX pricing please understand that the NEX and commissary are two different organizations with differing laws, goals, and profit structures. For example the commissary has operated as an organization to save service members money on groceries since 1867. The NEX operates to give back to organizations on a for-profit basis to give back to organizations such as MWR and on-base support activities. With respect to concern about differing prices between the main NEX and the mini-mart we agree that there should not be a significant price difference between the two NEX locations. The point of sale system is one unit for both the Main store and Mini Mart. There are certain items, which may be getting deleted from stock or close to expiry, which may be individually marked down but you should not see varying overpriced items across the two stores. Please feel free to reach out directly to the NEX Manager Teresa Goley at Teresa.goley@nexweb.org with the specific items of concern and she will address it as soon as possible.
Comments Radio:
Regarding
AFN
We have received multiple ICE comments regarding the music offering and requests for an additional AFN stations.
Response:
The music you hear on AFN “The Eagle” is selected by experienced
programmers at the AFN Broadcast Center in California. They study industry trends, music chart positions and other data to select the most popular songs on American radio stations from coast to coast. Although we only have one station on the airwaves here in Sigonella, AFN has migrated all additional selection to online streaming as part of the overall effort to streamline Department of Defense spending. We highly encourage you to download and use the AFN Europe app which offers the AFN 360 internet radio service. This internet radio service has a variety of stations including an all-country music station and an all-talk radio station. The AFN 360 service is available for free on desktop computers and mobile devices by searching for “AFN Europe” on the web or in your app store.
Comments Regarding The Galley:
We have received multiple comments regarding the Galley’s menu.
Response:
In response to a submitted comment regarding a discrepancy between the galley’s advertised menu and what was actually served, our Food Service Officer (FSO) has addressed your concern by conducting training with our galley staff to meet your expectation in the future. Please be mindful that there are times we must adjust the menu due to unforeseen circumstances. For example, we must allow flexibility to provide and permit substitutions for out-of-stock food items, allow timely use of perishable foods, and adjust to incorporate once per month special meal events. If any instance occurs where we need to adjust what was already advertised via the weekly menu, our menu board will reflect those changes. "ICE" cont’d on Page 11
THE SIGNATURE
U.S. NAVAL AIR STATION SIGONELLA
Commanding Officer Capt. Kevin Pickard Executive Officer Cmdr. Patrick J. Moran Command Master Chief CMDCM Nancy Estrada EDITORIAL
Public Affairs Officer Lt. Karl Schonberg karl.schonberg@eu.navy.mil
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Naval Air Station Sigonella, Sicily thesig@eu.navy.mil DSN 624-5440; 095-86-5440 PSC 812 Box 7, FPO, AE 09627-0001
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