Interactive Customer Evaluation Interactive Customer Evaluation

Customer Comment Regarding NEX Cash-Back Policy:

Was questioned if we were ‘new’ here because we got cash back at checking out. We have been here to well over a year. Nowhere does it say there is a 5$ max for cash back. The cashier didn’t at any point make eye contact or speak English or treat us as patrons at their business, rather spoke to his coworker the entire time. If they wish for us to not take out more than 5$ cash back, then the transaction should be denied and/or communication from the cashier. There should be signage or communication.

Response:

Thank you for your raising your concern. The policy for cash back at the NEX is a maximum of $25. We will conduct refresher training at all of our service outlets to alleviate this issue and ensure clear communication in the future. If at any time you have an issue with your service, please reach out to a NEX manager to immediately address the problem on the spot.

Customer Comment Regarding Group Fitness Classes:

I was stationed here six years ago and I had such great time with all the great fitness and sports events that MWR was giving to the community. I remember that almost every month there were a wide range of classes or activities scheduled.

I do understand the whole pandemic situation, but I am hoping in a more consistent group exercise classes and running events.

Response:

We completely agree! Our challenge is finding qualified instructors because group fitness instruction at any MWR facility requires an accredited certification to teach a group class. As a matter of policy within CNIC, fitness instructors are not hired as permanent staff, and we currently have only two certified instructors on base who have come forward to teach classes: spinning, high intensity interval training, and primal fitness. So if you, or someone you know has an NCCA-accredited certification in Group Fitness or is interested in obtaining one, reach out to Elizabeth Leonard at 624-0504. Please stay tuned to the MWR Sigonella website for more details on upcoming classes and events, including running events.

Customer Comment Regarding Auto Skills Center Car Wash:

We have received ICE comments regarding the current status of the Auto Skills center car wash bays.

Response:

We hear you and understand that access to a reliable car washing option is important to our NAS Sigonella community. Our system sustained damage to three of four wash bays following an electrical power surge, and we are working to restore full functionality as soon as possible.

Bravo Zulu

BZ to MWR:

I am new to Sigonella and have taken the opportunity to utilize MWR trips to view some of Sicily while I don’t have a means of transportation. My experience has been amazing! I went on the downtown Catania “elephant square” tour and wine tasting as well as the sunset Marzememi boat trip. Guides are knowledgeable and professional, price is reasonable, transportation is timely and clean, food is delicious, and I could go on. Huge tip of that hat and sincere appreciation to an MWR team getting after it creating opportunities for Sailors and Soldiers abroad. I will definitely be going on more trips! Thank you MWR team.

BZ to PSD:

I am an Air Force member stationed with NATO here at Sigonella which makes some of the normal support a little difficult. This was not the case today as Ms. Young was very helpful and understanding of my situation. She was able to assist me with a new ID quickly and without hassle. I truly appreciate the capability and service she provided because the Air Force makes this task harder than it should be for members. Keep up the great work!